Secrets Maroma Beach Riviera Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

24523 reviews

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  Amazing

  I started writing this review while I’m still here—and I keep adding to it as my stay continues. That alone says enough. They say “welcome home,” but it truly feels that way. I’ve been to several resorts, but this one is by far my favorite. And to be honest, I travel alone and I’m not looking for entertainment or lots of hassle. I came here to relax and unwind—and that has already happened more than I could have hoped for. Check-in was the shortest and smoothest I’ve ever had in Mexico. I’ve often experienced situations where they couldn’t find my reservation and it took forever (TRS was smooth too, but this was even smoother). Not here. Everything was clear, quick, and well explained. And checking in around 20:30 and still being able to shower and go to a restaurant—without a reservation—was such a pleasant surprise. It’s also great that you can walk to your room without constantly waiting for golf carts rushing by. The room is very spacious—I have a swim-up suite with wonderful sunshine. They honored my request to be placed on the sunny side, which I truly appreciated. The suite feels modern and well thought out, with plenty of towels, a minibar, a coffee maker with pods, quality bathroom products, vanity kits, and a welcome letter. Everything just feels right. Housekeeping and service are excellent overall. I also want to specifically mention Marco from building 15, who was incredibly kind and helpful. He took the time to answer my questions properly and made sure everything was taken care of. These small but genuine interactions are exactly why I keep adding to this review as I go—they truly make a difference. The restaurants have all been great so far—no bad experiences at all. All the restaurants are excellent, but Himitsu truly blew me away. The food was on another level. Chef Francisco created the most incredible dishes I’ve ever had—creative, perfectly balanced, and genuinely unforgettable. And what made the evening even better was the service: our waiter Francisco at Himitsu was outstanding—attentive, warm, and genuinely passionate about making the experience special. Together, they delivered one of the best dining experiences I’ve ever had in my life. The waiters everywhere are attentive and proactive. They remember what you like and don’t hesitate to surprise you when you say “surprise me.” And that’s honestly one of the best parts—trying things you wouldn’t normally order and being blown away every single time. The pool service is something I’ve never experienced before. They are constantly checking if you need anything and hand out water (And cocktails) regularly. Isamar at the pool deserves a special mention—so friendly, so attentive, and always making sure I was taken care of. This level of service is not dependent on tipping—they do it for everyone. Truly impressive. Even outside the pool area, service is consistently great. Circy in the lobby bar was also amazing—welcoming, kind, and simply a pleasure to be around. You can tell the staff genuinely cares, and that feeling is what makes this resort stand out. The pools are spotless and well maintained. While some guests do reserve chairs early, there is no need to do so. Staff actively helps you find a spot if needed, and even around midday there are still plenty of available loungers. You can sleep in, take your time, and still enjoy the pool without stress. The quiet pool is close to the livelier one, but the atmosphere remains calm and pleasant. The beach is absolutely stunning. I highly recommend renting a beach cabana using your coupons. The service (Marco was great!), the sound of the ocean, and the overall comfort gave me some of the best sleep I’ve had in a long time. As my stay continues, one thing becomes increasingly clear: this resort consistently exceeds expectations through attention to detail, genuine service, and an atmosphere of understated luxury. Without hesitation, this is the best resort I’ve stayed at so far—and one I would gladly return to.

  Dec 23, 2025
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  Great vacation at Secrets Maroma Beach

  The accommodations and food were great. The highlight of the trip was the friendly staff. We had a wonderful vacation and would recommend this resort. I would like to give a shout out and thanks to Roger and Roberto on the concierge team as well as Ana and Wilberth at the pool who provided great service!

  Dec 23, 2025
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  Relax at Secrets!

  Secrets Maroma is a very nice, all-inclusive hotel. The property is well maintained and was nicely decorated for Christmas. The rooms are very pretty, “Tulum style vibes” and spacious. Had the swim out room which was nice, however the pool was too cold for swimming (not heated). The staff at the resort is friendly, and the service is great. Overall, the food at the resort was good. The buffets for breakfast and lunch were not large, however, there is a variety of foods and something for everyone. The restaurants were good, enjoyed the French & Hibachi / Asian best. Did not get to try all of them. Near the pool / beach they had lunch options as well, pizza & a grill. In addition, beach service was available which is great. In addition, Coco cafe for coffee & a snack is open 24/7 as is room service which was nice. The beach offered plenty of palapas & shade and wasn’t really an issue to find a seat. The beach is pretty, there was hardly any seaweed (December isn’t seaweed season). There were some waves (at times fairly large). This clearly isn’t the resorts fault, just mentioning for informational purposes. The entertainment was fine. The theater was closed for construction so it was around the pool, but I think construction is finishing up soon. They did have some other activities for guests throughout the day that I have not seen at other resorts, and “rainy day” activities were offered which is nice. Overall, a great resort!

  Dec 23, 2025
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  Paradise

  This is 3rd resort in Cancun have been to in last five years and by far the best. The grounds were well maintained with lush foliage. Customer service was impeccable from restaurants, house keeping, and each person greeted you with smile/hello. The Ocean View room was better than we anticipated, bonus. The entire resort was kept clean and stocked worh amenities. The shows each night were great as well. The calm tone of resort fits our lifestyle, from music volume to other patrons. The cost of trip was comparable to other resorts stayed at previously, but definitely better value. The 5 Diamond Award they receive each year is well deserved

  Dec 23, 2025
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  Great experience!

  Adrian, our concierge, was awesome! We really enjoyed our time at Secrets. Will definitely visit Secrets Maroma Beach again.

  Dec 23, 2025