What We Love

  • Chic, breathtaking interiors in warm earth tones with stunning vistas of the turquoise sea.
  • The cushy spa that boasts a dreamy hydrotherapy circuit and sumptuous spa treatments.
  • Enjoy a FREE round of golf.

Things to Know

  • The resort is located only 20 miles south of the airport.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers. 
  • All guests can enjoy 24-hour room service and access to the hotel concierge.
Hotel Promotions
Non-Refundable Category
This category is non-refundable at the time of booking. This supersedes any other hotel cancel policies.
Applicable Dates:
Booking Dates: 25 Jun 2019 to 31 Dec 2050
Travel Dates: 25 Jun 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

The resort offers luxurious dining experiences at many restaurants and bars.
OnSite Dining
  • Barefoot Grill

    Enjoy light lunch specialties in a casual and relaxed outdoor setting

  • Bordeaux
    • À la carte French cuisine in a romantic, elegant atmosphere; features wine cellar
    • Approximate seating capacity: 76
  • Coco Cafe
    • Enjoy premium coffee and snacks in a casual and relaxed atmosphere
    • Late night bites
  • El Patio
    • Savor Mexican à la carte cuisine in a traditional authentic ambience
    • Approximate seating capacity: 74
  • Himitsu
    • Specializing in a fusion of Pan-Asian à la carte specialties
    • Three teppanyaki tables available (must request in advance)
    • Approximate seating capacity: 68

  • Oceana
    • Fresh seafood presented in a quiet and romantic seaside setting
    • Approximate seating capacity: 60

  • Portofino
    • Enjoy delectable Italian à la carte cuisine; features wine cellar
    • Approximate seating capacity: 74

  • Preferred Beach Club
    Breakfast a la carte
    Lounge beach club experience exclusive for preferred club guest
    Approximate seating capacity: 60
  • Romantic Dining Experience
    For your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.*
    * The Romantic Dining experience Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings. 
  • Seaside Grill
    • Located pool side with stunning ocean views serving à la carte grilled specialties
    • Approximate seating capacity: 60
  • Various Bars/Lounges

    Barracuda: Pool and beach bar offering signature cocktails

    Desires: Contemporary music lounge featuring flat screen TVs, dance floor and DJ

    Manatees: Relax with a refreshing cocktail at this swim-up pool bar

    Rendezvous: Lobby bar featuring chic furniture for lounging with a refreshing cocktail and live music at night

    Showtime: Sip your favorite cocktail while enjoying our nighttime entertainment

    Sugar Reef: Bar serving your favorite tropical cocktails

    Palapa Beach Bar

  • World Cafe
    • A buffet-style international restaurant; show cooking experience with theme stations
    • Approximate seating capacity: 250

OffSite Dining
  • Sip, Savour & See
    Dine Around Plan at nearby resorts.
Concierge, on-call doctors and non-smoking rooms are available.
On-Site Amenities
  • All-inclusive meal plan
  • Beauty shop/salon†
  • Boutiques/stores†
  • Car rental desk†
  • Concierge desk†
  • COVID test onsite
  • Currency exchange†
  • Doctor on call†
  • Exercise gym
  • Golf,Offsite†
  • All-inclusive meal plan
  • Beauty shop/salon†
  • Boutiques/stores†
  • Car rental desk†
  • Concierge desk†
  • COVID test onsite
  • Currency exchange†
  • Doctor on call†
  • Exercise gym
  • Golf, Offsite†
  • Health club†
  • Jacuzzi
  • Laundry/Valet service†
  • Non-smoking rooms available†
  • Pool†
  • Restaurant†
  • Spa†
  • Tennis court†
  • Water sports†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Guests can enjoy golfing, playing tennis, water sports and more.
On-Site Recreation
  • Beach
  • Billiards
  • Bocce court
  • Dancing
  • Fitness center on-site
    *Please note: All fitness facilities are open limited time in accordance with local laws
  • General †
    Activities/Entertainment
    o  Art, Wine & Cheese 
    o  Make your own Pizza
    o  Billiard Tables
    o  Giant Chessboard 
    o  Foot Billiard Court
    o  Aqua Strong 
    o  Aqua spinning 
    o  Paddle Board
    o  Paella Cooking Experience 
    o  Kitchen Tour 
    o  Macrame classes 
    o  Pharmacy shop
  • Hot tub †
  • Jacuzzi
  • Non-Motorized Water Sports †

    - Kayaking
    - Sailing
    - Snorkeling

     

  • Pool
    Upgraded the existing pool with an “artificial beach” on one side. The entrance of the pool now has a beach-like access and feeling for guests.
    (Activities pool)
  • Sailing †
    Catamaran
  • Spa †

    For those seeking a sanctuary for the senses, Secrets Spa by Pevonia® offers a sublime atmosphere of pure indulgence combining hydrotherapy and a wide variety treatments creating a refreshing, invigorating and peaceful experience.

  • Tennis court †
    1 Tennis Court
  • Water activities †

    - Water Aerobics
    - Pool Volleyball

  • Windsurfing †
Off-Site Recreation
  • Golf location (onsite/nearby) †

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_5.0 23832 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Mom and Daughter Trip

    I went with my daughter for her Birthday. We had a perfect time. Roberto was our concierge and was so attentive and helpful. Miguel was our waiter at the pool and was always there with a smile and a drink. The resort was so clean and beautifully maintained. Highly recommended!

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Very disappointed will not go again.

    This was a disappointing trip. There seem to be many great reviews but our experience did not match that. - Food - bleh... I would give it an average rating. At best 3 out of 5. They sell it like their specialty restaurants are 5 stars. No way. The steak at Oceana was fatty and rubbery and the corn served was rotten. - Buffet breakfast - good variety, omelet station was well managed. The staff at that station was great. The wait staff was very busy and were very slow to get you your drinks. -Service - overall the food and bar service people who work there were the highlight and did a great job. They work hard and were very nice. Bright spots were the people who served drinks at the pool the lobby bar and the cafe. - Bathroom - our shower water was gushing out of the shower onto the floor. We told the hotel. They did nothing. They asked us if we had shut the shower door!!! - Room - when I got up in the morning and went out into the hall which is outdoors and looks ugly, I could smell horrible stench of what seemed like a bathroom pit. They have terrible sewer smells by the building where we stayed. Completely disgusting. - Hard sell - I could not stand the hard sell pitch for us to attend a presentation. We said no but they kept pushing. - Pool - music on July 4th was horrible. Some kind of awful rap music they were blasting non stop. Had to get out of there. - Ziplining - we decided to go to Xplor park for the morning to go ziplining. That was super fun but we ended up spending about $600 to just do that for 3 people. We would have been better off staying at Xcaret as it is free when you stay there. - Xcaret Arte (where we went in January) was much better. Much more upscale. That food was at best a 3.5 out of 5 but it was a much better overall experience. Rooms are nicer, grounds are better, overall better managed. Plus the free parks like Xpor. There are too many better run higher end places to go. We won't be back.

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Another Great Visit to Secrets Maroma Beach (Can I Go Back Today???)

    We visited Secrets Maroma from 7/22/2025 to 7/31/2025. The trip was booked only a week earlier, and they did not have a swim-out room available, but they did put us in one of the “Penthouse” rooms about the main lobby. The room was great, and we would stay in one again if the swim-out is not available. The stay was great as usual. The resort is undergoing some renovation, but it did not have any real impact on our vacation. Things do need renovation every few years! We enjoyed the French, Italian, and Pan Asian restaurants in the evenings and meals on the beach or at one of the restaurants near the beach during the day. Breakfast was mostly at the Preferred Beach Club. Coffee was delivered every day through the “Secret” door…a splendid feature! We had drinks at the lobby bar nightly and usually made a stop at the temporary Preferred Club Bar. As always, the staff was the highlight of the trip…these were the best of the best… Manuel took care of us at the Presidential Beach Bed. He is always working hard to make it an enjoyable day! Hugo filled in for Manuel on his day on one of our days at the Presidential Beach Bed and took great care of us on the Preferred Beach. Mauricio recognized right away from previous trips and greeted us like an old friend. He also gave us fantastic service on the Preferred Beach. Francisco at Himitsu was a star as our server. Alfonso was our Concierge and took excellent care of us and provided valuable information to us. Gabriella at the Preferred Beach Club Restaurant always greeted us by name and took great care of us on each of the days we were at the restaurant. Alvaro is a star as an ambassador and member of the Bell Staff. He always remembers us and says hello when he sees us around the resort. Carlos drove us on the golf carts several times to navigate around the stairs to the main building (I had some leg issues a couple of days) and around the property. This place is magic for us. Just being there gives us great peace. We are already planning our next trip!

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Excellent Service, Mix of Four and Five Star Features

    The service at this hotel is wonderful. The staff was friendly and helpful. The room was comfortable with the exception of the super firm mattress. We asked for a topper, and the housekeeping staff remade our bed with it, which made it much more comfortable. We had a room with a swim out pool which was private and relaxing. We would not have been as happy with the stay if we had to use the main pool. It looked a bit too crowded. Important to note: the pool swim out room has a step down separating the bed from the sofa/sliding door to walk outside. This is not well placed and could be a concern for elderly people or people with injuries. The lobby is the main gathering place in the hotel because there are no other air conditioned areas of the hotel for lounging. It's beautiful, but the hotel could use more common areas for people to relax outside of their rooms and the heat. Unfortunately, the food is not five star. If you're like us and come from a city with many restaurant, then you'll probably think it's decent but not great. The Bordeaux dining room was cozy but outdated. The other restaurants offered better decor. The breakfast buffet was served in a large ball room. It offered a variety of foods which were nice to try for breakfast. We did not try to the spa or the gym. Overall, this property has some five star qualities but several areas that we'd rate a four. It will cost anywhere from $80 (shuttle for 2) to $100-$150 (private car) to transport each way to and from this hotel from the Cancun airport.

    Jul 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing resort for our 25th anniversary

    An amazing trip to a beautiful resort. The staff does an amazing job across the board. Great food and drinks in an amazing setting. Would definitely go back.

    Jul 07, 2025
Hotel Advisories
  • AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
  • AdvisoryThe Hotel is maintaining its high standards. - World Café: Redesigned with modern furnishings and expanded international cuisine (completing July). Buffet temporarily relocated to the convention center. - Preferred Club Lounge: Upgraded ambiance with improved décor (completing September). Temporary lounge in the Presidential Suite Oceanfront. - Seaside & Oceana Restaurants: Coastal-inspired redesign with expanded outdoor seating and new menus (completing November). Meals served at World Café
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.  Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel. 

    Minimum check in age is 18 year round.

  • Pet Policy : Pets Allowed:
    Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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