What We Love
- Treat yourself to uncompromising luxury at the resort's world-class spa, featuring seaweed wraps, invigorating hydrotherapy and exotic indigenous treatments.
- Enjoy 24-hour access to room service throughout the duration of your stay.
- Dining is made magical thanks to a diverse collection of excellent global cuisine featured in the onsite restaurants.
Things to Know
- The resort is located only 15 minutes away from downtown Cozumel.
- Upgrading to the Preferred Club will give you access to upgraded rooms, a private swimming pool, and much more.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
Envision this: you are lounging at the resort pool with a view of endless blue - there is no discernible division between sea and sky. But you can't keep your eyes off the water. How many colors of blue are there? This conundrum beckons you and you decide you've got to go beneath the surface, below this heavenly azure to see what's underneath. Luckily, there's a world-renowned Dive House and the second largest coral reef in the world at your feet. This is what beach dreams are made of.
This resort has everything you have ever wanted in an all-inclusive getaway, and so very much more - the scuba diving is wildly epic. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:
- Unlimited gourmet a la carte dining - five gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
- 24-hour room service - if you wake at 4:13 a.m. and want something, you can get it.
- Unlimited international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too.)
- Daily refreshed, complimentary minibar. You'll never be parched.
- Nightly entertainment at the open-air theater - a live show every night.
- Pool and beach wait service.
- No wristbands required.
- No gratuities, unless you are so moved.
- The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
- Free Wi-Fi in your room.
Get MORE perks from your getaway to Secrets Aura Cozumel. Now through 2020, guests will get these additional perks exclusive to CheapCaribbean customers:
- Welcome letter
- Complimentary in-room snacks
- 25% spa discount
- One in-room breakfast
Guests staying in upgraded room categories* will receive the above perks, plus two luxury inclusions:
- Assorted cheese and fruit plate
- 50% off a romantic dinner
Please note, not all reservations qualify for the above VIP inclusions & added values. Read all conditions here to see if you're eligible.
*Eligible upgraded room categories include all Preferred Club rooms.
Location
CozumelProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5300 reviews
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Mar 25, 2020Great Service
Our room was very clean and cleaning staff did a great job. We didn't like the fact that our toilet area did not have a door (?) and we mentioned it but nothing was done. Food was "ok". Bordeaux was our favorite restaurant and in tact the beef was awesome!! I agree with another reviewer, vegetables on the plate were more for decoration and were scarce. Buffet was awful. We ate at Oceana each morning and their breakfast was good. Food in the Preferred Club was so-so, most days same food from a.m. was there in the afternoon. Beach was nice, beach service was great. Angel, in the Preferred Club lounge was an amazing bartender!
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Mar 24, 2020
Outdated Hotel-Sub Par
The resort is much more outdated than I expected. I expected a better level overall from a Secrets, but was disappointed. This resort is not as "high end" or nice as you would think when seeing the Secrets commercials. This resort does have a nice beach front, beautiful water, and a nice pier. The pools are nice and there is one with a swim up bar Guest rooms: The room was very outdated. We were are the very back of the property and had a feeling maybe not all the rooms were quite as outdated. They were at a very low occupancy and we asked the front desk if we could move to a nicer room and closer to the beach, they said no. We were willing to pay for an upgraded room. Were disappointed they wouldn't let us move even with such limited occupancy. In our room, it was obvious it hadn't been thoroughly cleaned in some time. Housekeeping came in and made the bed, took out the trash, and restocked. But never really did any cleaning. Our sheets were never changed. The floor was gross. Every night before getting into bed after walking around in the room, we had to wash our feet. The rooms do have a stocked mini fridge which was nice. On the patio there was also a nice hammock. Restaurants: We tried all the restaurants and I thought all of the food was just ok. I wouldn't say it was bad, but it also wasn't good. At the end of the week we were happy to go home to better food. The portions were extremely small. Like our meal came with vegetables, well one piece of broccoli and two spears of asparagus. All the vegetables and sides of dishes were more there for decor than to eat. Everything overall was very bland. We went to the Mexican restaurant and were so disappointed at the bland food. Only positive is everything is included Service: I thought overall the service was good by the employees. All staff members were nice. Even though this is an all inclusive, don't forget to tip your servers and staff members a little something. We came here for our honeymoon and left disappointed
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Mar 23, 2020Amazing As Always
This was our 7th visit and once again we were not disappointed. The coronavirus was just hitting the resort as far as visitors and the staff did an amazing job of trying to accomodate guests as the US government ordered everyone to travel back to the US. We were able to get a few days of our stay completed and have to acknowledge a few people who always , always, always make our stay so enjoyable. Cynthia at the front desk is always a dream with her friendly, professional and smiling attitude. The concierge guys Yusef and Fernando who greet you upon arrival with a "Welcome Home" are so inviting. Captain Luis at Oceana ( formerly was at Bordeaux) is the most consumate professional and so friendly. Bartender Luis is always ready with a smile and ready to make whatever kind of cocktail you want. If you don't know what you want, he will make something for you that you will truly enjoy and will be a one of a kind. Joseph the Head Waiter at Bordeaux was so pleasant and provided an excellent dinner. Javier Samfer is truly the one who goes above and beyond. What a gem this man is. Others who deserve a shoutout will be Armondo the bartender who always has a smile on his face, Marcos the waiter at Oceana, the maid we had in room 1443 from March 18-21, Vicky and Adella the beach waitresses - the two of you work so hard every day! The rest of the staff who greet you with Hola any time they see you are phenomenal. Our room was fantastic, the pools were fantastic, the beach was fantastic, the food was fantastic, the entertainment was fantastic, the drinks were fantastic, well - you get the idea. We will definitely be back as soon as the coronavirus passes to continue the rest of our vacation. We can hardly wait! Kevin and Kris Strom
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Mar 23, 2020
Great stay at Secrets Aura Cozumel.
Lots of food choices as you can use the restaurants at the neighboring Sunscape. Snorkeling from the beach is simply amazing Our room had a pool view, and an ocean view. Great spot to sit and enjoy the evening. Preferred pool was awesome. Beach chairs were comfy. All bar tenders and waiters were exceptional. Friendly and efficient. My FAVORITE bar tender works in the Preferred Lounge. Angel. He is super knowledgeable about cocktails and liquor in general. A wealth of knowledge. Ask him for an espresso cocktail with vodka. To die for.......or for the classical Negroni. Yum. 💕👌 It was a stressful week to be on vacation, but the staff always made us feel well cared for.
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Mar 22, 2020
Wanted to like it more
We spent four days here for our anniversary. The staff was friendly and helpful. The grounds were constantly being maintained. It is on a great beach not far from the restaurants and shopping if you want to go into town. We upgraded to a swim up room which I was really glad we did. The room was spacious, king bed, sitting area, large jacuzzi tub and separate shower. Everything was clean. The resort is nine years old and is in bad need of paint and updating. The room had a musty smell I'm sure from the humidity and sea. They have at least 5 restaurants. We tried 3 of them and room service. Food was mediocre. Not really great. We still had a restful, relaxing time on our patio and swim up to the pool. They will do their best to get you to listen to their sales talk and tour about membership to the Secrets brand. You get Resort Dollars that can be used toward spa, activities, etc. Even with the spa dollars the massage at their spa ( which was at the sister property) was a little over $200. No thanks.