What We Love
- Treat yourself to uncompromising luxury at the resort's world-class spa, featuring seaweed wraps, invigorating hydrotherapy and exotic indigenous treatments.
- Enjoy 24-hour access to room service throughout the duration of your stay.
- Dining is made magical thanks to a diverse collection of excellent global cuisine featured in the onsite restaurants.
Things to Know
- The resort is located only 15 minutes away from downtown Cozumel.
- Upgrading to the Preferred Club will give you access to upgraded rooms, a private swimming pool, and much more.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
Resort Details
- Barefoot Grill
Enjoy delicious snacks poolside or by the beach, with stunning oceanfront views that make every bite even more satisfying.
- BordeauxSavor exquisite French cuisine each evening at Bordeaux, where delectable dishes are served in a newly remodeled, romantic, and elegant setting.
- Coco CafeCoffee & snack bar.
- Desires
o Preferred Club Swim up bar
- Gohan Sushi BarSavor the flavors of Japan each evening at Gohan, offering a delectable variety of sushi and an exclusive ocean view teppanyaki table available by reservation.
- La CavaWine Cellar & Fine Wines – Enjoy an extensive selection of premium wines and spirits with every meal. As home to Cozumel’s only fine wine cellar, we offer over 60 varieties from around the world, perfect for a personalized tasting and paring experiences.
- ManateesEnjoy authentic Mexican cuisine served à la carte in a stunning oceanfront setting, featuring local specialties and rich flavors designed to delight your taste buds.
- Market CafeEnjoy a grand oceanfront buffet featuring a delicious selection of local and international dishes.
- OceanaFresh seafood.Dinner only from (6:30 to 10:30 pm)
- RendezvousLobby bar.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.** The Romantic Dining experience is valid on all new bookings at select Secrets Resorts & Spas made now through December 22, 2021 for travel from now through December 22, 2021. Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings.
- Sky BarRooftop bar.
- WindowsLocal and international fare.
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- Housekeeping - daily
- Jacuzzi
- Laundry/Valet service†
- Pool
- Restaurant†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Water sports
- Business Services†
- Please contact the hotel for additional information.
† Fees may apply
- BeachBeach fairy games (horseshoes, bocce ball, cornhole)- Beach pickleball
- Fitness center on-site
- Kayaking †
- Non-Motorized Water Sports †
- Pool3 shimmering main pools.
- Tennis court †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7755 reviews
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Dec 28, 2025Disappointing Experience
We had high expectations as a 5 star adult-only all inclusive vacation. This resort was awful. The location is stunning but that was it. The food is horrible, when it was available. Food was often luke warm, lacked flavor, or was old. Sea food tasted fishy and smelled old, so disappointing. The night life does not exist other than in a tiny bar we nicknamed the fish bowl. It smelled foul and was not very clean. Our room was clean and mostly stocked daily. 2 days we did not have coffee. The pool in the prefered side is cleaned daily and the bar service was good. However, they closed early a few days. Restaurants were closed on random days. The buffets were lacking in fresh food and sometimes food in general. A lot of the serving staff were unfriendly and looked miserable. To leave the resort was easy but cost a minimum of $60USD return. This is a lot when you leave daily because the resort offers nothing. I would not recommend this resort to anyone. Not how I would have spent my break if I knew it was going to be this bad.
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Dec 27, 2025we had a great time don’t understand the bad reviews
I really didn’t understand any of the bad reviews starting from the room. Our room was clean. Our bathroom was clean and very spacious. The only thing about the room was our air-conditioning rattle at night the last two nights and it disturbed our sleep. Moving onto the check-in process, it was pretty good. Our timeshare pitch guy was really nice. However we did refuse that you were. We did order an oceanfront room and got ocean view, but my husband didn’t want to complain so we just left it at that. All of the restaurants were better than expected (Our expectations were pretty low due to the bad reviews) However, the Teppanyaki was canceled due to the weather, which is no big deal however, we would’ve liked some communication about it ahead of time because that dining at the sushi restaurant was not good. However, I feel like the dinner presentation would’ve been more fun and more fresh. We particularly liked Oceana for lunch. The beach was beautiful and the service on the beach was really great.
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Dec 26, 2025
Bad experience Air Canada Vacations and Hyatt.
This was a terrible experience. Please do not book this resort ! Air Canada Vacations rated this Hotel as a 5 Star, shame on them I hope they remove it off their website. This hotel will be renovated in February/March, should have been shut down immediately. Shame on Hyatt as well who took this over. Building in disrepair, we had no hot water for 6 days, food was terrible, two restaurants closed, same food every day. Previous day supper was served at breakfast. People at Dreams resort next door came to ours cause their food was not good and then they discount ours was not much better. Pool was dirty, tiles around the pool were so used, broken it hurt your feet. Please close this resort asap. DO NOT BOOK . Still waiting for Air Canada Vacations response on this experience.
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Dec 25, 2025Thank you from the Tracey Family
Great experience at the Secrets in Cozumel. Staff is amazing and a heads-up to our waiter Rony at the Market Cafe ! Rony would be an asset in any complex !
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Dec 23, 2025
Choose any resort except Cozumel Secrets & Dreams
Food was absolutely terrible, secrets resort is outdated with a lot of construction. This resort needs a lot of work. My water was off over 24 hours amd the initial room i was put in wasn't fit for any guest. Do not book this resort.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. The fee will be $75 USD for 2026 payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.