What We Love
- A completely refurbished, all-inclusive resort with tons of entertainment for all ages! Just a quick 10-minute ride from Cancun International Airport and you're already in paradise!
- A variety of cuisines from Italian to Mexican to Mediterranean at any of the resort's 11 on-site restaurants.
- Treasure Island Waterpark, a 20 ft climbing wall, mini golf and a 245 ft zipline are huge hits with the kids.
- An adult's-only section featuring the best day and night-time entertainment like the exclusive adults-only pool, jacuzzi, theater and 10 bars to choose from!
- Onsite professional certified sitters to watch the kiddos for your much needed parent's night out.
Things to Know
- Seadust Cancun is in the heart of Cancun's Hotel Zone, and just 5 minutes from all of the destination's most popular entertainment!
- Seadust Elegance Spa is ready to pamper you with manicures, facials and pedicures.
- Hop on the shuttle to AquaWorld where you can kayak, scuba and ride the waves.
- Miles of gorgeous, pristine beach - thanks to the resort's daily beach cleaning team!
- Enjoy the ultimate family vacation experience with endless entertainment and the tastiest selection of food and drinks.
LocationCancun; Hotel Zone, On Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4083 reviews
Very Rough COVID Reopening
We visited this resort July 1 - July 7. Initially we were very borderline on coming due to having 3 kids (7, 9, 11). However, we stayed at this resort before and we had a rough feeling what to expect. Well since COVID the resort has obviously changed. It went from 4 to 2.5 maybe 3 stars and I'll explain. FIrst hiccup was the booking process - we decided to book through their app (which is a MUST now to stay due to restaurants - more on that later). After going through booking process I got an error message yet my credit card was charged. That would have been fine except the resort didn't have my reservation. So it was literally the evening before the trip I was calling and emailing and finally got the booking code around 7 pm. Check in at the resort was good - they make you sanitize your shoes, bags and all the employees wear masks and some wear face shields as well. We opted to wait for a specific room and they said they'd get right on it while we went to eat. They have temperature monitoring and sanitizer stations throughout the hotel. ROOM - after waiting only 1 hour our room was ready. We were on the 4th floor since the 5th floor wasn't open and the family suites (with bunk beds) only go to the 5th floor. High odd numbers are best rooms for the view (we had 441... initially). That was my first concern - the room was clean after only 1 hour (they just started on it when we checked in). I never saw anyone like in their Seadust Safe video with ultraviolet sweep or anything like that during my whole stay BTW. They put a Seadust Safe tape over the door so it makes you feel better. We got to our room and it seemed OK. Later after we were done with the day we came back to the room and I pulled out the bottom bed and my kids said there was some clothes under there and it wasn't ours. Well what do you know... not really sanitized fully after all. At the same time, the AC wouldn't go below 27 C ~ 80 F so we spent the first night sweating. Next morning we expressed the concerns to the GM and it pretty much took most of the day for them to take a look at clothes left from who knows who and to check out the AC. We finally moved rooms next door later in the afternoon. That room was fine until the last 2 days. First, apparently the AC started leaking while we were out and they just put the towel on the wet floor and left it there. So around 5 PM we came to the room open the door and my youngest slips and hits his head on the tile floor. GM comes, we create an incident reports and they work on the AC - at that point I'm thinking the hotel was closed for months and apparently they didn't turn on AC units at all so now they are all having issues. And wouldn't you know it - our last night the AC wouldn't go below 27 C and we were sweating again. FOOD - food itself is good - steaks are better then I remember BUT the big pain now is that 1. Reservations are required 2. Each restaurant closes one day a week 3. Menus are on the app only 4. For certain restaurants you actually have to order before 5 pm at the reservation stand - yes your whole dinner... for a family of 5... dining in few hours... The host in every restaurant had a sanitizer out for us when we showed up. Maison de Michele (French, adult only) is definitely the best. Samurai (Japanese/Asian) and Big Ben (Steakhouse) are tied second Food Galery (the buffet is NOT open for dinner but breakfast and lunch has good offering). It is a la carte buffet - meaning they will hand you everything behind the glass. YOU CANNOT TAKE ANYTHING OUT OF THE BUFFET - they will stop you and make you go back - not even cup of coffee. CROWDS - this is the part that was most unsettling. FIrst couple of day you could tell the occupancy was low and it picked up over the weekend (they opened up more floors etc). The guests are 90% locals and we really stood out. The issue is that although hotel has the labels on the floor and tells you that when you check in just about nobody followed ANY social distancing guidelines. On numerous times I'd wait in line only to feel someone breathing on my neck. I'd turn around and give them a look and they'd maybe step back an inch. Really frustrating. None of the guest wore masks - again wasn't an issue first couple of days but then I started getting worried. POOL/BEACH - they still do activities as normal so beach and pool volleyball, pool water polo so again no social distancing although they did spread out pool chairs and created netted chair spots on the beach. Beach has a lot of seaweed. Lots of smoking around and IN the pool (and ashes falling right in the pool)... If you have never been to the resort just be aware it can be VERY loud in your room. All the rooms face the atrium which is under one big roof and you WILL hear echos of every crying kid, door slamming, etc. The also start lobby music at 7-7:30 am (WHY???) that acts as a wake up call for everyone I guess. To sum it up due to the state of the resort, lack of proper COVID rules/procedures (primarily by the guest and no enforcement by the resort) as well as decrease in service (restaurant reservation, closures, ordering), and of course noise it is currently 2.5-3 star resort at best.
Safety and Fun
This Resort is the best! They always took care of our health safety but at the same time we had so much fun... The rooms were nice and comfortable, the food was great and they were always cleaning and sanitizing. We became members of Infinity and the manager and staff were great and were always checking if we needed anything and were all so polite.
They will ignore you
I have emailed them 3 times after staying here when I was stranded during covid- I have asked them for a receipt on 3 occasions and been ignored every time. I will write a full review in a separate post about the actual stay.
Will not reply to emails
Unfortunately, I had to cancel our reservations in mid-March due to travel restrictions. I have sent numerous emails and have not received a reply. This is very upsetting and disappointing to be simply ignored. I would be cautious of making reservations here given the what I have experienced.
Gabby was the best
The resort was nice and the rooms were spacious. The AC in our room didn’t work so they moved us the next day. The food options were good and it was easy to get seated. The pool area did tend to fill up, but we were down there early enough that it didn’t pose a problem for us. Overall, I would recommend it for families. Our six year old daughter enjoyed playing the organized poolside activities/games every day and Gabby was the highlight of her trip. She was engaging and fun and made sure everyone was included. Thank you!!!