Seadust Cancun Family Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6993 reviews

• 

  pool is awesome, the rest needs work and upgrades

  pool, room, food were good. bathroom had issues. customer service was subpar. no AC in majority of facility was the biggest shock. kids area and activities were abundant; however, no AC in play area or enough fans - be prepared to sweat everywhere you go. long waits in restaurants. had a good time but probably would not go back.

  Jul 10, 2025
• 

  Dissapointed for price

  Overall me and my family had a great time. We overlooked all the not so good to make the best of our vacation. I went there with my husband 2 teens, 1 child & 2 toddlers. The negative impacts were that their website is very outdated. There's no Gelato bar, no crepery, and no sandwitch bar by the beach anymore. There's only 1 snack bar outside that opened late and closed early. There were no 24 hour food places , only a 24hour room service you have to pay for. You are not allowed to bring any food to your room or out of the buffet or restaurants period. Sometimes my toddlers didn't want to sit in a resteraunt so it was hard that they didn't even allow you to bring some boxes of cereal to your room. The only place you can grab food is from the grab and go that was limited to fruit and veggie cups, salad and sandwiches and some desserts and coffee. For a place that caters to kids they should be more mindful of children's needs. On to our room. We had 2 rooms, 1 had a musty smell and the other didn't have a working fridge. The doors were unsafe because my toddlers were able to open it. Same with the balcony. Locks should be much higher. Maybe adding dead bolt locks like most hotels do. On to the front desk. Took forever to check in and after you do they send you to the other desk that basically makes you take part in a presentation similar to a timeshare that took 3 hours. We constantly said we were not interested and they kept bringing other representatives to try to lure you in. You get 150$ voucher even if you say no just for participating, but I could of done without the wasted time. This hotel seems to be Profit driven. If you don't tip everytime they have a change in attitude. Maybe this is why you can't bring food from the buffet or restaurants because the want you to tip the waiters. Same for all staff. Other than this the food was amazing , lots of flavor and options. Entertainment was great. Lots of fun games, prizes, Dancing. Shows were great. I just feel they could have done so much more for such a large resort.

  Jul 09, 2025
• 

  Our SeaDust Cancun Getaway: Fun, Food & Fantastic Service

  Amazing experience…. Definitely coming back…. Only issue was elevators has long line during rush hours…. Food was top notch…. The chef even accommodated halal food for us… We enjoyed Samurai and Florentica restaurant at the resort…. Rooms were big and comfy…. Room service was available and mini fridge was stocked well as well….

  Jul 08, 2025
• 

  Hotel needs Maintenance

  If you’re looking for a diverse, family-friendly hotel, this is not the one to choose. Seadust had a lot of locals frequenting it, and most staff and guests barely spoke or understood English. I strongly suggest doing thorough research before booking. Food: The Gallery buffet was mediocre. For the specialty restaurants, you need to arrive right at opening or risk waiting over two hours (or being denied if the guest list fills up). We tried three restaurants: •Italian: The chicken fettuccine noodles were undercooked. •Manhattan: Steaks were dry and tough, and the Philly cheesesteak barely had any meat. •Big Ben: The T-bone steak here was the one redeeming meal—it was flavorful. Room (943): We booked an ocean-view room with a spa tub on the balcony. When my son filled the tub, brown sludge came out of the spout (I saw another review mentioning the same issue). The room was extremely hot and humid despite the air conditioning being “on.” It needs serious upgrades and maintenance. One pillow reeked of mildew—likely due to the poor circulation and humidity. The bed was only semi-comfortable. Pool Area: The pool opens at 9 a.m., but guests come out early to claim seats with towels and occupy them for hours. On our last day, we had a confrontation with another guest who falsely claimed our seats despite us being there since opening. Staff was notified, but I doubt anything was done about it. Beach: If you’re visiting in July, be aware the beach was overrun with sargassum. Bottom line: Do your research before booking this hotel. Between the maintenance issues, the so-so food, and the overall environment, I would not recommend it for families looking for a relaxing, hassle-free vacation.

  Jul 06, 2025
• 

  I don’t recommend

  The shower was not very clean. The pool area smelled like sewer along the walls. The food at the buffet especially breakfast was not very appealing. As we checked out, the clerk at the desk told my husband he needed to get his wrist band from the garbage or we will be charged $200.00. We asked for a bag or gloves and he refused and told him to go get the wrist band from the garbage. Overall the experience was a waste of money. The staff tried very hard to sell their package which they pretty much forced you to hear the sales pitch for an hour. The bar closest to the from desk was amazing. Jorge and Abimael were the best customer service employees they had. Jacklyn bribed us with free swimming with the dolphin tickets and was no where to be found when we were ready to go to the excursion. There’s only AC in the rooms and restaurant areas. Hallways and bathroom are very hot and humid. The hotel needs to be renovated. I would never revisit. The so called all inclusive part is overpriced for food that’s next to tasteless. The kids water park is very old and moldy. The photos on the website does not portray the current status of the hotel

  Jul 05, 2025