Seadust Cancun Family Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7158 reviews

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  Good Family All Inclusive Resort

  Very pleasant stay. Good food. A bit old and a few issues with the elevators. Cery friendly staff. The water slides were for younger kids and more than 1/2 of the nightly ishows were for younger kids. August is seaweed season so the beach wasn’t great. Within walking distance of a museum fun excursion activiy.

  Aug 23, 2025
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  Looks good, but is really just a shiny budget hotel.

  The place presents well but once you get past the look it just feels like a budget friendly experience. I was traveling alone with my two kids and the staff were always great but there were definitely some challenges on our trip. Broken elevators meant long wait times or just take the stairs. AC in the room you couldn’t really control and our first room AC was so bad they switched us to another room. The food is just ehhhhh, nothing really great unless you buy the upgrades. Performances each night were nice, and again all the staff we encountered were very friendly. Pool area was great but with the heat at times it felt like we were jumping in a sauna. Honestly, for the money there are better options in the area.

  Aug 23, 2025
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  Awesome experience at seadust!

  Manases was fantastic. He was extremely entertaining and friendly with our whole family. Really high energy and positive attitude. We were playing ring toss for so long together. Good dude!

  Aug 22, 2025
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  Disappointing Stay at Sea Dust Resort

  My family and I recently stayed at Sea Dust Resort, and unfortunately, we regret not choosing our other resort option. We initially selected Sea Dust because it was marketed as a "family-friendly" destination, which seemed ideal for our toddler. However, it didn't live up to the promise. There were no kid-friendly activities or amenities like we’ve experienced at other resorts. The children's playroom was outdated and lacked engaging activities—just some old games that looked like they had been there for years. As for the pool, it was disappointing as well. It appeared unclean, with chipped paint, hair at the bottom, and what seemed to be mold in certain areas. I couldn’t help but feel uncomfortable swimming, especially with hair sticking to my feet. The elevator situation was another hassle. It was slow, often overcrowded, and unbearably hot inside, especially since most of the elevators were out of service. We were left waiting for long periods, which only added to the frustration. The food options were also a letdown. Many times, I went without eating because the selections were limited, tasteless, and served in small portions. For my toddler, it was even worse—he refused to eat the chicken nuggets, which looked unappetizing and seemed like processed food. The overall comfort of the resort was subpar. There was no AC in many common areas, making it hard to relax in the heat. We booked two "premium rooms," but honestly, they didn’t meet expectations at all. The rooms were outdated, the furniture was worn, and there were visible signs of mold in the jacuzzi and shower areas. The online photos are misleading—they do not accurately represent the condition of the rooms. To top it off, we were charged $160 for stained sheets that could have easily been cleaned, and the staff member handling the payment slipped the money into his pocket, which felt odd and unprofessional. For the price we paid, we definitely didn’t get what we expected, and honestly, I wish we could have a refund. This was not the family-friendly, comfortable resort we hoped for, and we will not be returning.

  Aug 22, 2025
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  RUN, DONT COM HERE

  DONT COME HERE! You’ll regret it! 😡😭😓NO AC!!! This is NOT the same Seadust as before — it’s extremely disappointing! I visited Seadust seven years ago and had a wonderful experience, so I came back with my husband and three children, expecting the same. Unfortunately, this time has been HORRIBLE! The food is disgusting — frozen, flavorless, and nowhere near the quality you expect from an all-inclusive resort. The rooms are dirty, outdated, and run down. There is NO AIR CONDITIONING — not in the restaurants, not in the elevators, and barely in the rooms. The staff tries their best, but they’re forced to work under unbearable heat. It’s heartbreaking watching them sweat while serving guests in sweltering restaurants. The elevators feel like a furnace — every ride is miserable. To make it worse, you have to wait up to three hours for the so-called à la carte restaurants — which don’t take reservations — only to be served food that’s an insult. DONT WASTE YOUR MONEY RUNNNNN!

  Aug 21, 2025