Seadust Cancun Family Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6912 reviews

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  Best experience EVER

  Super cute, the service is super nice, food is a 10/10, it's super fun, they have different things you could use, they have shows that are super fun, and you get so many new memories with the people you care for or love even if you are alone you could go alone and you would have fun.

  Jun 12, 2025
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  Seadust Cancun 2025

  Staff has been nothing but friendly!the dining experiences have been great. Each restaurant has had great service. The food at each place has been delicious. Great atmosphere for our young kids! Definitely a trip we plan to make again! Thank you!

  Jun 12, 2025
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  Excellent service, delicious food, beautiful ocean, and relaxing pool!

  The service is great here! Everyone is so nice, and there's so many restaurants and options! One of them is El Maguey, and Roberto the server there really made our experience 10 times better! The ocean here is so beautiful and blue, and the pools are very nice as well if you want to avoid the sand! There are many other things to do like scuba diving, jet skiing, mini golf, and paragliding which we did! It's really fun and a great experience! Would recommend for a relaxing vacation!

  Jun 09, 2025
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  Memorable vacation with breathtaking views

  Our stay at Seadust Cancun Resort was spectacular! Manager Adrian truly elevated our experience, going above and beyond to ensure every detail was flawless, creating memories we’ll cherish forever. The service was impeccable. The dining options were exceptional, offering an array of culinary experiences, from bars and great restaurants. Our room was very comfortable, clean with breathtaking views of the Caribbean Sea. The resort’s diverse activities kept our kids of all ages entertained, and the charming deli, with its freshly brewed cappuccinos, was a daily highlight.

  Jun 05, 2025
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  Terrible hotel

  I don’t know where to start. The staff especially jenifer, Angela and Carla are the rudest staff members I have ever encountered. The food is terrible, my daughter, partner and myself all got food poisioning within 1 day and we were ill for 4 days- throwing up and bad diarrhoea. The rooms are very bad, the swimming pool is dirty. I am here from 26th May until 10th June and I regret this so much, I am hoping to go back home ASAP. Todays incident is just the basic treatment I receive after I paid to be here for 2 weeks - all inclusive. Jenifer today shouted and told me, my partner and my toddler we cannot sit at a table for breakfast because it’s reserved. Since when is there a reservation for a buffet. I could see she grabbed a 20 MXD and told us to leave whilst I had my toddler in one hand and a high chair in the other one (because the staff don’t offer to bring a high chair for you) Anyway I refused to move as my toddler was crying from being hunger. She got so angry and left in a strop. I waited for 5 mins for someone to bring us cutlery, when no one did I stood up and went to Jennifer, I said can we have some cutlery please and she said „what does that mean” I pointed to someone’s cutlery and I said this is cutlery and she said „I don’t understand”. laughed and walked away. I had to go where the staff go to pick cutlery for us whilst my daughter was left alone (under 2 years old). I feel so disappointed with the treatment I receive on a daily. Another incident happened yesterday where we went to one of the a la carte restaurants, Italian one, Angela was standing there, last time we went there she made us wait over an hour also but I thought that’s only the wait time. So Angela gave us a beeper at 8pm and said we have to wait 45min, we said that’s okay, a family (let’s call them family X) came 30 mins after us (family of 4) - we are family of 4 also (me, my partner, daughter and mother). At 9pm our beeper still didn’t ring, so I came up to Angela and I said, my daughter is very hungry and sleepy please can we come in we waited over 45 mins and Angela said “your table is next” the beeper went off - it was family X. Then another beeper went off at 9:30 and it wasn’t ours, my daughter was crying so much cause she didn’t eat and was so sleepy. I came up to Angela and i saw she was accepting money and allowing families come in without waiting. I could see she’s the one controlling the beepers. When we were let in, my daughter screamed so much she fell asleep from how tired she was. They didn’t even ask us for any drink for 10 mins, I end up leaving at 9:45 with my daughter that fell asleep that kept waking up because of the loud atmosphere in my hands and wasn’t able to eat and neither was I. Another incident occurred 03/06/2025 when me and my mother were going into the restaurant and Carla wouldn’t allow my mum in because of the clothes she was wearing. My mum called her manager and the manager apologised for Carla and said you can come in. Carla has done this before where she wouldn’t allow my mother in because my mum didn’t leave a tip. The restaurant staff will treat you like absolute joke and garbage if you do not leave a tip for every single one of them. Another really bad thing about this hotel is the pool, I will attach pictures. There’s constant sick in the pool and chunks of hair. I keep telling the staff that this is the case and they ignore me and they say just swim around it. The rooms are TRAGIC. And are of a health and safety concern! I will attach the pics: -the plug for the fridge is not working half of the time - which made my daughter antibiotics expire from the hotness, - the fan - doesn’t work so don’t even count on your room to be cold. -the door frame is ripping off and coming off the wall. -there’s a huge hole in the floor on 8th floor that my daughter tripped over and hurt herself. The the dance for kids is only for 15 mins which is called the mini disco. In reality it’s only 3 songs worth and after that there’s nothing. The children’s pool will not allow you to look after your children when they go on the pirate boat - my daughter is one and is nearly fell off (I have a video of her about to fall off) I was told by Alejandro to leave the pool, which was so rude that’s the reason we booked this resort - for my daughter. The good things about this hotel is that when we did complain about the room is: - Theirs AC in the room. - The fruit is nice. - Hugo from reception changed our room, but this room is just as bad. - The manager (Adrien) of the hotel is very nice he helped us resolve an issue. -Also Abimael (one of the swimming pool staff) is the only one that helps and doesn’t expect to be tiped, he smiles and is very talkative. Abimael is hardworking and it shows. - The shows at 7pm are really nice and the staff there are very talanted that are able to very impressive stuff.

  Jun 05, 2025