Seadust Cancun Family Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7507 reviews

• 

  Wonderful Staff and Delicious Food

  I had a great stay at Seadust Cancun! The food was delicious, and the customer service was excellent. Magail from the Lobby Bar and sometimes at the Cactus Lodge was amazing super friendly . David and Marcos from La Barra were also great and made our experience even better. we’ll spend. lot of time there they’ll recognize us very attentive and super fun to talk to

  Feb 08, 2026
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  Value for money

  This is a four star family resort, we went as a couple so can’t comment on any of the kids stuff as didn’t look at it. Also didn’t use the spa as find these sort of things way too expensive, beach is lovely although a bit small and gets very busy in the afternoons. as previous people have said water cold so didn’t go swimming not an awful lot of entertainment during the day apart from aqua for adults -the evening shows were pretty good better than I expected. Food wasn’t bad enjoyed the breakfast at the buffet. The Japanese restaurant is great went there several times the healthy grab and go has exactly the same food every day so not very exciting. The little coffee shop is good and made up for not having a machine in the room, paid for an ocean front room which was worth it bed super comfortable Jacuzzi bath good and view brilliant. location is good. drinks were good tried most of the cocktails, service was good found all the waiters and Barman very friendly You can get a bus outside to the downtown area and shops. overall you get what you pay for I thought it was well worth it.

  Feb 07, 2026
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  Looks good but food and entertainment are the worst I have seen comparted to the 6 times I have been to Mexico

  I went their January 2026 with my wife. I booked based on the photos and reviews and really like the oceanfront suite with the balcony facing the water and it comes with a jacuzzi. I think this was the best part of our stay. I read on their website that they had multiple restaurants but they don't say how many are open for breakfast, lunch and dinner. Once we arrived there, the lobby as per the pics you see posted by others is huge. In fact, the website's video shows it all. They only have one breakfast restaurant open and its a buffet. We stayed there for 4 nights and had to eat the same food every day which was not fun. The same goes for lunch. It's the same buffet every day. The dinner is between 4 restaurants and the buffet. The only restaurant which had decent food was the Samurai. The food in the other restaurants was bland. They want you to buy their VIP member package to access the members only restaurant for breakfast so basically if you don't have the package, you are stuck with the same food every day from the buffet. The resort is indeed suitable for families with children but that being said there isn't much for them to do either. The have a games room with xbox and air hockey. They have two pool tables which have missing balls and severely damaged tables and the felt on the pool table is grimy and dirty. They shut down the only pool bar on the mail floor and want you to get out of the pool and walk to the bar up a few stairs. They have another pool bar but again, it was shut down and it's only available to the VIP members so we couldn't go there. I did have a look and there was barely anyone there. The shaded areas was very limited so you basically have to sit out in the sun and bake while trying to have your drink in 29 Celsius temperature. They have an adults only club which is open from 7pm to 12pm and I went there at 11:30pm. The doors were locked so my guess is that no one even bothers to go there. For younger toddlers to age 6 they have a water castle setup but its right in the open and there is no shade from the sun. The Mexican restaurant is good for lunch which is another decent restaurant. If you like to drink alcohol, I think they had really good choices which was unexpected and really the only best part of the trip besides my room. I have been to Puerto Vallarta 3 times, Nuevo Vallarta once and Cancun twice now. Cancun is overrated and overpriced for the service and food. You can save lots of money by going to Puerto Vallarta and have a better time and food. I went there when my kids were younger and its a great place even for couples. Many resorts like Crowne and RIU which are better than Seadust. I couldn't even use the pool the water was so cold. Not very many people were using the pool. I dipped my legs into the water up to my knees and I was feeling the chills. I stayed in the water for like 5 mins and couldn't bare the cold temperature so I had to get out. My wife on the other hand was able to jump right in but when she came out, she complained of feeling really cold even though she sat in the sun drying off and even during dinner, she said she felt like she was having the chills like when you are sick. I don't know why the resort didn't test the water and make sure it was usable by everyone. Why use cold water? Even with the hot temperature, the water remained ice cold which to me means they were controlling the temperature. When I first arrived at 9pm, the lobby was having a Michael Jackson dance show. Not sure why Mexico believes all their guests need to watch Michael Jackson. Can't they come up with something new? We tried to speak to the lobby front desk while the music was blasting in our ears and couldn't even hear what the front desk clerk was saying. We were basically shoulder to shoulder trying to talk to each other. The clerk never told us where to go or where everything was located but just wanted to give our room keys and charge us the resort fee of 316 MXN which equated to $25 CDN dollars. Very frustrating experience to say the least. I would look elsewhere and don't be deceived by the photos. If you are going the first time, you may not experience or be able to compare this resort to others so you may like it better but since I have gone to Mexico multiple times, I can say this resort is not worth the money. I see the many who have reviewed this resort said they like it and its their first time so that is expected. I even complained to the front desk about not being able to use the pool bar on the second floor and they said to talk to the manager, Victor. I told the clerk Ivan that I am bringing my concerns to his attention and would appreciate that he speak to Victor on my behalf since I didn't want to explain everything again. Ivan said no he wouldn't. I then stood around in the lobby and noticed Ivan go to Victor and both were looking at me so I know Ivan told him about my concerns but Victor didn't bother to call me over to his desk. Victor had a "don't care attitude because we got your money". This is normal once they take your money. I had a better experience with the food services employee Reynaldo and bellboy Enrique. These guys spoke very good English and were very helpful. The resort needs to fire Ivan and Victor and replace them with Reynaldo and Enrique. I only gave 2 stars because the resort was big and looked nice including the room we got otherwise they should get zero stars. There are better resorts for families and couples. Read all the reviews (good and bad) and explore your options. Call the resort and ask them about the food as without proper food, you will have a terrible experience.

  Feb 07, 2026
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  My son with AUTISM was discriminated in this hotel

  I stood in this hotel for 5 nights jan31-feb5. The only good thing was that the food was not horrible. I booked an excursion for feb4 with the people in the lobby. I was told that the bus will be picking us up at 7:00am, me knowing that my son has autism and his eating isvery very minimal i decided to go to the buffet at 6:50am and ask the chef ( who didnt even have the decency to speak to me directly) if i can have 2 pieces BREAD and 1 BANANA because i wanted my son to eat incase in the hour ride we wont find anything for him. JESUS the BUFFET CHEF said NO because then he would have to open for everyone else. I felt helpless, i felt discriminated, i felt so bad for my son. The lady who worked beside him went against his order and brought me 2 pieces of bread for my son. This has by far been the WORST experience of my entire life. This was the worst experience but this hotel is NOT AUTISM friendly and if you are hispanic decent the mexicans will discriminate you. I tipped through the 5 days almost $200 and still left feeling hurt. DONT BOOK THROUGH EXPEDIA, they will discriminate you and you will get the worst room they have.

  Feb 07, 2026
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  Enjoyed our stay

  Food was just okay. We didn’t care for the sales pitch right after checking in. Activities were loud at night and made sleeping difficult until about 11pm. We never had hot water after 7pm. Overall it was a good experience for a first time all inclusive stay.

  Feb 07, 2026