Seadust Cancun Family Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7291 reviews

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  A Great Family Get Away

  This resort is very family friendly. The staff is extremely accommodating. Everyone is very pleasant. They reach out by asking our names and remembering us! Pedro at the activities club is excellent! The female activity staff is also excellent and continually reached out to personally invite our grandson to the activities. He found the pool “crazy games” great fun. There were a couple of “pick up” soccer games and the adult/teen players welcomed him (he’s 10) and he was delighted to join. Soccer is his happy place! On one occasion, no one showed up to play soccer except Wallace, and Irwin (staff) played one on one with him for 30 minutes. How very kind! The food is plentiful and varied. The morning buffet is super, and the restaurants offer a kids menu, although Wallace was hungry enough he always ate from the adult menu. The Italian restaurant is exceptional and we will return there on our last evening. The pools and washrooms are very clean and well maintained, including the pool washrooms. The bedroom was very clean, the beds comfortable with good linens, and the fridge well-stocked. We went to the beach on only one occasion, and it was clean and the beach furniture was in good condition. There were lots of very good quality chairs around the pool area. The towel service was good too. With the exception of one morning, the coffee/juice service was excellent at the morning buffet. Suggestions: it would be nice to be able to access an online program of daily activities. Also, because the restaurants’ menus vary, it would be nice to know the availability and theme of each restaurant daily, for easier planning .It was disappointing that the zip line was closed. That had been an attraction for this resort. Because of the rain(which you can’t help) the mini-golf had multiple water hazards. An attempt to drain them would be within your ability, however. That would have been nice. Another nice touch would be a daily shuttle to a shopping area. Altogether, we had a good experience here and wouldn’t hesitate to recommend Seadust to other families with preteen kids

  Oct 23, 2025
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  Excellent Service

  Tomas in the buffet and manager Luis FABULOUS! Tomas went above and beyond each morning at breakfast. This man had Monster energy drink waiting at a table for me. Saved my life. Tomas THANK YOU! Amazing staff! Bring your families!!! Beautiful place!

  Oct 20, 2025
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  Seadust Cancun Family Resort – we won’t be returning

  We traveled as four adults with three kids (ages 7, 5, and 3). Overall, our stay at Seadust was pretty disappointing. The place is clean and the housekeeping staff works hard, but there were a lot of issues that added up. There aren’t any indoor activities, and some of the outdoor ones weren’t even working — the zip line was the biggest example. We got four different stories about it: first that it would open tomorrow, then that it was under repair, then that it would reopen after the rain, and finally that it was shut down for the off-season. The kids club and kids pool area don’t allow drinks (not even water), which feels unsafe in the heat. The kids shows don’t start until 9 PM, which is way too late for most families. We also wished there was somewhere to grab snacks during the day — the carousel area that’s supposed to have snacks was never open our entire stay. Most of the resort seems geared toward Spanish speakers, which made it hard to follow activities and announcements. That’s fine in itself, but it’s something families should know before booking. Food was another headache. There’s no vegan food, and it was almost impossible to get non-dairy milk at breakfast. Breakfast was mostly Mexican food with not much variety. At one point, a worker refused to give us a banana from a container sitting right next to them, which just felt unnecessary. Lunch doesn’t start until 1 PM, which is tough with kids. Room service costs $10 per delivery, and you’re not allowed to take food out of the restaurants, which makes things harder for families. Other problems: • Hot water came out brown. • During a heavy rain, water started pouring from the ceiling in the dining room, and employees were using squeegees to push it into piles and scoop it into buckets while guests were still eating. • Hair floating in the pool. • Towel cards were never mentioned at check-in — I only found out when I tried to get one at the pool and was told I had to go to the front desk. • The website is very outdated — hours were all wrong, there’s no kids passport anymore, and the QR codes on the TVs and around the resort don’t work. • Restaurants close randomly on different nights with no notice. • There’s no app or working map. • The music everywhere is super loud. • The mini golf course flooded completely after heavy rain. • The concierge pushes the timeshare presentation hard, which turned out to be the usual shell game. The “reward” was supposed to be a couples massage, but when we went to book it, we were told only one massage therapist was working, so we’d have to go at separate times — not exactly a couples massage. WiFi barely worked, and overall communication around the resort was inconsistent. I did see a roach outside our room, but to be fair, the lobby and walkways are open-air, so that might be expected. I also got hit hard by sand fleas, and the bites ended up getting infected — not fun. On the positive side, the staff was friendly, a few spoke good English, and the hotel itself was kept clean. Maid service was solid. But drink service at the pool and beach was very slow and inconsistent. In short, Seadust looks nice on the surface but doesn’t live up to what’s advertised. With better communication, food options, and maintenance, it could be a great family spot — but right now, it’s not somewhere I’d go back to.

  Oct 18, 2025
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  Great place to vacation

  Place was clean and beautiful. Staff was friendly. Server Bernardo was polite and always with a smile. Kids had a lot of fun in the pool and playgrounds

  Oct 18, 2025
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  The best resort of Cancun

  Great experience overall loved the flaming caramelization the food was great and I love how the people treated us 10/10 I would 100% recommend

  Oct 13, 2025