What We Love
- The resort is all about a fun social vibe. Beach parties, Kids Club, Teen Club, night shows, adults only section with swim-up bar - it's time to play!
- The All-Playa Experience has themed beach parties every day of the week, with music, food and games!
- 24-hour room service and all-inclusive luxury means that you will have all of the amenities you could ever ask for at your fingertips.
Things to Know
- Maximize your vacation times by checking pick-up times on scheduled transfers.
- Family-friendly and adults-only sections of the resort are available to guests.
- The resort is located in close proximity to Riviera Maya's famous 5th Street, home to shopping, dining and more.
Resort Details
- Various Lounges/Bars-Pool Bar Select Club Adults Only-“Riviera Blue” Pool Snack Bar - (temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)-Lobby Bar Riviera-Swim-up Bar-Bar La Plaza-Ocean front snack bar for the entire family (conveniently located right next to the main pool)-Lite Sports Bar - The Lite Sports Bar features a large-screen viewing experience, along with multipletelevisions throughout the space, making it the perfect place to unwind, socialize, and enjoy the game with friends and fellow guests.
- Various Restaurants-Festival Grand Buffet (Main Restaurant)-Riviera Grand Buffet (Breakfast buffet)-Il Piemonte(A la carte - Italian restaurant)-Asiana Restaurant(A la carte - Oriental Restaurant) - (temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)-El Gaucho Restaurant(A la carte - Argentinian Steak House) -(temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)-Fogo de Janeiro Restaurant (Brazilian Rodizio Restaurant) - (temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)-Le Gourmet (A la carte - French Restaurant)-Blue Moon (Snacks)-Crêperie-Kakaw Cafe-Chayita (Mexican Grill, specializing in burritos, tacos and salads.)-Gourmex (a la carte Mexican Cuisine)
Some restaurants may only operate on select schedules. Some restaurants expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- Hacienda Junior Suite
View: Gardenview
Bedding:1 king or 2 double beds and a sofa bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Maximum Occupancy limits: 4 adults, 3 children/junior, 5 total
Surrounded by lush flora that re-creates the ambiance of a Mexican Village. Haciendas are a perfect choice for those who wish for a more quiet stay in a unique and private setting in Playa del Carmen.
Exception - When booking 3 adults, only 2 children are allowed.
First child through age 12 is surcharged. Second child through age 12 stays free in existing beds with at least 2 adults. Third child through age 12 is surcharged.Spacious Junior Suite with two double beds or one king size bed, integrated living room area with a sofa bed, balcony or terrace overlooking the lush tropical vegetation, private bathroom with shower, bench for added comfort, Soft drinks, Water dispenser.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Hair Dryer
- Minibar
- Safe
- Satellite television
- Shower only
- Slippers
- Telephone
- Riviera Family King Junior Suite
Bedding: 1 king size bed plus a bunk bed for 3.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Maximum Occupancy limits: 4 adults, 3 children/junior, 5 total.
View: Garden or Pool view
These spacious junior suites with one King Size bed plus a bunk bed for 3 await you at Sandos Playacar . Connecting rooms are available upon request and subject to availability. In the Junior Suites with hydro massage tub, when you’re ready to call it a day but still enjoy the outdoors, step out onto your private balcony or terrace overlooking the exuberant native flora or the pool.
Option of adjoining rooms for families (subject to availability).
- Water dispenser
-Private Bathroom with shower & separated hydro massage tub
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Telephone
- TV
- Riviera Family Queen Junior Suite
Bedding: 2 queen beds plus a double sofa bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Maximum Occupancy limits: 4 adults, 3 children/junior, 5 total.
These spacious junior suites with two queen beds await you at Sandos Playacar . Connecting rooms are available upon request and subject to availability. In the Junior Suites with hydro massage tub, when you’re ready to call it a day but still enjoy the outdoors, step out onto your private balcony or terrace overlooking the exuberant native flora or the pool.
Option of adjoining rooms for families (subject to availability).
- Water dispenser
-Private Bathroom with shower & separated hydro massage tub
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Telephone
- TV
- Superior Ocean FrontBedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits:2 adults, 0 children, 2 total
No children allowed in this category.
- Water dispenser available- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Cable television
- Coffee/Tea Maker
- Iron
- Ironing board
- Safe
- Shower
- Telephone
- TV
- HACIENDA ONE BEDROOM SUITE
View - Garden or Pool view
Bedding- 1 King bed.
Bedding requests are strongly recommended, however are not guaranteed.
Maximum Occupancy limits - 4 adults, 3 children/junior, 5 total.
Maximum of 2 children through age 1 stay free in existing beds with at least 3 adults. Children 2 through 12 are surcharged.
Surrounded by lush flora that re-creates the ambiance of a Mexican Village. Haciendas are a perfect choice for those who wish for a more quiet stay in a unique and private setting in Playa del Carmen.
783.61 ft² / 73m2 Spacious one bedroom suites, with a separate living room and dining room table with king size beds, integrated living room area with a sofa bed, elegant modern rattan furniture on balcony or terrace, overlooking the lush tropical flora, luxury private bathrooms with shower, deluxe bath amenities, mineral water, soft drinks, beer. Water dispenser. Option of adjoining rooms for families (subject to availability).
- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Coffee/Tea Maker
- Dining room seats
- Hair Dryer
- High Definition (HD) Flat Panel Television - 32 inches or greater
- iPod docking station
- Iron
- Ironing board
- Jacuzzi
- Minibar
- Safe
- Satellite television
- Shower
- Sitting area
- Slippers
- Telephone
- Turn down service
- Select Club Superior
Bedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 0 children, 3 total.
effective from 12/24/23 -
Occupancy limits: 2 adults, 0 children, 2 total.
View: Garden or pool view
This exclusive adults only area is located close to the beach and offers optimal privacy from the rest of the resort.
These rooms are close to the beach and the Caribbean Sea.
These guestrooms feature a private balcony in addition to the Select Club Adults Only amenities like access to the exclusive adults only pool area, Select Club breakfast, and two Premium Club bars.
- Water dispenser available
Select Club Adults Only Section services:
-Swimming Pool for adults with lounge chairs and waiter service around the pool
-Pool Bar
-Pool concierge
-Select Club Adults Only Breakfast Buffet
-Access to all services and facilities of the Sandos Playacar.
The Select Club Adults Only section has 2 Premium Clubs that offer selective services such as:
-Concierge service
-Premium liquor bar
-Canapés and coffee service
-Living room with TV
As a guest of this section you will have exclusive access to a dedicated beach area which offers:
-Hammocks and beach chairs
-Beach Bar
-Waiter service
- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Sitting area
- Slippers
- Telephone
- TV
- Select Club Ocean Front
Bedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 0 children, 2 total.
View: Partial views of Ocean
This exclusive adults only area is located close to the beach and offers optimal privacy from the rest of the resort.
These rooms let you brag about having the best views at Sandos Playacar plus exclusive amenities! When you stay in these rooms, you’ll get gorgeous Caribbean Sea views, along with access to our Select Club Adults Only services like an exclusive pool area, Select Club breakfast, and two Premium Club bars.
- Water dispenser available
Select Club Adults Only Section services:
-Swimming Pool for adults with lounge chairs and waiter service around the pool
-Pool Bar
-Pool concierge
-Select Club Adults Only Breakfast Buffet
-Access to all services and facilities of the Sandos Playacar.
The Select Club Adults Only section has 2 Premium Clubs that offer selective services such as:
-Concierge service
-Premium liquor bar
-Canapés and coffee service
-Living room with TV
As a guest of this section you will have exclusive access to a dedicated beach area which offers:
-Hammocks and beach chairs
-Beach Bar
-Waiter service
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Telephone
- TV
- Select Club Suite OceanviewBedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults.
effective from 12/24/23 -
Occupancy limits: 2 adults.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Slippers
- Telephone
- TV
- Select Superior Adults OnlyBedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 2 adults.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- Select Ocean Front Adults Only
Bedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Maximum Occupancy limits: 2 adults
View: Partial views of Ocean
This exclusive adults only area is located close to the beach and offers optimal privacy from the rest of the resort.
These rooms let you brag about having the best views at Sandos Playacar plus exclusive amenities! When you stay in these rooms, you’ll get gorgeous Caribbean Sea views, along with access to our Select Club Adults Only services like an exclusive pool area, Select Club breakfast, and two Premium Club bars.
- Water dispenser available
Select Club Adults Only Section services:
-Swimming Pool for adults with lounge chairs and waiter service around the pool
-Pool Bar
-Pool concierge
-Select Club Adults Only Breakfast Buffet
-Access to all services and facilities of the Sandos Playacar.
The Select Club Adults Only section has 2 Premium Clubs that offer selective services such as:
-Concierge service
-Premium liquor bar
-Canapés and coffee service
-Living room with TV
As a guest of this section you will have exclusive access to a dedicated beach area which offers:
-Hammocks and beach chairs
-Beach Bar
-Waiter service
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- Platinum King Junior SuiteBedding: 1 king bed or twin beds.Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy: 3 adults, 2 child, 4 total.
- Air conditioning
- Bathroom amenities
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Platinum King Junior Suite Ocean FrontBedding: 1 king bed or twin beds.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 3 adults, 2 child, 4 total.- Air conditioning
- Bathroom amenities
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Platinum King Master SuiteBedding: 1 king bed or twin beds.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: Max Adult 4, Max Child 3, Total 5.- Air conditioning
- Bathroom amenities
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Platinum King Master Suite Ocean FrontBedding: 1 king bed or twin beds.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: Max Adults 4, Max Child 3, Total 5.- Air conditioning
- Bathroom amenities
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- 24-hour room service
- Babysitting*
- Beauty shop/salon*
- Car rental desk*
- Child programs*
- Children's play area*
- Disco
- Exercise gym
- Jacuzzi*
- Medical Facilities Service*
- 24-hour room service
- Babysitting*
- Beauty shop/salon*
- Car rental desk*
- Child programs*
- Children's play area*
- Disco
- Exercise gym
- Jacuzzi*
- Medical Facilities Service*
- Pool
- Sauna*
- Shops and commercial services*
- Spa*
- Tennis court
- Water sports*
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
* Fees may apply
- Bike rental *
- Children's poolThere are 5 children's pools on-site.
- Children's program, onsiteSupervised Kids Club, 2 children’s pools, Puppet Theater, playground area, play station, tree club house, crafts, t-v, children’s movie and sporting activities, ages 4-12.
Mini Eco Park - Direct access to a beach
- Fitness center on-siteSpacious Gymnasium with Life Fitness equipment (Exclusively for guests over 18 years)
- General *Games room: billiards, ping pong, backgammon, chess, dominoes and cards
Daily activities program: Aerobics classes, stretching and beach activities. Bicycle tours during the day. Zumba
Full Schedule for activities with our Entertainment and Sports Equipment.
Excursions: Archaeological Sites Tulum, Coba, Chichen Itza, Ecological Park Xcaret, Xel-Ha, and others.Main Plaza for entertainment with: Stage with
performances, live music - Hot tub *There is 1 outdoor hot tub.
- Pool *10 Pools in the complex, including 1 exclusively for Select Club Adults Only Section & 5 for children.
A 170 m / 558 ft infinity pool overlooking the Caribbean Sea, offering:- A children’s pool with 5 slides** (** height restriction of 1.10m / 3 feet 7 inches applies) and a rain tree- Deep pool area with pool bar - Sauna *Sauna, Jacuzzi, thermal areas, Turkish bath. (exclusively for guests over 18 years).
Temazcal Experience (Sweat Lodge) an ancient ritual to heal body and soul. - Spa *Swimming pool and solarium only for adults.Complete Spa with 22 cabins for massages, facial and body treatments. (exclusively for guests over 18 years).Spa Kids with selected treatments (all children must be accompanied by a responsible adult)
- Teen programsTeen’s Lite Club (13-17 years) with arcade games, mocktail bar, dance floor
Teens Club is now located closer to the Kids Club. making it easier and more convenient for parents to check in on their children without having to walk long distances around the resort. - Tennis court2 Tennis courts with evening floodlights & equipment (proper sports attire required, previous reservation)
- Water activities *Pool games and water aerobics. Water basketball.
Water Sports Center with: Diving (Free pool demo, once per stay) Snorkeling equipment (1 hour per day), sailing and kayaks (equipment included) (lessons not included, insurance fee applies).
- Golf *Golf course located within a mile of the property.
Miniature Golf with equipment included
- On-site EntertainmentNightly entertainment: cabaret shows, music halls, pantomime shows, and theme weeks
* Fees may apply
Take the fiesta to the Caribbean Sea with the All-Playa Experience, featuring a themed beach party every day of the week honoring the world's top beaches. If you've been looking for a way to make a splash, plunge into one of the resort's swimming pools before diving into a variety of exciting activities for adventurists of all ages. The Kids Club has supervised games and crafts, while big kids will love the arcade and video games at the Lite Teen Club.
For a fun-filled grownup getaway, book your stay in the Select Club Adults-Only section (ages 18+), with its own lagoon-style pool, swim-up bar, exclusive breakfast buffet and access to upgraded amenities.
When you feel hunger pangs, you can chow down with the wide variety of restaurants like the Cupcake Cafe, Chayita Mexican restaurant with made-to-order tacos and burritos, impressive buffets, Mexican cuisine at Gourmex, and so much more. In the evenings, head to the Gran Plaza for cocktails and a show under the stars.
If you indulged a little too much, you have all inclusive access to the resort's hydrotherapy area and fitness center to help you stay trim and toned for the beaches. Need to melt your tension away? Indulge in a massage or a full range of beauty treatments that will leave you relaxed and recharged.
This hotel is All-Inclusive. All-inclusive means stress-free getaways: drinks, food and activities at your resort are included in the price of your vacay! Features include:
- Breakfast, lunch, dinner and snacks, including 24-hour room services
- Unlimited domestic alcoholic beverages and soft drinks
- Non-motorized water sports
- Kid's club and Teen's club
- Taxes and service charges
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
26772 reviews
-
Nov 11, 2026Bad experience with excursions
Hotel is too big, lots of walking. Rooms are average and smell of humidity and moldy. We were there from October 28 for one week. We book an excursion with Transat to isla mujeres in which the return to our hotel took almost 4 hours. We were told we would return to our hotel at 6pm and got to our hotel at 8h15. Our Transat representative told us that he got many complaints and would forward complaints to the tour organiser. It took him 2 weeks for a response saying that nothing can be done and that they respect the timeline. Never book excursions with Transat and Cancun cruise.
-
Nov 11, 2026Great time
We had a great time at the pool Brigit was awesome and friendly highly recommend her Bar WET 1
-
Nov 10, 2026Asiana Restaurant terrible for nut allergies
Had a lovely 2 weeks at Sandos and loved it. Unfortunately, we went to Asiana and I explained I had a nut allergy. This was understood by the hostess and we went in and took a look at the menu. On all the menus at the resort it has an allergen description. I tried following that but was confused as there was not nut allergy symbol beside the Korma, but in the description it said it included nuts so I asked our waitress what I could have. She was not aware I had a nut allergy until I asked her about what nuts are in the korma. She informed me that all the dishes included nuts and that I could only have the Tikka Masala. I then looked on the menu to see that it included shell fruits, which includes things like hazelnuts and walnuts. I explained to her that I could not have that because of the nuts so she went to get the chef. He then told me that all korma recipes included nuts, which is not true as I have eaten many kormas. After this debate he then told me he would make a Tikka Masala specifically for me without nuts. We then ordered popadoms for the table, by the waitress who was aware of my allergy. I was then informed by my family member to not eat it as she could taste the nuts in it. This is utterly appalling and incredibly upsetting when at least 3 members of staff were aware of my allergy. I then went to speak to the hostess about this situation and she informed her manager. After explaining everything to him I was met with an apology and nothing more. Overall, I was very disappointed and visibly upset. On the menu there are only a couple of meals that have nuts noted as an allergy and over double the amount that don’t have it labelled. I truly find this horrific and it scares me that other people with nut allergies could so easily order something with nuts and have no idea. 3 members of staff were aware of my allergy and still served me food with nuts and the only thing the manager could say to me was sorry. Nobody could explain to me why the menu wasn’t labelled correctly. If you have a nut allergy, I would absolutely not recommend eating here. It is not worth the risk AT ALL
-
Nov 10, 2026
Sandos Playacar
Amazing atmosphere and amazing bartender Brigit!! #barwet1
-
Nov 07, 2026
Great service
Best coffee made by Miriam in Avenue Bar
- AdvisorySpring breakers are not allowed. Minimum check-in age is 18.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental / Sanitation fee: 33.94 MXN (Approx. 1.78 USD) (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed