What We Love
- The resort is all about a fun social vibe. Beach parties, Kids Club, Teen Club, night shows, adults only section with swim-up bar - it's time to play!
- The All-Playa Experience has themed beach parties every day of the week, with music, food and games!
- 24-hour room service and all-inclusive luxury means that you will have all of the amenities you could ever ask for at your fingertips.
Things to Know
- Maximize your vacation times by checking pick-up times on scheduled transfers.
- Family-friendly and adults-only sections of the resort are available to guests.
- The resort is located in close proximity to Riviera Maya's famous 5th Street, home to shopping, dining and more.
Take the fiesta to the Caribbean Sea with the All-Playa Experience, featuring a themed beach party every day of the week honoring the world's top beaches. If you've been looking for a way to make a splash, plunge into one of the resort's swimming pools before diving into a variety of exciting activities for adventurists of all ages. The Kids Club has supervised games and crafts, while big kids will love the arcade and video games at the Lite Teen Club.
For a fun-filled grownup getaway, book your stay in the Select Club Adults-Only section (ages 18+), with its own lagoon-style pool, swim-up bar, exclusive breakfast buffet and access to upgraded amenities.
When you feel hunger pangs, you can chow down with the wide variety of restaurants like the Cupcake Cafe, Chayita Mexican restaurant with made-to-order tacos and burritos, impressive buffets, Mexican cuisine at Gourmex, and so much more. In the evenings, head to the Gran Plaza for cocktails and a show under the stars.
If you indulged a little too much, you have all inclusive access to the resort's hydrotherapy area and fitness center to help you stay trim and toned for the beaches. Need to melt your tension away? Indulge in a massage or a full range of beauty treatments that will leave you relaxed and recharged.
This hotel is All-Inclusive. All-inclusive means stress-free getaways: drinks, food and activities at your resort are included in the price of your vacay! Features include:
- Breakfast, lunch, dinner and snacks, including 24-hour room services
- Unlimited domestic alcoholic beverages and soft drinks
- Non-motorized water sports
- Kid's club and Teen's club
- Taxes and service charges
LocationPlaya del Carmen - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating20176 reviews
Great vacation ,amazing programs
Great vacation, all the staff were friendly and helpful. Property was very well laid out, adults section was very quiet. Loved the social programs, esp the spin classes with Mario and the spa massages were very professional and relaxing. Will definitely return.
I have just returned from a stay at The Sandos, Playacar. I wanted to say a massive thank you to all the staff down at the beach buffet. Considering the hotel was closing down due to the Corova Virus your staff remained very cheerful and upbeat. A big thank you to Mariza Dzib, Gloria, Avia, David, Manuel and Jhanely. Wonderful always smiling and welcoming.
We are Royal Elite members. 14 days of pampering. Would like to give a special shout out to Eric, Minerva, Hosa and especially Ariel for the 5 star plus service. A special thank you to the amazing Ariel who came back and informed me I had given him $100 tip by accident. Thank you for your Honesty! See you in a couple of years!!!
We booked Sandos for a two week holiday form the 10th of March to the 24th but unfortunately had to cut our stay short by two days due to flight changes. We stayed in room 1330 which had side sea view and pool view. the room was spotless and very comfortable. The food in the restaurants was very well presented and very tasty this applies to all the restaurants we tried. The staff were very friendly and very helpful a big thank you Domingo in the main buffet restaurant who looked after us very well. As we had to cut our holiday short we needed the help of concierge for new tickets and other documents to be printed. We would like to give a big THANK YOU to Taylor for all her help. All we can say is we had a fantastic stay at Sandos and would highly recommend it.
I loved the service and the food. The waitress Elena is awesome! The Mexican wine is one of my favourite. I ordered Monte Xanic Calixa and it is excellent. Very rich and flavourful. Thank you very much, Sandos!