What We Love

  • The resort is all about a fun social vibe. Beach parties, Kids Club, Teen Club, night shows, adults only section with swim-up bar - it's time to play!
  • The All-Playa Experience has themed beach parties every day of the week, with music, food and games!
  • 24-hour room service and all-inclusive luxury means that you will have all of the amenities you could ever ask for at your fingertips. 

Things to Know

  • Maximize your vacation times by checking pick-up times on scheduled transfers.
  • Family-friendly and adults-only sections of the resort are available to guests. 
  • The resort is located in close proximity to Riviera Maya's famous 5th Street, home to shopping, dining and more. 

Resort Details

Dining
There's no shortage of outstanding dining opportunities at this popular resort!
OnSite Dining
  • Various Lounges/Bars
    -Pool Bar Select Club Adults Only
    -“Riviera Blue” Pool Snack Bar - (temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)
    -Lobby Bar Riviera
    -Swim-up Bar
    -Bar La Plaza
    -Ocean front snack bar for the entire family (conveniently located right next to the main pool)
  • Various Restaurants
    -Festival Grand Buffet (Main Restaurant)
    -Riviera Grand Buffet (Breakfast buffet)
    -Il Piemonte(A la carte - Italian restaurant)
    -Asiana Restaurant(A la carte - Oriental Restaurant) - (temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)
    -El Gaucho Restaurant(A la carte - Argentinian Steak House) -(temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)
    -Fogo de Janeiro Restaurant (Brazilian Rodizio Restaurant) - (temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)
    -Le Gourmet (A la carte - French Restaurant)
    -Blue Moon (Snacks)
    -Crêperie
    -Cupcake Cafe
    -Chayita (Mexican Grill, specializing in burritos, tacos and salads.)
    -Gourmex (a la carte Mexican Cuisine)

    Some restaurants may only operate on select schedules. Some restaurants expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
Take advantage of a wide variety of luxury amenities during your stay!
On-Site Amenities
  • 24-hour room service
  • Babysitting†
  • Beauty shop/salon†
  • Car rental desk†
  • Child programs†
  • Children's play area†
  • Disco
  • Exercise gym
  • Jacuzzi†
  • Medical Facilities Service†
  • 24-hour room service
  • Babysitting†
  • Beauty shop/salon†
  • Car rental desk†
  • Child programs†
  • Children's play area†
  • Disco
  • Exercise gym
  • Jacuzzi†
  • Medical Facilities Service†
  • Pool
  • Sauna†
  • Shops and commercial services†
  • Spa†
  • Tennis court
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Enjoy sailing adventures, thrilling outdoor biking or indulgent relaxation at the sauna!
On-Site Recreation
  • Bike rental †
  • Children's pool
    There are 5 children's pools on-site.
  • Children's program, onsite
    Supervised Kids Club, 2 children’s pools, Puppet Theater, playground area, play station, tree club house, crafts, t-v, children’s movie and sporting activities, ages 4-12.

    Mini Eco Park
  • Direct access to a beach
  • Fitness center on-site
    Spacious Gymnasium with Life Fitness equipment (Exclusively for guests over 18 years) 
  • General †
    Games room: billiards, ping pong, backgammon, chess, dominoes and cards 

    Daily activities program: Aerobics classes, stretching and beach activities. Bicycle tours during the day. Zumba

    Full Schedule for activities with our Entertainment and Sports Equipment. 

    Excursions: Archaeological Sites Tulum, Coba, Chichen Itza, Ecological Park Xcaret, Xel-Ha, and others.

    Main Plaza for entertainment with: Stage with 
    performances, live music
  • Hot tub †
    There is 1 outdoor hot tub.
  • Pool †
    10 Pools in the complex, including 1 exclusively for Select Club Adults Only Section & 5 for children.

    A 170 m / 558 ft infinity pool overlooking the Caribbean Sea, offering:
    - A children’s pool with 5 slides** (** height restriction of 1.10m / 3 feet 7 inches applies) and a rain tree
    - Deep pool area with pool bar
  • Sauna †
    Sauna, Jacuzzi, thermal areas, Turkish bath. (exclusively for guests over 18 years).

    Temazcal Experience (Sweat Lodge) an ancient ritual to heal body and soul.
  • Spa †
    Swimming pool and solarium only for adults.
    Complete Spa with 22 cabins for massages, facial and body treatments. (exclusively for guests over 18 years).

    Spa Kids with selected treatments (all children must be accompanied by a responsible adult) 
  • Teen programs
    Teen’s Lite Club (13-17 years) with arcade games, mocktail bar, dance floor 
  • Tennis court
    2 Tennis courts with evening floodlights & equipment (proper sports attire required, previous reservation) 
  • Water activities †
    Pool games and water aerobics. Water basketball.

    Water Sports Center with: Diving (Free pool demo, once per stay) Snorkeling equipment (1 hour per day), sailing and kayaks (equipment included)  (lessons not included, insurance fee applies). 

Off-Site Recreation
  • Golf †
    Golf course located within a mile of the property.

    Miniature Golf with equipment included 
On-Site Attraction
  • On-site Entertainment
    Nightly entertainment: cabaret shows, music halls, pantomime shows, and theme weeks

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 25655 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best of 5the ave

    Best drinks are from the Avenue bar! Jose y Miriam are the best! The drinks are delicious and they are the best in customer service. Thank you Jose and Miriam!

    Nov 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    5th ave bar service

    José and Miriam have made our stay at Sandos memorable. Their service and friendship at 5th avenue bar throughout our stay has been wonderful and enhanced our experience. We look forward to seeing them during future viixts to Sandos plays car!

    Nov 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Stay

    We've been members since 2008 and just returned from our annual stay. This year was much better than previous years. The beach is still the absolute best around. The weather was wonderful and no sargassum, which enabled us to enjoy the ocean. We booked a hacienda junior room this year, which was perfect for the two of us. (We still prefer being oceanfront in building 1 or 2. But the elevators in those buildings have been taken out and hot water still seems to be an issue.) Our hacienda was clean, quiet, and comfortable. The food has improved significantly since last year, especially in the buffet. There is a new chef, and you can tell. We ate in the three restaurants that were open most nights. Food arrived hot, which didn't happen last year. The last night of our stay we reserved the wine room in Gourmex with Maria. Teo (wine sommelier) helped us select two bottles of wine that everyone in our group enjoyed. Pedro (maitre d) and Johnny (waiter) took excellent care of us. It was a fantastic way to end our trip. Everyone agreed we will reserve the wine room again when we return next year. The pools were the perfect temperature. It was nice not having to get up extra early to get a bed at the pool or beach. Foam party at the adult pool on Saturday was a lot of fun. What always makes our stay so enjoyable is the staff. Cecy at the RE adult pool is wonderful. Just wish she or Yessi could be there each day. These two ladies are so attentive and take excellent care of the members. It's unfortunate they have to also cover the beach which is expansive. We also miss Alfredo at the RE family pool. The RE family pool needs Alfredo back behind the bar. Miriam and Jose in the Avenue Bar also know how to take care of the members. Aerolino is the person to see about massages. He has strong fingers to get out the toughest knots. These employees are always at the top of our list. They know exactly what we want even before we do. Hope they will stay or return to the RE locations next October. At the top of the list is Maria with RE customer relations. She contacted me two weeks before we arrived to see if there was anything we needed. Upon arrival Maria found all of us to check in and see how our stay was going. She assisted all eight of us with redeeming our Sandos4U points, checking dining reservations, room issues if any, and booking reservations for next year. How she knows everyone's names on the first day is incredible. She is a definite asset to Royal Elite and needs to stay forever. It was a great stay, and we are glad to see things have improved from a few years ago, especially in the food department. There are a lot of rumors circulating about the status of buildings one and two. I would hope management would enlighten the members as to the ongoing plans for these buildings and elsewhere in the resort. Until October 2026...

    Nov 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Missing the best waitress there ever was, YESSI come back!

    Missing the best waitress. Yessi always went above and beyond never leaving our cups empty EVER! She should have never been moved and needs to come back to the adults select pool/RE bar/pool. She is missed by many who come here on a yearly basis!

    Nov 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Staff was ALL so amazing!

    Ten days that were pure magic. Everyone was so kind & helpful & always made us feel special. Avenue bar Mariam & Jose’ are the best! Enrique with Royal elite was so helpful & so friendly! Can’t wait to return! Beautiful place!

    Oct 30, 2025
Hotel Advisories
  • AdvisorySpring breakers are not allowed. Minimum check-in age is 18.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental / Sanitation fee: 33.94 MXN (Approx. 1.78 USD) (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy:
    Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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