What We Love

  • Immerse yourself in one of three cascading infinity pools. In combination with the 10-person Jacuzzi, it's easy to see why guests stay all day.
  • Unwind with indulgent spa treatments that will nourish Mindy, body and soul. 
  • Dine at one of five delicious restaurants, each of which spotlights different global cuisine. 

Things to Know

  • Adults-oriented styling caters to couples and solo travelers. 
  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Enjoy 24-hour room services as part of the All-Inclusive luxury package. 
Going on vacation is all about kicking back without a care in the world. At this resort, guests leave their worries at the door as they enter the welcoming, well-lit lobby for a smooth, effortless check-in. Located in Cancun's Hotel Zone, the resort's ideal setting between the warm Caribbean Sea and beautiful Nichupte Lagoon creates a private island feel that the resort thrives on. Upscale but unassuming, the ambiance draws travelers to the resort's premier beachfront location that's close to Hotel Zone nightlife and shopping at the lagoon-front Plaza La Isla.

Canopied sun beds on the resort's stretch of white sand are hotspots for those soaking up the sun, while the three interconnecting pools are the perfect place for a refreshing dip. Cascading through three levels, the freshwater infinity pools offer stunning views and individual water temperatures. 

The resort's Total Gourmet Experience offers you an upscale take on an all-inclusive plan, with gourmet cuisine and luxury surprises throughout your stay. Wake up early for an unforgettable sunrise over the pool before heading to Zango for a breakfast buffet spread that's sure to impress. St. Trop is the best spot for lunch with unbeatable views of the Caribbean Sea, and the resort also features several options for an upscale dinner with mouthwatering cuisine that goes above and beyond the typical all-inclusive. Then, head to Bar One for signature cocktails and live music to wind down a relaxing evening.

Go from lazy days to fun-crazed at the water sports center, where deep sea fishing, windsurfing, scuba diving and snorkeling are available right off the beach. Next, you can recharge with colorful cocktails and Caribbean Sea views at the Beach Club. 

Need to keep up with your cardio routine? Enjoy the ocean view at the fully-equipped fitness center and rooftop tennis court. For world-class pampering, indulge in a day at Spa del Mar, where you'll find an extensive menu of massages and rejuvenating body treatments; the unbelievable Nausicaa experience combines chromo therapy, nebulization, steam and aromatherapy so you can completely de-stress and improve your overall well-being.

This hotel is All-Inclusive. Features include:
  • Breakfast, lunch and dinner, including hotel's restaurants, 24-hour room service and minibar
  • All beverages, including national brands, limited premium drinks and soft drinks
  • All taxes and gratuities

Property Information

Last Renovation: 2012
Total rooms: 214


Resort Details


Mouth-watering teppanyaki, fine dining and international cuisine are guaranteed to impress!
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All-inclusive meal services, room service and spa treatments are just a few of the great amenities.
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Enjoy unforgettable snorkeling adventures and relaxing poolside fun!
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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds. 
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 9406 reviews
  • 5.0 star tripadvisor rating
    GREAT Stay Great Staff

    The location on the ocean is amazing. But the very best part of Sandos is the employees! They are kind and so very helpful. The front desk staff, Alice,Lesli and Reyes were extra special and did everything they could to make my stay great and memorable.

    May 18, 2024
  • 4.0 star tripadvisor rating
    2nd time here, Solo work/vaca cross quick getaway.

    I really enjoy this hotel. It’s my second time here and sometimes when when you still have to work, but do you need a little sunlight and a little fun break for a couple days? Also, this hotel is the perfect match. It’s a smaller hotel with great energy and great people working here. so whether you’re looking to do some work or some quiet relaxing it’s here or if you want to have a little bit more fun with some music there’s also a decent vibe here . The Hotel is definitely not the newest or most fancy, But it has everything you need is a great balance, good food, great pools, great beaches, relaxing, and mixed in with a little bit of music & fun. Big thanks to Leslie at the front desk when I checked in late night due to a delayed flight (11pm), she was courteous and polite and extremely helpful with helping me get my room and set me up with some late night, food, etc. Very thankful . The pool entertainment team with Emanuel and Carlos and the rest of the team here is awesome!! Even though I am solo travelling, doing a little online work, I always feel welcome when I do join in with the water sports or some of the games/parties, etc. everyone is so welcoming always! Big thanks to everyone from the bartenders, waiters, cleaning staff to the gentleman working the towels are all Great! Thanks you…. Might be returning for third time this year if all goes well with business. Best wishes to everyone. 🙏 Great energy and overall extremely clean and well run smaller style boutique hotel. Thanks All SANDOS Cancun Team 🤝 Mark

    May 17, 2024
  • 5.0 star tripadvisor rating
    Sandos for 2

    An unexpected gem. We just returned from a week at Sandos and cannot say enough about the hotel and their wonderful staff. Clarissa maintained our room for the week. She was in and out in a flash and it was spotless. The waitstaff was attentive and always on point. The food and drinks were good. The infinity pools were always clean, cool and refreshing under the beautiful sunny sky. The grounds were well-maintained and there was plenty of seating. Gabriel was always around by the pools if you needed a cold drink or two. The beach was beautiful with plenty of chairs and cabana beds and drink service always there when you wanted anything. St. Trop is right by the pool/beach with plenty of variety to keep you satisfied when you were hungry and needed a break from he sun. This place won't break the bank and you'll have a wonderful time.

    May 16, 2024
  • 5.0 star tripadvisor rating
    The best hotel

    The place is awesome!!! alex charly, Iztal best entertainment ever!! Food is okay. Drink the best!!! Shots dont forget lotss of tequlia!!! The room very cold and comfy!!! Lots of boom boom there!!! Beach beautiful and clean clear woth lots of service!!

    May 15, 2024
  • 5.0 star tripadvisor rating
    The bets

    Resort was good! Food was great! Room and pools were clean. Entertaining from Sandos is amazing! Alex, charly, Itzel we’ll be back soon! Best pics here! Great margs too! 🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻

    May 15, 2024