What We Love

  • Immerse yourself in one of three cascading infinity pools. In combination with the 10-person Jacuzzi, it's easy to see why guests stay all day.
  • Unwind with indulgent spa treatments that will nourish Mindy, body and soul. 
  • Dine at one of five delicious restaurants, each of which spotlights different global cuisine. 

Things to Know

  • Adults-oriented styling caters to couples and solo travelers. 
  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Enjoy 24-hour room services as part of the All-Inclusive luxury package. 
Going on vacation is all about kicking back without a care in the world. At this resort, guests leave their worries at the door as they enter the welcoming, well-lit lobby for a smooth, effortless check-in. Located in Cancun's Hotel Zone, the resort's ideal setting between the warm Caribbean Sea and beautiful Nichupte Lagoon creates a private island feel that the resort thrives on. Upscale but unassuming, the ambiance draws travelers to the resort's premier beachfront location that's close to Hotel Zone nightlife and shopping at the lagoon-front Plaza La Isla.

Canopied sun beds on the resort's stretch of white sand are hotspots for those soaking up the sun, while the three interconnecting pools are the perfect place for a refreshing dip. Cascading through three levels, the freshwater infinity pools offer stunning views and individual water temperatures. 

The resort's Total Gourmet Experience offers you an upscale take on an all-inclusive plan, with gourmet cuisine and luxury surprises throughout your stay. Wake up early for an unforgettable sunrise over the pool before heading to Zango for a breakfast buffet spread that's sure to impress. St. Trop is the best spot for lunch with unbeatable views of the Caribbean Sea, and the resort also features several options for an upscale dinner with mouthwatering cuisine that goes above and beyond the typical all-inclusive. Then, head to Bar One for signature cocktails and live music to wind down a relaxing evening.

Go from lazy days to fun-crazed at the water sports center, where deep sea fishing, windsurfing, scuba diving and snorkeling are available right off the beach. Next, you can recharge with colorful cocktails and Caribbean Sea views at the Beach Club. 

Need to keep up with your cardio routine? Enjoy the ocean view at the fully-equipped fitness center and rooftop tennis court. For world-class pampering, indulge in a day at Spa del Mar, where you'll find an extensive menu of massages and rejuvenating body treatments; the unbelievable Nausicaa experience combines chromo therapy, nebulization, steam and aromatherapy so you can completely de-stress and improve your overall well-being.

This hotel is All-Inclusive. Features include:
  • Breakfast, lunch and dinner, including hotel's restaurants, 24-hour room service and minibar
  • All beverages, including national brands, limited premium drinks and soft drinks
  • All taxes and gratuities

Property Information

Last Renovation: 2012
Total rooms: 214


Resort Details


Mouth-watering teppanyaki, fine dining and international cuisine are guaranteed to impress!
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All-inclusive meal services, room service and spa treatments are just a few of the great amenities.
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Enjoy unforgettable snorkeling adventures and relaxing poolside fun!
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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds. 
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 9480 reviews
  • 5.0 star tripadvisor rating
    Worth every penny

    Excellent service with Pedro at Seasons restaurant in Sandos. Food was good and attention to details by all the servers. I had the shrimp bisque soup and the new-York steak. Everything was could has it should be. I recommand that place if you get a chance.

    Jun 16, 2024
  • 5.0 star tripadvisor rating
    Great stay

    We had a lot of fun, the activities every day were very entertaining, the restaurants served very good food, most of all, the service was awesome. I really enjoyed the restaurant Seasons, our server was Lorenzo, he was super nice, accommodating and polite.

    Jun 15, 2024
  • 1.0 star tripadvisor rating
    Would not recommend to anyone as there is much better out there!

    Room service will be late 30-60min every time. Deiago at the pool will only help You if you speak Spanish. We ordered many things and once did we recieve our order. The app is terrible and doesn’t work half the time. The girls that check you in at the dinning hall are very rude. The heavier set guy that works the desk in the afternoon is also very rude if you are white American. There is some incredible staff here that do not deserve this review that should go somewhere to be appreciated as they should. The managers treat the working staff like slaves. I saw a manager drinking on the job. They were also renovating/painting our entire floor and had us spelling these awful fumes all week. This places is far from luxury! Shout out to Jose at the pool for excellent service! The one star is not because him as he is outstanding!!!

    Jun 13, 2024
  • 5.0 star tripadvisor rating
    Breakfast at Sandos Cancún

    Beachfront Breakfast was always wonderful at Sandos Cancún. Guarneros was our waiter each morning and made sure we had mimosas and coffee ready to go. He catered to our every need. Thank you Guarneros for making our trip so memorable! We will be back to see you again! 💙

    Jun 11, 2024
  • 3.0 star tripadvisor rating
    No more than 3 star hotel. They let this place fall apart.

    Not what I expected for the stars given to this place. Food in buffet is horrible. Many amenities are broken, drinks are ok but for coffee you should only use the machine in your room. Room is clean beds comfortable but pillows not so much. Entrainment is also for a 3 star hotel . I ordered chicken soup from room service and it was horrible they cut chicken breast used in my sandwich and two vegetables and add plain hot water. Photo is included. Pools are great and the beach area is beautiful. I don’t recommend the steak house food was not good. But the Japanese place was ok. Italian restaurant didn’t try. The bathroom by the bar Two is completely broken doors not closing and wall is falling. The terrace doors couldn’t open easily or close.

    Jun 10, 2024