What We Love
- Immerse yourself in one of three cascading infinity pools. In combination with the 10-person Jacuzzi, it's easy to see why guests stay all day.
- Unwind with indulgent spa treatments that will nourish Mindy, body and soul.
- Dine at one of five delicious restaurants, each of which spotlights different global cuisine.
Things to Know
- Adults-oriented styling caters to couples and solo travelers.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
- Enjoy 24-hour room services as part of the All-Inclusive luxury package.
Resort Details
- FrattinnisFrench Cuisine. A la Carte
- GaijinTeppanyaki (reservations required).
- SeasonsModern cuisine serving A la carte dinner.
- St. TropGourmet snack lunch. A la carte dinner (only in season).
- Various Lounges/Bars
- Bar One - Lobby bar
- Bar Two - outdoor bar - ZangoInternational cuisine (breakfast is buffet-style), A la carte lunch and dinner.
- Accessible rooms
- Beauty shop/salon†
- Currency exchange†
- Exercise gym
- Health club
- Jacuzzi†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Meeting rooms†
- Pool
- Accessible rooms
- Beauty shop/salon†
- Currency exchange†
- Exercise gym
- Health club
- Jacuzzi†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Meeting rooms†
- Pool
- Restaurant
- Room service
- Sauna†
- Spa†
- Tennis court†
- Water sports†
† Fees may apply
- GymLife Fitness Equipment (18+)
- Jacuzzi †
- PoolThree infinity pools with heating options including Hydrotherapy.
- Sauna †
- Spa †
- Steam bath †
- Water activities †Snorkeling
Diving (free demo)
Windsurfing
Sailing
Kayaking
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9904 reviews
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Jan 03, 2026Small resort with heart and hustle guaranteed to please.
Such a great resort! The beach is absolutely stunning, White sand, wave surfing, warm crystal clear water. The hotel staff were very accommodating to all our needs. Check in amd iut was seamless, We were able to upgrade our room and get a late check out. Carlos guest services manager was outstanding at making us feel welcome and cared for. The hotel is a small hotel with 5 restaurants to choose from. All of them have great options and the service staff were always willing to please. Fausto was an amazing server for breakfast and out on poolside/beach area. He worked very hard to ensure all guests were taken care of. Francy at Bar One was the best bartender making a delicious golden margarita. The entertainment both poolside, night club, and bar one were very entertaining and the performers never stopped. New Years eve was over the top with fun. The resort pulled out all the stops. 5 course meal, music and dancers, throughout, saxophone and violinist, fire dancers, electric guitar rock and roll, fireworks on the beach. It was the best new years celebration our entire party has ever experienced. Hats off the Paula amd Alex the Entertainment coordinator/managers.
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Jan 03, 2026
Bar 6 Sandos Cancun
Carlos on Bar 6 provided excellent service, we so enjoyed the bar. Especially seeing The Hoosier run over Alabama in the Rose Bowl!!!
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Jan 02, 2026
Last minute trip- great choice!
We had a great time for NYE and stayed 4 nights. Booked last minute and so glad we did! Good food, great service, comfortable beds..beach is gorgeous, wide and water was amazingly clear. We will return. Alan at the Italian restaurant was “ok” (inside joke) :) we will be back!
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Jan 02, 2026
Fun in the sun!🍾🥂🏝️
Danielle and Carlo are amazing!! Pool vibe is unbelievably fun!! Poolside drinks and pizza are unreal! Beach is superb. You will will be well taken of with Sandos Cancun. Just book the trip!
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Jan 01, 2026NEVER EVER GO TO THIS HOTEL
I do not recommend this hotel. It's a disaster. The rooms are old and dirty, with mold on the walls. The hotel needs renovation. On the second day, we were robbed of our money and clothes. After reporting this to the reception, no one did anything about it and they treated us like intruders. After this incident, our room wasn't cleaned and we had to beg for clean towels and toilet paper. It's the worst hotel I've ever stayed in. Avoid it.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Advisoryeffective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed