Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15153 reviews

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  The Diamond Club

  I travel with a group of six to celebrate a birthday. This was our first time in Punta Cana. We stayed at a resort called the Royalton Punta Cana. The Butler that was assigned to us, Omar del Rosario, was amazing. He took the time to go over and beyond when we needed assistance on anything. He was truly amazing! Omar we greatly appreciated your service. no one in our group is ready to leave. We’re already talking about planning to go back. Shoutout to Omar, of course, as well as Hindali, Saury and Felix excellent service.

  Sep 15, 2025
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  We had an unforgettable time.

  Omar del Rosario was the best butler ever. He made sure we were taken care of the whole time. He stayed in constant contact with making sure we had all we needed and made all reservations for us. The only thing that could have been better was the food, but overall had a great time.

  Sep 15, 2025
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  Perfect All-Inclusive Resort for Families—Kids Loved the Water Park!

  We had an amazing family vacation at this all-inclusive resort! From the moment we arrived, the staff made us feel welcome and taken care of. Check-in was smooth, and we were quickly settled into a spacious, comfortable room that fit our whole family perfectly. The food was outstanding with plenty of variety—buffets, à la carte restaurants, and snacks available throughout the day. Even our picky eaters found something they loved at every meal. Drinks and desserts were always available, and the service staff went above and beyond to make sure we had everything we needed. The highlight of the resort for our family was definitely the water park! It was clean, safe, and so much fun for kids of all ages. The variety of slides, splash zones, and pools kept our children entertained for hours every day. Our kids are still talking about the water park weeks later—it made the whole trip extra special. If you’re traveling with children, this part of the resort is an absolute must! Another detail that made our stay truly exceptional was our butlers, Meralis and Santos. From the very first day, they went above and beyond to make sure everything was perfect for our family. They anticipated our needs before we even asked, always checked in with a smile, and made us feel like we were their top priority. Whether it was arranging dinner reservations, surprising the kids with little treats, or ensuring our room was always stocked and comfortable, their teamwork, warmth, and professionalism elevated our entire vacation. Their genuine care made us feel not just like guests, but like family. Thanks to Meralis and Santos, our trip was not only stress-free but also filled with thoughtful touches and unforgettable moments that we will cherish forever.

  Sep 14, 2025
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  Avoid if possible.

  So first of all, there are two properties: the Royalton Punta Cana ("Royalton") and the Royalton SPLASH Punta Cana ("Splash"). They are right next to each other with the major difference being the Splash property has a small waterpark on the premises and the Royalton has the beach access. GUESTS FROM EITHER PROPERTY CAN USE ANY OF THE SERVICES/FEATURES/AMENITIES FROM THE OTHER PROPERTY. So you can stay at the Royalton and use the water park at the Splash, etc. To make things even more confusing, there are different tiers you can book: Diamond Club ("DC") and Hideaway. Each offering specific, exclusive benefits. I booked a basic, diamond club room at the Splash because at the time of booking I wasn't sure about the locations of the properties, use of amenities, etc. I am not sure which property was built first, but the infrastructure at the Splash seems older, more dated, and run down. Water would pool in the bathroom due to poor design and workmanship. Lots of patched holes in the stonework. Along with the poor ventilation, there was always a low level, musty, sewer smell. The walls and doors seem paper thin as we heard every toilet flush of neighboring rooms and anyone talking in the hallway. Because we were diamond club, we had a butler to help us, his name was Reinaldo. He was absolutely instrumental in securing dinner reservations!!!! The only other DC perk worth mentioning is the diamond club lounge used for check-in/-out. When I checked in, there was no signage or anyone to direct me, so it was a bit of a s#!% show, until we were directed to the club lounge. The buffet at the Splash was HORRIBLE, I cannot emphasize that enough, the buffet at the Royalton is relatively much better in terms of quality and selection. Same with the coffee shop at both properties, the Royalton was much better. In fact, comparing the two, the Royalton was the better property overall. The Royalton even had more restaurants than the Splash, including a sports restaurant, a steakhouse, and two asian restaurants. Making reservations at the restaurants was next to impossible without the help of our butler. The app the resort wants you to use was completely and utterly useless! According to the app, all the restaurants are only open 1-2 days/week! On our first day there, I tried using the app to book ANY restaurant for our 4 days there, I was only able to find one available reservation for our entire stay. We tried both the buffets, the steakhouse, the seafood restaurant on the Splash property, the Italian restaurant on the Royalton property, and the burger cart near the beach. The seafood restaurant was our favorite in terms of taste and service with the burger cart coming in second. Speaking of service, the staff is VERY gratuity oriented, i.e. a majority of the servers, and the country in general, are expecting tips so bring cash or stop by a an ATM. I tried getting change from the staff in the Diamond Lounge, like a guest did the day before. To my great surprise, they weren't able to open the safe...WTF? While we are on the subject of service, with the exception of a few, overall it was pretty bad. For example, my phone got wet and broke early on during our stay. When I asked the concierge of our building to contact our butler, some didn't know his number, others acted annoyed because we interrupted them. Even our butler Reinaldo, although he knew my phone did not work, he never reached out to me via note on the door, voicemail, etc to see if I needed anything or to help make reservations. After a certain time in the evening, no one staffs the front desk. For an "upscale" resort the poor service was very surprising. The gym, casino, spa, and theater were also located at the Royalton. There is a shuttle that travels back and forth between the two properties. You think that the hotel would have REGULAR, SCHEDULED shuttle service, but nope. Sometimes the wait is long, sometimes short. If the shuttle is full by the time it reaches your stop, the your are either waiting some more or walking. The arcade was nonexistent as was the teen club. The kids club was open but there weren't a lot of kids there , none of the kids club activities involved a trip to the waterpark or escape room or the beach. Due to all this I would have felt very guilty just leaving my child there. The pools at the Royalton always seemed very warm, it made me feel as if I were swimming in a petri dish. Beach and pool chairs are somewhat limited, but we were always able to find some unoccupied ones. What was limited were chairs in the shade. The beach was a bit odd as it is eroding. So there were these ginormous sandbag structures to prevent that, thus preventing any beach volleyball or sandy beach what so ever. There are sections of the beach "reserved" for DC guests, Splash guests, and Hideaway guests. But no on really checked our bracelets, so you are free to wander. The water activities building was located on one end of the beach, instead of centrally. There were hobie cats and kayaking, as well as motorized boat rides, parasailing for a fee, I think. Again, poor signage, so costs and types of activities were difficult to determine. There was a floor mounted fountain at the Royalton, the type you find a water parks, that we found very fun to play around, but an employee told us to stop. The highlight of the stay was the spa. They offered parent-child massage sessions which I thought was a very nice touch. But this was too little, too late. Although the spa met expectations, just about every other aspect of the resort: facilities, food, service, rooms, were all very disappointing. If I had to do it over, I would have either avoided this place altogether or stayed for a much shorter time. On a side note, I wanted to talk about the $600 resort credit comes with certain offers. The way it is described, I (along with others apparently) thought it was $600 we could use for different activities, spa treatments, etc. It is $600 worth of COUPONS for various things, including a room upgrade. You get this book AFTER checking in and talking to your personal butler, so if you are going to use it for the room upgrade, you shouldn't unpack. The coupons were pretty useless, for example, the spa manager gave us a larger discount than the spa coupon offered! What a joke! To add insult to injury, when asking for these coupons, they try to sign you up for a time share talk!!

  Sep 14, 2025
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  Great vacation resort!

  Nice and clean premises, most service was amazing! Sidney was an amazing butler and Rosa was such a great housekeeper! They went above and beyond! Some issues with sewer plumbing but they were resolved quickly.

  Sep 13, 2025