What We Love
- Indulge in an amazing collection of amenities and luxuries thanks to 24/7 room service.
- Keep your exercise routine on track with the onsite fitness center.
- Create the perfect vacation adventure with a wide variety of onsite activities.
Things to Know
- The resort is only 28 minutes from Punta Cana International Airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is perfectly suited to adults and families.
Kick back on the sand and let the soothing sounds of the waves accompany a good book. Or if you want, let it lull you into a mid-morning nap! Then let the kids splash around in the massive waterpark. There's room for you too in the relaxation pool. Don't forget to ask the friendly waiter for your favorite cocktail while you laze through the water.
When hunger strikes, you've got plenty of restaurants to choose from, and you can even catch your favorite game on the big screen at the sports bar. Make sure to treat yourself to a spa treatment too. We all deserve a little pampering in paradise! And while the free Wi-Fi and fitness center are great amenities, the best is left in your room. At the end of a fun and eventful day, you can relax on your comfy Dreambed and let your mind wander to the next day's adventures. If it's just you and a special someone, consider the Diamond Club, where privileges and perks give you an elevated experience of paradise.
This hotel is All-Inclusive. Features include:
- Unlimited dining (no reservations required) and 24-hour snacks
- Complimentary Wi-Fi
- Concierge service around the clock
- Day and night activities
- Dreambeds exclusively designed for Royalton Resorts
- Sports event guarantee
- Fitness center
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating13237 reviews
Good but tui false advertising
Ignore all the bad reviews. All Food was amazing in a la carte restaurants and breakfast. The only time we had a bad meal was an evening in the buffet as it was bland and cold. Just make sure you go early to any of the a la carte restaurants or else you will be waiting. We waited 2 hours for hunters one night and then gave up as we got told there was still 5 tables before us. The grounds, beach and pools of the hotel are really clean and always people tidying up. You do have to get down early to get a sunbed by the pool or beach as everyone comes down really early to put there towels on the bed! Our tui rep said hotel staff take towels off the beds of people don’t use them for 1 hour but this is not true as we were at on our beds all day one day and the beds next to us had towels on them all day and no one turned up for the beds! The rooms are clean and the cleaners come in 2/3 a day to tidy and restock your room. All staff are friendly and always happy and talking to you. Only down point we found about the staff is if you stood at the bar and one couple had money in there hand and one doesn’t the couple with money will get served first. (Money talks here) Also when we booked with tui it said we had access to the hideaway. This is false! We spoke to our rep about it and he said it was advertised wrong and we also emailed tui about it but they have not got back to us! Apart from them two problems we had an amazing time and loved it!
Wonderful holiday BUT room for improvement.......
We stayed as a couple from February 26th to 11th March. Having been to Punta Cana before we knew what to expect regarding the beach etc. Check In was quick and easy. We had booked Diamond Club with a swim up room and glad we paid the extra. We were in Room 1407 in Building Six. Our butler Arcenio was truly fabulous, nothing was too much trouble for him and he often went above and beyond for us. But the one true gem in this place is Juan #1 who runs the Diamond Club beach bar area. Always a smile, a hug or a wave and NOTHING is too much for him - they do not pay you enough my friend!!. A great team on the beach - especially Rudi who we chatted to every day and who worked like a trojan all day long. Thank you Juan and the rest of the beach team for all you did - especially the birthday cake :) My only gripe with the beach is that the management have now put the cabana beds down the front and are charging for them. Not only do I think this is an absolute joke, considering the amount of money these holidays cost but it obscures everyone else's view of the ocean! No complaints regarding the food - we could always get a reservation in the restaurants and for the most part the food was good. Exception being the Italian, where we waited over an hour for food which was then cold and undercooked. Favourite was Hunters and the room service is great too. Rooms are starting to look a bit tired and could indeed do with a makeover. However, the shower was great, aircon worked fine and the maids do an outstanding job keeping everything clean and tidy. It is true that towels are a bit hit and miss and there seems to be a shortage of loo roll! We always had to chase the maids down to give us a spare! Got ZERO insects bites which for me made this holiday a win! I always seem to get bitten to death, so was really thankful that I could enjoy this one. Will we be back? Maybe?
101 reasons not to book here…
I normally write helpful hints on positive experiences for fellow travellers. Today I’m writing in the hope that #TUI #Sunwing #Royalton read this review, I urge you to mystery shop this shambles of a resort. Firstly, I visited #Royalton in Mexico last year, it was fabulous, read my review, and based on that experience I booked Royalton Dominican. I naively expected the brand values and service would be similar, sadly that was a grave mistake, this is an entirely different brand experience. There are too many examples to bore you with so I will list just a few, but if you have read this far do yourself a favour and book their Mexico hotel and enjoy your holiday, or Royalton in Dominican Republic a mile down the beach it is called Royalton Punta Cana in Bavaro, DO NOT confuse them. Turning to my observations of this hotel; the restaurant and bar staff as a rule appear to think the guest are an annoyance to their day, and I’m not talking about Caribbean time, this is I can’t be bothered to smile or to serve you, there are a few exceptions, but not many. At the buffet breakfast even at 6:30/7:00am, when it is quiet you have to find your own kids high chair, there are no tea spoons, so try feeding a baby with a desert spoon, and its 50:50 whether you will be offered coffee, and when you do it’s not a good brew, they don’t have coffee machines, or offer cappuccino’s etc. There is a coffee bar that opens at 7am which serves better coffee. The breakfast buffet itself is not a patch on Mexico, this morning I watched staff kick several dead cockroaches under a table rather than sweep them up. It’s the Caribbean, I have no issue with roaches, I do have an issue with not sweeping them up. Also in a kitchen/restaurant I’d hope they’d have better pest control, I can’t remember ever seeing a roach in the Mexican Royalton, but I’m sure they exist. The bar staff are slow to serve and they take zero pride in the quality and presentation of their drinks, on the whole every bar is poor, several people have commented the same to me today. At 5.30pm the pool bar stopped service cocktail because they ran out of pre mixer and could not be bother to make more, it closed at 6pm. There are two ways to eat at the Steak restaurant, the most popular is to bribe, yes bribe, the restaurant staff, the other is to create so much fuss you are ushered in. My experience was to arrive at 7pm to be told the restaurant was full and that you could not make a reservation for the next day but that if I arrived at 6pm I would have no problem getting a table. The next day I dutifully arrived at 5.50pm to be third in line. The two families in front of me were turned away, next they tried to turn me away as they “had a large booking”, when I asked how this was possible when I was told I was not allowed to book, they just shrugged. Next I asked how large this booking was because there was nobody in the restaurant, there was no large table set out and I was a family of four with two small children, another shrug and “Please wait an hour maybe more”was the reply. I refused to leave and asked to see the manager, so somebody I’ve never seen before greeted me and said “I remember your booking please come in”. A family behind me also kicked up a fuss and also got in, later they told me they had been trying to eat in that restaurant for over a week and been turned away everyday, only watching me kick off did they take the same approach. The teppanyaki restaurant, which you have to book, however gave excellent service. The hotel rooms do not have baths, when I asked the reception staff I was told only the presidents suites had baths, for most people this is probably no issue but showering a baby not ideal. there are no lifts so if you have kids you have to carry your pram up flights of stairs. The room towel situation seems to be vague, we’ve had to use pool towels because ours have not been replaced and phoning for towels to be replaced does not result in new towels. This is not an isolated incident, others I have spoken to have experienced the same issues. I spoke to a nice family the grandfather of which works for #TUI, he told me that he is making a list of his observations for when he gets back as they would not be happy with his experience. I don’t mind the fact the resort is a little tired, it’s the attitude of the staff that bothers me most, this is fundamentally a management issue. By contrast staff that walk past our room or in the grounds seem polite and nice, sadly none of them appear to be customer facing. Currently the main reception area roof is being repaired/replaced, workmen are working with no safety equipment directly over where the guest are walking, if a workman drops a hammer or falls it would be the end of a guest walking underneath. The pool staff reserve beds for tips so there is no need to rush out as prime spots are reserved, meanwhile the hotel management allow in street vendors to sell tat, again I assume this must be management on the take. You can’t walk to the restaurant or to parts of the pool without being hassled. I would not expect this, sure if it’s a once a week market but every other day, come on. Surprisingly there is virtually no drinks service by the pool so you have to walk to the bar, it’s a small point but in Mexico there are plenty of effective pool servers and the quality of drinks is so much better. The management has this wonderful idea to use all the sun shade around the pool to promote the spa, their wedding service and have a bbq and pop up drinks bar. Now these drinks and food you had to pay for. Given this is an all inclusive resort, nobody over the course of three days ate or drank anything, from there, why would they, but all the shade round the pool was take! Absolute stupidity. We visited the water park a couple of times, which is fun, the life guards seem attentive, the floor however is extremely slippy and the staff in the coffee/drinks bar graduated from the same charm school as the Royalton. I asked for a coffee, and was told no, when I asked why not since there was a coffee machine and would there be any later, the waiter shrugged and offered no alternative or suggestion. Look it’s not a bad resort, it could be good but it lacks a fundamental core service culture, guest are not the priority of the staff. This place could be fixed, if you want a good Royalton experience go to Mexico, or the Bavaro just down the road it's about a ten minute walk on the beach. I’ve spoken to a few Americans who were worried about how safe it is there, I guess there is more propaganda in the US from Trump than we see, but it’s safe provided you don’t do anything silly, we were welcomed, they want you to have a great holiday experience. This place is not bad, it’s just well below the quality I’d expected, and some simple core management changes would make all the difference.
Family of 24 get away
My grandma took the whole family away. This resort was beautiful, clean, and full of activities for the entire fam (ages ranged from 2-80). I can’t say much on price as I’m not sure but great time had by all.
We enjoyed a wonderful and relaxing vacation at this resort. The beach was clean, beautiful and we were fortunate because there was always plenty of chairs for guests no matter what time of the day we ventured out. The staff were on hand to help you with what you needed. The food was amazing but keep in mind that I am not a picky eater. My favourite place to eat was Dorado, but this restaurant is for Hideaway guests only. The service at all the restaurants was excellent and we did not have to contend with any line ups. In saying that, we eat early so I think that helped. For Hideaway guests there was a common lounge in reception area that was always well stocked with delicious snacks and beverages. Although a bit outdated, our rooms were very clean and serviced twice a day. The cleaning staff were diligent and provided us with what we needed. We were fortunate to have Decelina ( I think that was her name) as our cleaning lady and she went out of her way to make sure our room was immaculate. She always left our room with a beautiful display of roses and towel origami which we really appreciated. I love to start my day with a work out and I have to admit that the gym was a bit of a disappointment. It was too small for the size of the resort and it was not clean. The pictures provided in their advertisement do not accurately depict the size or condition of the gym. On a positive note, the resort does offer plenty of fitness activities outside of the gymnasium that you can enjoy.