Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17284 reviews

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  bring your sun cream

  We had a really lovely experience during our stay. The room was comfortable and well kept, the staff in our building, Nayeli was very welcoming and helpful, everything felt very well organised.

  Nov 09, 2025
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  Nice property but sub-standard food, which is being kind. Strong do not recommend!

  My wife and I booked 7 nights at this property mid-October. The staff was very nice and a high point of our time there. The room was okay - not my of an ocean view (which we paid for) unless you were on the balcony and only from one side of it which was disappointing. The location and beach was very nice and the property overall was clean. Cleaning staff did an excellent job. Nice atmosphere but boring after a few days. No good options to explore elsewhere. No entertainment in the general property other then setting a speaker with music playing in the evenings. Quiet property with no noise issues. The really disappointing side was the food - the "specialty restaurants" were very disappointing and the food was quite honestly terrible. The exception was the Zen Japanese restaurant which was standard quality. The daily breakfast/lunch/dinner buffet was okay for a couple of days but became very boring. The "stocked" mini bar was only re-stocked once early in our visit, then ignored and not re-stocked. We actually left a day early due to rainy weather - not a hotel issue obviously, but the food was just terrible. My wife and I were fortunate to be upgraded to first class on our return flight to the US and it was the best meal of the week. Nice property, staff, but the food was very sub-standard for the money!

  Nov 09, 2025
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  Victor the Sous Chef is amazing!

  The Sous Chef named Victor is friendly. He also makes very delicious food. He made a Sashimi and Mahi-maji with different sauces that blew my mind. He’s very cordial and welcoming. I strongly recommend this resort if you want to experience Victor’s culinary prowess.

  Nov 08, 2025
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  Check the reviews before paying the price

  It’s my 4th time in Punta Cana and I have something to compare with… We stayed at Royalton Punta Cana from October 23rd to November 4th. While the resort has some good points, I want to share our honest experience so that other travelers can make an informed decision. Positives: • The rooms are modern, clean, and nicely upgraded. • Climate control in the rooms works perfectly — even when you’re not inside. • The hotel grounds are well maintained and the location close to the ocean is great. Unfortunately, the negatives outweighed the positives, especially for a resort that advertises itself as “luxury.” Hygiene and Food Safety: This was the biggest issue and the reason why I strongly advise others to think twice. • At the grill section, cooks handled raw chicken with bare hands and used the same skewers for chicken, beef, and salmon — without washing them in between. • There were no separate serving spoons at the buffet, so guests often had to use the same spoon for multiple dishes. • At the crepe station, the staff handled food directly and even flipped crepes with their bare hands. As a result, my partner became severely sick the next day and was ill for three days. Everyone we met during our stay had a similar story — most people got sick for 2–3 days, and some were unwell for the entire week. I personally got sick two days before the end of our stay and still haven’t fully recovered. Later, while we were still there, we read multiple comments online on TripAdvisor mentioning that guests experienced the same symptoms and, after returning home, tested positive for E. coli. That explains why so many people at the resort were getting sick at the same time. If you do get sick while there, make sure to drink plenty of water and try to stay hydrated, as dehydration can hit very quickly in this heat. Pressure for Positive Reviews: Another unpleasant moment — staff members were asking and even standing behind guests at dinner, insisting that they write positive reviews on the spot. Some even took photos of the review screens in guests’ hands. It felt very uncomfortable and disrespectful. Air Conditioning and Comfort: There is no air-conditioned place to relax during the night unless you are a Diamond Club member. The Sports Bar, which should be a comfortable indoor area, had its air conditioning deliberately turned off all the time. By the end of the evening, it felt worse than a sauna — people were sweating and wiping themselves with napkins. I genuinely felt sorry for older guests who had to escape to their rooms or even the bathrooms just to get some fresh air. Beach Facilities: The beach showers behind the massage section worked only during the first few days. After that, they stopped functioning completely. Guests had to go to the pool to rinse off sand, and at one point, we even saw people washing themselves in the decorative fountain in front of the sunbeds. Overall: Despite the nice rooms and location, the hygiene, sickness outbreaks, and lack of comfort make this hotel absolutely not worth the high price. It’s very disappointing for a place that markets itself as “luxury.” I’m writing this review not out of anger but to warn others — we lost several days of our holiday being sick, and it was heartbreaking to see how many other guests went through the same.

  Nov 07, 2025
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  Fun in the sun

  What a wonderful place. The Hideaway pool was awesome. Yohana provided us with great entertainment, simple and fun!! Dinner at the Dorada and Crazie was the best, thank you Angel, Daniela and especially to Francheska.

  Nov 07, 2025