Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17367 reviews

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  Wonderful vacation! Would definitely return!

  We (family group)went to Royalton Punta Cana and stayed on the Splash side with Diamond club so we had access to both hotels. It was my first time there but other family members have stayed there before. Upon our arrival our Butler Antonio was waiting for us to help with the check in process. He is the best butler I have had at any resort. Not only did he check in every morning to let us know which restaurants were open that day, which activities were happening - he also ensured we had everything we needed. My room didn’t have a hair dryer -he had one brought to our room that day. He arranged all our our dinner reservations (not easy with a group) and went above and beyond for my nieces birthday. We had a late flight home and he was able to secure us one of our rooms for a late checkout ($35 US) which helped make our last day more relaxed. We ate most of our breakfast and lunch at the Punta Cana side buffet but we also enjoyed the chicken fingers and French fries served around the diamond club pool. Jose was excellent at ensuring we always had a drink if we wanted one (and would go to other bars for ingredients if there were none there). The gentleman who stocked the fridges, always stopped me in the hall every day to ask if there was anything we specifically wanted or needed him to put in our room. Overall, the food was good, the grounds were beautiful, the service we received was great and we would go back in a heartbeat!

  Nov 29, 2025
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  Another fantastic week with the entire family!

  My family and I just returned from a great week staying at Royalton Splash Punta Cana. There were 12 of us ranging in age from 3 years old to 77 years old. We were diamond club and definitely well worth every penny because we then had full use of Royalton Punta Cana . This was my third time at the hotel and third time having our FANTASTIC BUTLER, ANTONIO CASTILLO! I requested Antonio again because he has become like family and goes above and beyond with his service!! He managed to get our group of 12 a la carte reservations every night with all of us at one table. On a previous stay he stayed with my daughter and granddaughter in the medical clinic to be sure everything was going smoothly. This trip he arranged a super birthday surprise for a granddaughter and surprised her with decorations decorations in their room. She was thrilled with everything! We all enjoyed the food at every restaurant. The buffet had something for everyone. The other highlight of our trip was the super service by JOSE at the diamond club pool. He too has become like family and gone above and beyond! It was with his help that we were able to find a missing I phone! The grounds are beautiful and well kept. Our rooms were super and always had mini fridge and snacks replenished daily. If we did have any issue such as a couple of the rooms with no hor dryer, Antonio took care of it quickly. The kids and adults liked the Waterpark with something for everyone. We were able to see lots of the wildlife on the walk between Splash and Punta Cana. So once again, thanks to Antonio and Jose, we had another fantastic week and will definitely be back!

  Nov 29, 2025
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  ANTONIO MADE THE TRIP A SUCCESS

  My wife and I decided to take a trip for some much needed relaxation. I had read all the reviews and was a bit nervous before arriving. I was first contacted by the Marriott Bonvoy Team and was informed that I had reserved the option of having a butler… THANK GOD. I strongly suggest reserving with the butler service, it’s worth the investment. Without the Butler service, we would have been lost. I strongly suggest not only booking EVERYTHING through your Butler but to also request the best one on the property. His name is Antonio. He’s organized, professional and very knowledgeable. He also is professional and doesn’t try to hustle you.. which I found to be rare in the Dominican Republic.

  Nov 27, 2025
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  Staff review.

  I want to highlight the service that I got from Alexis she's part of the entertainment team and she's very awesome and fun.

  Nov 25, 2025
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  ⭐⭐⭐⭐⭐ 5/5 — Incredible Family Stay at Royalton Punta Cana

  We just returned from an unforgettable stay at Royalton Punta Cana, and I can confidently say it exceeded every expectation. We stayed in the Chairman Suite, which was absolutely perfect for our family of four (my wife and me, plus our 14- and 17-year-old). The suite was massive — two bedrooms, three bathrooms, a spacious living room, a pool table, a full-size refrigerator, and six balconies with beautiful ocean views. We booked this suite to make sure everyone had plenty of room, and it delivered far beyond anything we imagined. One thing you must try when visiting is the Culinary Experience. It was one of the standout parts of our trip — unique, interactive, and truly impressive. If you enjoy great food, this experience is absolutely worth it. But the true highlight of our stay was our butler, Johnny. He was exceptional from start to finish and genuinely made our trip special. He made sure our snacks and drinks were always fully stocked, and even after he went home for the evening, he still arranged for more drinks to be delivered to our room. He handled all our reservations seamlessly and even made a last-minute change so we wouldn’t miss one. His level of care, attention, and kindness was above and beyond anything we’ve ever experienced — he truly elevated our vacation. We also did several excursions, and all were fantastic: Reef Explorer, Scape Park, and Aqua Adrenaline were incredibly fun and memorable for the whole family. Overall, Royalton Punta Cana gave us a perfect blend of relaxation, luxury, and adventure. We couldn’t have asked for a better trip and will absolutely return. Highly recommend — especially if you’re lucky enough to get Johnny as your butler!

  Nov 25, 2025