Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17444 reviews

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  Mid

  The food was a major issue. We didn’t arrive with high expectations, but it was genuinely inedible. The entire “Diamond Club” concept feels unnecessary and frustrating, you can pay extra essentially to have a butler make restaurant reservations for you. Without it, good luck getting into any of the restaurants, which all feel like slight variations of the buffet. The food was consistently awful in every restaurant. By the last few nights, we left the property to eat at a local restaurant near the Hard Rock and paying out of pocket just to have normal, decent meals. We are not picky eaters by any stretch. The Hideaway Beach is small. The pool itself is fine, but the music is blasted throughout the day at an uncomfortably high volume, and different pools play competing music at the same time, which becomes overwhelming. The spa was nice but overpriced for what it offered. My son and I did the hydrotherapy package, and at the end of our session there was a dead iguana floating in the hydrotherapy pool. I understand things like this can happen, but there were no nets or any type of equipment to skim the pool. My son was given a large dustpan to remove it. This was gross and completely unacceptable. Nighttime entertainment was also a letdown, largely because everything was excessively loud. The buffet, in particular, deserves special mention for how bad it was. On a neutral note, the small casino was at least a place to go in the evenings, which was a plus. The staff was generally nice, especially when tips were involved. Unless attentive service alone is your main vacation priority, I’d recommend looking elsewhere. We travel a lot, and were able to use points which was the main reason we selected the Royalton. We also noticed there were not many others at the hotel from the northeast, we seemed to be the only ones. As my children put it, this place was “very mid” at best.

  Jan 01, 2026
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  Good Resort - but hit or miss with food and service

  Overall, had a really fun time at Royalton PC for our wedding with a large group. Beach and ocean were great, pool bar was hopping daily with lots of activities for kids and adults. #1 BEST and most positive part of our experience was Antonio, our butler through the Diamond Club. He was attentive, extremely responsive, kind, fun to be around, and 100% worked his butt off daily for us, and all his guests. If all the staff at Royalton worked as hard, cared about their job and were as dedicated as Antonio, the place would be off the charts. He provided the best service we have EVER had!!! Dining Food here is extremely average and was the biggest disappointment. The main buffet, where many meals are eaten is subpar compared to all the other resorts we have been to in DR. Staff were not friendly or very helpful, food selection and presentation was minimal and sloppy, tables were not cleared quickly, and the lines for for non-precooked food were way too long, and they often ran out quickly. Other restaurants were hit or miss for all our guests, just depended on the night. Wedding Packages are extremely expensive and you will get nickel and dimed for everything. Spa was atrociously slow, inattentive to the bride and bridesmaids and did not even provide enough glasses for champagne, despite asking multiple times. Bride had to keep leaving the BOOKED bridal suite to ask for assistance and next steps w hair and makeup. They were so slow that we missed and were unable to do our pictures before the wedding, because they put us over an hour behind schedule. Not a positive experience, nor worth the money at all. Luis was our wedding coordinator and was average at best. Slow to respond, felt like we were burdening him when we wanted to do a walk through of the ceremony w the kids, forgot the boutonnières, didn’t have a knife for the cake cutting, (we had to use a standard table knife after he ran back to bar kitchen), and in general did not feel like he was there to assist in a way you would think. The flowers were stunning and we were very thankful we did most of the planning and coordinating ourselves. All in all, a good time with our family and friends, but only shining star from Royalton was Antonio!! We would definitely look for a different resort before coming back here, notably because of the standard food, average standard service, and average cleanliness across the resort. We have experienced much better. But, if no other choices or other options we would probably return with lower expectations.

  Jan 01, 2026
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  The staff is amazing!

  We had one of the best vacation in Royalton Splash. The staff is amazing! They are working so hard and doing everything they can to make us happy and having the best time. The only thing that made the hole experience less successful was that we had to pay extra if we wanted to party at New years eve, and we had already paid ALOT for All inclusive. We were not allowed to go in to the dance floor without paying 200 dollars. So our last night didn't turn out the way we hoped. But overall a great holiday.

  Dec 31, 2025
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  A great time at Royalton!

  Just returned from a week at Royalton Punta Cana during Christmas with our family including a 10 & 13 year old- we had a great time, but I think what really made the difference in our experience was deciding to upgrade to Diamond Club upon arrival! Along with a few perks that my family enjoyed- a private room with drinks, food, snacks, and hydrotherapy session, we got our butler-Johnny! Johnny made our vacation extra special! He texted us every morning to check on how we were doing overnight, asked if there was anything we needed and without being asked, booked us at a different restaurant each night! He also got our tv fixed (twice) which wasn’t working upon arrival, but Johnny got someone to change it out very quickly- very important for my husband who is a Lakers fan who absolutely could not miss the Christmas Day game! Royalton Punta Cana is a beautiful property with lots of amenities, and access to Royalton Splash resort! We also spent time at the Royalton Splash pool which was much larger than either of the main pools on the Punta Cana property as well as a few days in the water park- which was so much fun! The beach was big and beautiful- the water was clear and blue for the first few days, but got a lot of seaweed towards the end of our trip, there were people working each day to make sure the beach was cleaned up as best as they could. This was our families 5th visit to Punta Cana, but our first time as a family having a butler, Johnny really made our vacation extra special with how attentive he was and his dedication to service and detail! If you have the option to get Diamond Club, ask for Johnny to be your butler- you will have an amazing experience!

  Dec 29, 2025
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  Really poor experience...

  Terrible rooms, bad service, overcrowded resort... From the very beginning, a very basic experience, canned responses, and all about moving the masses through.

  Dec 29, 2025