Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17563 reviews

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  Poor management and food contamination

  Stayed at Royalton Punta Cana for 7 days. We were 9 persons including 3 kids. Everyone got sick except the younger one thanksfully. We all wasted days in the hotel room doing nothing but rest and was afraid to eat anything to get sick again. I have personally been sick twice. The first time in the middle of the week was mild, but I was the most careful. Eating only well cooked food and bottled water. No alcool and no fried foods. Nothing raw either that could have been contaminated by the water. Guest what, I have been sick in the flight upon my return and that time hit hard. We were assigned a buttler which was really slow to provide service. We asked to get our free bottle at the beginning of the trip, but we ended up having it the last day after hustling. Room services and services from the Diamond club was poor services, employees do not look happy until we started tipping before receiving services and noticed they were starting to smile more which we found weird. I observed a lot as I have lot of experience in management and in the food industry. I can say with my observation and the service we received that there are serious management issues. Managers does not seems to care much. My guess is that they get the big pay and put pressure on their employees. Something is wrong for sure. It was my second time in Punta Cana and also the last time The sickness was brutal. The beach and the sand is the only jewel there.

  Feb 08, 2026
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  What an experience!!

  First time to Dominican Republic and based on the performance of this hotel, would not return there nor recommend.  I have never been so disappointed and disrespected in my life.  The attitude and behaviour of staff towards people of colour was disgraceful. and frankly shocking.  Numerous complaints had to be placed with the Beverages Manager and TUI rep.  We found the customer service severely lacking, staff clearly need re-training on guest expectations of a 5 star hotel. Money was taken from our room and not resolved by the hotel, we were constantly ignored/passed over by staff waiting at bars for drinks, our dining experiences were rushed by the staff, the food was undercooked, lukewarm, tasteless and of poor quality, most of our party was unwell with stomach complaints during and after our trip resulting in GP visits.  The only positive was the staff member cooking omelettes daily, who was always polite and respectful serving us hot food.  All in all, an experience I would never like to repeat.

  Feb 08, 2026
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  Felt I’ve been scammed

  We paid for Diamond club we got nothing different then everyone else’s , not worth to pay extra money We were with a group of people (22) just me and my husband got the diamond club. The rest of them had regular so we saw the difference quite clearly The food is average also not kept safe . My husband saw cockroaches running aroundon the buffet table 🙈 The swimming pools are not heated at all so when is a cool day you cannot use any of the swimming pools. They don’t have any hot tubs area. The diamond club package includes experience at the hydrotherapy spa because you don’t have to pay they don’t treat you right. They didn’t give us a locker didn’t give us robes The hot tub was lukewarm and full of foam and not clear at all that means had some bacteria on it. We stay two minutes in and we got out. We didn’t want to get sick. Very bad experience I will never go back there

  Feb 08, 2026
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  Not 5 star no luxury rooms cochroches in rooms

  This hotel was sold as a 5 Star Luxury hotel but the reality was no where near that standard. The rooms were very basic and not 5 star quality at all, we found a cochroch in one of our rooms ,which is completely unacceptable, basic amenities were poorly thought out for example, the clothes steamer had a very short cord and no stand, making it unsafe and impractical to use, even more concerning the internal safety lock on the bedroom door was missing several members in group had items stolen highlighting a lack of security, the food was terrible Luke warm limited variety and nothing that resembled fine dining many members of our group returned with stomach bugs, staff behaviour issues experienced a lot of rude unfriendly staff some members felt they were treated differently due to there background this made the experience unwelcoming and uncomfortable. Hotel entertainment was boring and uneventful little entertainment in evening creating no atmosphere at all. Overall this was a bad experience I would never return to this hotel and I definitely do not recommend at all.

  Feb 08, 2026
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  THE COME BACK SICK STAR ROYALTON PUNTA CANA RESORT AUTOGRAPH COLLECTION RESORT

  They falsely advertised as a 5 star hotel only thing 5 star about it is if you want COLD UNDERCOOKED FOOD NO TASTE NO FLAVOUR yes they hit 5 STAR, if you want to be rushed out the restaurant then again 5 STAR if you come as a LARGE GROUP and informed them in advance and they still want to put you separately when they can cater for you to sit together because the restaurant is empty then again 5 STAR bar staff ignoring you rolling their eyes at you unless you waving tips and if you want to return home with Diarrhoea and be off work sick then again 5 STAR This hotel has not trained its staff in Customer Service, Hygiene, not to steal money from customers room have the phones in your room working, no hot water with no explanation everyday there was always another issue. Checking out day could not call anyone to collect my luggage as phone in room not working walked to concierge no one at desk knocked neighbours room door to see if i could use their phone was told someone would come WOULD STILL BE SITTING IN ROOM.... Found someone to assist getting cases down the stairs only to get to reception to be told you have checked out late..... Then had to summon up all my energy trying to explain please do not leave my cases off the TUI transfer coach, ALL THIS whilst feeling SO ILL. I have never had to complain about a hotel before I have also never experienced ANYTHING LIKE THIS. I will not be going back to this hotel or location and will be sharing this with all my followers. Save your money go somewhere else.

  Feb 08, 2026