Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17333 reviews

• 

  Royalton Punta Cana resort - 5 stars from start to finish!

  The Royalton Punta Cana resort is gorgeous, and the staff and people of DR are beautiful and kind. Our butler, Antonio Castillo took care of us very well, and looked after our request with friendliness, professionalism and haste. He was especially helpful in aiding us with reuniting our son with his luggage. He also made sure we got to experience the restaurants at the resort with timely reservations. Our room was clean and well laid out, and the view from the balcony was excellent. The patio doors kept the room quiet and the AC kept the space comfortable. We are Prime members so the price we paid for the room and the resort experience was excellent, great value for the money spent. We will be back, to be sure!

  Nov 20, 2025
• 

  Butler and experience @ Royalton Punta Cana

  We enjoyed our familt vacation at the Royalton in Punta Cana. Our Butler, Antonio, went abovr and beyond for us. He is nothing less than amazing and good with what he does.

  Nov 20, 2025
• 

  The worst hotel / El peor hotel

  What should NEVER happen in a hotel happened. We were given a room with unchanged sheets, a dirty table, and urine in the toilet. They moved us to another room where the shower didn't work and my husband was taking a shower and a piece of ceiling fell off on his head.. We went to the Royalton Punta Cana reception to request a change, and at reception, Erick and another woman told us there were two rooms available, but we would have to pay almost US$600 more, which we agreed to. However, the manager ultimately said we couldn't change because there was no availability. Clearly, she didn't want to make the change. At the buffet, you can't order drinks directly from the beverage station; you have to order them through the servers. We asked a server for a coffee, and she said she wasn't in charge of drinks. No server approached us to offer us any drinks, so the buffet has drinks, but they aren't available to guests. Liliana from customer service called to offer services, and I told her everything that had happened and that we weren't interested in taking any excursions or anything extra until they resolved the situation. She replied, "I'm just going to report that you don't want any services and that you can manage on your own." Is that really how someone who works in customer service should respond? Terrible! I would think twice before coming to this hotel. Dirty rooms, falling apart and the worst customer service. Not recommended at all. It's a shame because the place is very beautiful, but the bad service ruins it. Pasó lo que NUNCA debería pasar en un hotel. Nos entregaron una habitación con las sábanas sin cambiar, la mesa sucia y el baño con pipí en el inodoro. Nos cambiaron a otra habitación que la ducha no funcionaba, mi esposo estaba tomando una ducha y le cayó en la cabeza un pedazo de techo por la humedad tan grande que tiene. Fuimos a la recepción del Royalton Punta Cana a solicitar cambio y en recepción, Erick y otra señorita nos dijeron que había disponibilidad de habitación, teníamos que pagar casi US $600 de diferencia, lo cual aceptamos, pero finalmente la jefe dijo que no podíamos cambiar porque no había disponibilidad. Claramente no quiso hacer el cambio. En el buffet no se pueden pedir bebidas directamente de la estación de bebidas, hay que hacerlo a través de los meseros, le pedimos a una mesera un café y dijo que ella no era la encargada de las bebidas, ningún mesero se acercó a ofrecernos bebidas, así que buffet con bebidas pero no están disponibles para los huéspedes. Liliana de servicio al cliente llamó a ofrecer servicios y le conté todo lo que nos había pasado y le dije que no nos interesaba tomar ninguna excursión ni nada adicional, me contestó “solo voy a reportar que usted no quiere ningún servicio y que se puede valer por usted misma”. De verdad esa es la forma de contestar de alguien que trabaja en servicio al cliente? Terrible!!! Yo lo pensaría antes venir a este hotel. Habitaciones sucias y mal servicio al cliente. Nada recomendable. Es una tristeza porque el sitio es muy bonito pero lo matan con el mal servicio

  Nov 20, 2025
• 

  Spoiled!!

  Very nice place, room A/C could have been better, it worked but I love my room to be freezing, lol. Diamond Club is worth it and swim out rooms are the way to go! And if you get a butler and I recommend you do, Jairon is awesome. He went above and beyond!! The resort makes you get spoiled and you dont want to leave, lol

  Nov 20, 2025
• 

  Amazing!!!!

  Went for a 50th birthday and it was amazing. Our Butler Jairon was top notch. He truly made the whole trip. He went above and beyond our expectations. Everything we ate was amazing. We ate at 4 of the resturants and the buffet and cant say a bad thing about any of them. Swim out room is the way to go. The grounds were very clean and the shows were fun. I cant wait to start planning my next trip there.

  Nov 19, 2025