Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17367 reviews

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  A largely positive 4 ⭐ experience that I would recommend

  Booked through Marriott vacations website a package that also included roundtrip flights. I had booked the "diamond club" stay without realizing it, but anyway it is a more premium package, which includes access to a diamond club lounge that serves food and drinks all day. Of course it's an all inclusive resort so drinks are available all day regardless at various bars, so the food is the extra benefit -- outside of the meals time, there's a cafe that all guests can access, but it has basic donuts and a few pastries, whereas the diamond club lounge has more/better food. The diamond club package also includes a butler service, and includes access to a diamond-club-only beach area and beach bar. And there was a special BBQ dinner for diamond club guests every Wednesday. I stayed here 6 nights mid-November -- thankfully weather was all good. My butler, Antonio Costello, was very attentive and checked in multiple times a day. For this trip I only wanted to rest and recharge, so I did not go on any excursion, and did not even once try any of the other 6 of 7 restaurants besides the buffet restaurant, so I didn't use the butler service much. One time I asked for a hairdryer, which took the hotel 90 minutes to bring it, but after 30 minutes I messaged Antonio and he brought one to me about 10 minutes later. Another time, I wanted a more fancy/colorful Pina colada than the one I got from one of the open bars, I brought it up with Antonio and he talked to the diamond club lounge staff and said they would be able to make it for me. Antonio checked in several times over the next 2 days if I had gotten it. The beach is nice in some ways, could be better in others. It's nice because it's right next to a minor "headland," so it feels a bit like we have a "private" little corner because one side there are only 2-3 other resorts in sight (though walking past the headland one can see a long stretch of resort beach areas). It could be nicer if the water was slightly calmer and clearer -- though of course this is not in the control of the resort. It was still quite swimmable, though, for a decent swimmer. On that note, the main pool was quite busy, for obvious reasons, throughout most of the day. So whenever I wanted to swim in the pool, I would need to go early in the morning (before 9:30am). Later in the stay, I switched to swim-out area of Building 6, the diamond club building, because it has 1/10 the occupancy of the main pool, and I could swim 50 meters uninterrupted almost at any time of the day. Anyways onto the room: the room was fine, but the bathroom could use more love: the shower has some dark/black spots from age, not because it wasn't cleaned properly. The bathroom was probably the least favorite part about my stay. Related to cleanliness, there was one lunch in the buffet restaurant where the three white cloth napkins on my table were kind of dirty (some black spots). I can understand one, but three is a pattern -- thankfully this happened only once during my stay. In terms of resort entertainment, there was a casino that I never entered. There was a "white party" one of the week nights, when there was music and dancing and juggling. Overall, I felt like there were enough entertainment going on most days such that I wouldn't feel bored from the monotony. Overall, I enjoyed my stay here. Staff was all very friendly -- I interacted with probably several dozens over my stay -- and majority could speak at least some English. Overall 4 ⭐ seems appropriate.

  Nov 30, 2025
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  Great time at Royalton — Praise for Diamond Club and Antonio!

  My husband and I came for a pre-Thanksgiving vacation for rest and relaxation and the Royalton Punta Cana delivered just that! With that said, the way to come hear is to definitely stay at the Hideaway (adults only) and have Diamond Club access (with butler/concierge service). Our butler, Antonio, was absolutely fabulous. He was attentive, easy to get a hold of, and made amazing recommendations, reservations, and all of our accommodations! We had massages in the spa, did a romantic couples dinner on the beach, and also a day excursion with horseback riding, cave swimming, dune buggying, and zip lining! All his suggestions! Our Diamond Club and Hideaway access allowed us to have round the clock breakfast and lunch/afternoon snacks in our lounge area and room service options as well as mini bar restocks. Antonio and the Diamond Club were the highlight of our trip. Restaurant wise, I recommend Zen (on property Benihana/teppanyaki restaurant) which was the best on property. Second, we really enjoyed En Marche (the buffet). The drinks were good and the other restaurants were decent but if I had any commentary on where I feel Royalton Punta Cana can grow, it would be the food in the other restaurants as well as repairing and keeping up with some of the property accommodations such as baseboards and tile work, etc. Cleanliness was not an issue and I lived the specialty shows they had throughout the week! Shoutout also to our beach attendants: Remigo and Joselito! Thank you Royalton Punta Cana for an amazing time!

  Nov 30, 2025
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  70th Birthday Celebration

  Started off with a few challenges however our butler Antonio took it upon himself to ensure all the challenges were met. Antonio went above & beyond to ensure our 70th birthday celebrations were exceeded. Five stars to Antonio for the excellent customer service. If it wasn’t for Antonio’s performance this trip would have been very disappointing.

  Nov 30, 2025
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  70th Birthday celebration

  My 70th Birthday celebration with my family. Our four families checked in on Saturday, and our expectations were far from what we had expected. However, after speaking directly with the resort's staff, things quickly turned around by Monday. Big thanks to our butler Antonio Castillio, who went above and beyond with the help of my children to make the rest of the week very memorable.

  Nov 30, 2025
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  We dont want to leave

  We've had a 2 week holiday here. The vibe team have been absolutely amazing! Simon Patrica christina Carlos nilson and yohana have been fantastic and have really made out holiday special. We will definitely be back. We dont want to leave!

  Nov 30, 2025