Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17340 reviews

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  ⭐⭐⭐⭐⭐ 5/5 — Incredible Family Stay at Royalton Punta Cana

  We just returned from an unforgettable stay at Royalton Punta Cana, and I can confidently say it exceeded every expectation. We stayed in the Chairman Suite, which was absolutely perfect for our family of four (my wife and me, plus our 14- and 17-year-old). The suite was massive — two bedrooms, three bathrooms, a spacious living room, a pool table, a full-size refrigerator, and six balconies with beautiful ocean views. We booked this suite to make sure everyone had plenty of room, and it delivered far beyond anything we imagined. One thing you must try when visiting is the Culinary Experience. It was one of the standout parts of our trip — unique, interactive, and truly impressive. If you enjoy great food, this experience is absolutely worth it. But the true highlight of our stay was our butler, Johnny. He was exceptional from start to finish and genuinely made our trip special. He made sure our snacks and drinks were always fully stocked, and even after he went home for the evening, he still arranged for more drinks to be delivered to our room. He handled all our reservations seamlessly and even made a last-minute change so we wouldn’t miss one. His level of care, attention, and kindness was above and beyond anything we’ve ever experienced — he truly elevated our vacation. We also did several excursions, and all were fantastic: Reef Explorer, Scape Park, and Aqua Adrenaline were incredibly fun and memorable for the whole family. Overall, Royalton Punta Cana gave us a perfect blend of relaxation, luxury, and adventure. We couldn’t have asked for a better trip and will absolutely return. Highly recommend — especially if you’re lucky enough to get Johnny as your butler!

  Nov 25, 2025
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  Over charge for trips

  We actually had a great time at the Royalton Punta Cana, we thought the buffet and bars were great. Our main issue was we booked a trip to Saona island through the hotels inhouse travel company Nexus. You have to negotiate the price, we booked, after speaking to some other guests I realised we paid more than them, so I returned and cancelled the trip. A colleague on the Nexus stand heard this conversation and said she could offer a better price, therefore I re-booked through her. On check out, my husband paid for the rips, what he didn't realised is that they had charged for 2 x Saona island trips. Our coach arrived, therefore guest services said to leave it with them and they will refund $380. I have emailed so many times to chase the refund, my emails are largely ignored or promises that it has been refunded - which it has not, therefore we are having to raise a formal dispute. All in all this is a real shame as before I only had good things to say about the hotel, apart from they charge $30 for a box of tampax! I would never recommend Royalton as a brand as they can not resolve simple issues.

  Nov 25, 2025
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  Antonio castillo make us feel so welcome.

  Antonio castillo was just amazing. This guy make us feel so welcome and always in an awesome mood. Thanks for everything you did for me and my family.

  Nov 24, 2025
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  Excellent Teppanyaki & Sushi

  Had a great time at Zen Teppanyaki - really excellent food and fantastic service! Lovely atmosphere and wide range of food and drinks.

  Nov 24, 2025
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  Cannot reserve dinner at a restaurant unless you upcharge.... Buffet is subpar

  Not good so far. We've been here one night, and they make it virtually impossible to reserve dinner at a actual restaurant unless you upgrade your meal to something that costs a decent amount of money. Not really all inclusive if the only way you can reserve a time for dinner is if you upcharge something. Very very disappointing so far, and we haven't even been here 24 hours. The buffet food is about a 3 out of 10, and we're hoping for something better, but it's impossible to reserve. I spoke with a concierge today just about 5 minutes ago, and he blamed the app provider, saying there's a glitch that they're working on. I think they do this on purpose so that only people who upcharge can make a reservation. We got three more nights here, let's see if this glitch keeps happening every night.

  Nov 24, 2025