Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17457 reviews

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  Amazing staff

  Just back from a 10 night stay. It’s been a bit of a mixed trip! We paid for Diamond Club with our agent before we arrived, but unfortunately on arrival they implied we were still standard! After a while they said it was no problem. We were shown to our rooms which were not in the DC blocks..so I feel we were still given our original rooms! Anyway, our butler showed us around and was fairly helpful. Bedrooms are large with a huge queen bed and is really comfortable. Fridge restocked daily and rooms cleaned daily also. Food from the buffet we found fantastic! Great choice of meats and fish freshly cooked in front of you so there’s no fear of uncooked food! The lobster was massive!! There’s just a super choice and the fresh pasta bar was great, you get a huge bowl of piping hot pasta. We ate in the Italian and the steakhouse. Disappointed in both to say the least. I was still eating my starter in the steakhouse when the mains came! Food was rather cold. The Italian was chaotic and they’d clearly lost our reservation! Food at the DC beach bar was quite nice! The DC beach area I must point out is a free for all…we saw lots of different wrist bands using it and no one batted an eye! I would not say DC is worth the money we paid at all. But I suppose you only find out these things after the event and wouldn’t bother in future. Splash water park was great fun! Good choice of different slides and it wasn’t too busy. Well run with plenty of lifeguards around so certainly safe for young families. The beach is stunning. They keep it clean and tidy. So NYE was a total let down. The main entertainment area was ticketed and the cheapest table to reserve for us three was $499!! Absolutely shocking. It sadly poured down all evening so the few uncover places to sit were rammed. We ended up back in our room as there was nowhere else to go! I must say something about the staff. The staff were absolutely amazing! From dining room staff to the cleaners, they were all super friendly and welcoming. Bar staff were good fun too, especially at Dips bar! Fabulous trip to Saona Island. We booked the small group with Melvin, which got you on the beautiful island before all the crowds arrive!! It’s a must. So, would we return here? Sadly not.

  Jan 08, 2026
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  If you are used to luxury hotels, skip this one

  I would NOT recommend this hotel. I am sure others are happy here. I wasn't. If you're not sure which camp you'll fall into read on. My parents left after 1 night (was booked for 4) and went to the W. We would have left but nothing available at the time kid friendly using Marriott points. If you enjoy and are used to luxury hotels, DO NOT COME HERE. If you don't expect or need luxury hotel like treatment, you may be very happy here. We started our trip at the Westin Punta Cana. That hotel is MUCH nicer than the Royalton. If Westin is 4 star, Royalton Punta Cana is 1 star. This may have also colored our perspective. The positives about Royalton Splash: there's lot of foods at the buffet, the kids enjoyed the waterpark, and if you want booze, coffee, or a hamburger/hot dog, you can get it. Relatively party atmosphere (but not college party). There's a procession of staff in xmas costumes with a drum line walking past the room as I wrote this. Foam party at the pool during the day was a highlight. What was bad: -This is NOT like a club med or Hyatt Zilara. I prefer either of those to Royalton. At every moment at Royalton they're trying to upsell something. Diamond Club. Excursions. Buy a coconut. It felt like everything was excluded instead of All Inclusive. We could only eat in certain restaurants since we were staying in Splash. This was a real pain. Hard to get a reservation. Know by staying here you are NOT entitled to equal use of the other Royaltons that this is part of. -Check in was normal amount bad. Paper based check in forms. Only 1 room was ready out of 4 at 3pm when we arrived but that wasn't made clear to us. They didn't tell us we needed to make reservations for dinner and that reservations open at 5. Felt like we were annoying the staff by trying to check in. Bell staff seemed earnest. Checkout was equally as unpleasant. -Many areas of the hotel smell vaguely of sewage. My wife couldn't stand the smell in 1 of our rooms. They gave us a dehumidifier but it didn't get rid of the smell. We complained, they said they'd send someone, they never followed up. -Water park is badly in need of a power washing, it makes it into a slipping hazard. Towels are ragged but that's fine. No where to eat by the water park, but not a big issue. -Food - Lots of food. Some of it is edible. Raw fish at the Xmas eve buffet left out without any refrigeration nor ice. Fish during the trip was often over or under cooked. My brother ate the red meat, said it was all overcooked. I had a stomache ache / many bathroom visits per day the whole time. No utensils in most of the foods at the buffet so everything gets cross contaminated/people use their hands. No spoons put out at any meal, by the end i was just taking them from the server's station myself. Was told at multiple places within the Royalty campus "you can't eat here" because I was a splash guest and not diamond club. When we asked for something specific, the kitchen staff tried to help us (hint for those with kids, they have peanut butter in the back). -Restaurant reservations - It seems they intentionally make it so you can't get a reasonable reservation without paying to be diamond club. They said to make them at 5:00pm each day. We tried at 4:59 and 5:00pm, earliest offered was 9pm. We had young children. The staff overall is unhelpful about this. The Fish restaurant was the best food, the mexican was the worst. Overall I'd give the restaurants 2 or 3 stars out of 10. If you prefer to eat really tasty well prepared foods, go elsewhere. If you like a big buffet with tons of food, none of it great, featuring great types of foods like lobster tail, steak, baby lamb chops, big peel and eat shrimp, and you're not too critical of how each tastes, you'll be very happy. -Bathroom - Some of the plumbing fixtures rusted through. Grouting looks like it was done and then redone very poorly. Minimum of 3 Small flying bugs great me in the bahtroom sink every morning and afternoon. I kill them and there are new ones the next day. They don't bite. Every Holiday Inn Express I've stayed in had a bathroom in a MUCH better state than my room at Royalton Splash. It was a dump.

  Jan 06, 2026
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  Family vacation

  Antonio our butler was amazing. He went above and beyond to make our experience the best possible experience. Joselito from the diamond club beach area also went above and beyond to make sure our family was taken care of. Now the food on the other hand was not the best quality. It was 15 of us and we struggled most days finding something we enjoyed eating. The steakhouse was a great meal and service. Eddie was great as well. The beach meal with the cabana was also fantastic but other than that, we struggled with the food.

  Jan 04, 2026
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  Fun Family Time

  Friendly staff and good food! Well kept hotel. Loved the morning yoga. Pool could use more seating or maybe a limit to how long towels can remain if unoccupied. Some upgrades only for diamond club which we did not do. We enjoyed our time here.

  Jan 03, 2026
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  Beach Butler

  Joselito, the Diamond Club Beach Butler, was absolutely amazing! Did not matter what time of the day we arrived, he always greeted us with a smile and found us amazing seats. He made our trip stress free! We had been to many other Royaltons and Joselito has by far been the best.

  Jan 02, 2026