Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17522 reviews

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  Royalton Punta Cana Jan-2026

  Overall, a solid resort destination in the Dominican Republic. The staff are truly amazing—friendly, attentive, and always willing to help, which really makes the stay enjoyable. The food is decent with a good variety across the restaurants, so there’s usually something for everyone, even if it’s not gourmet-level. The facilities are somewhat outdated, especially in common areas and rooms, but everything is generally clean and functional. The beach area is beautiful and well maintained, with plenty of loungers and great ocean views. Pools are nice and spacious, though they could use some refreshing as well. Entertainment and activities are fun, throughout the day and evening. White Party was a blast, really great times. Also shows at the theatre/pool were quite an experience for kids. We’d also like to highlight the resort staff, who truly made our stay memorable. From day one, their friendliness, energy, and genuine care for guests stood out and added a very personal touch to the experience. The entertainment team in particular went above and beyond to create a fun and welcoming atmosphere for both adults and kids. Andy deserves a special mention as the first standout. He was incredibly cheerful, extremely friendly, and amazing with children. His positive energy was contagious, and he made sure everyone felt included and entertained, leaving a lasting impression on our family. Another standout was Anthony, one of the poolside servers. He was consistently friendly, efficient, and very attentive, always making sure drinks arrived quickly and with a smile. Anthony was also incredibly sociable and easy to talk to, which made time by the pool even more enjoyable. He definitely left his mark on our stay — so much so that we ended up creating our own cocktail inspired by him! Special shout out to Yeraldin, wonderful server - we loved her smile and friendliness. You are awesome. Yovanny, the beach butler, was another team member who truly stood out. He was always willing to go above and beyond, whether we were relaxing at the beach or spending time by the pool. His great attitude and proactive approach made everything feel effortless, and he consistently checked in to make sure we were comfortable and had everything we needed. Next person is wonderful Santa, the excursions coordinator, also deserves special recognition. Not only did she help us organize our excursions smoothly and stress-free, but she went out of her way to make us feel truly welcome. She had a wonderful way with our kids, making them feel special and included, and her down-to-earth nature and kind soul really stood out. Interactions with her felt genuine and heartfelt. We love Santa! Last but not least, our butler Jairon truly completed our experience. He was knowledgeable, extremely professional, and incredibly attentive throughout our stay. Always available to assist with anything we needed, he was consistently supportive and proactive. More than that, he made us feel like part of the family rather than just guests, creating a genuine connection with both us and the staff. His care and dedication made a lasting impression and brought everything together beautifully. Thank you, Jairon, for your knowledge, attentiveness, and professionalism — your dedication truly elevated our entire experience.

  Feb 02, 2026
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  I love DR

  I had an amazing time here! Sorainny was so sweet and accommodating. Every time we went to dinner it was a joy to see her! I also had the best time at the swim up bar, Miguel always hooked it up.

  Feb 01, 2026
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  Best restraint

  It was really good and the food is amazing and the people are really nice sorainny remembers me from 2 month ago she is really nice ……………………………………….. …………./……………

  Feb 01, 2026
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  The best restaurant!

  Sorainny and Bladimir are the best! Very nice and friendly staff . Best service and experience. Delicious Food . Recommend!

  Feb 01, 2026
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  Amazing

  This was my first time at Royalton Punta Cana & man was I blown away. From the second we arrived, we felt in such good hands. They gave us a very refreshing welcome drink, got us checked in & situated in our room in no time. Johnny our butler took such good care of us. He made sure we had everything taken care of from booking dinner reservations, a must since most restaurants are booked out a few nights, to helping us with any excursions we wanted to do. His professionalism & willingness to make us feel right at home is greatly appreciated. Our room was steps away from the beach, with the diamond club bar on the way. Overall our experience will definitely ease our decision for our next vacation. We will definitely be back!

  Feb 01, 2026