Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17340 reviews

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  Good but could be improved with better communication.

  Overall a good experience following a bumpy start. We were allocated a diamond club room with a view of an access road, it didn’t affect us but We could see why others complained. The room was nice with the only issue being mold on the bathroom ceiling above the shower which appears to be a common issue. Diamond club isn’t what it is sold as, no separate breakfast or dinner room as such you have to use the buffet restaurant or the beach bar. Unless you ask you may not receive your complimentary slippers, robes, umbrella, wine and 1 bottle of spirits each week, we only received them after raising the issues and we were not alone with many other guests unaware of what they should have been given. The drinks were good the buffet restaurant is acceptable and the Zen and Hunter Steakhouse were excellent, the others hit and miss. We had no sickness issues but were aware that others did however we didn’t visibly see any cross contamination issues. The grounds are well kept but the Diamond club pool at the Splash complex is very quiet and much nicer to use than the main complex with better service. Unless you are Diamond Club you may struggle to get a booking in the a la carte restaurants. The beach is beautiful and you can safely walk to the right for at least 5 miles with hotels all the way, to the left is far less appealing. The water can be choppy but that didn’t stop the vast amount of people from swimming. There are sand bags outside this hotel which is to stop beach erosion but it doesn’t stop anyone from accessing the beach or the sea. We changed our butler and requested Johnny after seeing the many excellent comments that he has on trip advisor and we were not disappointed. He provided an excellent service above and beyond what we expected and we can’t praise him enough, if you have any issues request Johnny you will not be disappointed. Overall a nice holiday, as long as you don’t expect Europe 5 star you shouldn’t be disappointed.

  Nov 21, 2025
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  Lovely Resort

  A lovely, accommodating resort located in the heart of Punta Cana, with a lovely private beach and friendly, welcoming staff. Large room with daily cleaning offers with a mini-fridge that is restocked regularly. Fair value for money.

  Nov 20, 2025
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  Some good some bad

  We are returning guests from last year. We messaged in advance to ask for a nice room to be set aside. This was ignored and when we arrived and we're given a grotty back facing room we complained and we're told they had no other rooms available. Unless we wanted to pay. Five levels of management were ineffective in resolving the situation so we had to bunker down until we were moved 1 and 2 days later respectively. We love most of the staff and they can't do enough. And with a smile. Food is very extensive and yummy but rarely hot (or cold) and there seems to be potential contamination and poor marking. Whether the fault of the food or something else, most of our party got sick. Either diarrhoea or vomiting or hot and cold sweats. But it is well presented and I don't want to damage the reputation without proper evidence. The booking system for the restaurants just doesn't work but we got the number for guest services who made bookings for us. The pool is lovely and there are plenty of loungers plenty of towels and plenty of shade. However the waiter service is driven by those who tip. As an all inclusive we wouldn't take cash down to the pool and unfortunately we had loads of instances where we were either ignored or our drinks orders were taken and then never delivered. We did tip one waiter but the others simply didn't deserve it. Find are nicer but make sure you get a front facing one as the back facing ones are dark and much less nice. Altogether a disappointing trip after last year. We brought extra family this year which was embarrassing. But TUI have recognised our issues and are investigating with the hotel and with a few changes it would be back to last year's quality but sadly it did drop out rating from last year.

  Nov 20, 2025
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  Excellent service in paradise!

  Second time we’ve stayed at this property. Beautiful beaches, excellent restaurants. The highlight of our trip was our butler, Antonio! He took care of everything for us and went above and beyond to make our stay very memorable. We highly recommend this property and ask for Antonio. You will not be disappointed!

  Nov 20, 2025
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  Royalton Punta Cana resort - 5 stars from start to finish!

  The Royalton Punta Cana resort is gorgeous, and the staff and people of DR are beautiful and kind. Our butler, Antonio Castillo took care of us very well, and looked after our request with friendliness, professionalism and haste. He was especially helpful in aiding us with reuniting our son with his luggage. He also made sure we got to experience the restaurants at the resort with timely reservations. Our room was clean and well laid out, and the view from the balcony was excellent. The patio doors kept the room quiet and the AC kept the space comfortable. We are Prime members so the price we paid for the room and the resort experience was excellent, great value for the money spent. We will be back, to be sure!

  Nov 20, 2025