Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17479 reviews

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  Disappointing for Marriott platinum status members

  The hotel itself was fine. Kept clean and bright by the hard working staff. The food was hit and miss on the taste and quality. Some dishes were pretty good while others were awful. Our experience was not so good as this Royalton does not truly honor Marriott platinum level status. Royalton has their own Diamond status, and for some reason, the two programs are not compatible. Lots of solicitation for trinkets, massages, liquor, excursions etc. also on the property which we didn’t care for. And had it not been for our Marriott representative onsite, Ronald Alexander Smith Mazara, we wouldn’t have had any dinner reservations as once again, Diamond level took precedence. If you are Marriott platinum level, do not waste your time on this hotel expecting your normal amenities.

  Jan 15, 2026
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  Great Resort

  Food was delicious. Staff are very friendly. Our butler Kelvin made sure everything we needed was arranged promptly. Resort was always clean.

  Jan 14, 2026
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  Fun Trip

  This all-inclusive resort exceeded every expectation. From the moment we arrived, the staff made us feel welcome and taken care of, and everything was seamless from check-in to check-out. The rooms were spotless and comfortable, the beach was beautiful, and there was always something to do—whether you wanted to relax by the pool or enjoy the nightly entertainment. One of the absolute highlights of the resort was the coconut stand. It might sound simple, but it was amazing. Fresh coconuts cracked open right in front of you, ice-cold and perfectly refreshing—especially after time in the sun. It became a daily stop for us and honestly added such a special, tropical touch to the whole experience. Geebran and Fausto were so kinda and made sure everything was to our liking.

  Jan 14, 2026
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  Hotel review

  We reserved a presidential suite for our family of four. A presidential suite comes with a butler, and our butler barely talked to us during his “tour” of the hotel and our room. Our room was also barren and very run down. Frankly, it felt dirty. It was located on the first floor which we weren’t comfortable with either, having a young family. The main issues we had were the cost and the difference between photos online and the reality of the room and amenities. They wanted to charge us a daily occupancy rate for my three month old daughter, like she was capable of eating or drinking anything. They also were charging us an exorbitant amount generally for what seemed like low calibre amenities. We didn’t keep our reservation and switched hotels.

  Jan 14, 2026
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  Royalton Diamond Club -A gem to be experienced

  I highly recommend having the diamond club experience. We were greeted and sat in a lounge while our luggage was taken to our rooms. We were fitted with wrist key fobs for our rooms. We had a butler his name was Victor Lopez he is excellent ! He Speaks 5 languages...astounding! He gave us a tour, connected with us through what's app. We had access to Victor throughout his workday ( 12 hours). If we had any questions he answered them. Made us different reservations each day for supper. We stayed for 7 days. The food was amazing. There was entertainment everyday from casino, a pub open until 3 a.m, theater shows that had a wide variety of shows including a Michael Jackson tribute and a magician show to name a few. There was a White Party, and to end off our stay they treated us to a Beach BBQ with live entertainment that had everyone singing along. DC has a sit in pool, daily activities on the beach and by the pool. There is things for adults and children. Next door there is a splash park we had access to. The Royalton was exceptional. We went Para Sailing. I didn't mention the beautiful sand and water as you will have to experience that for yourself. We will be back!

  Jan 13, 2026