Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17136 reviews

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  Room was dirty and rusty water what a let down

  I would like to by saying I’ve tried to make this a review based on my stay other guests are not having the same problems as we are Starting with the room cleaning I would rate as 2 stars the toilet seat is been dirty from when we got here and the shower glass the room was that dirty when we checked in we had to get them to come and clean it had to show them were to clean the tap water is dirty rusty and shower water next room service on your app / TV forget it you can make the order but they leave you sitting in the room waiting and they don’t come my issue have been the room. I’ve got to say my rest of the stay has been fab the lads on the beach bar they work hard sometimes they are by themselves and very busy but they try their best to look after you The pool floor is dangerous as there is a lot of sharpness when walking in the pool needs a refurbished the pool the resort is nice we have not had any issues with sea weed it has been a nice sandy beach hope this helps any one who is booking here

  Sep 16, 2025
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  Disappointing

  As 2 singles in 2 rooms, we had the following issues: difficulties with checking in and rep not on hand to help with language barrier, lost luggage, no electric in one of our bathrooms, continuous leaking of coffee machine, tv wouldn't turn off so one of us had to spend the night with it on! It took until midnight the following night sorting it out with a very rude concierge! No milk in rooms. Room service was terrible - after being out of the rooms for 8am , they weren't done by 4/5pm so it got left 2/3 days before they actually came during the day. The hotel app was rubbish and we had difficulties booking restaurants as required. The food wasn't great anywhere. What 5* hotel has no orange juice, toasting machine or spoons? The relaxation pool was alongside the all action pool which was lively so no rest there. After evening rain the sun loungers were soaked with water and didn't dry out til lunchtime (we each sat on 4 folded towels just to sit down). The staff spoke very little English and seemed quite aggressive on their tone (guests also were American/canadian). We'd paid extra for premium service on the flights and that was cancelled on our return flight home. The grounds of the hotel were lovely but the tiled areas were very slippy and my friend fell. The spa however was lovely. We enjoyed the rest and the nice weather but so many small things made it disappointing. We just wanted a nice,relaxing holiday.

  Sep 16, 2025
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  Great experience

  First time at this particular Royalton. Very happy with the service. Our amazing butler Kelvin made everything so pleasant. We never had to worry or wait for anything. Definitely will return to this resort. This is my 8th stay at a Royalton and this was the best yet. The only drawback was the food at the seafood restaurant but the customer service with diamond club at this resort was top notch.

  Sep 15, 2025
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  Never again due to the Seaweed!

  The beach was full of seaweed and the sea was like gravy and smelt very bad due to the seaweed -which is brown algae. Punta Cana has a big problem with this so if you are looking for the Caribbean seas with turquoise clear waters avoid this area at all costs. The resort itself was lovely but the bar staff on the beach bar were very rude. The cleaning staff were exceptional with one lady offering us a blow up machine for our lilo which was very considerate. The food was mainly cold and not child or vegetarian friendly unless you had a pizza cooked especially for you which some chefs were amenable to and others made you feel like they were doing you a big favour. The sports bar was fab and some of the entertainment was great but I would not visit this resort again as the beach is a massive part of my holiday and not to be able to go in or walk in it due to the horrible stinky seaweed was very disappointing.

  Sep 15, 2025
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  OK

  I was not impress with this hotel. I was sent to the wrong location when i check into the hotel. I was disappointed in the food at this resort. The selection was not the best. I did have a great guy assisting me around the resorts and with restaurants suggestion. My room was nice but i did see a roach on my last night. I do not think i will be going back to this resort.

  Sep 14, 2025