Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17479 reviews

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  Best Butler on the Resort!

  Part 1 I had the pleasure of staying at Royalton at Punta Cana Resort and Casino January 7th through the 12th, 2026. I had the absolute best butler, Antonio Castillo he spoiled me the entire stay. He went OVER and BEYOND for me. No what time or day I reached out for him, he delivered with a smile. I needed things off of the resort and he made it happen, down to an arts and craft tool. Anyone who has Antonio as their butler will be in for a extremely wonderful experience. Well done Antonio. I can't wait for my next trip, I will be requesting you! Thank you for making my 60th Birthday a most memorable one. Part 2 I definitely enjoy all of the Diamond Club Ammenities. I was super excited for the 'Luxury Room' with the swimout, but our room could have used some cosmetic upgrades. Outside of the swimout, there was nothing to write home about the room. There were what looked like permanent stains in the floors, cracked and missing tiles in the shower. Apparently there was an resort wide towel and washcloth shortage, help me understand. Even pool side there was a towel shortage, confusing. The pool side bathroom was out of soap and toilet paper, and that was with an attendant present?? Our last night we had reservations at the Grazzie when we arrived, it was as if they weren't expecting my group (all of my dinners those days were reserved), then we were told that we had to order family style, which was not what anyone wanted. When asked if we could just order individually we were told no. Not very accommodating at all. We were willing to be split up, still No. On a personal note, I would appreciate more of the staff to be bilingual. It's so frustrating when you're not being understood and have to search for a bilingual staff member. My overall rating would be a B+

  Jan 18, 2026
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  Great as a family

  We had an amazing time on our first visit to Punta Cana as a family! The hotel was lovely and quiet during the week. We were extra lucky to have Antonio C. As our butler whom diligently helped me plan my husband's 50th with dinner and decor as well as a spa visit. He went over and beyond twice sure our stay was perfect. We all enjoyed our time there on the beach and at Splash water park. We will definitely be back to soak up some more fun, and will request our dear Antonio!

  Jan 18, 2026
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  Roaches and bad service

  We had the worst experience here. Both rooms we reserved had roaches. See photo. We reserved an ADA-compliant room months in advance, only to be told no such rooms were available and that it is subject to availability! Meanwhile, one of the party members, who uses a wheelchair, was unable to take a shower in the assigned room. I had to argue with them, and then an ADA-compliant room appeared the next day. We paid for diamond-level service, but it was poor service all around. It is the level of service we've received at less expensive resorts. You are assigned a service representative (mayordomo), and the person assigned never spoke to us. When I called him, he said he was too busy to help us. We were reassigned to Kelvin, who did his best to help us. We've been to Punta Cana several times and stayed at several different resorts. This was definitely the worst experience. Save your money and avoid a headache and book elsewhere.

  Jan 18, 2026
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  Another great visit to the Royalton Punta Cana

  Been going to the Royalton for the last three years and always feels like a first class experience. We plan to be back next year. Friendly staff. Wonderful pool and beach area. We’ll be back

  Jan 18, 2026
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  Great family vacation

  Great location. Beautiful beaches. Great service. Highly recommend. Shout out to our butler Cesar who went above and beyond for us.

  Jan 18, 2026