Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17610 reviews

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  Horrendous

  Went with my family of 4 and another family of 4. Upon arrival, which was about 9pm we were greeted by the guest employees who were less then helpful with our questions and clearly didn’t want to help at that time so we decided to ask our questions in the am. We then went to the buffet that was open till 1030. We found a few items left but not much worth consuming. I witnessed workers grabbing cheese with their hands to place on a tray for storing. We called it a night but the 2 teen kids went out to explore. They were offered cocaine that night in a bathroom by a worker. We weren’t told of this till leaving day, obviously because they knew I’d go ballistic. Our room was spacious but in a major need of a makeover. Bathroom tiles missing, shower head hanging by a thread and drawers broken. On day 2 the vent in the bathroom dripped water continuously. While telling the housekeeper, who saw first and placed the wastebasket there said she couldn’t help. I had to go to the main desk because calling didn’t help, again no one understood. It was fixed 7 hours later. Next day I tried to have ice delivered since my family was doing a boat trip. I called twice and it never came. I’d order towels and such with no help either. We had a very hard time getting into any of the restaurants and eve after asking for lots of help it was useless. We managed a few and left very unsatisfied. The food there was at best a 2/10. The pools and ground need updated but was fine and we felt with it. The bars made fantastic drinks out of glasses they would rinse under the contaminant water. Zero soap or cleaning properly! After that we carried our cups around. It was so gross! While we were told they had multiple vendors walking the beach trying to get u to buy stuff they didn’t tell us it was all over their resort as well, they were dressed like actual workers! They tried to have u buy and upgrade to all sorts of things. Example: they’d get you into the “amazing” steak house if you’d do a tour for a timeshare while unbeknownst to you, they’d sit and join you at that meal! Everyone wanted tips and were NOT afraid to ask for them! We have traveled all over the place and have never had such a awful experience! We all got sick with violent diarrhea and throwing up! Spent most of the time in the room that smelled of mold and mildew. To think this resort is selling as a 4 1/2 star is crazy!

  Feb 22, 2026
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  Don't go to Royalton Punta Cana

  Do not go to Royalton Punta Cana. I never write a review but this time I said that I have to say something for other people to know. We were a group of 23 people and 19 of us got really sick with vomiting and diarrhea. We have been in Punta Cana every year for many years and we never got sick. This is absolutely not acceptable, they have to fix the issue that they have there.

  Feb 22, 2026
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  Notable Staff Member at Buffet Restaurant

  Staff member, Geraldo, at the buffet restaurant is a gracious, charming and always helpful host to all visitors. Happy to chat or be unobtrusive, he is sensitive to the guests needs. I always look forward to seeing him when I go for dinner. He is outstanding.

  Feb 21, 2026
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  Great resort, amazing staff, good vibes from the pool side entertainment

  This was our second year visiting The Royalton Punta Cana, and we had a great family vacation once again, many thanks to Christopher who we met last year, he’s such a good person, friendly, attentive and helpful. Our butler Jairon was so extremely helpful with booking our reservations for supper each night ( which is tricky with a group of 10) he also helped with a little issue with our rooms, he was attentive, helpful and kind, we’d definitely request him in the future if that’s possible. The resort is beautiful, pools are great, pool bar staff and diamond club bar are amazing! The sushi was top notch!! I’m still craving it, the hibachi house is a must if you like that cuisine. Espresso martinis at the diamond club bar perfection We hope to be back soon

  Feb 21, 2026
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  Don’t waste your money or time do not go here.

  The worst experience of my life. Went with my partner to Dominican to this Royalton resort for vacation this past October for a week, where I got very sick the entire week with the stomach flu, likely from either the food or ice. Resort showers leaked despite room change, room phone didn’t work and when I had medical emergency we couldn’t reach them, my partner had to walk to reception in heavy rain and their doctor initially refused to come to the room to see me when they had transportation, wanted us to walk over to royalton splash at night during rain storm meanwhile we have never been and were physically incapable. Room key didn’t initially work despite replacements. Towel service ran out of towels past 12?…Was also served peanut sauce NOT listed on their menu with food item I ordered labelled Summer Roll, when I am anaphylactic to peanuts and almonds. Staff asked us twice if there were any allergies in which we said “all nuts” for myself to be safe, which they wrote down… how did this problem still persist?…I have photo and/or video evidence of everything I am speaking on!!!!!! They refused to show us paper they wrote it on only let us see it later after telling Employee Jeiffry, (so it could have been tampered with.) Jeiffry accused me of “knowing” peanut sauce came with the meal despite it never being mentioned or listed on the menu…and I am anaphylactic to peanuts!… our entire experience in telling him these serious issues he was extremely condescending, had no empathy, offered room upgrade or being part of diamond club for the last 2 days or so after we kept bringing up our un resolved problems and were told they are not liable and nothing can be done. We experienced negligence at this resort, these “upgrades” makes no difference to us when the week was almost over and does not improve our terrible experience. We wanted to leave and are seeking compensation as we paid alot of money for this experience and it was not up to par with its claims of service and safety. I do NOT recommend as my experience was deeply traumatic. I provided images below, they gave us their what’s app when our room phone did not work but did not respond or provide proper services when needed. Do not book this resort.

  Feb 20, 2026