Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17502 reviews

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  Clean resort, excellent staff, a la carte system needs work

  Our family had a great time at this resort. The kids loved the waterpark and taking a walk to spot the iguanas, turtles and different birds. The staff were incredible (except the guys pushing the membership breakfasts, they really got on my nerves by the end of the week). One of the kids is a very picky eater and Carlos in the buffet had a cheese pizza ready for him every night. Antonio at the swim up bar also had great report with the kids and adults alike. The ladies in the coffee shop were lovely and so friendly. Juan at Guest Services was a life-saver in getting a la carte reservations for our group of 8 together. The a la carte reservation system is the pits, plain and simple. If you have a group larger than 4 you will not be able to book through the app. There were 8 of us and Juan was able to get us into the Steak House and the Teppanyaki at reasonable times. The Steak House was okay, the Teppanyaki was delicious. The food at the Sports Bar was disappointing. Buffets always had a great variety, and as someone who is cautious about getting travelers bug, I really appreciate the amount of cooked vegetables at the resort. I felt like I ate healthier here than at any other resort we have been to. I did slip up and eat the salad at the Steak House, I think that is what got some of us. Only eat cooked vegetables folks! 6 of 8 of us did end up getting a 24 hour bug, though I know for certain that a few were from our lunch we did off the resort. Speaking of which, guest services did help us arrange a shuttle into town. Would highly recommend. The evening entertainment was sub-par, I will say, with the exception of the circus show and the white party - both of those were really fun to watch and participate in. The coffee shops were great, we used them multiple times through the day (although they do not have decaf, I brought my own pouches and just ordered Agua Caliente). We got a couple of coconuts from the guys at the Coconut stand next to the pool bar. $5USD each - card or charge to room. Ask for the Heaven On Earth cocktail in your coconut. Overall, the drinks here at Royalton were better than another resort we visited on this trip. The smaller footprint of the resort was nice and made everything easily accessible, but we were told near the end of our trip the resort was 97% capacity, and you really felt it. It did get crowded. Only other real issue we had was the water to our building was shut off overnight for the first few nights. We assume maintenance, but there was no communication about it.

  Jan 22, 2026
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  Italian Restaurant

  The Italian restaurant was really nice, the food was lovely and the staff were amazing. Would definitely return.

  Jan 21, 2026
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  Perfect room and accommodation from and to the restaurants. All of the food was amazing and everyone treated us good.

  Everything was perfect and Romeo was such great person to us!

  Jan 21, 2026
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  Mainly a hit.

  We went to the Royalton for our honeymoon from 30/12/25 - 13/01/25. Firstly, the staff make the hotel the most wonderful place. Antonio Castillo was our butler, & he was tremendous. No ask of him was too big, & he went completely out of his way to make our stay wonderful. He cares about the people he waits on, & we could not be more thankful to have had Antonio as our butler. We went to Dorado for two of our meals, arranged kindly by Antonio, and this was the best food we had. The calamari, and steaks were delicious & it is absolutely the best restaurant at the Royalton. Efri was our waiter both nights, and he is thoughtful, and kind, with such great attention to detail. He is also a credit to the Royalton. The hotel grounds, & restaurant are very well maintained with staff working around the clock. The pools are wonderful, and being right on the beach is such a welcome addition. Omar, Wander, & Solomon are excellent bar staff, bringing a wonderful atmosphere to the pool bar. The buffet restaurant was also excellent, in the 2 weeks we stayed there, there was only one evening which was not to our taste. The food was great, varied, and tasty. On New Year’s Eve we went to the gala dinner which was delicious with extra special desserts. The buffet restaurant frequently had seafood, from crab, to prawns & lobster - it was excellent. There was a few downsides to our stay, firstly the initial room we were given was rusty, and run down. Furniture chipped, stained robes, no hangers, the shower was rusted & full of limescale. Antonio managed to get us the same size room, with better quality furniture, which was much appreciated. Further, we made the resort, and the booking agent, aware we were on our honeymoon but we did not get anything extra special for the room to acknowledge this. It did not feel like a once in a lifetime honeymoon from the resort. Also, despite being told the minibar would be filled daily in the diamond building, it was filled up 3 times for us during the two week stay. There are both relaxing, and party aspects to the hotel. We enjoyed the Diamond pool, which except for two days (due to drunken neighbours), was relaxing, quiet, and we were able to swim. The Diamond bar was also great, & did wonderful lunch time snacks! In terms of value, I think the price we paid was a little more than expected for the hotel - the rooms need an upgrade & we’re feeling tired. As were some of the pool areas with missing, and rusted tiles. If these improvements were made, we would absolutely return to the Royalton and we would want to have Antonio as our butler again - he is 10/10, and an absolute credit to the Royalton Hotel. Alice & Jon.

  Jan 19, 2026
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  1st time revisiting a destination

  This is our second year in a row coming to the Royalton Punta Cana with our friends and family. We love everything about the place. The staff are friendly and attentive. The rooms are clean and well-maintained. There is plenty of variety for restaurants, and the buffet is a culmination of all of them. The beach is great, and they have an amazing waterpark for the kids. All in all, this is the first time we have gone back to a place twice, and the reason is obvious. Overall, it's an awesome place and great value. Roland Mazzara (who is part of the Marriott Ambassador team) was simply incredible. He took care of expediting our check-in. Arranged dinner reservations, and when we needed any extra items like surplus towels in the room, he ensured they were delivered.

  Jan 19, 2026