Guests will receive $600 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- Restaurants
Guests may choose from 10 a la carte and buffet restaurants, a cafe, as well as 24-hour room service. One a la carte restaurant is exclusively for Hideaway guests.
Unlimited, reservation-free a la carte dining includes a Japanese Teppanyaki and Sushi Bar, an authentic Italian trattoria, Mexican and steak restaurants. On any day you please, unwind with a mid-afternoon coffee and exquisite dessert at the cafe.
- Various Bars/LoungesThere are 17 bars in total; 5 of those only for Hideaway guests:
-Hideaway (swim-up) Bar - Adults Only Bar
-Hideaway Diamond Club™ Lounge - Adults Only Bar
-Hideaway Beach Bar - Adults Only Bar
-Pisces Swim-up Bar
-Aquarius
-Score Sports Bar and Lounge
-Lobby bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 10 pools through out property - 8 pools in the Royalton section, and 2 in the Hideaway Adults Only section.
- Spa †
- Tennis court
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
22309 reviews
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Oct 03, 2025nice place for a family get away
Was here for a wedding and had a very nice time. The staff took good care of the bride and groom. the water park was fun and it was nice having a butler
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Oct 02, 2025Start your day the Royalton way - Diamond club breakfast
Fabulous time at the Royalton Splash Cancun - we were in the Diamond club and had breakfast in Rio every day - food and service was fantastic - Jorge was fab
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Sep 24, 2025
First time in Mexico
This was my first time in Mexico. I have dreamed of going my whole life and I finally was blessed to go this past March for my birthday. My husband and I fell in love. We loved the views. We loved the people, especially Hilda and Rodgrigo our butler. We loved it so much we are heading back again in January for 10 days instead of 7!! We are excited to see the renovations and can't wait to see some familiar faces.
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Sep 15, 2025
Excited to see renovations
The location was nice and secluded although if you want to get off the resort you'll have to arrange that. Atmosphere was nice, very humid. Rooms were very nice, clean and updated. Value was ok as some of the restaurants were already closing for renovations while we stayed the weekend before the resort closed on Monday. The noise level was never an issue and we even stayed near the kids side of the resort. Service was pretty phenomenal by all wait staff.
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Sep 12, 2025BEWARE of false promises and fake upselling
BEWARE of the staff promising an upgraded room and upselling you on false promises! We agreed to an upgraded room (and paid over $800 for it) and they put us in the kid section next to the kiddie slide. It was our anniversary vacation and we were clear that we wanted a quiet location in the hotel. So we moved back to our original room and they promised to credit our credit card. This never happened after many discussions with the front desk staff and they even gave me a receipt for a reimbursement that they did not honor. I am not usually a person to complain but this time I feel totally lied to and manipulated. Shame on the management staff for not doing the right thing. If the management team wants to make this right, feel free to email me - It has been 3 months with no action.
- AdvisoryWe are thrilled to share with you the exciting news that the first phase of our transformative journey has been a resounding success.
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
- AdvisoryOperations at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino will be temporarily paused from August 18 to December 6, 2025, to finalize this complex renovation. This includes refreshing the motor lobby, main lobby, main pool areas, walkways, elevators and suites, as well as elevating the Convention Center, ensuring it remains a premier venue for high-profile events.
- AdvisoryWhile we diligently work to transform this property into spaces that reflect the very best of modern all-inclusive luxury, existing reservations will be protected at other Blue Diamond Resorts in the destination, ensuring minimal disruption for our guests. Although Royalton Splash Riviera Cancun has been prepared to accommodate existing reservations, additional options will also be available depending on the specific characteristics of each booking.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.