Royalton CHIC Cancun, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8154 reviews

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  PLEASE READ IF YOU’RE CONSIDERING STAYING HERE!!! Firstly I’d like to begin with how friendly the atmosphere is the second you step foot on the grounds of The Royalton CHIC Cancun. We were greeted with smiles and sterling service the second we walked through the doors to their beautiful lobby and into The Diamond Club lounge (Please note, The Diamond Club package is an additional fee to a regular stay here but is absolutely worth every penny). Once sat in The Diamond Club lounge we were made the most beautiful Mezcal cocktail whilst Carlos on reception walked us through all the benefits of The Diamond Club package, consistently referring to us as family which immediately made us feel welcome. Carlos then introduced us to our butler Iran (Yes, The Diamond Package comes with a butler) who made an amazing first impression. Iran then showed us to our room and explained to us in perfect English what his services entailed and how to navigate around the interactive TV system. He also had our suitcases delivered to the room in perfect timing for our arrival to the room. Now, you might be thinking a butler may sound a bit pretentious, but we immediately had a connection with Iran, ended up becoming good friends and have exchanged personal details so we can stay in touch. From a service perspective, Iran’s is impecable and he went above and beyond, especially to make my birthday extra special to which I couldn’t thank him enough. Iran, if you ever get to read this, please know you’re a legend and we miss you so very much! You always came to find us wherever we were around the hotel and we’d have lovely catch-ups on a daily basis. You truly are one of a kind. Now back to the room! When I first made our reservation, it was important to me we had a room with a balcony overlooking the sea view. And upon entering the room not only were we blown away by the beautiful decor and layout of the room, but the view from our balcony (on the 8th floor) was absolutely stunning, so I’d recommend this to anyone who loves a balcony with a sea view. The rooms are also beautifully made up every single day and fridges stocked to the max! Diamond Club pool bar Provides a relaxing atmosphere where guests can enjoy premium drinks and a swim up pool bar experience. The bar staff are all so attentive, special shout out to: Samuel - to book pool party’s on the terrace (good rates) - legend Max - room service - legend Santiago - pool and bar - floor runner - legend Carlos - “The” pool man - floor runner (and friend) - legend Danriel - waiter - legend Diego - entertainment round the pool - legend Mauricio - when you’re at a pool party on the terrace, he does everything for you! - legend Cloud 9 We booked this experience for my boyfriends birthday and was blow away from the minute we entered the door. The chef prepared several delicious courses that take you on a culinary adventure, the food was paired beautifully with wine tasting hosted by the legendary and knowledgeable waiter, Don Julio 1942 (We’re so sorry we forgot your name) Royalton chic room service offers 24/7 room service, which allows you to enjoy an array of meals and snacks in the comfort of your own room which is such a touch to add to all the amazing experiences this hotel has to offer. Thank you to all at Royalton CHIC Cancun! We hope to be back one day soon! All the love Mark & Rachel xxx

  Jul 17, 2025
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  Amazing Boys Trip at Royalton Chic Cancun!

  Just got back from an unforgettable boys trip at Royalton Chic Cancun, and we had an amazing time from start to finish! The resort is beautiful, the vibe is fun and lively, and the food options were pretty good overall — plenty of variety to keep everyone happy. We upgraded to the Diamond Club, and while some say it’s not worth it, I definitely disagree. For us, it was absolutely worth it. The highlight of our trip was having two of the most incredible butlers — Sandra and Omar. They were super attentive, friendly, and really went above and beyond to make our stay more enjoyable. From reservations to little surprises in the room, they took care of everything. If you’re looking for a fun, stylish resort with great service and a party-friendly atmosphere, I’d absolutely recommend Royalton Chic Cancun. Can’t wait to go back!

  Jul 17, 2025
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  I didn’t want to leave!

  I wanted to stay at the Royalton Chic because of the location, but the exemplary hospitality from the staff is what I will remember forever. I felt spoiled having two assigned butlers, Daniel and Estefania. They helped with literally everything; check-in, hotel restaurant reservations, questions about currency or places off the strip to eat. They even sent breakfast and water bottles to our room early one morning we had an all day excursion planned, and recommended items we should pack to stay cool in the extreme July heat in the jungle. My birthday was during our trip, and Daniel and Stef worked magic to help me hang a bday banner in my room while I was out at the beach. I cried because their efforts were really above and beyond anything I expected. The hotel has a great night life with a club on the 3rd floor. The rooftop is only available for Diamond Club members, and had themed parties every day and evening. A drawback was the bars and clubs at the hotel close early, kinda forcing people to go out if they wanted to continue to dance or drink. The hotel is a very short walk to Senior Frogs and the always wild Coco Bongo club, but would have been nice to save the money and utilize the all inclusive benefits at the hotel. Another complaint I had was the lack of gluten free drinks for the “mini fridge”. The mini fridge had beers available, that I assume would have been restocked, but I couldn't enjoy a bedroom beer because of my allergy. The sports bar at the hotel allowed me to purchase a bottle of Tito’s for $100usd… yeah… The bar staff were great! Anytime I went to the bar they remembered me. (I was there for 10 days so that helped.) Luis, Carlos and Martin made sure we were never thirsty lol. Luis helped with my indecisiveness by making me tasty drinks he recommended. Everyone was friendly and joined into the ridiculous conversations making for an inviting atmosphere around the various bars. The restaurants were good. All restaurants require a reservation, with the exception of the Excite Sports Bar and the buffet. Cloud 9 is an extra charge, but we splurged for my bday because of the intimate dining experience. The meal was amazing! I selected the Diamond Club package when booking. Nothing special about the room. It allowed access to the rooftop lounge area and a separate pool and beach area on the main floor. The diamond club pool was small and was shaded most of the time. Meant really for lounging. The main pool, which is adjacent, had more activities, games, party vibe and constant music. Service is the same on both sides, so we didn’t spend much time at the stuffy diamond club pool. I will complain about the elevators lol. I chose to stay on the top floor, never thinking this would be a problem for a large resort. Multiple elevators would stop on the same floor, even though passengers had been retrieved by another elevator. Definitely plan ahead for reservations giving yourself ample time to get up/down the elevator to your dining floor. The beach was beautiful; however it is not recommended to visit in July because of the seaweed. We still ventured into the water every day but showering off the gunk from intimate places was not enjoyable lol. The seaweed isn’t bad later in the year, and I imagine the beach and water is insanely gorgeous.

  Jul 16, 2025
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  Mexican Chic

  What a fantastic holiday, the staff couldn’t have been more helpful and were very attentive at all times. We would recommend this hotel to anyone. 🥂

  Jul 16, 2025
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  The best concierge duo!

  The check-in process was smooth and easy when we arrived around 4/5p (perfect timing). As a Diamond club member during our stay we had the pleasure of working with two butlers, Marisol and Arturo! There was a slight hiccup with the cleanliness of our room but Marisol jumped right into action to resolve it. She immediately came to our room to take pictures and had housekeeping to clean it right away. Throughout our stay Marisol made sure to do multiple check-ins through WhatsApp assuring us that whatever we need was at our disposal and in a timely manner. Towards the end of our stay she went out of her way to locate us to see if we were doing well and to wish us a safe return home. Her service and communication was top tier and we couldn’t have asked for better service. If you plan on visiting Royalton Chic as a Diamond Club member be sure to ask for Marisol & Arturo!

  Jul 16, 2025