What We Love

  • The food at this resort is absolutely divine!
  • The beautiful, private, white sand beaches are absolutely swoon-worthy!

Things to Know

  • This resort is the newest addition (2018) to the Royalton family.
  • The Sports Event Guarantee allows you to watch all of your favorite sporting events, you'll never miss a shot!

Resort Details

You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Agave

    This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. Regional selections like Oaxaca cheese and Mexican herb oil are feature ingredients of favorite dishes. This restaurant offers gluten-free selections.

  • C/X Culinary Experience ($)
    Chef's Table. Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish.
  • Caffe Lounge
    Coffee Shop

    Enjoy fresh oven baked breads, pastries, cakes, ice-cream, cappuccinos & espressos.
  • Diamond Club™ Beach Bar
    Drinks: Premium Beverages, National, International, House wine. *Exclusive for Diamond Club™ guests
  • Diamond Club™ Lounge
    Drinks: Premium Beverages, National, International, House wine. *Exclusive for Diamond Club™ guests
  • Dips Pool Bar
    Drinks: National, International, House wine
  • Gourmet Marche

    International Buffet

    Discover the freshest local ingredients and enjoy a wide selection local and international flavors served at the stations of buffet restaurant, also offering fresh fruit juices.

    Note that children are not allowed in the resort. 

  • Grazie Italian Trattoria

    Italian Cuisine

    Enjoy a wide range of Italian cuisine at this delicious trattoria. Its authentic design and traditional menu make this restaurant the perfect place to enjoy well-known Italian comfort food.

  • Hunter Steakhouse

    Authentic Steakhouse

    This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak.

  • Jade
    Asian Cuisine

    Impressive design sets the mood for an authentic fusion experience. Discover the best of Asian cuisine and fresh sushi at this unique a la carte dining experience.
  • Level 18 – Rooftop Cabana Lounge

    Enjoy panoramic views of the most sought-after sightlines at Royalton Suites Cancun Resort & Spa Level 18 – Rooftop Cabana Lounge. The exclusive adults only Level 18 brings a rooftop pool, elegant cabanas, modern dining and an upscale nightclub experience with unrivaled views of the Cancun shoreline. Level 18 – Rooftop Cabana Lounge is an elevated adults-only luxury experience, in more ways than one. ($)

  • Lobby Bar
    Drinks: National, International, House wine
  • Martini Mix
    Drinks: National, International, House wine
  • Sands Beach Bar
    Drinks: National, International, House wine.
  • SCORE Sports Bar & Lounge
    In a casual atmosphere savor an ever-evolving menu of grilled specialties for a comfortable and familiar meal.
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour room service†
  • ATM/Cash machine†
  • Butler service†
  • Conference facilities†
  • Jacuzzi†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Parking
  • Pool
  • Room service†
  • 24-hour room service†
  • ATM/Cash machine†
  • Butler service†
  • Conference facilities†
  • Jacuzzi†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Parking
  • Pool
  • Room service†
  • Spa†
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Royalton CHIC Suites Cancun is an ideal setting for romance, whether it’s a honeymoon, an anniversary, or just a quiet getaway. Stroll the pristine beach at sunset, cozy up under a palapa for two, or enjoy a candlelit dinner.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Fitness center on-site
    Royalton Fit: 
    Stay healthy and fit during your All-In Luxury® vacation. Royalton Luxury Resorts comes with the latest fitness equipment so you can maintain your exercise routine wherever you are vacationing! We provide a variety of fitness programs and classes that cater to your every wellness need; whether its cardio training, weight lifting, or a fun and energetic Zumba class. Achieve your wellness goals during your luxury vacation!
  • Pool
  • Spa †

    The Royal Spa

    Find your personal wellness in paradise at The Royal Spa. Set aside the time and spend precious moments to ensure you return home refreshed and renewed at this full-service health facility onsite providing the opportunity create deeper personal wellness. The Royal Spa features a hydrotherapy circuit and a full-range of massage, body and facial treatments of time-honored healing practices. Our professional staff is dedicated to ensuring you’re refreshed and ready to enjoy the rest of your luxury vacation.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8085 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Sandra (our butler) was great

    Amazing place, great food and fun activities. We had the Diamond service and Sandra (our butler) was fabulous and very helpful, she made sure she covered all our needs. Thank you Sandra

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    The good, the bad, and the ugly.

    Pros: the food was excellent, especially the dinners we had at Hunter (steakhouse), Sky (seafood) and Vespa (Italian); breakfast at La Hacienda was also pretty good. The buffet (available for breakfast and lunch) was also pretty good but the dress code therein was either nonexistent or not enforced. The service (in the hotel in general, and the restaurants in particular) was also flawless, and our Diamond Club "butlers" (Samara and Iran) were knowledgeable, responsive, and helpful. The service provided by Nexus Tours for the transfers between the hotel and the hotel was also excellent. Cons: the overall atmosphere in the common areas (buffet restaurants, poolside, lobby) was pretty raunchy and noisy; drunk people were rude to the hotel staff; in addition to the absence of a dress code in the buffet restaurants, people were openly smoking (cigarettes, hookah) in the poolside area. The room was comfortable and clean but it shows some age, and we were surprised to learn that the hotel only opened in 2019 (?). Not all the items listed as Diamond Club benefits in the hotel's website were available or fulfilled, including "Welcome bottle of sparkling wine on the house uncorked by your butler" and "Complimentary in-suite bottle of wine and basket of fruits upon arrival." Do they really think that an "Enhanced minibar" entails four cans of soda, two bottles of water, two beers, and two bags of chips? When we asked about such discrepancies, we were told that the hotel's website "has not been updated to reflect that some Diamond Club benefits require a minimum (7-day) stay". Well, not updating their own website is their problem and they should honor what is advertised. Summary: the very good food and excellent service are offset by the hotel's poor overall atmosphere, uncouth behavior of many guests, and some unmet expectations for Diamond Club visitors.

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Overrated

    We booked Luxury Junior Diamond Club Suite, Oceanfront. First, it is rated as 5-star hotel. The living quarters are--at best--3 star. The building is old, hallways are dark, and the rooms are dull. Second, Diamond Club is a hoax. The website claims that the Diamond Club provides "Access to the private Diamond Club Lounge, a haven of elegance." They do have a tiny room tucked in an office area that looks more like a staff breakroom than a lounge. The website claims that the lounge has "Curated collection of top tier spirits." You will be lucky to find two brands of whisky! The website claims "private and upscale breakfast experience at a designated exclusive restaurant venue." No such thing exists! Stand in line like everyone else and sit wherever you can find a place. Website claims "Welcome bottle of sparkling wine on the house uncorked by your butler." You will be lucky if they offer a bottle of water! Website claims "Complimentary in-suite bottle of wine and basket of fruits upon arrival." Are you kidding! Website claims "Complimentary beach bag and slippers for your to take home as a special gift." Where was that--I am still wondering! Website claims "Spend your nights celebrating under the stars at the exclusive Level 18 – Rooftop Cabana Lounge (additional cost for food and alcoholic drinks for non-Diamond Club)." This was one of the reasons I became a Diamond Club Member but they did everything to discourage me to go there. They told me they only offer local brands of liquor in that Lounge. The website claims "exclusive private pool and beach area for Diamond Club guests. I have to give this to them. They did have that but it was a small area on the side. The pool and the beach area for non-members was much larger and full of life. Website claims "Personalized butler service for exceptional continuous service." That got to be a joke! The guy came once and disappeared. He booked a reservation for us at a restaurant which we could have done ourselves. We didn't like the restaurants so we tried to go to another one but none was available. So we ended up at the buffet--which was pretty unappealing. We stayed two days and ended up having to eat at the buffet because retaurants were completely booked. So much for catering to the Diamond Club members! Our check-in experience was a disaster. The moment we got off the taxi, a bellboy showed us the way to a dark back office instead of the reception desk. Right from the beginning, it looked shady and gave the impression they are going to sell us something we didn't want. Thought we would be greeted with wine! No no no. No water either! I have been a Marriott Bonvoy member for over 20 years. In making reservation, I trusted the Merriott seal--especially "Autograph Collection". Needless to say, Marriott disappointed as much as the property. Not what I would have expected from Marriott. Certainly made my trip to Cancun worth forgetting.

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The best hotel!!

    We had the absolute best time at the Royalton CHIC! The activities were amazing every day, the Vibe team made sure we all had an amazing stay - especially Alexander! He made our stay absolutely brilliant the entire time. All the staff were so friendly and enthusiastic - the bar tenders and serving staff were excellent. I couldn’t recommend this place anymore!!

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Diamond club is the best and so are Christian and Efraim Bar Tenders

    This was a great wedding anniversary trip. The hotel is just like I remembered from 2021 with a few changes. The best restaurants we visited were the Asian and seafood. The steakhouse was amazing in 2021 but the service was not so great last week. The Diamond club bar was the best ever. Christian and Efriam took care of us the entire time. We greeted them each day at 10 am at the pool bar when it opened 😂😂😂They made the best Dirty Martinis. Thanks to Cesar and Esteban for getting my olives when the bar was out. The butlers made reservations for my 30 th anniversary at Rosenegra!! What a treat. Thanks to all for a great stay and to Top it off we saw our previous butler Axel, who is now working for corporate bc he’s a superstar!!! Can’t wait to visit again. I’ve already booked a trip for a friend and her husband in December. Please fix the steakhouse so they can enjoy the same wonderful service I enjoyed the first time.

    Jul 08, 2025
Hotel Advisories
  • AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy:
    Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


    Spring Break Policy - We cannot guarantee a spring break-free environment.

  • Pet Policy : Pets Not Allowed

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