Royalton CHIC Cancun, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8084 reviews

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  Not worth the cost

  The resort was decent - food, drinks, pool, etc. Even though it is somewhat of a budget resort, I think for the same price you could get something much better. The app didn't work and when I asked, I was told I needed to upgrade to diamond to get a butler to make reservations for me. I wasn't super interested in paying more for what I thought should be included so I just ate at the buffet every night. Which like most all inclusives - was hit and miss. The biggest issue I had was that I was there for 5 nights and four of those, a man walked in on me while I was in the room. To be fair, it might be my fault because I wasn't using the do not disturb sign, but I don't think you should have to before 10 or after 8. The first night - someone walked in at 8:45 with a birthday cupcake and all he said was "I knocked" over and over and I had to SCREAM at him to leave The second day - housekeeping at 11:10 ish (tbf- this one might be on me, but it's a party resort, I can't be the only person who wants to sleep until noon on vacation). Third day - all good Fourth day - someone came in at 8:30pm to restock the fridge while I was showering Fifth day - I don't know who this was but someone opened my door at 9:30, despite the do not disturb sign. I also had an employee walk me from the elevator to my door and wait for me to open it, which I thought was weird. Intentions seemed friendly but I had to tell him that I wasn't going to unlock my room until he left.

  Jul 02, 2025
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  Fun times in the summertime

  Overall my trip to Cancún was very nice and relaxing. I went with friends and we upgraded to diamond club. We truly could’ve saved our money because we barely saw our butlers Iran and Samara, only in passing, ONCE. I learned from my friend that with diamond club we can schedule complimentary hydrotherapy but the was the last night of our stay. If I would’ve known sooner I could’ve took advantage of that daily because that’s the only jacuzzi in the hotel with hot water. However, I will say when I messaged about making a reservation and confirming our transportation back to the airport they were helpful but most of the time we just went to the restaurants and made our own. That upgrade was a waste. The regular staff at the hotel was very nice and attentive. The pools weren’t too overcrowded and the waiters were awesome.

  Jul 02, 2025
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  my stay

  the hotel definitely has luxury feel to it from the rooms to the restaurants. Loved my stay and want to go back again. The staff was amazing and very helpful which made my experience even better. The blue water beach did it for me as well loved the views i had.

  Jul 01, 2025
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  Amazing Views! Great stay!

  This was an amazing resort from beginning to end of our vacation. Beautiful ocean views from our balcony. There was not one issue i had ....The roof top was the highlight for me with the them party that was going on that day. I had a bottle and section and had a great time on the rooftop party! I will recommend this resort to anyone that ask what is a great resort in cancun! Also the food wasn't bad for an all inclusive resort!

  Jul 01, 2025
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  Don’t come

  Absolutely one of the worst experiences. The food was horrid, the customer service terrible . The only thing that was excellent was the room! The sharks- excursion guides are horrible and literally get mad at you and lie if you do not want to do their timeshare presentation !! The manager of them is even worse!!!

  Jul 01, 2025