Royalton Blue Waters Montego Bay, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7833 reviews

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  Mr. Jamazzin made our trip!

  We had a fantastic time. We stayed at the Royalton blue waters for our anniversary. Kamal, Mr Jamazzin was actually the reason we came back to this resort. We came on a family trip back in February and decided to come back because we were hoping to have another amazing butler experience with Kamal… and we definitely did. Kamal makes his guests feel like family, he’s kind and warm and just an absolute joy to be around. He was so helpful and had all of our reservations lined up for us. We will be following him to another resort because that’s how much we love and appreciate him! Best butler EVER. I’d also like to shout out Bianca at the bar in the lobby… she was fantastic!!!

  Sep 14, 2025
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  VACA

  My family and I stayed in one of the rooms with the swim up pool. The room was great. It was clean and well taken care of. The mattress and pillows were also very comfortable. We loved the swim-up pool and used it often. The food was very good, especially Hunter Steak House and Zen. The staff was welcoming and very helpful. The main pool and water park were also very enjoyable. The beach was well kept, plenty of sitting areas, and the ocean was gorgeous. Demar was extremely helpful and kind. He made sure our vacation was relaxing and everything we wanted it to be.

  Sep 13, 2025
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  NEVER AGAIN

  I stayed at the Royalton Blue Waters Montego Bay, an Autograph Collection All-Inclusive Resort, from August 28th to September 3rd, in room 3219. Unfortunately, my experience at this resort was very disappointing from the start. The room itself was in poor condition, with broken shelves by the sink, only one functioning door on a two-door closet, and, shockingly, a mice problem hiding behind the television and refrigerator. After requesting a change, I was moved to room 3301. While the room was a step up from the first, the overall resort experience continued to decline. Throughout my stay, the hotel consistently ran out of specific food and beverages, which is unacceptable for what is advertised as a luxury all-inclusive resort. As compensation for the inconvenience, the hotel offered me a complimentary cabana and spa service on September 2. However, even this gesture fell short. The spa was not operating at full capacity during my visit, with the hot tub out of service and not heated. At the same time, the cabana area was extremely slippery, leading to my guest slipping and falling, injuring their ankle and knee. To make matters worse, when seeking medical attention at the resort’s nursing office, my guest was told they had to pay $65 for the Tylenol provided, which added insult to injury. I was traveling with a group of about 75 people celebrating a 55th birthday, and many of us were appalled by the lack of care, poor maintenance, and neglect of guest safety. What should have been a fun and memorable trip turned into a frustrating and unpleasant experience. Overall, I would not recommend the Royalton Blue Waters Montego Bay. The poor upkeep of rooms, lack of food and drink availability, inadequate spa facilities, unsafe conditions, and the additional charges in the face of an injury have left myself and my guest extremely unsatisfied.

  Sep 13, 2025
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  Not bad, could be better

  Stay could be better. It's slower right now so I wished there was more emphasis on stuff like more Jamaican food. The highlight of my stay was Whitney from the gym. She is a gem. Did water aerobics with she and she worked us lol. And she is super polite whenever you see her around as well.

  Sep 12, 2025
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  Let’s go warrior

  Winston did a great job!!! Bootcamp was a fun workout, hard but fun. If you have to work out on vacation, Winston is the way to do it.

  Sep 12, 2025