Royalton Blue Waters Montego Bay, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7568 reviews

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  Honest Review from Not picky people

  Definitely not a 5-star resort. Probably 3.8 at best. Family of 4. We booked Diamond Club. If you don't good luck. Our 2 butlers Lavardo and Tashika made the trip for us. They were incredibly helpful and definitely went out of their way to make sure we had a good time. If we didn't have them to lean on for things we needed (water, restock of mini fridge, restaurant reservations, etc) this trip would have sucked! Except for our two butlers service is extremely hit and miss. Some of the staff are friendly and attentive and some absolutely could care less about their job or you. And they make it apparent. I've never seen such a stark difference at a resort where some cared and some didn't. It was super hit and miss. And we tip well. The resort is outdated and definitely needs maintenance. Lots of small things that we can look past, but for the price it should be pretty nice overall. Oh! They will pitch you for timeshare. The second you walk through the door a very nice lady starts creating a relationship with you aside from checking in. I've never sat through a presentation so was curious what it was all about. They gave us 2 days of a cabana around the pool and 2 / 25 min massages for sitting through it. Of course we didn't buy into it. But it was definitely funny to sit through. It was also funny to see how nice those people were to you during that presentation, but when you didn't buy, they completely ignored you the rest of the time we were there. The little nice greeter we had in the beginning completely ignored us when we saw her around the resort. The 2 days of cabanas were completely worth sitting through it. Why! Because this is one of those resorts where it's a wake up early and play the freaking chair save game. Absolutely ridiculous people do this. And as usual we would see towels on chairs, and no one would ever show. So, after a while if we wanted what they had we just got rid of the towels and took it. Don't care. We didn't really take advantage of the nightly entertainment. It did usually end at 10ish. But there were two weddings that music blasted until about 11 - 12. The RIU is next door. We could see and hear their music from our room. They would party until 1:30 or 2 some nights. That sucked a little, because you definitely hear it. The ocean is ok. Some seaweed is in the water and washes ashore. They get rid of it every morning. It's totally swimmable though and quite nice. We went to a dreams resort in Mexico a few years back and there were enormous amounts of Sargassum that the resort didn't even try to get rid of. 7-mile beach in Negril is the best beach by far. RIU blocks your sunset BTW. There is no sunset. Which if you've ever been to 7-mile beach in Negril the sunsets in Jamaica are incredible. Thats about all I can think of. All that said, we wouldn't probably go back to this resort. But in all fairness, we are travel junkies and probably wouldn't go back to the same resort multiple times unless it was completely on point and well worth the money. Unfortunately, I'm not sure that exists anymore.

  Jul 02, 2025
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  Disappointing stay at a beautifully mismanaged resort

  Disappointing Stay at a Beautifully Mismanaged Resort I recently stayed at Royalton Blue Waters and unfortunately, it did not live up to expectations. The experience began poorly and never quite recovered. The front desk staff were unwelcoming and provided no orientation about the resort, amenities, or dining options. Our room wasn't ready upon arrival, and within the first 24 hours, we had to change rooms three times due to various issues. While housekeeping staff were excellent and kept the rooms very clean, the overall room maintenance was shockingly poor. Across the three rooms we occupied: Fixtures were rusted or broken One tub had no faceplate for the faucet A closet door was missing entirely A hole was visible in the ceiling One room had no working air conditioning, while another was freezing cold The in-room phone didn’t work, making it impossible to reach the front desk when needed Room service was unreliable—orders were placed and simply never arrived. We also made a formal complaint to guest services and scheduled a meeting with a manager, who never showed up. On the dining front, the buffet and jerk hut frequently ran out of food, which was disappointing for an all-inclusive resort. The only highlight of the trip was the serving staff and the Vibes Team, who were friendly, hardworking, and brought much-needed positivity to the experience. A special shoutout to Kurk, Andres, and Brandon—their service was excellent and truly appreciated. And Picord from the Vibes Team was one of a kind—full of energy, warmth, and made everyone feel welcome. It’s important to note that the staff are not the issue—they’re doing their best under poor leadership. It’s the management that brings this resort down. Poor oversight, lack of accountability, and failure to deliver on basic standards are what truly ruin the guest experience here. I cannot recommend Royalton Blue Waters and would not return

  Jul 01, 2025
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  We wanted to love our stay

  We wanted to love our stay, but it just fell short. The beach is beautiful, the ocean warm, and the hotel pools were very nice. It wasn’t busy so we had no trouble securing chairs or towels by the pool and beach. It was difficult getting restaurant reservations, the buffet was average, service was very hit or miss- great one day and the next day we were ignored. Drinks were ok but they were out of a few things we asked for, like a bottle of Italian sparkling wine (5 listed on the menu) that we wanted to celebrate a birthday. All beef everywhere was so overcooked. Order rare meat at the steak house and expect medium well done. Glad another guest told us before we went. There wasn’t much entertainment or things to do after 5pm which was disappointing. Bring bug spray, there are mosquitoes and the gift shop sells a can of off for $26!! Our room was cleaned well and the front desk staff was pleasant. The AC was very weak in our room and the elevators are slow with only two in the wing we were staying in. We were asked by every person who worked at the resort to complete a review while they stood over us. It was horrible and an insincere way to get better reviews for the resort. We enjoyed our trip, but would not go back.

  Jul 01, 2025
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  It’s a really nice place. All the right equipment.

  The gym is really clean. I like the equipment that was there. The instructor Jerome was helpful and welcoming. Overall I would say it was a really good experience and workout.

  Jul 01, 2025
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  Amazing Experience

  It was a fantastic experience, and Chevanese was the most amazing server! I recommend her every time! Please go to this resort!

  Jul 01, 2025