Royalton Bavaro, An Autograph Collection All - Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13337 reviews

• 

  Rigid process

  This was a business trip, but I booked several months in advance with two weeks prior to the reservation. I had to add a day on the front end,which I did hoping the front desk would be able to connect to two reservations which they were not able this is disappointing as I’ve done in the past at different properties in different countries with no issues whatsoever. I was actually asked to check out of my room on the first day sit in the lobby 3 to 4 hours to recheck in in my opinion it’s very unprofessional their inability to think out of the box on something as simple as this is unusual, but not surprising

  Feb 13, 2026
• 

  Royalton Diamond Club Pool

  Last day at Royalton - my review is purely for Rialan who in my opinion has been the best member of the entire team at this resort. His service at the Diamond Club pool has exceeded all the service we have received. He is polite, attentive, happy to help and always has a smile on his face 😊

  Feb 13, 2026
• 

  DOES NOT REFLECT A 5 STAR RESORT

  We stayed at Royalton Bavaro at the start of February and unfortunately our experience fell far below what is advertised as a luxury five-star resort. From the very first day, we encountered unacceptable behaviour. While visiting the pool bar, I asked politely for a straw and the members of staff openly mocked and laughed at our accents and just said ‘no straws, maybe later’This was not subtle — it felt intentional and was deeply humiliating. As paying guests, being ridiculed by staff on the first day of a holiday set a very upsetting tone for the rest of our stay. The following day at lunch, we were spoken to abruptly and told we were sitting at a table considered “too large” for us and instructed to move. There was no courtesy, no polite communication, and no apology for the inconvenience. It was handled in a cold and unprofessional manner. Bear in mind he made no effort to say hello or even smile, he was ignorant and grumpy, and the buffet area wasn’t even half full so it was completely unnecessary ! Our experience at Zen restaurant was particularly poor. When we politely explained why we had not eaten the sushi, the waiter responded in an abrupt and dismissive way. He rudely took our plates away and then accused us of ordering the wrong dish and waved menus around in our face. The sushi rice was lukewarm, overcooked, and mushy — completely inedible. Rather than showing understanding, the attitude we received made the situation uncomfortable. Overall, the food quality across the resort was disappointing. Meals at both buffets and most restaurants were bland and below the standard expected at a resort of this calibre. Even more concerning was the lack of hygiene, with flies repeatedly landing on exposed food, raising serious food safety concerns. Room service took approximately two and a half hours to arrive. When it finally did, the order was incorrect and items were missing. No apology was offered and no effort was made to resolve the issue. On another occasion, one of us was nearly denied entry to breakfast due to wearing beachwear, despite wearing similar outfits all week without issue. The inconsistent enforcement was embarrassing and handled without discretion. Despite requesting a bathrobe six times, it never arrived. There was no follow-up, explanation, or acknowledgment of the repeated requests. That said, we do want to recognise Yolhandria, who checked on us several times and was genuinely attentive and caring. She was one of the very few staff members who made us feel looked after. We also had an excellent experience at the Italian restaurant, Trattoria — the service was welcoming and organised, and the food quality was noticeably better than elsewhere in the resort. That experience showed what Royalton Bavaro is capable of when service standards are upheld. Unfortunately, our overall stay did not meet five-star expectations, and we cannot say it reflected the luxury experience that is advertised. It is such a shame because the rooms and the grounds of the hotel are stunning but staff and food lets it down massively.

  Feb 13, 2026
• 

  Great holiday! Enjoyed the Royalton Bavaro

  This was my just time at the Royalton Bavaro and we chose to upgrade to the Diamond Club. Our butler Freylin was amazing! He made our stay very enjoyable! The room was clean and I loved the huge shower and tub. I requested a dehumidifier because the room felt damp due to the rain in the forecast. It made a big difference. The beach was great. My son could even see fish shopping the shoreline with his mask. The lazy river relaxing. My son loved the flow rider and being able to go to the waterpark st Royalton Splash. He also spent a lot of time In the kids park with his friends. This is a large resort! If you prefer a small resort, the Royalton Punta Cana would be a better option for you.

  Feb 12, 2026
• 

  All staff were professional and helpful especially Ramon our butler. I’m so happy that we chose Diamond Club.

  Our family of 16 had a great vacation. Our butler was absolutely fantastic. He was very attentive to our needs and the entire trip was smooth from beginning to the end. I will highly recommend this resort to everyone.

  Feb 12, 2026