Royalton Antigua, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4492 reviews

• 

  Stunning beach, inconsistent service, Diamond Club not worth the upgrade

  Royalton Antigua is a beautiful resort set in a protected cove, which makes the beach calm, clear, and far more enjoyable than other parts of the island that experience heavier waves. The private beach setting is a major plus, offering a peaceful environment without vendor interruptions. The presence of overwater bungalows adds to the visual appeal, even for guests not staying in them. While the property markets itself as a five-star resort, the overall experience does not consistently meet that standard. The grounds are attractive, but service quality varies widely. Some staff members are warm, attentive, and clearly enjoy their roles, while others appear disengaged or inconvenienced by basic guest requests. This inconsistency significantly impacts the overall experience. Food across the resort was acceptable but unremarkable. In several instances, the buffet offered better flavor and more authentic Caribbean dishes than the specialty restaurants. For example, the Caribbean cuisine at the buffet was more flavorful and true to the region than the Caribbean restaurant itself, which was surprisingly underwhelming. Both the Caribbean restaurant and the steakhouse are part of the Diamond Club dining options, yet neither delivered a premium experience. At the steakhouse, despite an 8:00 p.m. reservation, entrees did not arrive until close to 10:00 p.m., causing us to miss a highly anticipated evening show. Other tables experienced similar delays. While our server was polite and apologetic, the kitchen delays were excessive, unexplained, and lacked proactive communication. The Diamond Club upgrade did not feel worth the additional cost. Diamond Club includes designated dining venues, seating areas, and butler service; however, execution fell short. Butler service rotated due to scheduled days off. One butler was proactive and helpful, while the other added little beyond what the concierge desk already provides. In practice, the service felt more symbolic than functional, assisting with a few reservations that could easily be handled through the concierge or app. The Royalton app was also unreliable. Room service orders placed through the app never arrived, making it difficult to rely on a feature meant to enhance convenience. Diamond Club benefits were poorly communicated. I only learned after returning home that there was a Diamond Club breakfast option, which was never mentioned during the stay. Diamond Club beach seating offered inconsistent service, with limited staff presence and no food service, which does not align with expectations for a premium tier. Operational issues were noticeable throughout the stay. Restaurant flow, front-of-house coordination, and guest communication often felt disorganized. Simple hospitality fundamentals, such as greeting guests, acknowledging wait times, and setting expectations, were frequently missing. Elevator outages, reportedly a recurring issue, were also observed and created accessibility concerns for guests with mobility challenges. The entertainment team deserves special recognition. They worked incredibly hard and consistently delivered engaging, high-energy shows. The live band that performed afterward was particularly impressive, and the lead singer was excellent. This was one of the highlights of the stay. Overall, Royalton Antigua is a visually beautiful resort with a calm beach environment that works well for families, particularly those traveling with children. However, I would not recommend upgrading to the Diamond Club, as it does not currently provide sufficient value or a true luxury experience. If visiting, I would suggest booking a standard room, enjoying the buffet, and setting expectations accordingly. I also want to note that some of the concerns shared here are not isolated incidents. After my stay, I reviewed past guest feedback and saw similar themes raised consistently over multiple years, particularly around service execution, dining delays, and Diamond Club value. I share this feedback constructively, as the property has real potential, but recurring issues suggest an opportunity for stronger operational oversight and clearer guest communication.

  Jan 14, 2026
• 

  Royalton experience has been really good

  I am pleasantly surprised about how enjoyable the Royalton is after reading all the reviews that I read last week. Everything that I read didn't negatively about it was not the case with my experience we enjoyed beach play with Malachi with the bowling everything and everyone was great and we enjoyed it very much!

  Jan 14, 2026
• 

  Maliki is the best

  We played beach bowling and had Maliki as our vibe team had fun with him . Overall it’s a good vibe J’Quan great server the food could be better but I’ll give it a pass but I love the atmosphere and the workers are really friendly

  Jan 14, 2026
• 

  Almost perfect stay at The Royalton

  Just arrived back from a wonderful 12 night stay at Royalton. The location is idyllic, a bay room view is a must. We were looked after by our butlers Shaunakay & Rodwin who were a credit to the hotel. Their expertise and professionalism was second to none- thank you both. Unfortunately, the day before we left a large party of 190 guests arrived together, which restaurants and staff found very difficult to cope with. This did slightly mar what would have been a perfect stay. Will definitely be returning!!

  Jan 14, 2026
• 

  Day pass

  I had a great experience at the royalton Antigua I met with Jahziel my waiter he did a great job he was able to mix me my mocktail and assist me in taking my pics since I was here solo.shout out to him please great asset to ur company.He went above and beyond

  Jan 13, 2026