Royalton Antigua, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4416 reviews

• 

  They need help

  Location was awesome,the atmosphere was so…so…rooms were ok but service was spotty….the bar service was probably the worst I’ve ever seen for paying for Diamond club ..never a fully stocked bar ,always waiting for service,staff always on there phones or in the back chatting.The lunch at poolside Diamond side was a gong show,at first they had a guy taking the order and by the time it took him to turnaround he ordered the wrong items! Finally half way through the week they had one lady doing everything and it went much smoother.As for the restaurants …Hunters was an absolute disgrace,they never had the brisket on 3 of the nights we went there and everyone’s meat was like shoe leather! I personally think there needs to be a shakeup of management not doing there jobs and I would also check to see the person buying your meats are getting what you paid for or they are buying the cheapest meat!You have a beautiful island and I believe this resort could be a 5 star with proper management!There is one person that stood out to me and she was training to be a butler,her name was Beverly she also worked at Hunters….. I would suggest you think again about Beverly she is much more suited to be a manager as she was a work horse and tried fixing everything.She has the personality to bring people together and get things done!

  Dec 11, 2025
• 

  NOT 5 star..

  arrived on november 11th departed nov 25th.we've stayed at 3,4,and 5 star hotels in the caribbean over the last 20 yrs,unfortunately this "5 star" hotel is punching above its weight and has no place calling itself or charging 5 star prices,3 star maybe... why do I rate it at this? well, the finishing in the rooms we had was more akin to premier inn...fittings hanging from the cieling,shoddy paintwork,overpaint everywhere,curtains that dont close fully,air con thats on full or not at all,basins that dont hold water(reported these but the guy couldnt fix them even though he thought he had)... You'd think the beach bar that also served the pool would be fully stocked BEFORE it opened at 10am? oh,no,unfortunately NOT.Every day you only had a slight selection of drinks available,then when the stock actually arrived it still wasn't what they needed and the area infront of the bar leading to the beach was rough and in need of desperate repair so mind your toes on those rocks... The beach was nice,smaller than the pictures would have you believe...this is the only hotel we've stayed at that ADVOCATES saving your sunbed and you need to get up early if you want a pair of beds that have a functioning parasol...we got there at around 7am every morning and the front row had gone!! and it gets very crowded like benidorm,not what you expect..beach towels are free to take as many as you like with no towel card you can change them several times a day and have more than one per person.They replenish them better than the bar restocks... the life guard is on the beach in his/her tower from 9am till 5pm,well,supposed to be...some days turning up as late as 12 midday...so be sure to only get into trouble when they eventually turn up.. Now,on the beach there is a stray dog.She is beautiful and very playful,but not having been taught social etiquette gets a bit excited and bouncy...not a problem if you know dogs as a short stern NO!! will calm her down...there are parents who seem to think she is going to harm their kids and resort to trying to beat her down...this just revs her up and she gets even more excited...she likes the bacon from breakfast and water poored into your cupped hand...she hates the jet ski and other vendors on the beach and barks at them,we think they've been horrible to her in the past and they often try and chase her off the beach.If you ignore her she'll ignore you...At the far end of the beach there's a local lobster restaurant which was usually busy and played better music,which you could hear from the sun loungers at the hotel, than the hotel pool trash....oh,on music,if you want to hear your own music please stick to earbuds,not evryone wants to hear the crap you may call music!! at the far end of the beach is a hill with ruins of a fort which you can walk to. There is a part of the walk that requires a little stamina to get up,wear some propper trainers...the views are great from up there though. There are 2 other dogs who stay around the grounds by the main buffet building. Vendors on the beach...a big shout out to Frenchie,sorted us a good trip...he's not pushy,will chat every day but when you're ready to book just call him over..jet ski's,haggle with the price and make sure they leave the superchargers on... Food...limited restaurants serving mostly the same food as the main buffet but put together for you and called something else..the steak house was a joke,poor organisation with the booking system and I thought it served was poor quality badly cooked food which seemed to be what other people thought too,not good when a "steak house" can't even cook a burger without cremating it or know what medium rare is for a steak..Food in the main canteen was the same virtually every day only changing when something was missing.. Communication between the restaurants is poor..for example the sports bar would have burger buns but no burgers when the main canteen would have burgers but no buns and they're virtually next door to each other..!! the sports bar had pictures around with "insperational" quotes...including one from Lance Armastrong,yes ARMASTRONG,they couldnt even spell his name correctly or realise he was disgraced for steroid use...Very "insperational".. The staff are the usual for a 3 star...some want to be there and are excellent,but some just hate the place and are just watching the clock..but on the whole they're up for a laugh if you want to have a joke with them.. Rooms,nothing special.The web site makes them look great,but in reality they're run of the mill.Maid service was up and down like any other 3 star hotel.. Noise in your room...the walls are paper thin,i'll say no more ....apart from why do people insist on slamming their room doors as hard as they can and shouting at each other when conversing,is there a competition for the noisiest most irratating person? If you take paracetomol and ibuprofen then take extra with you...we ran out and had to buy some there...here in the UK they're less than 50 pence a pack,we paid an eye watering $21 and $9 for the same dosage in the resort shop... Main reception and consierge staff were excellent,always happy to help. To sum up...if you're expecting a 5 star experience then you're going to be disappointed unless you can travel back in time by 10 yrs to its opening as it's tired and needs a quality check and refurb..if you want 3 star at 5 star prices then you'll be happy...

  Dec 11, 2025
• 

  Post travel experience not so great

  The location is stunning, right on the beachfront, and our Diamond Club room was very spacious. The hotel was fairly quiet for the time of year, and overall we really enjoyed our stay. However, I’ve reduced my rating to 3 stars because of my post-travel experience. I misplaced my AirPods — completely my own fault — and I messaged my butler immediately. Butler Rodwin kindly confirmed the AirPods had been found and placed in lost property and was very helpful throughout, he advised me to email posttravelRAN-ANU@royaltonresorts.com. I’ve now emailed three times, offering on multiple occasions to cover the cost of postage back to the UK, but I have yet to receive a single reply. As no one has responded, I’m turning to TripAdvisor in hopes of finally resolving this issue, as the team seems to reply here.

  Dec 10, 2025
• 

  Beautiful Island, but Royalton Antigua Fell Short of Expectations

  We recently stayed at the Royalton Antigua as a family of four (two adults, two kids ages 7 and 10). Having visited several Royalton properties before, we expected a consistent 5-star experience—unfortunately, this location did not meet that standard. Rooms & Property: The hotel is slightly dated and smaller than other Royaltons. We booked the Diamond Club with a butler, but outside of having our restaurant reservations pre-scheduled, the service added very little value. For the price, I expected a much more elevated experience. Service: The staff overall run on “island time”—which we understand to a degree—but it often translated into slow or inattentive service. I noticed a big difference between staff attitudes: the younger staff seemed uninterested in working, while the older staff were much warmer, more pleasant, and genuinely helpful. Entertainment: The absolute highlight of the trip was the entertainment team. They were incredible—not just in their nightly shows, but also with how they interacted with the kids at the beach and throughout the day. They are truly the heart of the resort and deserve a lot of credit. Food & Drinks: The food was just okay. This may be part of the island’s limitations, but compared to Royalton Cancún, this property was not close in quality. The café/dessert area kept running out of ice, which meant half the drinks on the menu couldn’t be made—a running joke by day three. Overall Recommendation: If you’re expecting a true 5-star experience, I would recommend looking next door at Galley Bay Resort & Spa, which felt much more aligned with luxury and service standards. Out of all the Royaltons we’ve visited, this one would unfortunately receive the lowest rating from our family. Antigua is beautiful, but we would choose a different resort next time.

  Dec 10, 2025
• 

  Amazing

  We recently stayed at Royalton Antigua for our honeymoon and it was an absolutely amazing experience from start to finish! The resort is stunning, the beach is beautiful, and the atmosphere is relaxing yet full of energy when you want it. A special shoutout to Zo and Shanice, who truly made our stay unforgettable. Their warmth, professionalism, and genuine care stood out every single day. They went above and beyond to make sure guests were happy, and their friendly personalities added so much joy to the trip. Royalton Antigua is lucky to have them! If you’re looking for a resort with excellent service, great food, beautiful views, and staff who make you feel right at home, Royalton Antigua is the perfect choice.

  Dec 10, 2025