Royal Solaris Los Cabos Resort & Spa - All-Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15249 reviews

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  Please read before reserving this place!

  After reading the reviews, I expected this place to have an overall good rating. Either the reviews are fake, or many people have very low standards for food. The food wasn’t just bad—it made our entire group sick. We were 15 people, and everyone got sick. Their café served basically the same food for breakfast, lunch, and dinner. That wouldn’t be a problem if it were cooked properly, but it wasn’t. If you’re vegetarian or only eat halal meat, you will starve. And honestly, the worst part wasn’t even the food—it was the staff. They were rude, dismissive, and didn’t seem to care at all when we complained. They didn’t apologize or try to make things right; they just looked at us like we were the problem. The food was constantly undercooked or overcooked, with little to no seasoning. If they ran out of something, it felt like they were just grilling or boiling whatever they had in the back. It also seemed like the “restaurant” was simply taking food from the café and reselling it. We even went to the sushi restaurant (zai ?) and there was only one sushi roll available, made with old white rice. The most frustrating part was how little they cared to fix any of it. When we spoke to other guests, they shared similar experiences. On the way back, our Uber driver even said that almost everyone he picks up from this hotel says the same thing. Don’t stay here—there are much better options.

  Dec 23, 2025
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  Excellent food, attentive staff, and a wonderful ambience

  The food was excellent, and the ambience was delightful. The entire staff was highly coordinated and ensured timely service. We interacted with Floci, Flor Cecilia, and Eriek, who demonstrated outstanding customer service and professionalism

  Dec 21, 2025
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  TERRRRRRRIIBLE, A VACATION FROM HELL

  DON’T BOOK THIS RESORT. This was hands down the worst vacation and travel experience I have ever had. From the moment we arrived, it was clear that nothing on the website is accurate. The activities, food, schedules, and so-called “family-friendly” promises are all false advertising. They do not accommodate Muslims at all or anyone with dietary restrictions. They do not accommodate special diets, period. The food is absolutely trash. None of the restaurants hold any quality. The fish is boiled and covered with a different sauce every single day to make it seem new. At the buffet, I personally watched staff scrape burnt fried rice and still serve it, and when food runs out they just put out whatever they have left without caring about quality or guests. The pools were freezing cold, completely unusable — especially for kids. The rooms were just as bad because there was no heater, making the stay uncomfortable the entire time. The activities are a complete lie. We planned our days based on the schedule provided and not one thing actually happened as advertised. Everything was canceled, changed, or never happened at all. Nothing on the website matches reality. There was no transportation to the airport, which added stress and extra cost, and they also offer no late checkout, even after all these issues — just a flat refusal. The staff themselves are mostly nice, but it’s obvious everything is out of their control. Management does not care about guest experience — it feels like they only care about making money. I highly recommend booking another resort, especially if you have kids. Do not let the kid-friendly advertising fool you — this place is not what it claims to be. Worst vacation ever. Save your money and go somewhere else.

  Dec 21, 2025
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  Royal Salaris

  Omar at the front is amazing. Always a good chat and gets bags where they need to go. Palma, Erik, Aarron, Hector, and captain Miguel are all amazing in the different restaurants. They have always made our dinners a great experience and are very catering to food allergies. We always enjoy our time spent at the Royal Solaris and continue to come back because of the great service provided.

  Dec 21, 2025
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  Family vacation 2025

  Very friendly and helpful staff members. Love the ocean the beach and whether.Omar, Alberto and Gerardo where the first one I interacted with and will never forget them.

  Dec 21, 2025