Royal Solaris Los Cabos Resort & Spa - All-Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15249 reviews

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  Excellent food, attentive staff, and a wonderful ambience

  The food was excellent, and the ambience was delightful. The entire staff was highly coordinated and ensured timely service. We interacted with Floci, Flor Cecilia, and Eriek, who demonstrated outstanding customer service and professionalism

  Dec 21, 2025
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  TERRRRRRRIIBLE, A VACATION FROM HELL

  DON’T BOOK THIS RESORT. This was hands down the worst vacation and travel experience I have ever had. From the moment we arrived, it was clear that nothing on the website is accurate. The activities, food, schedules, and so-called “family-friendly” promises are all false advertising. They do not accommodate Muslims at all or anyone with dietary restrictions. They do not accommodate special diets, period. The food is absolutely trash. None of the restaurants hold any quality. The fish is boiled and covered with a different sauce every single day to make it seem new. At the buffet, I personally watched staff scrape burnt fried rice and still serve it, and when food runs out they just put out whatever they have left without caring about quality or guests. The pools were freezing cold, completely unusable — especially for kids. The rooms were just as bad because there was no heater, making the stay uncomfortable the entire time. The activities are a complete lie. We planned our days based on the schedule provided and not one thing actually happened as advertised. Everything was canceled, changed, or never happened at all. Nothing on the website matches reality. There was no transportation to the airport, which added stress and extra cost, and they also offer no late checkout, even after all these issues — just a flat refusal. The staff themselves are mostly nice, but it’s obvious everything is out of their control. Management does not care about guest experience — it feels like they only care about making money. I highly recommend booking another resort, especially if you have kids. Do not let the kid-friendly advertising fool you — this place is not what it claims to be. Worst vacation ever. Save your money and go somewhere else.

  Dec 21, 2025
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  Family vacation 2025

  Very friendly and helpful staff members. Love the ocean the beach and whether.Omar, Alberto and Gerardo where the first one I interacted with and will never forget them.

  Dec 21, 2025
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  HORRIBLE!

  Absolutely Disgusted – This Hotel RUINED Our Trip and Should Be Ashamed I honestly cannot believe this hotel is allowed to operate the way it does. I have never written a TripAdvisor review in my life, but this experience has been so unbelievably horrible, disgusting, and unacceptable that I feel like I HAVE to warn other families before they make the mistake of staying here. From beginning to end, this has been a nightmare. Service: The service is appalling. Staff are dismissive, uncaring, and act like guests are a burden. Our experience with Gerardo at the front desk was beyond frustrating and honestly heartbreaking. We explained that our reservation app wasn’t working and we needed help because we had kids who needed to eat. Instead of helping, he gave attitude and coldly told us “it’s past 4pm, there’s nothing I can do.” No empathy. No effort. No compassion. Just complete indifference. Food & Health: The food here is not only terrible, it’s concerning. Every single person in my family got sick with diarrhea after eating here. That alone should be enough to tell you the quality we’re dealing with. The buffet food is cold, not even warm. The food looks and tastes nasty at every restaurant. By day three we were so disgusted and fed up that we started eating outside the hotel just to survive. And to top it off, I ordered room service soup for my sick daughter hoping to comfort her… and they delivered the soup ICE COLD. The rice in the soup wasn’t even breaking down because of how cold it was. As a parent, that was beyond infuriating and heartbreaking. Ridiculous Staffing & Chaos: Every single food station is severely understaffed. They have ONE person working each station. The pizza station literally had over 50 people waiting for pizza with ONE person making them. Watching families stand in long lines for basic food is ridiculous and unacceptable for any hotel, let alone one that claims to be “quality.” Basic Comfort Doesn’t Exist: Even basic things like hot water are a challenge. The water is freezing, and when you ask them to fix it, they simply don’t care and don’t do anything. This has been one of the worst travel experiences of our lives. Instead of enjoying our vacation, we’ve been stressed, ignored, sick, and completely disgusted by the lack of care, quality, and humanity here. We came to relax. Instead, this place ruined our trip. I would never stay here again and I strongly warn any families considering this place — do yourself a favor and stay anywhere else. Guys I promise you I do not write anyone bad reviews. Don’t come here!!!!!!!!!!

  Dec 20, 2025
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  Facts

  The location is convenient. Nice views with kind staff, Omar was the best funny and does a nice job. The room service was very good and we got a lot of it. The bar staff was excellent and Paola was a great concierge.

  Dec 20, 2025