What We Love

  • The onsite theatre features a diverse collection of hit shows, including comedy, Broadway, Mayan cultural performances, and more. 
  • Parents can enjoy much-needed alone time while their children get involved in a variety of kid-friendly activities around the resort. 
  • Indulge your mind and body at the full-service spa.

Things to Know

  • The resort is located in the heart of Cancun's Hotel Zone.
  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • One-way shuttles are available for quick rides into town. 

Resort Details

Dining
Guests can enjoy sushi, Mexican and international cuisines at the resort's various restaurants and bars.
OnSite Dining
  • Las Fuentes
    Expansive, linen-service, two level, air-conditioned restaurant with window walls overlooking the pool and sea. Serves full buffet and continental breakfast daily and a different daily buffet for dinner: Mexican, Caribbean, international, taco party, grill and the Gala buffet (No dress code or reservations required).
  • Marco Polo
    Air-conditioned, A la carte restaurant serving four weekly international menus (Italian, International, French and Innovation menu). Dress code enforced and no reservations needed.
  • Rosmarinus
    Featuring traditional Mexican palapa roof, this restaurant serves lunch buffet daily and might serve (depending on season and operational hotel needs) Mexican A la carte dining with four Mexican specialities: by region, gourmet, typical and fajitas (reservations not required, formal dress code for dinner).
  • Various Lounges/Bars
    - Royal Lobby Bar
    - Pool and swim up bar
    - Snack Royal
The resort provides shuttle service, room service, an exercise gym, spa and other amenities.
On-Site Amenities
  • 24-hour front desk
  • Airport shuttle service†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • Airport shuttle service†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Room service - limited hours†
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Four different wedding packages available.
    Please contact: cancunguests@hotelessolaris.com
    for details.

    Wedding Mexican kiosko available on-site.

† Fees may apply

Water sports, direct access to the beach, golf, gambling and more fun activities are available.
On-Site Recreation
  • Children's pool
    There are 2 children's pools on-site.
  • Children's program, onsite

    Mini club includes our water park with funny slides and supervised children activities.

  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports †
    - Jet skis
    - Wave runners
    - Motor boats
    - Deep sea fishing
  • Non-Motorized Water Sports
    - Kayaks
    - Pedal boats
    - Windsurfing

    Note: Use of our hotel gym facility is complimentary

    Sports and entertainment team offers a weekly activities program
  • Pool
    There are 2 pools on-site. One large ocean front pool divided into sections (with pergola roofs areas available). Free-form pool activities, swim-up bar & children section.


    MINI CLUB includes our water park with funny slides. It offers supervised children activities (4-11 yrs old) , daily opens from 9 am to 6 pm. Children under four are welcomed to enjoy it with an adult (baby's section available)
    Mini club weekly activities program includes mexican, artistic and sport activities as well as games and contests. A gourmet and ecological day might also be part of it. Movies and video games are also available. This Property has Swim up Bars.
  • Spa †
  • Steam bath †
  • Theatre
    Movie theater exclusively for children.
Off-Site Recreation
  • Gambling †
    Two popular casinos located downtown Cancún.
  • Golf †
    Golf course located within a mile of the property.
On-Site Attraction
  • On-site Entertainment
    7 different fabulous theme parties a week, from Mexican (with Mariachi group live music), Hollywood, Latina, Broadway, Gala, Magic, and Karaoke. These shows are presented at our hotel theater, start at 8 or 8:30 and last about an hour.
Off-Site Attraction
  • Other Local Attractions
    Playa Delfines - Known as "El Mirador" by the local. It's one of the most popular and largest beaches in Cancún. It's about one mile away from this Resort.

    Interactive aquarium - Part of "La Isla Shopping Maill", located aprox. at a 7 miles distance

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 11285 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect Fall Beach Days.

    This was a short trip but we got two of the most spectacular beach days ever! The water was so beautiful, clear and calm. And at our last night we got an amazing dinner at Marco Polo, thank you so much Luciana and Laura for helping us to get the reservation, you guys are the best!

    Nov 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Hostess at Marco Polo

    LUCIANA the hostess is the most helpful person in the resort. She made my birthday at Marco Polo very special by making sure we have tables. She is also friendly and always greet you with a smile. She should be a manager.

    Nov 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Friendly staff and clean and plentiful facilities

    My family had an excellent time at the hotel. Highs were the cleanliness, super friendly staff, plenty of pools and jacuzzis, and of course the awesome ocean access. Particular standouts were the staff. We really enjoyed doing yoga and aquatic exercises with Andres, the hotel's gym trainer. We also appreciated the care Keidy, Alisson, and Ruby would give us when entering the buffet for breakfast and dinner. Alexander the pool bartender was also great and was an expert. We really appreciated the whole experience and can't wait to be back! It feels like a second home thanks to the well-kept hotel features and friendly staff.

    Oct 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Have fun in the sunshine Cancun style.

    Always friendly guy at Rusmorinos. Alberto,Alfredo,Cupul,Mateo and Tomas were always ready to make sure I had all I wanted every day. Thanks for all these guys making my trip wonderful.

    Oct 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Keeps getting BETTER everytime back

    GREAT TRIP - beginning to end!! We checked in with our Butler Ross. We didn't know as Presidential members, we now have a Butler!!! Ross was AWESOME!! He showed us 2 rooms - the original Ocean-view we booked, or a Lagoon view Presidential with a giant balcony and hot tub. Ross made all our dinner reservations for us AND our member friends staying over at the Caribe. Even got us over to the new Don Gus Mexican restaurant (excellent) at the GR Solaris up the road. He would always touch base with us a few time during the day and was always a pleasure to deal with. The room, food, pool, and facilities were fantastic. One of the cleanest resorts we go to. Shout out to some of the great people working there - Yuri our maid kept the room lovely; Roberto was the BEST waiter at Veneto, Rodizzio, and Gala; Javier at the Caribe pool bar; Isaac & Cecillio at the Members Bar always had EXCELLENT cocktails (and Cecillio did an awesome Tequila tasting); Dayan, Anayeil, & Capitan Eduardo at the Cafe Solaris and Bogavante were fantastic; at the Spa Leo, Borel, Yuri & Conchy were wonderful hosts/masseuses. AND another shout out to Ross out Butler - he really added a truly personal touch to our wonderful vacation.

    Oct 27, 2025
Hotel Advisories
  • AdvisorySpring Break Policy - Hotel does allow individual spring breakers, but no groups. $100 cash per person (refundable) deposit is required at check-in.
  • AdvisoryThere is an environmental sanitation tax for hotels in Cancun. The fee is $1 USD per hotel room, per night for every tourist that stays overnight in the municipality of Benito Juarez. This tax must be paid at the check-in.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $76 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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