Royal Solaris Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

11034 reviews

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  Returning guests

  We got a room early at no extra fee! This is our second time coming to Solaris, we are looking forward to the stay! Tania was very helpful and sweet

  Jul 06, 2025
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  Great kids pool

  The kids pool is great. My 4 yo son and 11 year old daughter had a blast on all the slides. Emi was especially sweet and helpful.

  Jul 06, 2025
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  Family fun

  Famy friendly resort complete with a kids club. It has programming specifically for kids throughout the day. Emi was wonderful when checking in and out the kids. She and her colleagues were diligent and make sure they kids were safe when we were there and most importantly when we left the kids in their care. The hotel was comfortable. Food was good. Staff was kind and accessible. I would definitely recommend this resort when playing a family vacation. There is also plenty of activities for adults and couple. The resort is not far from the airport and the beach is lovely.

  Jul 06, 2025
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  Loved it here !

  I went to Royal Solaris with my husband and baby and had the best time!!! The hotel is very nice and clean and the foam pool party was unexpected for us we had a blast there! All the restaurants had AMAZING food!!! Special shout out to a couple of employees. Adrian would always go above and beyond even offering to entertain my baby at breakfast so I could go make my plate. Laura from royal solaris buffet was amazing as well. Ignacio showed the sports bar to my husband and treated him amazing from the start. Roberto from rosmarinus was great !! Tomasa what a sweetheart every morning she’d be cleaning by us and we had a lovely conversation with her. Eliza would come by every morning to clean our hotel room and would do amazing service. She even helped my husband find his wallet !! Cesar our waitress was exceptional !! Capitan Antonio was very kind to us and offered great service. And last shout out to suleica and azucena at the kids club who were very kind to my baby and I❤️ Kenia and Vanessa were so sweet to us as well and helped us accommodate us to a new room when it was needed Thank you Royal Solaris for treating us like family and making my baby’s first birthday a trip to remember !❤️🥰🙏 Oh and they even went as far as making a cake for my birthday !🥹🫶

  Jul 06, 2025
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  Loud, Unhelpful, and Ignored: Not Worth the Stay

  Review of Royal Solaris Cancun We recently stayed at Royal Solaris Cancun and, unfortunately, our experience was disappointing due to multiple issues. The Room & Service Issues On our first night, a loud screeching noise started coming from our bathroom. It didn’t happen right away, but once it started, we called reception—no answer. We closed the bathroom door, which helped a little, but the noise got worse in the middle of the night, waking us up three separate times. It was so loud it startled us awake. Since we were exhausted, we waited until morning to report it. We tried calling reception again in the morning—still no answer. We then called another number (possibly concierge), but they didn’t speak English and transferred us back to reception, where no one answered. Before breakfast, we walked down to reception, stood in line, and reported the issue. There was no apology, just a quick response that maintenance would check on it. After being away for a few hours, we returned to our room. It had been cleaned, and the noise seemed to be gone, so we assumed maintenance had fixed it. But as soon as we got comfortable, the noise came back even louder. Closing the door didn’t help. We called reception again, and someone finally answered, but they were dismissive, saying, "Maintenance has you on their list." We waited another 45 minutes to an hour, but the noise was unbearable, and I really needed rest before dinner. I walked back down to reception to insist that it be fixed immediately, as the issue had been ongoing for nearly 18 hours and was ruining our stay. After some back and forth, reception called maintenance again, and about 30 minutes later, they arrived. The noise stopped for a few hours after maintenance worked on it, but then it came back when we flushed the toilet. We tried calling reception again—no answer. We have multiple videos documenting the issue, as it completely disrupted our ability to enjoy our room. To make matters worse, when we checked out, there was still no apology, and we were also charged for the shuttle from the airport to the hotel—even though we were told it would be free. We’ve contacted the hotel multiple times since our stay to try to resolve this. They responded once, saying they would look into it, but then never followed up and have ignored every message since. Food & Drinks The buffet dinner was barely edible, which was disappointing. The breakfast buffet was good. The servers were all nice and friendly, which was one of the highlights of our stay. The drinks were awful, but at least they were strong. Overall Experience We received an upgrade from GR Solaris to Royal Solaris due to construction next door. Upon check-in, reception gave us no information about the hotel or amenities. We got lost on the way to our room and had no idea what was going on at the hotel. The foam party was fun, which was one of the few positives about our stay. We are very disappointed with how the issues with our room were handled and how we’ve been ignored since. It greatly affected our experience, and we hope the hotel takes this feedback seriously to improve service for future guests. FYI - We have video of the noise, it is attached to our Google review.

  Jul 06, 2025