What We Love

  • The onsite theatre features a diverse collection of hit shows, including comedy, Broadway, Mayan cultural performances, and more. 
  • Parents can enjoy much-needed alone time while their children get involved in a variety of kid-friendly activities around the resort. 
  • Indulge your mind and body at the full-service spa.

Things to Know

  • The resort is located in the heart of Cancun's Hotel Zone.
  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • One-way shuttles are available for quick rides into town. 

Resort Details

Guests can enjoy sushi, Mexican and international cuisines at the resort's various restaurants and bars.
OnSite Dining
  • La Palapita Sushi Bar
    La Palapita Sushi Bar offers Japanese food. Sushi rolls are made with a variety of fresh ingredients. 
  • Las Fuentes
    Expansive, linen-service, two level, air-conditioned restaurant with window walls overlooking the pool and sea. Serves full buffet and continental breakfast daily and a different daily buffet for dinner: Mexican, Caribbean, international, taco party, grill and the Gala buffet (No dress code or reservations required).
  • Marco Polo
    Air-conditioned, A la carte restaurant serving four weekly international menus (Italian, International, French and Innovation menu). Dress code enforced and no reservations needed.
  • Rosmarinus
    Featuring traditional Mexican palapa roof, this restaurant serves lunch buffet daily and might serve (depending on season and operational hotel needs) Mexican A la carte dining with four Mexican specialities: by region, gourmet, typical and fajitas (reservations not required, formal dress code for dinner).
  • Various Lounges/Bars
    - Royal Lobby Bar
    - Pool and swim up bar
    - Snack Royal
    - Late Snack at Las Fuentes 
    - Late Snack/Royal Motor Lobby
The resort provides shuttle service, room service, an exercise gym, spa and other amenities.
On-Site Amenities
  • 24-hour front desk
  • Airport shuttle service†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • Airport shuttle service†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Room service - limited hours†
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Four different wedding packages available.
    Please contact: cancunguests@hotelessolaris.com
    for details.

    Wedding Mexican kiosko available on-site.

† Fees may apply

Water sports, direct access to the beach, golf, gambling and more fun activities are available.
On-Site Recreation
  • Bike rental
  • Children's pool
    There are 2 children's pools on-site.
  • Children's program, onsite

    Mini club includes our Noah's water park with funny slides and supervised children activities.

  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports †
    - Jet skis
    - Wave runners
    - Motor boats
    - Deep sea fishing
  • Non-Motorized Water Sports
    - Kayaks
    - Pedal boats
    - Windsurfing
    - Boogie boards
    - Sailing available at our private marina
    Scuba diving demonstration at the pool

    Note: Use of our hotel gym facility is complimentary

    Sports and entertainment team offers a weekly activities program
  • Pool
    There are 2 pools on-site. One large ocean front pool divided into sections (with pergola roofs areas available). Free-form pool activities, swim-up bar & children section.


    MINI CLUB includes our Noah's water park with funny slides. It offers supervised children activities (4-11 yrs old) , daily opens from 9 am to 6 pm. Children under four are welcomed to enjoy it with an adult (baby's section available)
    Mini club weekly activities program includes mexican, artistic and sport activities as well as games and contests. A gourmet and ecological day might also be part of it. Movies and video games are also available. This Property has Swim up Bars.
  • Spa †
  • Steam bath †
  • Theatre
    Movie theater exclusively for children.
Off-Site Recreation
  • Gambling †
    Two popular casinos located downtown Cancún.
  • Golf †
    Golf course located within a mile of the property.
On-Site Attraction
  • On-site Entertainment
    7 different fabulous theme parties a week, from Mexican (with Mariachi group live music), Hollywood, Latina, Broadway, Gala, Magic, and Karaoke. These shows are presented at our hotel theater, start at 8 or 8:30 and last about an hour.
Off-Site Attraction
  • Other Local Attractions
    Playa Delfines - Known as "El Mirador" by the local. It's one of the most popular and largest beaches in Cancún. It's about one mile away from this Resort.

    Interactive aquarium - Part of "La Isla Shopping Maill", located aprox. at a 7 miles distance

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 11034 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Returning guests

    We got a room early at no extra fee! This is our second time coming to Solaris, we are looking forward to the stay! Tania was very helpful and sweet

    Jul 06, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great kids pool

    The kids pool is great. My 4 yo son and 11 year old daughter had a blast on all the slides. Emi was especially sweet and helpful.

    Jul 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family fun

    Famy friendly resort complete with a kids club. It has programming specifically for kids throughout the day. Emi was wonderful when checking in and out the kids. She and her colleagues were diligent and make sure they kids were safe when we were there and most importantly when we left the kids in their care. The hotel was comfortable. Food was good. Staff was kind and accessible. I would definitely recommend this resort when playing a family vacation. There is also plenty of activities for adults and couple. The resort is not far from the airport and the beach is lovely.

    Jul 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved it here !

    I went to Royal Solaris with my husband and baby and had the best time!!! The hotel is very nice and clean and the foam pool party was unexpected for us we had a blast there! All the restaurants had AMAZING food!!! Special shout out to a couple of employees. Adrian would always go above and beyond even offering to entertain my baby at breakfast so I could go make my plate. Laura from royal solaris buffet was amazing as well. Ignacio showed the sports bar to my husband and treated him amazing from the start. Roberto from rosmarinus was great !! Tomasa what a sweetheart every morning she’d be cleaning by us and we had a lovely conversation with her. Eliza would come by every morning to clean our hotel room and would do amazing service. She even helped my husband find his wallet !! Cesar our waitress was exceptional !! Capitan Antonio was very kind to us and offered great service. And last shout out to suleica and azucena at the kids club who were very kind to my baby and I❤️ Kenia and Vanessa were so sweet to us as well and helped us accommodate us to a new room when it was needed Thank you Royal Solaris for treating us like family and making my baby’s first birthday a trip to remember !❤️🥰🙏 Oh and they even went as far as making a cake for my birthday !🥹🫶

    Jul 06, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Loud, Unhelpful, and Ignored: Not Worth the Stay

    Review of Royal Solaris Cancun We recently stayed at Royal Solaris Cancun and, unfortunately, our experience was disappointing due to multiple issues. The Room & Service Issues On our first night, a loud screeching noise started coming from our bathroom. It didn’t happen right away, but once it started, we called reception—no answer. We closed the bathroom door, which helped a little, but the noise got worse in the middle of the night, waking us up three separate times. It was so loud it startled us awake. Since we were exhausted, we waited until morning to report it. We tried calling reception again in the morning—still no answer. We then called another number (possibly concierge), but they didn’t speak English and transferred us back to reception, where no one answered. Before breakfast, we walked down to reception, stood in line, and reported the issue. There was no apology, just a quick response that maintenance would check on it. After being away for a few hours, we returned to our room. It had been cleaned, and the noise seemed to be gone, so we assumed maintenance had fixed it. But as soon as we got comfortable, the noise came back even louder. Closing the door didn’t help. We called reception again, and someone finally answered, but they were dismissive, saying, "Maintenance has you on their list." We waited another 45 minutes to an hour, but the noise was unbearable, and I really needed rest before dinner. I walked back down to reception to insist that it be fixed immediately, as the issue had been ongoing for nearly 18 hours and was ruining our stay. After some back and forth, reception called maintenance again, and about 30 minutes later, they arrived. The noise stopped for a few hours after maintenance worked on it, but then it came back when we flushed the toilet. We tried calling reception again—no answer. We have multiple videos documenting the issue, as it completely disrupted our ability to enjoy our room. To make matters worse, when we checked out, there was still no apology, and we were also charged for the shuttle from the airport to the hotel—even though we were told it would be free. We’ve contacted the hotel multiple times since our stay to try to resolve this. They responded once, saying they would look into it, but then never followed up and have ignored every message since. Food & Drinks The buffet dinner was barely edible, which was disappointing. The breakfast buffet was good. The servers were all nice and friendly, which was one of the highlights of our stay. The drinks were awful, but at least they were strong. Overall Experience We received an upgrade from GR Solaris to Royal Solaris due to construction next door. Upon check-in, reception gave us no information about the hotel or amenities. We got lost on the way to our room and had no idea what was going on at the hotel. The foam party was fun, which was one of the few positives about our stay. We are very disappointed with how the issues with our room were handled and how we’ve been ignored since. It greatly affected our experience, and we hope the hotel takes this feedback seriously to improve service for future guests. FYI - We have video of the noise, it is attached to our Google review.

    Jul 06, 2025
Hotel Advisories
  • AdvisorySpring Break Policy - Hotel does allow individual spring breakers, but no groups. $100 cash per person (refundable) deposit is required at check-in.
  • AdvisoryThere is an environmental sanitation tax for hotels in Cancun. The fee is $1 USD per hotel room, per night for every tourist that stays overnight in the municipality of Benito Juarez. This tax must be paid at the check-in.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $76 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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