Royal Solaris Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

11034 reviews

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  Amazing massages at Akua, Club Solaris!

  Last day of our vacation at Solaris, so my wife and I decided to make it a self care day and booked the Romantic Couples massage at the new Akua spa. We arrived 40 minutes early and enjoyed the hot tube before our scheduled massage. The receptionist, Sara, help d us get checked in and set up with lockers and robes. Hot tub soak was a great way to relax before our massage. Another attendant came to let us know when it was time to get out and shower before our massage. The locker rooms were large and appointed with everything that you would need. The couples room had the perfect ambiance and soothing music. My wife’s masseuse was Evello and mine was Berenice. Both were amazing! The pressure was perfect and they were very attentive to our muscles needs. For me it’s my shoulders and form my wife it’s her legs and feet. Top notch massage, for sure. We will definitely do this again on our next visit!

  Jul 04, 2025
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  Cleaning lady

  The person who do my room was great she do a good costumer service excellent She was amazing the two weeks love it I highly recommend

  Jul 04, 2025
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  The Staff Make This Resort Shine 🌟

  We’ve stayed at Royal Solaris Cancun multiple times, and what keeps us coming back is without a doubt the incredible staff. The resort itself is beautiful, the beach is breathtaking, and the food is great—but it’s the people who truly make the experience unforgettable. From the moment we check in at the Premier desk, Carlos, Claudia and Germain always go above and beyond to make sure our stay is nothing short of perfect. Their attention to detail, warmth, and professionalism are unmatched. In the restaurants, Darwin el Capitán leads with excellence and heart—he makes every meal feel like a VIP experience. Special thanks to Misrain and Didier from Veneto, whose professionalism, kindness, and attentive service made our dining memorable. We also want to give a shoutout to Fabian el Capitán from Café Solaris, who, along with Leonardo, Alfredo, and Carlos, provides outstanding and friendly service that always makes dining enjoyable. We especially want to highlight Ricky Gil at Marco Polo Restaurant—he goes above and beyond every single time. Ricky’s energy, warmth, and exceptional service make Marco Polo feel like fine dining with family. He remembers guests and creates a personal, joyful atmosphere that truly stands out. Lupita and Cupul at the GR Caribe pool are true gems. Their poolside service is fast, thoughtful, and always delivered with a friendly smile. They make lounging by the pool that much better. Herlinda makes the best pizzas by the pool—fresh, crisp, and absolutely delicious. Watching her work is a treat, and the quality never disappoints. And over at the sports bar in GR Caribe, Javier and Melchor are fantastic. Their drinks are spot on, and they create such a fun and welcoming environment whether you’re watching a game or just enjoying the evening breeze. It’s bittersweet to see that many others who made this resort feel like family are no longer here. They were truly special and are deeply missed.

  Jul 02, 2025
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  Solid hotel and good trip overall

  Great trip overall We just returned from our stay at Royal Solaris and overall it was a very solid trip and a great experience. In summary: food on top, super clean facilities, nice evening shows, good pools, rooms could be updated, all staff busting their behind to help, not a ton a ton of activities. - Staff: they make the hotel what it is! The staff is incredible and works really hard to make sure we had a good time. Entertainment to restaurant to bars and cleaning crew. They are all awesome. Special mention to Mayra at the pool bar! - Rooms: a little outdated but they have pretty much everything you need. Mattress is comfortable, mini fridge, ample closet space. Only negative would be that we did not have a balcony and no place to dry our beach clothes. And the water pressure was quite low. - Food: great food with lots of variety especially at the buffets, never a wait time to be seated. We did not try much of the “A La Carte” so I can’t say anything. Their fish was great every single time! The food near the pool does not change but the burger are damn good and the pizzas are awesome (stone cooked - really really good) - Drinks: one bar at the pool overwhelmed by people since it’s the only bar outside. No bar at the beach and one main bar in the lobby. You have an extra bar if you are a member. Drinks might be an opportunity because it took a while to get some drinks: either at the restaurants or at the bars. - Pools: you have one big pool interconnected and two separate ones much smaller. They are all very clean and well maintained. We enjoyed the fact the depth was around 5ft across - it provided us with safety feeling with the kids. Next to the restaurant, you also have a nice Jacuzzi with a good view on the ocean. - Activities: we felt like there could have been more activities. You have the usual aquagym and then a small mid day activity and bingo at 3pm… That’s pretty much it for the pool area. And in the evening, you have a DJ and some other activities. We would have liked to see a little more games and fun around the pool. Hope that helps! Definitely recommend the hotel as they gave us everything we were looking for for a relaxing family vacation.

  Jul 02, 2025
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  Welcoming Staff and Fun for Kids

  This place was perfect for my 2 year old. He had the time of his life and we got to take a relaxing break The staff are very welcoming and nice. Shout out to Azucena for the wonderful service!

  Jul 02, 2025