What We Love
- The onsite theatre features a diverse collection of hit shows, including comedy, Broadway, Mayan cultural performances, and more.
- Parents can enjoy much-needed alone time while their children get involved in a variety of kid-friendly activities around the resort.
- Indulge your mind and body at the full-service spa.
Things to Know
- The resort is located in the heart of Cancun's Hotel Zone.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
- One-way shuttles are available for quick rides into town.
Resort Details
- Las FuentesExpansive, linen-service, two level, air-conditioned restaurant with window walls overlooking the pool and sea. Serves full buffet and continental breakfast daily and a different daily buffet for dinner: Mexican, Caribbean, international, taco party, grill and the Gala buffet (No dress code or reservations required).
- Marco PoloAir-conditioned, A la carte restaurant serving four weekly international menus (Italian, International, French and Innovation menu). Dress code enforced and no reservations needed.
- Oriental Restaurant
Specialty: Oriental cuisine
Menu: À la carte.
Reservations required
- RosmarinusFeaturing traditional Mexican palapa roof, this restaurant serves lunch buffet daily and might serve (depending on season and operational hotel needs) Mexican A la carte dining with four Mexican specialities: by region, gourmet, typical and fajitas (reservations not required, formal dress code for dinner).
- Tavo RestaurantConcept: Asian cuisineService Type: À la carteReservation: Required
- Various Lounges/Bars- Royal Lobby Bar
- Pool and swim up bar
- Snack Royal
- 24-hour front desk
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Room service - limited hours†
- Safe deposit box
- Shopping mall†
- Spa†
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Business Services†
- Internet Access†
- Four different wedding packages available.
Please contact: cancunguests@hotelessolaris.com
for details.
Wedding Mexican kiosko available on-site.
† Fees may apply
- Children's poolThere are 2 children's pools on-site.
- Children's program, onsite
Mini club includes our water park with funny slides and supervised children activities.
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †- Jet skis
- Wave runners
- Motor boats
- Deep sea fishing - Non-Motorized Water Sports- Kayaks
- Pedal boats
- Windsurfing
Note: Use of our hotel gym facility is complimentary
Sports and entertainment team offers a weekly activities program - PoolThere are 2 pools on-site. One large ocean front pool divided into sections (with pergola roofs areas available). Free-form pool activities, swim-up bar & children section.
MINI CLUB includes our water park with funny slides. It offers supervised children activities (4-11 yrs old) , daily opens from 9 am to 6 pm. Children under four are welcomed to enjoy it with an adult (baby's section available)
Mini club weekly activities program includes mexican, artistic and sport activities as well as games and contests. A gourmet and ecological day might also be part of it. Movies and video games are also available. This Property has Swim up Bars. - Spa †
- Steam bath †
- TheatreMovie theater exclusively for children.
- Gambling †Two popular casinos located downtown Cancún.
- Golf †Golf course located within a mile of the property.
- On-site Entertainment7 different fabulous theme parties a week, from Mexican (with Mariachi group live music), Hollywood, Latina, Broadway, Gala, Magic, and Karaoke. These shows are presented at our hotel theater, start at 8 or 8:30 and last about an hour.
- Other Local AttractionsPlaya Delfines - Known as "El Mirador" by the local. It's one of the most popular and largest beaches in Cancún. It's about one mile away from this Resort.
Interactive aquarium - Part of "La Isla Shopping Maill", located aprox. at a 7 miles distance
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11551 reviews
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Jan 31, 2026Food and buffet need work!
The location is fantastic, the beach is beautiful but the resort needs work. The buffet has limited selection (sometimes they have the same things out that were out for dinner the previous night) You cant help youself to things like home fries or bacon at breakfast you need to request bacon from your server which is like pulling teeth. The server (Alfredo ) was rude and looked like i was inconveniencing him every time i asked for bacon. Then would take over 15-20 minutes to go get it. Im not one to complain about an all inclusive buffet we have been to many all inclusive resorts before, I know they’re repetitive but this one was truly bad. In terms of the pool. The pool bar is awesome. I didnt get their name but the bartenders were fantastic all week! If you’re bringing kids PLEASE be careful because the tiles that wrap around the pool when they get wet the whole tile area becomes an ice rink. I watched so many kids slip and fall (including my own). The pool its self is very nice and clean. The staff at the resort were all fantastic! LIovany who is part of the Fun team was so great! He helped make my son’s trip fantastic! The rooms were kept clean the maids did a fantastic job every day. Can tell it was a quick flip renovation in the room though. Beds are very firm. Family member we were with had to go get a mattress pad from the front desk to use for the week. All in all, I feel the resort is being really cheap when it comes to the food in the buffet. Hiding certain foods like the bacon seems cheap. Im sure they will try and says its to “make it fresh” but its not. If they worked on the food and service and the friendliness of the servers at the buffet, this resort would very very good.
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Jan 31, 2026Fantastic stay
I traveled for one week with my kids ages seven and five . Very family friendly hotel, lots of pools and not too deep for them to swim around. The entire staff was incredible. Including the kids club staff who were so lovely, Mariana and Nic did a fantastic job painting their faces! The evening shows were also a lot of fun for the kids and adults to watch, loved the variety. The food options were plentiful in the buffet. I can't say enough how kind the entire staff are! Give them all raises! Rarely do I revisit the same place, but I would seriously consider coming back here.
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Jan 31, 2026
5 Star Service
Darvin and Manuel are the best servers we could ask for! They are kind, funny, and always making our experience wonderful.
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Jan 31, 2026
Best waiters
The BEST waiters are Darvin and Manuel!!! Always look forward to seeing them. But at every single restaurant, pool bar, poolside service, they are all incredible.
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Jan 30, 2026
Excellent Service
Great breakfast at the Cafe Solaris with Gabriela and Meseros! The members Premier lounge bartenders were both excellent and entertaining mixologists!
- AdvisorySpring Break Policy - Hotel does allow individual spring breakers, but no groups. $100 cash per person (refundable) deposit is required at check-in.
- AdvisoryThere is an environmental sanitation tax for hotels in Cancun. The fee is $1 USD per hotel room, per night for every tourist that stays overnight in the municipality of Benito Juarez. This tax must be paid at the check-in.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $76 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed