What We Love
- Lounge on one of the prettiest beaches in Playa del Carmen - it's more than dreamy.
- Ten minute massages by the pool (tips only) are totally worth it.
- The gorgeous tropical gardens aren’t overly crowded and the service that's unbelievable.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Guests can stroll down La Quinta Avenida for awesome shopping and entertainment.
- The resort is a member of The Leading Hotels of the World.
Resort Details
- Various Lounges/Bars- Tequila Bar- Alegria Bar- Ventanas Bar- Palazzo Bar- Azia Bar- Deck Bar- Tea Time
- Various Restaurant- PalazzoItalian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.- VentanasOffering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.- Chef’s TableA unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)- SpicesThis Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.- The GrillA romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.- AziaOffering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.- The DeckOffering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- Currency exchange
- Dinner served in restaurant†
- Doctor on call†
- Dry cleaning†
- Express check-in†
- Express check-out†
- Fitness Facilities†
- Housekeeping - daily
- Ironing Amenities (On Request)†
- Laundry Facilities†
- Lounges/bars†
- Parking†
- Pool†
- Spa†
- Tennis court†
- Travel agency†
- Valet parking†
- Wheelchair access†
- Internet Access†
† Fees may apply
- Basketball court
- Bocci court †
- Diving †
- Fishing †Deep Sea Fishing ($)
- General †- Bingo- Cocktail Class
- Cycling- Day and Night Entertainment program- Ping Pong- Pool Table- Tennis – 2 Lighted Courts (Reservation required)- Tequila Tasting- Windsurfing - Golf †Golf Nearby ($)
- Kayaking
- Motorized Water Sports †
- Pool
- Sailing
- Snorkeling
- Theatre †Nightime show at Club Royal Theater (3 Days a week)
- VolleyballPool Volleyball
- Water activities †- Water Aerobics
- Windsurfing
- Wine tasting †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9839 reviews
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Jul 18, 2025A Quiet Adults-Only Getaway Spot
This was our third visit to the Royal Hideaway Playacar, and we already can’t wait to return! We were three teachers traveling on our school break, so the adults only aspect and overall quiet atmosphere were exactly what we were looking for! From the moment we arrived, staff was warm, accommodating, and helpful. We were able to arrange round trip private airport transfers through the hotel (Vacaciones Barcelo). It is also recommended that you email the hotel a week before your reservation to secure dining reservations for each night, which we did and everything was very seamless. We were able to eat dinner at each of the different restaurants. The more formal restaurants are Azia, a pan-Asian restaurant focusing on Japanese and Thai cuisine; Las Ventanas, with a more elevated a-la-carte menu; and Palazzo, the resort’s Italian restaurant. Note that these three restaurants do have a more formal dress code: Gentlemen must wear shirt with long or short sleeve, or polo shirt; Elegant or casual long trousers and closed discreet shoes, except sandals. Ladies must wear formal or casual attire; Dress or skirt, long pants, short or bermudas, and elegant or casual footwear. The use of jeans, sports or running shoes, beach sandals as well as neckless shirts is restricted. The more casual restaurants are The Grill, located by the pool with a steakhouse/grilled menu, and Spices, the Mexican/Caribbean restaurant. These two have a more casual dress code, and t-shirts, jeans, shorts, and more sporty wear is acceptable. For breakfast, you can either get the buffet at the Deck or have a sit down a-la-carte meal at Spices. Lunch is also served at both locations, or you can order lunch to your seat by the pool or beach! Every staff member was absolutely amazing , but I have to give a special shout out to the following staff: The following restaurant staff truly made each meal so special and memorable: Jesus at breakfast, Victor at Palazzo, Adrian at Hibachi, Pablo at Ventanas, Oscar at Spices, Frank Nieva at The Deck for lunch , and Antonio at The Grill. The pool waiters Luis Dominguez, Genaro, Javier, Eduardo, and Jorge met every single need we had each and every day. They made every day so wonderful! The entertainment staff Raul, Exal, Alexa, Roberto, and Carlos created a great environment by the pool and ran the Aqua Gym, trivia, bingo, and other activities. Our villa concierge Ricky Rosas helped us throughout the week, ensuring each one of our needs were met. I was also able to have an amazing massage with Janet at the spa during the week. This hotel caters toward an “older”crowd (I.e. not spring breakers or only 21 year olds. There are some event nightly, including a silent disco, live music, and other performances. However, it is NOT a party hotel. If you are looking for a party atmosphere, this is not the hotel for you. There are limited deck chairs around the pool and the spots fill up fast in the morning. I think we were traveling at a busy time, but many of the seats seemed to be pre-reserved by the hotel staff, not individuals. There were also ample seats with shade options available on the beach which do not fill up as fast. We are so grateful to have been able to return to the Royal Hideaway several times, and we look forward to the next time we are able to visit! It truly is the perfect hideaway spot for three tired teachers who want a quiet, relaxing week free of children.
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Jul 18, 2025
Very nice hotel resort
Great hotel resort, nice rooms, restaurants and pools Beach was fine , but quite a lot of see weed; apparently between June to Sept? We booked for dinner everyday and would highly recommend Azia with the teppanyaki Breakfast and lunch we had at the deck; Juan, Oscar and the all in the deck team did the upmost to make our experience the best. Highly appreciated 👍🏻 Roberto and the entertainment team was super🤩 Both during pool activities and karaoke 🥶
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Jul 18, 2025
The hotel
An awesome experience, from the room, food and service to the views everything and everyone was perfect, I’m so grateful for the experience, the room was insane, the food exquisite, the beach breathtaking, looking forward to comeback to this place!
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Jul 18, 2025
Amazing time here. We are definitely coming back next year!!
Everything was amazing. The pool, the ocean, the food, the servers, the room service!!! The hibachi and the Spices restaurants were absolutely amazing too.
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Jul 16, 2025Dropped at the Wrong Terminal and Fell into a Taxi Scam
We booked our trip through Costco Travel, and our departure transfer was included. However, the driver dropped us off at the wrong terminal — we were supposed to be dropped off at Terminal 4, but instead, we were left at Terminal 3. By the time we realized we were at the wrong terminal, the driver had already left. After that, we were scammed by a taxi driver who told us there were no free shuttles between terminals and offered to take us to Terminal 4 for USD $30. When I got home, I looked it up on Reddit and found that this kind of taxi scam is very common in Cancun, with many people sharing similar experiences. Thinking back, I started to suspect there might be some kind of connection between the driver and the taxi scam. It's hard to believe that this many people could fall victim to the same scam, yet the hotel driver "accidentally" drops us off at the wrong terminal — it seems more like a lack of proper training or possibly something intentional.
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out. - Pet Policy : Pets Not Allowed