What We Love
- Lounge on one of the prettiest beaches in Playa del Carmen - it's more than dreamy.
- Ten minute massages by the pool (tips only) are totally worth it.
- The gorgeous tropical gardens aren’t overly crowded and the service that's unbelievable.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Guests can stroll down La Quinta Avenida for awesome shopping and entertainment.
- The resort is a member of The Leading Hotels of the World.
Resort Details
- Various Lounges/Bars- Tequila Bar- Alegria Bar- Ventanas Bar- Palazzo Bar- Azia Bar- Deck Bar- Tea Time
- Various Restaurant- PalazzoItalian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.- VentanasOffering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.- Chef’s TableA unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)- SpicesThis Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.- The GrillA romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.- AziaOffering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.- The DeckOffering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
- LuxuryBedding – 1 King bed or 2 Queen beds. Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - Maximum 3 adults, 0 children, 3 total.
This is an adults only property, no children are allowed.
These 528 square feet are elegantly decorated and equipped with mahogany furniture.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Slippers
- Telephone
- TV
- Voice mail
- Wireless internet connection
- Suite Oceanview
Bedding- 1 king bed. Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits- 2 adults, 0 children, adults only
This 1270 square feet suite on two levels has a living room and a dining room, as well as a bathroom and a private balcony on the lower level. The upper floor has a spacious bedroom with a king-size bed, a fully-equipped bathroom, and a spacious terrace with a hammock and loungers where you can enjoy an incredible view of the sea.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Voice mail
- Wireless internet connection
- Luxury Sunrise
Bedding - 1 king or 2 queen beds. Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits - 3 adults, 0 children, 3 adults total -No children, adults only
The Luxury Sunrise rooms of 50 square meter/538 square feet are distinguished for being close to the sea.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Slippers
- Telephone
- TV
- Voice mail
- Wireless internet connection
- Luxury Royal View
Bedding - 1 king or 2 queen beds. Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits - 3 adults, 0 children, 3 adults total -No children, adults only.
The Luxury Royal View rooms of 528 square feet offer direct views to the wonderful gardens. All the rooms have a balcony or terrace.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Hair Dryer
- Iron and Ironing Board
- Safe
- Slippers
- Telephone
- TV
- Voice mail
- Wireless internet connection
- Luxury Relax Pool
Bedding - 1 king or 2 queen beds. Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits - 3 adults, 0 children, 3 adults total -No children, adults only.
The Luxury Relax Pool rooms measure 528 square feet and provide a beautiful view from their balconies of the wonderful relaxation pools, as well as enabling you to enjoy their tranquility just a few steps away from your room.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Slippers
- Telephone
- TV
- Voice mail
- Wireless internet connection
- Spa SuiteBedding: 1 King or 2 queen beds. Room Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limits - 3 adults, 0 children, 3 adults total -No children, adults only
- EFFECTIVE 12/23/22Occupancy Limits - 4 adults, 0 children, 4 adults total- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Slippers
- Telephone
- TV
- Voice mail
- Wireless internet connection
- Honeymoon SuiteBedding: 1 King bed. Room Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limits - 2 adults, 0 children, 2 adults total -No children, adults only
This 1270 ft² suite on two levels has a living room and a dining room, as well as a bathroom and a private balcony on the lower level. The upper floor has a large bedroom with a king size bed, a fully equipped bathroom and a large terrace with a hammock and sun-loungers, where you can enjoy incredible views of the hotel's beautiful gardens.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Slippers
- Telephone
- TV
- Voice mail
- Wireless internet connection
- Presidential SuiteBedding: 1 King bed. Room Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limits - 2 adults, 0 children, 2 adults total -No children, adults only
Without a doubt, this is the most comprehensive and exquisite room and has been designed like a private villa. Room of 1614 ft² has a King bed and is located near the beach and a few steps form the main swimming pool. Equipped with a dining room and living room, it also features a large terrace with a sun lounger and hot tub with views of the infinite ocean horizon.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Slippers
- Telephone
- TV
- Voice mail
- Wireless internet connection
- 24-hour front desk*
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan*
- ATM/Cash machine*
- Baggage Storage
- Beauty shop/salon*
- Bell staff/porter*
- Car Rental Services*
- Concierge desk*
- 24-hour front desk*
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan*
- ATM/Cash machine*
- Baggage Storage
- Beauty shop/salon*
- Bell staff/porter*
- Car Rental Services*
- Concierge desk*
- Currency exchange
- Dinner served in restaurant*
- Doctor on call*
- Dry cleaning*
- Express check-in*
- Express check-out*
- Fitness Facilities*
- Housekeeping - daily
- Ironing Amenities (On Request)*
- Laundry Facilities*
- Lounges/bars*
- Parking*
- Pool*
- Spa*
- Tennis court*
- Travel agency*
- Valet parking*
- Wheelchair access*
- Internet Access*
* Fees may apply
- Basketball court
- Bocci court *
- Diving *
- Fishing *Deep Sea Fishing ($)
- General *- Bingo- Cocktail Class
- Cycling- Day and Night Entertainment program- Ping Pong- Pool Table- Tennis – 2 Lighted Courts (Reservation required)- Tequila Tasting- Windsurfing - Golf *Golf Nearby ($)
- Kayaking
- Motorized Water Sports *
- Pool
- Sailing
- Snorkeling
- Theatre *Nightime show at Club Royal Theater (3 Days a week)
- VolleyballPool Volleyball
- Water activities *- Water Aerobics
- Windsurfing
- Wine tasting *
* Fees may apply
Sunshine for days, cocktails on point and a whole lot of relaxing time are on your vacation docket at Royal Hideaway Playacar! Located in the beautiful Playa del Carmen, this all-inclusive, beachy paradise will instantly brighten your mood not only with luxurious, world-class service, but also with a resort butler!
All-inclusive means a stress-free getaway: drinks, food and activities are included in the price of your vacay! Another perk? This resort is adults-only! Six shimmering pools, a full-service spa and delicious cuisine also await. Sporty guests also have plenty of daily activities to choose from.
The peaceful resort rooms have free Wi-Fi, iPod docs, personalized and express check-in/check-out and some with VIP services. When you step on this resort, get ready to indulge in days of whatever your heart desires. Time to hit the beach, friends!
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10629 reviews
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Oct 16, 202643rd Wedding Anniversary
Amazing trip. The staff are all super friendly. Can't wait to return. Rikki and Carlos are amazing. Food and drinks yummy and refreshing.
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Oct 15, 2026another day in paradise
Very quiet and reserved it is well located in playa car. it is very clean and safe community. You have to travel to see the "real" Mexico
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Oct 13, 2026
Amazing Resort!
We had such and amazing time at Royal Hideaway. The staff was amazing and the place was beautiful. Really great place if you just want to sit back and relax. Very peaceful environment. The food was also amazing and so delicious. It was all of great quality and taste. Would definitely come back.
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Oct 12, 2026
Very calm and good if you just want to relax.
Everyone was very nice. The beach views were beautiful.The best restaurant is Azai and they made a decent MaiTai. Everywhere else the drinks weren't great compared to other resorts. They don't have much entertainment and not much of a nightlife. We did enjoy the casino night and the karaoke night. If you're looking to relax and not leave the resort and prefer a very calm time, this is for you. My husband and I are active and enjoy day and night activities. We are in our late 40's and most of the guest are in their 60's. We enjoyed our vacation time here.
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Oct 07, 2026
A wonderful resort
A beautiful resort with a very friendly staff amazing restaurants with great cuisine The grounds are well maintained and very clean ,Rooms are spacious very clean and comfortable The spa crew Yamara and Lupita provide us with a great massage The spa manager Jessica a very friendly person I would thank all personal starting from the bellboy to the cleaners and bar tenders for the hospitality that they provide The only downside that I believe is that the bar were they provide the entertainment needed to have air conditioning because it gets to hot and uncomfortable
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out. - Pet Policy : Pets Not Allowed