Resort Details
- Various Lounges/Bars- Cancun- Mezcal- Tequila- Ibiza- Cozumel
- Various Restaurants- La Hacienda- Shanghai - Asian restaurant (buffet)- La Margarita - Steakhouse (a la carte)- Sicilia - Italian restaurant (buffet)- Snacks 24 hours a day
Formal dress is required for dinner (main restaurant: T-Shirts with sleeves for gentlemen; theme restaurants: long trousers and T-Shirts with sleeves for gentlemen).
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Children programs
- Children welcome
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Children programs
- Children welcome
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteDifferent activities for children such as drawing, watching movies, making theater plays, games, etc.
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 outdoor hot tub.
- Motorized Water Sports †Jet skis
Parasailing
Waterskiing
Diving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Snorkeling equipment
Kayaks - PoolThere are 5 pools on-site. This property has swim-up bars.
- Sauna
- Spa †
- Tennis courtThere are 3 lit tennis courts on-site.
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9199 reviews
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Jul 14, 2025Good stay
Had a really lovely holiday shame there was so much sea grass but the hotels done there best in clearing it. Entertainment staff friendly and worked really hard to get people involved. The place was kept clean and tidy throughout our stay. Only thing we moaned about was the parasols, there's not enough to go round or if you managed to get one if you went to lunch you may come back to find it gone as someone else has taken it.
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Jul 13, 2025Great family holiday
Lovely hotel, great family holiday. The cleaning staff work tirelessly to keep it spotlessly clean.The entertainment staff are amazing, especially Gustavo. The serving staff ( especially Mary & Estela) give great service , and Nery & Karen in the pool bar , and Bety ( with the biggest smile) in the Lobby bar are fabulous bar tenders. We loved the White Party & the Rock Night entertainment. We also loved the amazing array of wildlife which wander the hotel grounds. Our 2 teens can't wait to return
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Jul 11, 2025Seeeaaaweeeeeed as far as he eye can sea
Don’t come if you are hoping for a nice beach experience. Seaweed is 20 feet deep and ruins the experience both visually and in the water. The resort rooms feel like a motel 6 in the US, restaurants and food are good, if you don’t mind picking around the buffets for fresh food. Waitstaff are largely indifferent to your presence, as expected at an all inclusive. We split our vacation, playa del carmen and holbox, holbox was infinitely better vibe. Take my review with a grain of salt, Mother Nature was the cause of most of my disappointment, I’m sure all beaches along the eastern coast of the yuctan are in the same boat. Recommend the northern coast of the gulf of America to avoid the seaweed.
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Jul 11, 2025
2nd visit - Just as brilliant as the first
Stayed in June 25, not one thing I would want to change (& I am normally fussy with food & drinks!). Staff are so lovely, resort is amazing with the wildlife, pools are so warm you can float around at 9am. Drinks & food was brilliant, good choice & more importantly well cooked. Prosecco tasted so nice, cocktails made to order, frozen margaritas are the best ! Beach is lovely - they can’t help the seaweed problem but work hard to clear it each day. White party was fab, foam party was good. Can’t wait to return to paradise - treated like a valued visitor from day 1.
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Jul 11, 2025
Amazing
The hotel was amazing, and the location is great. There’s a good choice of food and plenty of different drinks available. All the staff are also lovely
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26