What We Love

  • No reservations needed at any of the restaurants.
  • Your beach lounger will sit on the white sands in Playa del Carmen - beachy paradise found.
  • Mix up your own cocktails in your room - liquor dispenser loaded up and ready to go.
  • Book much needed "you time" at Renova Spa - a massage in the morn, a facial at night - you deserve it.
  • Nightly entertainment keeps the energy alive, and when you need to let loose, La Pinata Club is ready to roll.
  • Authentic Mexican food - so good. Who doesn't love chips & guacamole everyday?

Things to Know

  • You're within walking distance of shopping on "5th Avenue" - Playa's retail hub of local treasures and restaurants.
  • Eat, play, drink at the other resort's nearby.
  • Cool excursions are nearby: ancient Mayan ruins, Sian Ka'an Reserve or the Crococun Zoo.
  • Let the kids have their own fun at RiuLand. And, you? Find a swaying palm and perch your lounger for the day.
  • You can get wet n' wild with snorkeling, body boards, kayaking, sailing and windsurfing.
This sunny, seaside resort reigns at this resort. And its prime location in sweet Playa del Carmen makes it a fan favorite, no doubt. Not only do you get one of the prettiest beaches out back, but you're also close to local shopping, restaurants and of course, three sister resorts, which means triple the fun. You can splash around in one of their pools and sample a cocktail or two. The resort definitely delivers happiness. And then some.


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 37 miles

Property Information

Year Built: 1997
Last Renovation: 2005
Accessible rooms: 4
Total rooms: 507


Resort Details


You don’t have to go far for delicious food and drinks, these options have you covered.
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Treat yourself to everything that this resort has to offer and more.
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Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Current Renovations: Description: As of May 31st, 2011, RIU Hotels & Resorts will no longer exchange US Dollars for Mexican pesos in its properties located in Mexico due to measures the Mexican Government has taken to regularize the flow of US Dollars (cash) in the country.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - 
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during March and April. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 7327 reviews
  • 5.0 star tripadvisor rating
    Totally relaxing holiday

    Stayed all inclusive at this hotel from 8 March 2020 for 10 days. Stunning location so much going on and to do. The hotel has a choice of pools quiet relaxing adults or fun mixed pool. Food service especially bar staff fantastic could not be more welcoming and willing to help. Hotel is spot on, we had a fault with our air con and were moved. Very pleased with room 6214 looked side on to canopy of trees where Howler monkeys live and to the right pool palm trees and sea Can walk to 5th Avenue shops and bars and sister hotel.

    Mar 27, 2020
  • 5.0 star tripadvisor rating
    Great time and experience

    Arrived on 8th March, check in etc very good and quick, room (block 3) very good. Food from first to last meal was very good, excellent choices, only ate in the Steakhouse and the buffet. Pools and beach area excellent, as with other areas being constantly cleaned. Drinks very good, beer was ok, choice of spirits very good, special praise to Manuel and Karen for their service and attention. The Neon Party was great, the White Party was cancelled due to the Tequila being gradually closed. We did not experience any reduction in service due to the gradual closing of areas but think we left just in time. TUI reps kept us informed as much as possible with what was happening and we left on time, although our flight was 2 hours late. We booked our trips at Playacar Centre with Miguel and were almost half the price of TUI. Overall a great time and we will be returning in hopefully better times. Please spare a thought for the staff of the hotels who have now been laid off.

    Mar 27, 2020
  • 3.0 star tripadvisor rating

    We had booked this as a special treat for my special birthday. However due to the corona virus things didn’t turn out that special. We were NEVER given the option to cancel but turned out to be the last flight to leave the U.K. after having our holiday cut short by 4 days. We also experienced a lack of facilities on site at the hotel. All trips were cancelled by TUI. Only one bar and restaurant remained open and the quality of food although good on arrival quickly deteriorated as the guest size reduced to extremely poor. The pool stopped being cleaned so a scum formed. They ran out of drinks at the bar. Everyday the number of sunbed was reduced. All in hotel activity was cancelled like foam party neon disco etc. Was definitely NOT a five star experience.

    Mar 26, 2020
  • 5.0 star tripadvisor rating
    An Ode to Romeo

    The highlight of the resort is the beautiful beach: covered in pristine sand, rows of palm trees and a legion of chairs. Romeo is the commander of that legion. The chairs bend to the will of the sun and the guests (you) in endless flux. The constant is Romeo. For him there is only the guest and their chair, his pride and joy is moving the chairs to the most correct place. Your most correct place. Your goals for your stay are many, and all are possible. For Romeo the goal is finding the best chair for you as soon as you walk on the beach, doing it with a smile that rivals the sun at his back. The smile is real, he is just that happy to help. Everyone working at the hotel wants to make you happy, have a perfect trip. It is a difficult task, but they all do it well. No one is better at trying to find the perfect day for every guest than Romeo.

    Mar 25, 2020
  • 5.0 star tripadvisor rating
    First time in Mexico

    We are here now , and this is an amazing hotel , right on the beach , which is stunning, food is excellent , room light and spacious, clean every where, friendly, helpful staff . Can’t recommend this enough.

    Mar 21, 2020