Resort Details
- Various Lounges/Bars- Cancun- Mezcal- Tequila- Ibiza- Cozumel
- Various Restaurants- La Hacienda- Shanghai - Asian restaurant (buffet)- La Margarita - Steakhouse (a la carte)- Sicilia - Italian restaurant (buffet)- Snacks 24 hours a day
Formal dress is required for dinner (main restaurant: T-Shirts with sleeves for gentlemen; theme restaurants: long trousers and T-Shirts with sleeves for gentlemen).
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Children programs
- Children welcome
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Children programs
- Children welcome
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteDifferent activities for children such as drawing, watching movies, making theater plays, games, etc.
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 outdoor hot tub.
- Motorized Water Sports †Jet skis
Parasailing
Waterskiing
Diving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Snorkeling equipment
Kayaks - PoolThere are 5 pools on-site. This property has swim-up bars.
- Sauna
- Spa †
- Tennis courtThere are 3 lit tennis courts on-site.
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Fantastic stay
Great beach and safe surf to play in. Food selection was excellent. Room cleanliness first class. Staff very friendly. Speedy bar service.
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Very loud resort with no tranquility at anytime.
This was the loudest resort we have ever stayed at. I don't know if it is the design of the buildings or just rude employees and guests. The doors to the guestroom SLAM shut at all hours of the day and night. In the span of 1 hour and fifteen minutes we heard at least 15 to 20 SLAMMING DOORS.
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Awesome!
Other than our transportation not showing up the day we left which was disappointing, the bellman sorted transportation right away so we didn’t miss our flight. Big thumbs up to him. The overall trip was amazing and would highly recommend.
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Lovely stay
Beautiful, clean resort. All amenities were easy access and not too far to walk. The beach was glorious and well maintained, very little seaweed. Great spot for long walks. But you do need to arrive before 9:30 or risk not getting a lounge chair. All the restaurants were first come, no booking reservations days in advance. Buffet food was surprisingly good. All food was fresh and well presented and labelled with veggie and gluten free options available. Our room was a glorious suite near the pools and beach. It was massive and well maintained. The bed was comfortable enough, we asked for and received extra pillows. Though I wonder why hotels/all-inclusives don’t provide a suitcase rack or enough drawers when folks stay for a week or longer. Evening entertainment on the resort was somewhat underwhelming. Shows started at 10pm and were not exciting. Lobby entertainment after dinner was minimal, some live music would’ve been a good addition. Riu Tequila across the road seemed to have more entertainment and was easily accessible. It felt safe to leave the resort grounds and walk down the road to other resorts or to the small “market” a few minutes away. There was a pharmacy there for any forgotten necessities. Overall we had a wonderful stay. I would recommend this resort.
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Wonderful Resort
Had a wonderful stay here. Beach was great, ocean was great, food was very good with lots of choices. Staying at this resort allows you access to the Riu Tequila and Riu Playacar (I think that was it, two resorts north). We went to both and enjoyed them both. Pool bar at Riu Playacar was much larger and better view. Staff was friendly and helpful when needed. Very clean resort. This was our first stay at a Riu resort so we'll be sure to try others as well.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26