Riu Yucatan - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9286 reviews

• 

  Fab food, location, service - Don’t hesitate to book, you won’t be disappointed!

  Much safer than Cancun - and a million times better…Utterly fabulous - we would definitely return! If you’re looking for a place to escape to, with excellent food, fabulous service, in an environment with lots of greenery, wildlife, monkeys, and beautiful beachfront walks..this is your hideaway. This is the perfect place to come to recharge your batteries. The beach is absolutely beautiful. The water is clear, the ambience is lovely. The pool can be loud, but there is an Ibiza style pool which is much more chilled. Our room was overlooking this pool which was really nice if you don’t have children with you it’s quiet. We got a taxi from the hotel to 5th Avenue which is great and feels really safe. We did the Xplor park which was absolutely brilliant!!!! Yes - the bedrooms are in need of refurb. Everything else is perfect. If you book knowing this, you won’t be disappointed. I hope Riu don’t change this beautiful, unusual, calm, Relaxing, tranquil haven into a party hotel. Keep everything as it is, just refurb. A true reflection of A Riu hotel.

  Nov 22, 2025
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  SHOCKING HOTEL SHOULD BE CLOSED DOWN..

  SHOCKING EXPERIENCE..FLIGHT delayed 3 days,when I did get there.never,ever seen such a disgusting room.BLACK mould IN ROOM. NO LIGHT IN TOILET..HOLES ALL OVER THE CURTAINS,,Complained to staff,they should no interest whatsoever,actually laughed at me. Asked to change room was told to vacat room and Leave all my belongings in the open reception for 6 hours.. I protested I AM ON HOLIDAY have already lost 3 days of holiday due to 2 flight cancelled. Was told no roomsavailablethis was a lie as this hotel was not fully booked..guest relations where non existent. I am still fighting for a refund 2 months later. Spoke direct with The RIU COMPANY-they showed no interest. TUI the same..I would very very strongly advise anyone reading this stay away. We also had 4 power outages. One lasting all night all restaurants closed..no lights on complex.impossible to find your way back to your room in the pitch black dark.

  Nov 20, 2025
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  Beautiful resort, great location, beware if booking a suit

  Ok, so first of all, the resort itself is amazing! Great location, great service, overall a wonderful trip. That being said, we had issues with our room that we felt were not handled well. My friend and I booked a suit for my birthday. Upon arrival we were told the suit only has one bed. As we are not a couple, this obviously wouldn't work. Apparently the double bed suits are “subject to availability” I had even emailed Riu AND asked through the app for two beds. But still, they messed up. We arrived 5th of Nov and they told us our suit with two beds would be available Nov 9, which is ridiculous. Night one we stayed in standard room. Night two we stayed in suit with one queen bed and a cot which they added. We decided to keep the room we were in as we wanted to settle in and unpack. The way this was handled was a little upsetting. They made us feel like it was OUR fault for not wanting to share a bed. Which is insane. In the end, it was an awesome trip. Staff were great, location amazing. The fact you can visit two other Riu on the same block was very cool. We spent lots of time at Riu Tequila (3 min walk) as it had a really cool 24hour sports bar with AC. Lots of cool wildlife on the resort too. The entertainment was great. Shoutout to Brian, Esme and Fernando! The food was ok at best. But I am very easy to please in that sense. Beach was perfect. It was very difficult to find seats near pool/beach unless you woke up very early. People would claim chairs for the day and basically not use them, which was annoying. Guests of the resort were great. Met tons of cool people. Mostly brits, Spanish speakers, and fellow Canadians. Pools and overall layout was great. Very family friendly. Town was close by as well. Very cute little town. Piece of advice, everyone will try and scam you! Whether on the beach or in town. Be aware and be smart. Don't overpay like I did lol. Most bartenders were great. Shoutout to Karen, Chavez, Bety at Yucatan, and Andrea at Tequila. Definitely recommend getting the app to see whats going on at all three Riu resorts you can access, as it varies every night at each resort. Bring small bills for tips, it goes a long way. Lastly, they water down the alcohol. As I am sure most resorts if not all do. Recommend to buy a bottle of something somewhere to add if you want drinks that actually have alcohol in them. And the beer situation was sad at best. They have ZERO refrigeration for the beer. So if you are a big beer drinker like myself, the beer was borderline undrinkable. Was tough to swallow, pun intended. Beer from mini fridge was the only cold beer on resort. Overall amazing trip. If the room issues didn't happen, it would have been 5 stars! Will be back next year :)

  Nov 18, 2025
• 

  One to remember

  Just returned home after an amazing stay at the Rui Yucatan! The location, facilities, and cleanliness were perfect but what made the stay unforgettable were the staff who went over and above to ensure we were thoroughly satisfied. It would be impossible to remember the name of each of them but a special shout out goes to Juan at the Ibiza bar and Maybeth in the beach restaurant. Matthew/Fernando (entertainment team) was superb, his energy and enthusiasm beyond limits and he truly made our holiday one to remember!! Thank you 🤩

  Nov 17, 2025
• 

  Still delivering good service in this tropical hot spot

  I returned after 16 years to this hotel with my daughter The number of hotels on the Mexican coast have probably tripled but it was still value for Money These are the positive things I will comment on If you like tropical gardens and a nice beach with sea you can swim in it’s for you the gardens at the Yucatan are the best a walkway of tropical trees and plants and if you lucky a couple of Monkeys the group of Rui s all do all inclusive and the quality of food cannot be questioned there is something for everyone in the buffet restaurant Considering the size it is run smoothly and the staff work hard The two specialty restaurants we used Steak and Italian were also good quality and enjoyable . You didn’t need to book Rooms were clean and well kept beds comfortable The entertainment is there I wasn’t a great lover of the all day and night program but like I said it caters for everyone If you’re into a rave there’s the weekly white and neon party! The setting of the hotel on the beach is great, due to the recent storms the sea has been a bit churned up with sea grass but the staff are out every morning cleaning it up The bar staff serve up as many drinks as you can drink At the pool or the lobby bar The lobby had a great atmosphere at night The one negative comment I would make would be about the pool area Particularly the swim up bar only one word to use- minging And the hot tub needs severe attention no water shoots! Thanks to all the staff keep working hard you are a credit to RUI and bring the guests back A couple of trips we did worth mentioning A walk left along the beach to the while beach at the end of the hotel zone amazingly clear A snorkelling trip with the diving crew building to the left of hotel

  Nov 15, 2025