Resort Details
- Various Lounges/Bars- Cancun- Mezcal- Tequila- Ibiza- Cozumel
- Various Restaurants- La Hacienda- Shanghai - Asian restaurant (buffet)- La Margarita - Steakhouse (a la carte)- Sicilia - Italian restaurant (buffet)- Snacks 24 hours a day
Formal dress is required for dinner (main restaurant: T-Shirts with sleeves for gentlemen; theme restaurants: long trousers and T-Shirts with sleeves for gentlemen).
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Children programs
- Children welcome
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Children programs
- Children welcome
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteDifferent activities for children such as drawing, watching movies, making theater plays, games, etc.
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 outdoor hot tub.
- Motorized Water Sports †Jet skis
Parasailing
Waterskiing
Diving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Snorkeling equipment
Kayaks - PoolThere are 5 pools on-site. This property has swim-up bars.
- Sauna
- Spa †
- Tennis courtThere are 3 lit tennis courts on-site.
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9251 reviews
-
Aug 29, 2025Perfect relaxation.
This was our first all inclusive holiday with TUI from the UK. We had read a lot of reviews before booking so thought we knew what to expect. We stayed around the quiet pool near the Ibiza bar which was near the lobby. It was lovely. Never had to wait long for a drink and bar staff were lovely too. The rooms we had were in block 4 on second floor. They were fine. A little (and I mean a little) tired but they were spotlessly clean and very well equipped. Plenty of hanging space and good sized bathrooms. Food in hotel is 'ok' We tried all the restaurants and found the buffet and Asian to be the best. Buffet offered something for everyone. Great selection and most of it good quality. Italian and Mexican were big disappointments. The steakhouse was ok. We would definitely return to this hotel as the staff were wonderful, the all inclusive was great and it was clean!!
-
Aug 27, 2025Great relaxing holiday
Stayed at the hotel August 2025. The rooms are a little tired but functional. They are cleaned daily and spotless. The mini bar is filled every few days but if you need it filled sooner please download the Riu app and you can request it to be filled via that usually within few hours. The pools are great, spent most of the time at the large pool which had activities on from 10am, every Monday afternoon there is a foam party also a beach party on Tuesday afternoon. Pool area is kept clean and tidy however did find the swim up pool had a scum on top off the water which made it off putting although they do clean the pool daily. Now if you would like a sunbed with a canopy you would need to be down about 7am to claim 1 but you could get normal sunbeds after 9am. Lunch time at the pool was Pepe's which opened at 12 and closed at 5pm served nachos, hot dogs, burgers and many more. Food very nice and never a queue The Restaurants on site where off good quality, except the steak house found that there was no choice and steak was a bit tasteless. The Italian and buffet restaurants where very nice. Lets say you won't go hungry. Breakfast at the buffet restaurant had everything you wanted. Entertainment is good for an AI, shows on most nights with groups coming in from outside to perform. There is also a singer in the main bar area off the reception most nights also casino tables. Overall a very enjoyable holiday. Yes I would go back. Remember the staff work extremely hard making your holiday special so please TIP them what's a few £££ or $$$ Now we booked 3 excursions while there COCO BONGO's which was fantastic great show. We also booked XCARET and CHICHEN ITZA both area a must, full day but very enjoyable. Also spent some time at 5th Ave. which I didn't like you felt attacked by shop owners trying to get you into their shop not enjoyable. All in all a very relaxing and enjoyable holiday.
-
Aug 26, 2025
Fabulous hotel in a beautiful location.
Great staff, felt well looked after. Hotel & grounds were spotless: high standards of cleanliness & maintenance. Hotel room was a little dated though and would benefit from an upgrade. Entertainment & Rui fit activities were excellent. Especially Gustavo. All staff worked extremely hard and went above and beyond.
-
Aug 19, 2025
Amazing Stay
From check in to check out this hotel was beyond our expectations, friendly staff, accommodations were great, drinks were flowing and food was good.
-
Aug 17, 2025
Great hotel for entertainment but the food needs some improvement.
We ended up at this hotel after the hotel we were due to visit unfortunately had a fire. This meant we had no preconceptions and went in with an open mind as we only knew where we were staying the night before. On arrival we were pleased to discover we could use the other RIU hotels on the street other than the princess. We only ended up using the Tequila as our hot had plenty to do but it just didn’t have an air conditioned hotel for lunch which was disappointing. The room was basic and could do with some TLC and the air conditioning is noisy but it was clean and they filled the mini bar daily. The hotel was huge and always had loungers free which was great as it was half term and we expected it to be busier. The entertainment is AMAZING for all the family. Always some sort of game or activity going on in the day and the staff work so hard. At night the entertainment was there with some of the best I have seen of many all inclusive holidays. Each Friday the hotel hosts a huge themed party in the Tequila. Even going to the effort of having stands to do glow make up to everyone in the party mood. The reason for the higher rating of this hotel was mainly due to the entertainment. The beach is INCREDIBLE!!! Paradise on earth 😍 The downside for us was the food. Like most all inclusive hotels you do get fed up with the same kind of food towards the end of the holiday but we found we were fed up within a few days. There is minimal choice and the Al a carte is the same unfortunately.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26