Riu Yucatan - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9277 reviews

• 

  Couples and groups, teenagers

  Location is good, 150mxp in a taxi to town. About an hour from the airport on coach, we was the first drop off . Rooms are very clean but the furniture is dated , beds are comfy. Hotel is great some missing tiles in the pool etc but very clean, beautiful to look at, atmosphere is what you want it to be party, chilled , active or full of lots of entertainment and activities . Always a sunbed and never any big ques for drinks or food. Premium drinks in all bars, and in a glass at the non pool bars. Staff are lovely and they all seem to be really happy in their jobs. Cons.. we got asked for cocaine alot not just in the town but also in the hotel on the beach. The town is full of drug dealers, scammers and massage parlours asking if you would like a sucky sucky. We got robbed and a taxi driver lied and tried to charge 1000000mxp for a trip back from town to the hotel. The shop in the hotel charges 17 pounds for a bottle of water packet of crisps and 2 small bags of m&ms. Do not use your card. They charged me 450 pounds in a shop instead of 450 mxp. Only take cash and change it before you come as the ATMs are all switched off in the town. The hotel kept blocking my door fob if they wanted to speak to me, which I dont find acceptable. Pros. Staff are nice, reception manager was lovely. Trips on offer are amazing , I recommend the turtle swimming trip but there was tax to pay I wasn't made aware of at booking. Definitely go to a sanote WoW. This was my second time in mexico, I didnt have any trouble the first time I came. I would advise not to go to town, only use cash and stay in the hotel unless going on an organised trip. I cant really fault the hotel really they tried their best to look after me following our ordeal. The only issue I did really have was my lack of sleep from the alarms and door slamming of other residents smoking in their rooms and not being considerate of others by not holding their door.

  Nov 06, 2025
• 

  Amazing holiday

  Lovely 9 days Holiday, back in Mexico after 10 years and I am so happy we chose this resort. Rooms are dated but very clean, Marlene the cleaner did such a fantastic job. Also I want to thank Carlos at reception for helping us with my parents situation as they had to leave early. Food is very good, fantastic drinks, beach is very clean, the pool too. Thank you for a fantastic holiday, we hope to return soon!

  Nov 01, 2025
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  Relaxing holiday

  Great location, with other hotels to visit and places to shop within walking distance. Very clean hotel but our room was dated and the shower wasn’t private. Had to use a towel on the shower screen for privacy but we made it work. There was a safe, hairdryer, toiletries, iron, ironing board, umbrella, coffee percolator, optics filled with four different spirits and a mini fridge, all free. We mentioned we only liked Pepsi light from the choices available and the next day the fridge was filled with this. The patio door was difficult to open and close and the view from the balcony of block 3 was through trees of a neighbouring hotel. That said, we didn’t spend much time in the room other than to sleep or shower. Elizabeth kept the room clean and made some great towel creations. Always very friendly with a cheerful hola in the morning. The food was plentiful at every meal with a good selection. Lovely whippy ice-cream from the Margarita restaurant near the pool. Our favourite restaurant was the Italian. Best steak I’ve had for a very long time. Food and drink is available 24/7 and they will make cocktails which aren’t on the menu if you ask. There’s a quiet pool near the lobby but we didn’t use this. We chose to sit near the activity pool which over looks the beach. Plenty of loungers. We sat close enough to hear everything going on but not too close for it to be a disruption. Lovely clean beach with free sun loungers. Went down early a few mornings to try and catch the sunrise but it was too cloudy when we were there. Lots of people already up and about at 5am. Sun beds in prime spots already had towels on but we always got a sun bed after breakfast around 10am with no issues. Pool towels are provided and can be changed daily at the pool. Plenty of wildlife roaming about. Don’t leave any food or drink unattended as they’ll take it, sometimes even while you’re still eating it! We were lucky enough to see the monkeys on the bridge a couple of mornings. The lobby and theatre are under cover but open so no air con which made for some very warm evenings. Also very slippery floors if it rains. The entertainment team worked really hard and we saw some good shows . They weren’t pushy if you didn’t want to get involved. We went to the white party at the Riu Tequila, just for a look, and people were really enjoying it. Being so close we could just walk back when we’d had enough. We’d seen bad reviews before booking about the food quality and drunkenness. The food wasn’t the best all inclusive we’ve had but it was certainly ok and we didn’t go hungry or suffer any illness. We didn’t see any drunken behaviour or guests causing issues while we were there but people are coming and going all of the time so depends on who is there when you are. Can’t really blame the hotel for this. Check out is at 12pm and they remove your wristband but give you a slip of paper to say you can still use the bars and restaurants until you leave for the airport. Download the Riu app. Tells you about the different bars and restaurants and all of the activities and entertainment. You can also communicate with reception. All in all a great holiday and I would like to return with other family members in the future.

  Oct 26, 2025
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  Fabulous return visit

  Visited this hotel pre COVID and had a wonderful 2 weeks . Got a great offer for a week here in September via TUI and snapped it up. The pool area desperately needs renovation and I believe it's planned in the near future . However EVERY other aspect surpassed expectations. The food was great , especially the Italian and Asian . The drink was very good - ask for naked brands . Service was outstanding - to a person EVERY staff member from reception to housekeeping to bar to restaurant to groundskeeper were spot on . Thank you Riu Yucatan for another fabulous holiday .

  Oct 23, 2025
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  Had a fantastic time would recommend this hotel

  My husband and i had a fantastic time at this vety fun hotel. Have been toe ico 4 ti.es and this is one of the best hotels. RIU HOTELS ARE FULL OF FUN The party's are so much fun! excellent plentiful cocktail Food is great . Beach is just stunning. We had a very overcast week with storms and rain, but still had a fantastic time atmosphere is fun, fun, fun. and the staff are always friendly and helpful. The absolute highlight of our stay was definitely the entertainment team. They create a fun and lively atmosphere throughout the day and really make the holiday special. A special mention to Daniel, Jarome & Esmaeldra From entertainment team for there energy, kindness and enthusiasm. Candy was a waitress we saw a few times in different restaurants we were always Welcomed with a smile. Hotel and house keeping by victoria were a great standard Beach is wonderful Had a fantastic time would recommend this hotel

  Oct 15, 2025