Hotel Promotions
All Inclusive Amenities

Guests will receive:

• All meals, snacks and local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly restocked minibar and liquor dispenser in the guest rooms.
• Free Wellness facilities as described
• Free sports, activities and entertainment programme, Gym, Group Fitness activites in the RIU Fit area, Beach volleyball court, Daytime  entertainment for adults, Live Music shows and RIu entertainment, RIU Party
• In room safe
• WiFi throughout the hotel.
• RIU Land Kids' club (for 4-7 and 8-12 years old)
• All hotel guests are required to wear an ""All Inclusive"" wristband for identification purposes.




importation Information:  Additional infomraiton will be provided at check -in

Applicable Dates:
Booking Dates: 17 Apr 2025 to 23 Dec 2026
Travel Dates: 17 Apr 2025 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • Asian restaurant Kaori
  • Bar Plaza
  • Gourmet restaurant Kulinarium
    “Kullinarium” restaurant you can taste the most gourmet elaborations and enjoy premium service.

    Appropriate attire is required for dinner.
  • Grill Pepe's Food
    “Pepe’s Food” you have a varied buffet of snacks and drinks.

    Appropriate attire is required for dinner.
  • Lobby bar Margarita
  • Lounge bar La Fiesta
  • Main restaurant La Hacienda
  • Mexican restaurant Agave
    Don't miss the most international recipes from the Italian and Asian restaurants or taste the local flavors in the Mexican restaurant and the "Tiki Taco" taqueria.

    Appropriate attire is required for dinner.
  • Poolside bar

    Poolside bar On the 6th floor.


  • Poolside bar with swim-up bar Mezcal / Tequila
  • Sports Bar / American Country
  • Steakhouse
    Steak House” you have a more informal menu with a relaxed atmosphere for fun dinners with friends or family.

    Appropriate attire is required for dinner.
  • Taco Station Tiki Taco
On-Site Amenities
  • 24-hour room service
  • Elevators
  • Exercise gym
  • Golf,Offsite†
  • Housekeeping - daily
  • Internet services
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • 24-hour room service
  • Elevators
  • Exercise gym
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Spa†
  • Tour/sightseeing desk
On-Site Wedding Services
  • Please contact the hotel for additional services.

† Fees may apply

On-Site Recreation
  • Fitness center on-site
  • Non-Motorized Water Sports
    - Windsurfing
    - Catamarans
    - Kayaking
    - Snorkeling equipment
  • Pool
    There are 6 swimming pools, two of them with swim-up bar, also one kids pool.
  • Spa †
  • Steam bath †

† Fees may apply

Hotel Advisories
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN Pesos per night, per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitte
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

    Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th, 11th or 16th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

    Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.

    Minimum night stay restrictions may apply.

    Reservation changes may not be permitted unless authorized by the hotel.

    Service Charges

    Maid: Included in vacation price.

    Bellman: Included in vacation price.

    *Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*

  • Pet Policy : Pets Not Allowed

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