What We Love
- The resort is tucked away inland with four swimming pools, day and night entertainment, several restaurants and bars.
Things to Know
- The resort includes a diverse collection of essential and entertaining amenities.
- Your centralized location will allow you to get out and explore Playa del Carmen whenever you like.
Resort Details
- Various Bars / Lounges- La Veranda- La Fiesta- Sports Bar 24- Coco´s bar
- Various Restaurants- Rosa Roja- Bamboo- Rinascita- Black Cow- Beach Club
Consult the hotel upon arrival for hours of operation and dress codes.
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite
- Fitness center on-site
- Hot tub1 outdoor hot tub.
- Motorized Water Sports †Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
- Non-Motorized Water SportsWindsurfing, sailing, kayaks, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, others.
- PoolThere are 5 pools on-site. This property has swim-up bars.
- Sauna
- Spa †
- Tennis courtThere are 2 tennis courts on-site. There are 0 lit tennis courts on-site.
- Beach
- General †Access to Pickleball Court at Riu Palace Mexico
- Golf †A golf course is located within 1 mile of the hotel.
This hotel has negotiated a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12646 reviews
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Jan 24, 2026Exceptional experience
Everything excellent, food living and hotel amenities. I am vegetarian and don’t drink but took photo to enjoy
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Jan 23, 2026Amazing hotel!
Where to start.. The hotel its self was perfect I couldn’t fault it and the stay I had. The room were very spacious and the beds super comfy and we even had alcoholic optics in the room with a full stocked fridge which was updated every day if needed. Download the RIU app on your phone to ask for anything you need and they sort it out as soon as they can! Bar areas were good, pools were big and fun. Entertainment team worked so hard through the day and were very engaging an willing to chat. Drinks were very strong if your into your alcohol and made really nice too. The sports bar was fantastic too as it’s open 24.7 and they also have snacks available all day at the back. The bar staff in there were fantastic so props to them all! Always made sure we had a drink in front of us. Lots to get involved with in the evenings including party once a week (either a neon party or an all white party) where all the RIU hotels come together. Beach is a short walk away or if you wait someone will transport you every few minutes to and from. If you are a beach person do your research depending the month you want to go about sargassum (dead coral washing up on shore) I went in end of September and it was still there but clearing up so if you want to miss that best to go maybe November-April I got told. Other than that it’s perfect! Be careful booking trips in the centre too, do research about prices as not always the first person who approaches you has the best price. Can’t wait to return one day here!
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Jan 23, 2026Definitely not a five star hotel
Definitely not a 5 star hotel. If your looking for a chilled holiday this is not the hotel for you.. this is the party hotel we’re every Friday 2 and half thousand people from other hotels c one for a party. The bed sheets didn’t get changed in the 10 days we were there and neither did the floor get brushed or mopped. We purposely left things around which was never moved in 10 days. Don’t think I would go to another Rui hotel again.
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Jan 23, 2026
Winter vacation in the sun
Great 14 night stay. Could not fault the service. Food was better than anticipated with something to find every time. Tried the specialty restaurants and all good. Steak restaurant was our favourite. Nice short walk to the beach. Spent a couple of days in Playa Cara
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Jan 20, 2026
Disappointing stay at Riu Tequila
Beautiful resort, modern and clean rooms. Grounds full of palm trees and very well kept. Beach 10 min walk on a nice path. The food is the weak link. Buffet huge, food overcooked, salty and oily. It is loud with too many tables that are close together. Staff work hard and fast but always changing and banging dishes. Specialty restaurants, Italian quite good but Bamboo a let down. Who can't make a noodle? At buffet one waiter walked to our table holding USD to signal expected a tip. Drinks taste like they have no alcohol. Entertainment average. One excellent singer who did both Spanish and English songs. Would not return.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.One person of 18 years or over in every room. No student groups under 21 all year long.
Minimum check in age is 18 (Jan. - Feb.) (May - Dec.) Minimum check in age is 21 (Mar. - Apr.)
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26