Riu Reggae - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4081 reviews

• 

  Don’t go there

  Appalling. The Buffet is the worst mishmash of food I’ve ever seen or tasted. Ask for mushrooms midway during breakfast service and you’re told it’s finished !! Try booking a restaurant and see there are no reservations and to close window. Want a kettle ? Pay $20 at reception to get one (refunded after stay) want extra water ? Ask at reception, want a restaurant reservation? Download RIU App to get that. The staff here are great but if you like good food and good wine ( all inclusive) Forget it, only vinegar house wine/ beer served at lunch or dinner. Whoever wrote reviews praising the food have never stayed in a 4/5 * resort in their lives.

  Feb 10, 2026
• 

  How much needed holiday?

  Overall, this was a very nice hotel unfortunately our weather was not very good at all. We had a lot of rain at high winds. One of the unfortunate thingsfor the hotel is they did not have a Plan B for the guests very much driven by sunny Weather hotel not enough seating inside food overall was very good. The real big mansion is for the staff throughout the whole of the complex very polite very helpful probably the best staff in any hotel I think I’ve ever visited so without doubt a special mention to all of the staff no matter where they worked whether they were the housemaid whether they were on reception where they worked in the bars all the restaurants or the entertainment they were all absolutely fantastic.

  Feb 10, 2026
• 

  Fun clean hotel with good entertainment

  First time to this hotel in Jamaica and overall very good. MOST staff are friendly although I feel some on reception could be a bit more friendlier. Great food choice although repetitive but I expect this when eating in the hotel 3 times a day so this doesn’t bother me. Wide selection of different cuisines available. Always a table to sit at no matter what time you come down. Entertainment staff are excellent and work very hard and walk around each morning saying hello to everyone. Activities throughout the day and night. Jamaica night show was fantastic and one of the best I’ve seen. Rooms are clean and nice and overall the hotel is very clean. Right in the beach with crystal clear water and some activities you can do from here. Within a 5 minute walk of KFC/Burgerking and shopping centre. It is SAFE to walk out of the hotel and people need to be told about this as most people don’t leave. You will get asked if you want to buy stuff as your walking but you just say no and carry on. We walked out a few times and was fine and the staff also safe it is safe but people need to change there mindset. KFC was a lot better than the UK and had to try it- however be prepared from moment walking in to getting your meal, can be about 50 minutes and Fridays are the busiest day as Jamaicans don’t cook on this day. Had a massage and staff excellent and so welcoming and this was fantastic. Would recommend this. Walking distance to Riu Montego Bay where you can go. Overall a great stay and I would return. Gave it 4 out of 5 just due to some staff being moody when speaking to them.

  Jan 30, 2026
• 

  Do not come here

  Actually was not impressed with this resort at all. Service was terrible. Don’t bother asking front desk for anything. You won’t get it. Including basics that should come with the room like ropes. Resort was packed. No open seating anywhere. Staff were not friendly or willing to help. Do yourself a favour and stay somewhere else. Honestly. Have been to 3 star resorts on Cuba with better service and friendlier staff.

  Jan 28, 2026
• 

  Disappointing!

  I’m extremely disappointed with my experience at Riu Reggae (1/16–1/19). I left my Beats earbuds in my room and immediately contacted the resort. I confirmed via tracking that they remained on property for days, yet I received delayed responses, no follow-up, disconnected calls, and ultimately the device was powered off. In addition, the resort app required for dining and spa reservations did not function, advertised restaurants were not consistently open, and reservations made through the app did not exist—forcing buffet dining for the entire stay. Additionally, We had access to the montego bay resort but was only permitted to eat lunch there. We also had an ant infestation in the room but room service did come and address this issue. Overall this was not the way I planned to spend my birthday and I will not return to this resort.

  Jan 27, 2026