Guest will have access to all bars, lunch and snacks at Riu Yucatan and Riu Tequila.
Important information: All of the above information is subject to change at any time without prior notice. More information will be provided upon check-in. Breakfast and Dinner must be taken at the booked hotel. Transportation is not included
All meals, snacks, local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
Snacks and drinks 24 hours a day.
Regularly refilled minibar and liquor dispenser in the guest rooms.
In-room safe.
Free sports, activities and entertainment programme as described. Activities include: kayaking, bodyboarding, snorkel gear, 1 scuba tryout in the pool, RiuFit program, beach volleyball, pedalos ( paddle boats)
Free use of wellness facilities (gym)
Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.
WiFi throughout the hotel.
Daytime entertainment for adults
Live music shows & Riu entertainment
Riu Get Together Party at the Riu Tequila hotel
RiuLand Kids Club for ages 4-7 and 8-12
Additional Information: All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Resort Details
- Various Lounges/Bars
- Ananá
- La Cumbia
- La Plaza
- Las Olas - Various Restaurants
- The Palms
- Jade Asian Restaurant
- Traviata Italian Restaurant
- Turquesa
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Free parking
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna†
- Spa†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Jet skis
Parasailing
Waterskiing
Diving
Deep sea fishing - Non-Motorized Water SportsWindsurfingSailing
Kayaks
Snorkel gear
Introductory scuba lesson in the pool
Paddle boat - PoolThere are 4 pools on-site. This property has swim-up bars.
- Sauna †
- Spa †
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-Site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8635 reviews
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Jun 10, 2025Amazing experience in every way
It's been over 10 years since my last visit to Mexico and this trip was incredible in every way. The hotel was beautiful, clean and had every amenity people need. The beach had some seaweed but the hotel had it cleaned everyday. The food and drinks were top level and was so much better than expected. The staff was very professional and always courteous. The hotel has a variety of restaurants and all had amazing service and food. Would highly recommend this resort and will definitely come back here in the future.
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Jun 08, 2025
Beautiful hotel
This was our 2nd visit since January ,the hotel is outstanding, rooms are lovely, we put a request in for block 8 and our room was allocated there,the staff remembered us from our last visit,they are all fantastic and hardworking, the hotel us spotless, the food us lovely, our favourite was the Italian, we are already booked for next January and it is very rare we go to the same place more than once
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Jun 06, 2025
Suburb resort
We went in May after having a lovely two weeks holiday here last year. This time we went for three weeks ( one week to get used to the heat) and it was even better! We met up with people we met last year as they were so impressed they booked again. Everything was suburb for us, and being able to use the falicilties in the other Rui hotels ( Yutatan and Tequeila), all ages were catered for. The staff are second to none, and will go miles out of their way to help you. Room, pool and resort was cleaned continuously…. And severely put our country to shame. I have been all the way around the world and this holiday was the best place all round, that I’ve ever been to. The only negative was that the swimming pool was too hot in the afternoon, so we went in the sea. The weather was very hot, often 35c so no good for those who don’t like or can tolerate heat. The few babies her did struggle.
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Jun 03, 2025playa car
wish beach was a little cleaner and able to go in water, so much seaweed....also room was not ready on first day until 6pm rather than 3 pm. we were 3 ppl and only 2 beds and had to ask for a cot
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Jun 01, 2025
Perfect !
Loved everything about this resort. The beach is gorgeous. The resort is extremely clean. Great sélection of food. One notable thing that really bothered us is that people through their cigarette buts on the beach…. and although there are designated places for smoking… you would think that they would at least pick up their butts… so there are a lot of cigarettes butts on the beach…
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26