What We Love
- The enviable beachfront location offers amazing views and immediate access to fun and entertainment.
- Satisfy your cravings for delicious faire at one of several restaurants located throughout the resort.
- All-inclusive luxury packages include 24-hour room service, 7 days a week.
Things to Know
- The resort is approximately 75 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Take advantage of onsite amenities designed exclusively for children and younger guests.
Guests staying at Riu Palace Tropical Bay have full access of the resort facilities at Riu Negril.
Important Information: Restrictions apply and transportation is available but not included. Consult hotel upon arrival for more information.
All meals, snacks, local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
Snacks and drinks 24 hours a day.
Drinks service at the pool
Regularly refilled minibar and liquor dispenser in the guest rooms.
In-room safe.
Free sports, activities and entertainment programme as described. Activities include: kayaking, snorkel gear, 1 scuba tryout in the pool, RiuFit program, beach volleyball, Stand up paddle surfing
Free use of wellness facilities (gym)
Room Service 24 Hours a day
WiFi throughout the hotel.
Daytime entertainment for adults
Live music shows & Riu entertainment
Turndown Service
RiuLand kids club (4-7 and 8-12)
Additional Information: All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Resort Details
- All-Inclusive, 24-hours
All meals and snacks:
Breakfast:
- Full American breakfast buffet and on the spot cooking stations, fruits, juices and Cava
- Continental breakfast/snackLunch:
- Hot and cold buffet and on the spot cooking stations
- Pizzas, pasta, salads and assorted desserts
- Jerk (traditional Jamaican barbecue) station (6 times a week)Dinner:
- Buffets and on the spot cooking stations
- Special evenings: Theme buffets (twice a week) - Various Lounges/Bars
- Plaza Bar
- Lounge Bar
- Lobby Bar
- Reggae bar
- Various Restaurants- Bloody Bay
- Hakuchi
- Krystal
- Rimini
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Elevators Not Available
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free high speed internet connection
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Pool
- Restaurant
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports
† Fees may apply
- Children's pool
Children's swimming pool.
- Children's program, onsiteDaytime entertainment program for children.
- Direct access to a beach
- Fitness center on-siteRestricted to guests 18 years and older.
- Hot tubThere is 1 outdoor hot tub.
- Non-Motorized Water Sports- Windsurfing
- Sailing
- Snorkeling equipment
- Kayaking
- Body boarding - Pool
Three swimming pools, one with Jacuzzi.
Offering complimentary sun loungers, towels and parasols by the pool.
- Spa †Renova Spa offering various beauty treatments.
- Golf †There is a golf course located within a mile of the property.
- On-site EntertainmentDaytime entertainment program for adults
Daytime entertainment program for children from 4 to 12 years of age (daily)
Shows, Riu Evening Program or live music (daily)
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Lovely and relaxing holiday
We had a wonderful two-week holiday from 18 January – 3 February 2025. The hotel was very clean and tidy, our room was very spacious and comfortable, the food was very good - plenty of choice, and all the staff were friendly and worked exceptionally hard. We would particularly like to thank: Krystal – who served our drinks in the evening. The service was exceptional, and as Krystal is such a lovely and friendly lady, we were quite sad saying goodbye. Shanique – housekeeping staff in block 5304 – so friendly and hard working. Judith – who served drinks on the beach in the day – always happy and friendly, despite walking all day in the heat. Kevin and Angela – in the restaurant in the evenings – so friendly and professional. We liked the entertainment in the evenings – very varied and pretty good to be honest. The only downside of our stay was a problem with the aircon, so we were uncomfortable on the evenings when we couldn't set it below 24 degree C. The problem did get sorted eventually.
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Staffs are best !
This is the best ! Front desk very professional , lady’s in buffet waitress 10/10! Lifeguards very caring!let me tell you entertainment crew! Big up! Y’all are amazing ! Rasta, pineapple and the others are amazing! Bartenders awesome! Fabian from the bar! Staffs are friendly! Everyone was amazing! I will be coming! This year ! Thank you RIU❤️❤️, Amazing staffs ❤️
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Needs Some Work but Great Vacation
Nice resort - very well thought out with buffet, a la carte restaurants, stage and bars in one central location. Great beach and staff (shout out to Krystal and Shelley-Ann from the Plaza bar/stage seating area). They gave us superb service and we really enjoyed our time spent with them. Drinks were excellent. Too bad I found out about the Hummingbird drink on my last night or would've had many. Food was abundant and never lacking in choice. The resort is scheduled for reno in 2027 but I think it needs refreshing sooner than later. Rooms need refreshing - updated outlets and USB's. Air conditioning didn't work for our first 5 days out of 10. New TV's needed - smart ones would be nice. Updated balcony chairs and table. ATM in lobby (instead of walking to the gas station). I would definitely return but after the reno has been completed.
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Yeah Man, No Problem
Great hotel staff, food and the best beach we have ever been on. Always somewhere to get some sun and shade with plenty of sunbeds to go around. Free non powered water craft. Rooms are clean and tidy. The food was hot with a varied choice. ok was put out in small quantities but that was a good thing as always fresh and hot. Would we go again.... most definitely.
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DISAPPOINTING EXPERIENCE
This was our 3rd trip to this RIU because the first two were pretty amazing. First in 2017 and then in 2019. Unfortunately since then things have changed and not for the better. It was obvious that they cut back on expenses with regards to food (variety and quality), entertainment (not much to do other than watch the show), and believe it or not the toilet paper!!!! Totally useless product. I went through 1 1/2 packages of cottonelle wipes. The air conditioner kept breaking down and it was extremely uncomfortable. Our clothes were always damp. The cleaning staff, especially Patricia are amazing and very hard working. Our room was spotless. The wait staff, especially Andre are also amazing and hard working. Always a smile and ready to chat. The most amazing thing about this resort is the beach. It's very clean - clear and warm. Unfortunately I don't think we will return there and cannot recommend it to our friends.
- AdvisoryJAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
- AdvisoryGuest staying at Riu Palace Tropical Bay are able to use Riu Negril facilities. Guest staying at Riu Negril are not able to use Riu Palace Tropical Bay facilities.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26