Riu Palace Tropical Bay - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8606 reviews

• 

  Amazing

  First time to negril.loved it.fabulous hotel, fabulous room, fabulous beach, fabulous food, fabulous staff, fabulous weather.if I had 1 minor complaint,is that the orange juice for my vodka was awful but find that all over jamaica.why it's so concentrated I have no idea!!settled for diet coke instead🤣would go back in a flash.highly recommend this hotel to anyone

  Jan 29, 2026
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  Beach far better than sister hotel other than that stay at Riu Negril

  Hotel really needs an upgrade stayed at the Riu Negril last year for Christmas 2024 and the new year 2025 in which we had a far better time . The only thing better at the tropical Riu was the beach . We after the first few day went to the sister hotel to eat and enjoy the entertainment. We will be returning but staying at Riu Negril and keep the extra cost’s we save for the trips .

  Jan 28, 2026
• 

  BEAUTIFUL STAY

  Me and my wife stayed 11th till 25th January. We had a long day travelling due to a 7 hour flight delay from Manchester but the check-in was good. Had problems finding our room in the dark at 1.30 a.m. but when we got there the room was lovely. Cleaned daily by the lovely maid marshalyn. Spent 14 days on the beautiful white soft sandy beach. Food no complaints buffet offered a great choice we had fun talking to fayan who kept the dining area clean. Eat twice at kristal and rimini our favourites and once at the steakhouse which was OK. Eat jerk chicken most days in the afternoon which was delicious I hand fed the egrets (they loved the chicken also). Drinks are made to your choice/strength Best made by kristal in the daiquiri bar. Evening entertainment was boring to start with but improved by the 2nd week. We met some lovely fellow holiday makers whilst there and really enjoyed the trip to the cannabis farm in orange hill neither me or my wife smoke but tried a bit which our guide roady gave us he was informative and funny. Cannot wait to visit the lovely jamacian people and there lovely island again.

  Jan 28, 2026
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  4 stars

  For context, well travelled and have been working in events and the industry for 20+ years. -Check in went smooth, lady wasn’t friendly but it was late. -Hotel is well maintained very clean -Beach is absolutely a beauty! Clear water, white sand. No need to rush to reserve chairs there’s plenty. -Food quality is where it was average. Buffet is good. A la carte is mediocre. But again lots of selection. -Bar- beach bar- has low quality cocktails but they are having fun. I don’t care for premade drinks. All the popular drinks were premade and and sat in a plastic jug. They would just top it with ice. Daiquiri and the plaza bar were great! -Gym is small and old -Housekeeping is efficient and do good job. - People vape and smokes wherever they want even if there’s designated area -Cappuccino coffee shop only opens at 10am. Which is very late for a good cup of coffee. -Thank you to the entertainment team! You guys are amazing! Quick recap! Some amazing staff some not so much. They work 6 days a week. They are exhausted. No alcohol until 10am. Which rum cream in coffee is a must on vacation. Great beach. Okay food!

  Jan 26, 2026
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  Great staff, clean but basic

  I travelled here for 3 week at the ends of December with my husband. Upon arrival check in was very straight forward and Michael who helped us was great. The room smelt and looked immaculate upon arrival. We where in block 5 which was a partial sea view, however the door to enter the room was basically on the main road and quite loud in addition to being based outside the maids station, the maids shout to each other early on the morning, do not expect a lie in here. The bathroom stocked aqua senses toiletries which on the first week I sensed where being watered down instead of topped up, but this wasn’t the case the rest of the trip. There wasn’t any extras such as shower cap, nail file etc which I presumed where standard in a hotel. The hotel boasts a helpful app so should u require extra bedding, towels or maintenance issues then things can be logged here, which we did as the shower and toilet blocked a couple of times…. Annoying. The food was good and always something could be found at the buffet. The steak house wasn’t great but the Italian… wow!!! Best food we had during our trip. The restaurants need to be booked 2 days in advance on the riu app. The maid only missed our room clean once during our stay so overall the room was serviced well. The 24/7 snack place which had a self serve coffee machine, soft drinks and food is essential to the hotel as the coffee shop doesn’t open until 10am. However these machines were broken on a few occasions leaving us waiting until 10am for a coffee. The beaches are beautiful but there are no toilet blocks so be prepared to walk to your room should you need to go and that one man on the beach who shouted “get your rolling papers” over and over and over for hours… please some people are trying to sleep on their holidays! I would stay here again but it wouldn’t be my first choice. It is clean but basic. For those who are uk based the hotel is a comparison to an all inclusive premier inn. You can use the Sister hotel down the beach called Riu Negril which we did and it was fabulous but I feel this was because there was less than 100 people there due to issues they’d had and had to ship people to other hotels. The taxi prices from the hotel are astronomical and it’s much cheaper to stand on the main road and wait for one to pull over for examples the hotel charges $30 per person for a ride that an on the street driver charged $5 for everyone. The staff are so polite and do not expect tips at all, I couldn’t fault their service or attitude at all. The jerk hut guy was great and so was the food, jerk chicken and some salt and pepper style fish was amazing.

  Jan 24, 2026