What We Love

  • Let the resort's fab entertainment team dazzle you with live music and shows. 
  • The fitness center has all kinds of ways to get your burn on - backfit, aquagym, stretching and more.
  • Enjoy room service delivered straight to your room, 24 hours a day. 

Things to Know

  • The resort is located five minutes away from the beaches, golf, water sports and shopping of Playa del Carmen.
  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Take advantage of unique children's activities and entertainment areas. 
Cancun has gained a reputation as one of the world's most popular Caribbean getaways. 

Riu Palace Riviera Maya offers guests the perfect combination of world-class luxury and local flavor. Spend your time indulging in tantalizing faire from any one of the unique restaurants found onsite, or head to Playa del Carmen for an unforgettable night out on the town. Whether you are are on a "me-time" getaway or a summer family vacation, you will find no shortage of amazing opportunities here. 

Free Wi-Fi located throughout the hotel will keep you connected to those you care about most, assuming they aren't already there! Thanks to a variety of great entertainment options onsite designed specifically for children, there's no reason not to bring the family along with you! Go ahead - dig your toes into this little slice of heaven. A world of entertainment, luxury and fun is waiting for you. 

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 34 miles

Property Information

Year Built: 2006
Last Renovation: 2019
Accessible rooms: 4
Floors: 3
Total rooms: 460

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Resort Details

Dining

Various restaurants and bars serve a variety of delicious cuisines.
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Amenities

Guests can make use of the resort's spa, 24-hour room service, an exercise room and more!
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Activities

Golf, water sports, children's programs and other great activities are available!
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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 7923 reviews
  • 3.0 star tripadvisor rating
    The Good, The Bad, & The ugly.

    I have watched this hotel for a year, really excited about our 10 days at the Palace. The Good: The staff. They are excellent and tireless. Fernanda in reception went above and beyond to resolve our room booking, which was incorrectly allocated. Angel, Emanuel and the entertainment staff do an excellent incredible job. Every member of staff from management to the groundskeepers are true professionals. The bad : The rooms are congested, and the toilet is a tiny box almost unusable. People of a "larger frame" would not fit. The food is excellent one night and average the next. Krystal was the only exception, and was superb. The Ugly: There is an eclectic group of guests to say the least. Some are drunk 24/7, some really loud, and there were two fights during our stay. The 5 star rating will soon start to fade. It is a shame.

    May 19, 2024
  • 5.0 star tripadvisor rating
    Perfect holiday!

    Just come back from 2 weeks here and we had the most amazing time. A massive thank you to Emmanuel from the entertainment team and Sergio from the pool bar for making our holiday we loved them, they’re amazing! Tummy the bell boy is also so lovely! All the staff are so friendly and work so hard! I’m fussy when it comes to food and cocktails and didn’t struggle at all it was all delicious, especially the Italian. The whole hotel is always completely spotless, couldn’t recommend this hotel enough! Will definitely be returning next year.

    May 19, 2024
  • 4.0 star tripadvisor rating
    Great stay

    very clean resort with super friendly staff. Great daily entertainment. only gripe was unable to go to pool because of no available shaded area by the time we got to the pools.

    May 18, 2024
  • 4.0 star tripadvisor rating
    Bob's group trip

    Fantastic beautiful resort with all the amenities. What's not to like: with 4 pools, unlimited food and drink, wonderful white sand deep beach with lots of palm trees for shade, superb staff at the pools, the restaurants, and all over. Lots of shade by the pools with retractable overhead coverings. Impeccable cleanliness throughout the resort and always washing the walkways etc. Maid service was wonderful. Food was very good, but not quite excellent as was the entertainment. The 6 of us totally enjoyed our stay. I may be picky but the reason for 4 rather than 5 stars is that our stay at a Riu resort in Cancun last year had very slightly better food and entertainment, but not by much. That said, you can't go wrong staying here and you will have many memories to cherish.

    May 18, 2024
  • 5.0 star tripadvisor rating
    Perfect Paradise!!

    We absolutely loved it! We will definitely return to stay here again. Wish we had stayed longer to try all the restaurants. The service staff was stellar at all times.

    May 16, 2024