What We Love
- Let the resort's fab entertainment team dazzle you with live music and shows.
- The fitness center has all kinds of ways to get your burn on - backfit, aquagym, stretching and more.
- Enjoy room service delivered straight to your room, 24 hours a day.
Things to Know
- The resort is located five minutes away from the beaches, golf, water sports and shopping of Playa del Carmen.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
- Take advantage of unique children's activities and entertainment areas.
Get MORE from your getaway to Riu Palace Riviera Maya. Now through the end of 2020, Riu guests staying in a Suite will get this additional perk exclusive to CheapCaribbean customers:
- Complimentary shared roundtrip airport transfers.
LocationPlaya del Carmen - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6617 reviews
RIU Palace Riviera Maya – Beauty, comfort, and some mad design
The majestic looking 5-star hotel has been reopened at the end of 2019 – as RIU says: following a thorough overhaul of all its facilities and now features redesigned outdoor areas, common areas and bedrooms. It is really beautiful. The huge gleaming-white building-complex has a magnificent Oriental style, a feeling of a charming mix of the modern architecture and the outside appearance of an wealthy Indian rajah’s palace. Its court is large, providing space and comfort for a large lot of guests, and contains three swimming pool. On its large beach, with favourable sunlight, the shades of the colours of the sea are almost unbelievably rich – were it on picture, one would be sure it can only be made with photoshop. Sunbeds are plenty. It is, however, up to one’s requirements or physical conditions, how comfortable they feel. Their fabric is thin and tight, somewhat hard, and in two parts with a gap towards one’s hip – it may be a good idea to use some inflatable cushion to cover the gap and thus make it more comfortable. Food and drinks plenty and good. WiFi is good but some may find hard to log in. The reception helps really kindly. Warning! In the suits, only one or two electric socket are of European standard, the other ones, including that for electric razor is US one. Asked the reception for an adapter and been told to buy it in the giftshop. The main restaurant is comfortably large, but its inner decor is a bit neutral, even cold – significantly less warm and friendly than, e.g., that in the RIU Palace Mexico. Strange it is, but RIU seems to have some ongoing nonsense in the inner design of the suits. There is no bathroom in the conventional meaning, i.e. a separated one. There is a shower cabin, a WC, and part of the room is equipped with a counter of twin washbasins, and a tub. Sweet and nice one would say, but between the room proper with the beds and this part there is no curtain, at least not in the suit we had, or anything else to separate at least visually, although in such places one usually prefers privacy. The shower and the toilet mercifully have a door to it, but absolutely penetrable to all sounds and smells. And true idiocy of a design: the toilet has no forced ventilation at all. Air conditioning set so than the maximum cannot be higher than 23 Celsius grade. Getting in from the outside heat feels not really comfortable. Suite of utmost nonsense: there is a difference in level between the part of the room where the beds are and where the table and the sofa, so one has to go down on steps. The steps are built so into the floor that if one goes around the bed, the steps form a pit in the walkway, invisibly black in the night, and it is easy to fall down on them. In night I put a large suitcase on them so as to block the way into such a mishap. It was good to stay there!
Very nice resort
It was a very nice resort located at a excellent location and the food was good as well I would highly recommend this location too everyone who wants to enjoy a great place in all aspects . The beach is fantastic the service out there is excellent as well not far to go shopping for gifts or treats you can also take a ferry over to cosumel for an extravagant adventure as well which is about 40 minutes to the island....
The resort is a 5 star ,great resort make over ! All of the staff took very good pride in there work . The buffet restaurant was the best food of all with a ton of options at the cooking stations. Some of the other restaurants were good also , but not as good as the buffet and I don’t like buffet ever. Next the beach was very nice and a big beach with lots of beach chairs . We all have a great time and was in a safe place we’re we walked 10 min to town to shop on 5th ave .we go to Mexico about 3 times a year and loved this location and resort .took this deal for a special price we found and will return. The main pool was nice and clean and lots of fun games with the staff. Shout out to sexy Leo at the main pool. Wow wish I had another jack an coke Be back soon
We first visited this hotel in 2016 before the recent refurbishment. Personally we preferred the original traditional feel at the hotel which has now been replaced by a more contemporary style. The extent of silver and black in the main reception areas is a bit overpowering. Having said that it is, as before, beautifully appointed with a very grandeur feel. Since our last visit in the lobby they have added a cafeteria called Capuchino which serves beverages and snacks and this stays open for long hours which can be useful. Also in the lobby they have added a new Italian restaurant which we found quite noisy due to its high ceiling and we found the menu choice was quite limited. Of all the speciality restaurants we liked the Krystal best with its more intimate special feel and excellent food. The main buffet restaurant Don Raphael offered a massive selection of food for every taste but as my wife is vegetarian it is important for her to know what she's putting on her plate so we felt they needed more signs to show what some of the dishes contained. I particularly like lobster and this was included on the menu at the Chilis Steak House but because the menu didn't include any vegetarian options we couldn’t go there. A tip if you do want to go to this restaurant go either early or late as it gets very busy. Our room was a junior suite overlooking the garden which was really nice and since the refurbishment had the new bathroom arrangement whereby the bath was almost beside the bed. It suited us fine but I could understand that some people would find this design not to their liking. It had a brilliant shower and very efficient air conditioning system. Like the rest of the hotel the room was always beautifully clean thanks to Anita and the team who looked after it for us. Each day we were treated to a different towel animal on the bed. The management and smooth running of every aspect of the hotel is unquestionable. Everywhere is immaculate and is continually being cleaned, swept and polished. The staff are fantastic always greeting you warmly and genuinely wanting to look after your every need. This service is extended all the way down to the sea. A few special mentions of those staff who were particularly helpful to us. Enrique on the beach who never let our glasses run dry, Carlos and Lorenzo particularly at lunch time in the Chilis restaurant and Rosario in the Don Rafael. It's impossible to mention everyone as they were all outstanding. Sadly by the time we were leaving the true effects of the Coronavirus were starting to effect the occupancy numbers at the hotel. We truly hope that everyone at the hotel stays well and gets through this dreadful virus safely and can all return when it's finally defeated. We hope one day to come back and see you all. Stay safe
15 Days of Fun
I spent 15 days at this hotel and would have stayed longer if I wouldn't have had to evacuate to the US. The staff is incredible, everyone is so nice. They go out of the way to help you in every way. It is incredibly clean. I can honestly say it was the best 15 days of my entire life. Chase C.