What We Love
- Let the resort's fab entertainment team dazzle you with live music and shows.
- The fitness center has all kinds of ways to get your burn on - backfit, aquagym, stretching and more.
- Enjoy room service delivered straight to your room, 24 hours a day.
Things to Know
- The resort is located five minutes away from the beaches, golf, water sports and shopping of Playa del Carmen.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
- Take advantage of unique children's activities and entertainment areas.
Location
Playa del Carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8132 reviews-
Check in desk Lily, Karla and Daniela are extremely rude and unprofessional.
Check in was terrible! Front desk Lily and Karla had bad attitudes their manager Daniela was just as bad. These 3 are super unprofessional, they need new jobs perhaps in landscaping so they don't interact with people. Their gossip traveled.
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Stunning All-Inclusive Resort
The Hotel Riu Palace Riviera Maya is a stunning all-inclusive resort located on the beautiful shores of the Caribbean. Guests are treated to spacious, elegantly decorated rooms, many with ocean views. The resort boasts multiple dining options, each offering a variety of cuisines that cater to diverse tastes. The pools are expansive, and the beach area is pristine, perfect for relaxing or enjoying water sports. The staff is consistently praised for their friendly and attentive service, enhancing the overall experience. Evening entertainment and activities are plentiful, making it a great choice for both couples and families. Overall, the Hotel Riu Palace Riviera Maya offers a luxurious and enjoyable stay, combining comfort, hospitality, and beautiful surroundings.
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Fake 5*
Terrible experience from the checking in. The room given at fist was located against bid generator making constant noise. Staff behaved like they don’ care. Breakfast restaurant is busy, waiters don’t ask if you need anything to drink . Stake house has awful food quality and untrained . Has to wait for the order over 1 hour and finally after reminders the brought fish and meat at on plate. In the lobby bar they don’t know cocktail receipt. And these are only few examples of many fails. Charging the price for 5 *, it is expected the staff would be trained to provide relevant level of service. Being loyal Riu client for over 12 year it is very disappointing!
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I love every minute
I was amazed by the property, like a Royal Palace. Food is delicious, staff friendly, a lot of activities. I especially enjoyed Salsa Class and Foam pool party. Also, I would like to thank guys from Coco Bongo. That was outstanding experience for my Birthday, I had a blast! So sad to miss Friday's BIG parties.
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Nice but very uncomfortable to stay with friends
This place is gorgeous.... The only thing I can't understand is the last out of the room. They renovated these rooms not long ago. There's a bathtub in the middle between the bathroom shower that is open, very strange for a family resort, then you have the sink area and a big tub between the shower and the bed....I don't know who's cockamamie idea that was but rooming with friends it just didn't work. No separate beds, no shower curtains.... Talk about uncomfortable. I doubt I'd come back to this resort with friends or kids. This is not a family resort with the way the rooms are laid out.... This should be restricted to couples only. I'm a big Riu fan but no way Is this the norm