What We Love

  • Let the resort's fab entertainment team dazzle you with live music and shows. 
  • The fitness center has all kinds of ways to get your burn on - backfit, aquagym, stretching and more.
  • Enjoy room service delivered straight to your room, 24 hours a day. 

Things to Know

  • The resort is located five minutes away from the beaches, golf, water sports and shopping of Playa del Carmen.
  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Take advantage of unique children's activities and entertainment areas. 
Cancun has gained a reputation as one of the world's most popular Caribbean getaways. 

Riu Palace Riviera Maya offers guests the perfect combination of world-class luxury and local flavor. Spend your time indulging in tantalizing faire from any one of the unique restaurants found onsite, or head to Playa del Carmen for an unforgettable night out on the town. Whether you are are on a "me-time" getaway or a summer family vacation, you will find no shortage of amazing opportunities here. 

Free Wi-Fi located throughout the hotel will keep you connected to those you care about most, assuming they aren't already there! Thanks to a variety of great entertainment options onsite designed specifically for children, there's no reason not to bring the family along with you! Go ahead - dig your toes into this little slice of heaven. A world of entertainment, luxury and fun is waiting for you. 

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 34 miles

Property Information

Year Built: 2006
Last Renovation: 2019
Accessible rooms: 4
Floors: 3
Total rooms: 460

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Resort Details

Dining

Various restaurants and bars serve a variety of delicious cuisines.
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Amenities

Guests can make use of the resort's spa, 24-hour room service, an exercise room and more!
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Activities

Golf, water sports, children's programs and other great activities are available!
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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8132 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Check in desk Lily, Karla and Daniela are extremely rude and unprofessional.

    Check in was terrible! Front desk Lily and Karla had bad attitudes their manager Daniela was just as bad. These 3 are super unprofessional, they need new jobs perhaps in landscaping so they don't interact with people. Their gossip traveled.

    Nov 04, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Stunning All-Inclusive Resort

    The Hotel Riu Palace Riviera Maya is a stunning all-inclusive resort located on the beautiful shores of the Caribbean. Guests are treated to spacious, elegantly decorated rooms, many with ocean views. The resort boasts multiple dining options, each offering a variety of cuisines that cater to diverse tastes. The pools are expansive, and the beach area is pristine, perfect for relaxing or enjoying water sports. The staff is consistently praised for their friendly and attentive service, enhancing the overall experience. Evening entertainment and activities are plentiful, making it a great choice for both couples and families. Overall, the Hotel Riu Palace Riviera Maya offers a luxurious and enjoyable stay, combining comfort, hospitality, and beautiful surroundings.

    Nov 02, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Fake 5*

    Terrible experience from the checking in. The room given at fist was located against bid generator making constant noise. Staff behaved like they don’ care. Breakfast restaurant is busy, waiters don’t ask if you need anything to drink . Stake house has awful food quality and untrained . Has to wait for the order over 1 hour and finally after reminders the brought fish and meat at on plate. In the lobby bar they don’t know cocktail receipt. And these are only few examples of many fails. Charging the price for 5 *, it is expected the staff would be trained to provide relevant level of service. Being loyal Riu client for over 12 year it is very disappointing!

    Nov 01, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    I love every minute

    I was amazed by the property, like a Royal Palace. Food is delicious, staff friendly, a lot of activities. I especially enjoyed Salsa Class and Foam pool party. Also, I would like to thank guys from Coco Bongo. That was outstanding experience for my Birthday, I had a blast! So sad to miss Friday's BIG parties.

    Nov 01, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Nice but very uncomfortable to stay with friends

    This place is gorgeous.... The only thing I can't understand is the last out of the room. They renovated these rooms not long ago. There's a bathtub in the middle between the bathroom shower that is open, very strange for a family resort, then you have the sink area and a big tub between the shower and the bed....I don't know who's cockamamie idea that was but rooming with friends it just didn't work. No separate beds, no shower curtains.... Talk about uncomfortable. I doubt I'd come back to this resort with friends or kids. This is not a family resort with the way the rooms are laid out.... This should be restricted to couples only. I'm a big Riu fan but no way Is this the norm

    Oct 28, 2024