What We Love
- Let the resort's fab entertainment team dazzle you with live music and shows.
- The fitness center has all kinds of ways to get your burn on - backfit, aquagym, stretching and more.
- Enjoy room service delivered straight to your room, 24 hours a day.
Things to Know
- The resort is located five minutes away from the beaches, golf, water sports and shopping of Playa del Carmen.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
- Take advantage of unique children's activities and entertainment areas.
The All-Inclusive program includes the following amenities:
• All meals, snacks and local alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• In-room safe.
• Room service 24 hours a day.
• Turndown service.
• Drinks service at the pool.
• Free sports, activities and entertainment programme as described. Activities include: kayaking, snorkel gear, 1 scuba tryout in the pool, Riu Fit program, beach volleyball, pedalos ( paddle boats)
• Free wellness facilities as described (gym).
• WiFi throughout the hotel.
• Live music, shows, and Riu entertainment
• Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.
• Riu Get Together Party at the Riu Tequila hotel
• RiuLand Kids Club for ages 4-7 and 8-12
All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Resort Details
- Various Lounges/Bars- Daiquiri- Lirico- Lounge 24- Cancun- Capuchino
- Various Restaurants- Don Rafael- Il Portico- Yashima- Krystal- Chilis- Agave
All restaurants are non-smoking.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports
† Fees may apply
- Children's poolChildren's pool with slides
- Children's programRiuLand kids club
- Direct access to a beach
- Fitness center on-siteNew RiuFit area
- Motorized Water Sports †- Jet skis
- Parasailing
- Waterskiing
- Diving
- Deep sea fishing - Non-Motorized Water Sports- Windsurfing
- Sailing
- Kayaks
- Snorkel gear
- Body board
- One introductory scuba lesson in the pool
- Paddle boats - PoolPool area with 4 pools on-site. This property has swim-up bars.
- Sauna
- Spa †- New relaxation pools at Renova Spa
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Best Resort Ever!
The staff and workers are what make this resort excellent!!! The staff work so hard and are so accommodating to guest. Everyone is extremely friendly and go out of their way to make guests happy and comfortable!
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Relaxing Escape
My husband and I enjoyed our time at this hotel. The location was great and the rooms were clean and yhe grounds and pools were well kept. While we had great service all around I'd like to give a shout out to Carlos in the buffet for always taking care of us and for Nelsi and Dayana at the bar for being such sweet, personable hard working young ladies. The only downside to the property was the outside pool bar was absolutely swamped during the day and service could be very slow at times but this wasn't due to any fault of the servers or bartenders. It was that there wasn't enough of them for the demand for drinks. Also, there didn't seem to be enough chairs around the pools when the ocean was too rough which was disappointing. Other than those minor issues, we thoroughly enjoyed our stay.
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Fabulous Staff ! ar the RIU Palace
We travelled to RIU palace which has been recently renovated and it's gorgeous .The rooms are huge and beautiful . This is super all inclusive with optics in your room at no extra charge Food varied and of good standard and again there was food available 24 hrs a day Pool area was fab with enough sunbeds and clean beyond clean. The complex is on the beach - amazing Staying here you also have the luxury of using the other riu hotels nearby which is a bonus The best part of staying at RIU were the staff from the cleaners to the entertainment staff to reception and bar ,service was outstanding and always with a smile - particular thanks to Nelsi on the bar and Jorge herbierto and Fabian they always served with a smile . If you stay here make the time to go to the white or neon party it's such a good night - more an adult evening than children . I adored staying here albeit it rained a lot our first week , I would love to bring my children although it is expensive for those from the UK but it really is worth every penny . Thankyou RiU Palace for a wonderful stay .
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Great hotel and holiday
The hotel was lovely and the food was amazing. The staff were very friendly. The hotel didn’t feel overcrowded around the pools, at the beach and in the restaurants.
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Property is beautiful
My only complaints are the bed wasn't comfortable ( I know everyone has a difference preference) and when I requested 2 extra blankets, we were given old dirty ones that looked like they came from the bushes as it had sticks and dirt in them.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26