What We Love

  • Let the resort's fab entertainment team dazzle you with live music and shows. 
  • The fitness center has all kinds of ways to get your burn on - backfit, aquagym, stretching and more.
  • Enjoy room service delivered straight to your room, 24 hours a day. 

Things to Know

  • The resort is located five minutes away from the beaches, golf, water sports and shopping of Playa del Carmen.
  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Take advantage of unique children's activities and entertainment areas. 
Cancun has gained a reputation as one of the world's most popular Caribbean getaways. 

Riu Palace Riviera Maya offers guests the perfect combination of world-class luxury and local flavor. Spend your time indulging in tantalizing faire from any one of the unique restaurants found onsite, or head to Playa del Carmen for an unforgettable night out on the town. Whether you are are on a "me-time" getaway or a summer family vacation, you will find no shortage of amazing opportunities here. 

Free Wi-Fi located throughout the hotel will keep you connected to those you care about most, assuming they aren't already there! Thanks to a variety of great entertainment options onsite designed specifically for children, there's no reason not to bring the family along with you! Go ahead - dig your toes into this little slice of heaven. A world of entertainment, luxury and fun is waiting for you. 


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 34 miles

Property Information

Year Built: 2006
Last Renovation: 2019
Accessible rooms: 4
Floors: 3
Total rooms: 460


Resort Details


Various restaurants and bars serve a variety of delicious cuisines.
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Guests can make use of the resort's spa, 24-hour room service, an exercise room and more!
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Golf, water sports, children's programs and other great activities are available!
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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 7966 reviews
  • 5.0 star tripadvisor rating
    Still excellent after 7 years!

    Here we came back after 7 years to this Riu Palace and we must say that our experience was better that expected, better than in 2017. First, the personnel was very welcoming and provided better than expected outcomes every time we asked for a special feature. Second, as a family with many diet restrictions (gluten, dairy, corn and a few others), we have met the different Chefs to share our restrictions and they have been consistently providing us special meals to suit our needs. Third, we were very lucky to have upgraded rooms to front the internal area. Fourth, a few changes were made to the decor and the pools have been completely redesigned and rebuilt to a better overall layout. Also, we loved the few upgrades to the lobby bar and café. We will definitely come back again and recommend this Riu to our extended family in the near future.

    Jun 20, 2024
  • 5.0 star tripadvisor rating
    Group of 29, 50th Birthday celebration!

    They accomodated us all! Clean, and friendly! We celbrated 50th birthday, and they were able to set us up for a private dinner. All staff is very friendly, and will wait on you. Please tip! Take plenty of $1 and $5 bills and keep the staff happy, they work hard. Rooms were clean. Food was good, buffet was great. Beach was good. Pools were good, avoid the bar pool if you want a little quiteness. Visit the coffee shop in the morning to start the day. RIU is the All inclusive standard! p.s., If you get a chance, tip the staff that helps keep the resort clean, they will be sweeping, mopping, cleaning public bathrooms...

    Jun 20, 2024
  • 5.0 star tripadvisor rating
    Fabulous Location and People

    My husband and I are preparing for our 6th trip to Riu Palace Riviera Maya this weekend. We had a fabulous time at Christmas and highly recommend this hotel. The service and food are amazing and the hotel and beach are beautiful. It is our favorite place. I also wanted to mention some fabulous people who make our stays so incredible. Upon arrival we get the most amazing welcome drink from Adriana at the Lobby Bar. While there are many restaurants, we enjoy Don Rafael with so many selections. Esteban, Ceilo, Carlos and Mendez are so friendly we look forward to seeing them. They are a huge reason we enjoy our stay. We also love the beach service and look forward to seeing Herman, Fabran and Enrique.

    Jun 18, 2024
  • 5.0 star tripadvisor rating
    This place is amazing!

    We spent a week here, and it was like a slice of heaven. The staff were so kind and helpful, the cuisine was vast and delicious, the service was spot-on, the drinks were abundant (if wanted) and well-made, the flow from civilization to nature's beauty was seamless, the facilities / grounds were opulent and well-maintained. It is perfectly central for sightseeing across many surrounding cities / islands / landmarks / adventure parks (Tulum, Cozumel, Cancun, Isla Mujeres, Chichen Itza, Xcaret, Xplore, SO many cenotes, Coba). Though, if you're looking to have as much chill-time possible, the resort is almost like a city all in itself, and there is no reason to leave for any purpose. They have it all! There is also a great little store directly underneath the main entrance driveway. Highly recommend booking a reservation. You'll be glad you did!

    Jun 18, 2024
  • 5.0 star tripadvisor rating
    Very much recommended

    Right from arrival, we were looked after. The resort is in amazing condition, the food was fantastic, and the service was top notch. I have two pet peeves. People need to dress properly for dining, cover your bikini up, and act appropriately. People also need to be considerate of others.stop screaming, yelling, and acting like an ass. The resort staff need to keep customer behavior in check.

    Jun 18, 2024