Riu Palace Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8631 reviews

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  Solid All Inclusive Experience

  My family and I greatly enjoyed the resort. We were able to get connecting rooms which is a big plus for us. All of the restaurants were good...not great but with a family, you know we have picky eaters and everyone was happy. The main buffet restaurant has lots of choices for breakfast and dinner and the lunch buffet by the pool is more than adequate. The other restaurants we ate at were quite good and the big plus for us is that we didn't need to make reservations and it's first come first serve. We had to wait about 30 minutes at each restaurant which is fine. The pools are great, the bars and overall service are top notch. The nightly entertainment was also good. We enjoyed the neon party which happens on Thursday nights at their RIU Tequila resort. They bus you there and you can stay as long or as little as you'd like. I'd recommend this to any family looking for a solid all inclusive experience.

  Nov 24, 2025
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  Beachfront hotel is fairly commercial touristy area of Mexico .

  Beachfront hotel around 50 minutes from the airport . So to start with positives , good choice of a la carte restaurants although some distinctly better than others (Japanese was excellent , steak restaurant everything tasted like burnt fat off the grill ) . Sometimes have to wait but longest wait time as around 50 minutes so given number of people here that’s not too bad . Breakfast buffet is outstanding with every choice you want and more . Lunch Buffet also decent and you could eat something different every day for 9 days and still not exhaust all the options . Drinks are ok , absolut vodka branded baileys but cocktails are all very brightly coloured and made from syrups so tasted artificial and not the best . Mango margarita with extra shot of tequila was however a good drink . Beach is really nice particularly first thing in morning at sunrise and pool areas are big and busy . We had ocean front junior suite and room was good although feint smell of damp . The negatives - there is no quiet areas around the pool everything is deafening volume wise and whilst entertainment team do really try to entertain it’s all a bit much and feels constant . If you want a quiet relaxing break probably don’t choose here . Also they offer free pick up but you end up waiting for other people and then drop off at multiple hotels so a 50 minute transfer took 1 hour 40 . My advice is get a taxi for 1400 Mexican peso and you will be here in a fraction of the time . The staff here all work so hard and the hotel is very clean and well maintained . So overall a Mixed bag but good value given price point .

  Nov 23, 2025
• 

  Great hotel in a great location and wonderful food.

  My wife and I have just left after 11 nights at the Rui palace riviera maya hotel, and we had a great time. The location is great, hotel is on Playacar, a gated complex within the town playa del carmen, which is mainly hotels and some private residences. 300m from the hotel are some local shops, bar, tattoo place and a Starbucks. You can easily walk into playa del carmen, about 25-30 mins, and they offer free walking tours in the town. Cover your hotel wrist band though or you will see a lot of “your waiters from last night”. The hotel itself is clean and well presented. Our room was spacious, with a big bed, couch area and terrace. Having the bathroom (not the toilet) in the room and not separate is a little odd mind. We got towel animals left on the bed every day, very cute. The hotel has four pools, but you have access to 4 of the other 5 hotels, so plenty to choose from if you wish. The beach is right next to the pools, so not really a need to choose between the two. Hotel staff are great and friendly and entertaining. They will come round and offer drinks poolside and take orders, although this isn’t that often. You don’t have to tip anyone, but it’s appreciated. The food was excellent, particularly the steak restaurant, no limit on attendance to the ala cart restaurants, and you don’t have to book, most we had to wait was about 30 mins. And the buffet was great. They ask for trousers and shoes at two of the restaurants, but this is not enforced. All in all, it was a great trip, entertaining and engaging staff, and great food. Take pesos, not dollars.

  Nov 20, 2025
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  Best Resort in Mexico!

  This resort is incredible. Third time going actually. I cant say enough about the staff. They really treat u like family. We tipped non stop n the smiles!!! Mendez... lorenzo... Francisco... for breakfast n lunch. Amazing service .. lobby bar my girl Claudia!!! I love that lady. Brought her candy bars every night n kept dropping $5 bills every round. She can make anything... the entertainment team is beyond energetic! Ricky Bobby cracks me up... Joe top notch! Axel is so great to the kids.... roberto is quite the dancer!!! German and Laura were the best servers at pools. Beach was beautiful... food was incredible! Highly recommend Japanese restaurant for their salmon n lamb dish. We will definitely return. Its our Mexican paradise!!!

  Nov 16, 2025
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  Quality holiday

  What a holiday the staff were out of this world as usual could not do enough for you the room was a basic junior suite but was more than adequate the only problem was the view it was a garden view and looked out onto what can only assume was a hotel laundry the other side of a wall we could of moved for £200 but thought we've paid enough for the holiday so had to leave it the food in the main restaurant was brill so didn't bother with other restaurants and the bars an cafe opposite the main desk the buttys were lush along with the milkshakes an the Irish coffee was to die for

  Nov 13, 2025