Riu Palace Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8621 reviews

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  A fantastic Hotel 5*

  From the moment you arrive at the Rui Palace Riviera you will be impressed. A quick check in by the welcoming reception staff and we were shown to our room. The room was really nice, a huge comfortable bed, separate w/c and bathroom area, fully stocked mini-bar, plenty storage room and blackout curtains. The room was cleaned thoroughly every day and given new towels and bedding. The grounds of the hotel are kept in superb condition and are constantly being looked after as is all of the hotel. The lovely beach with its soft sand is cleaned every morning by a machine and the staff. The sea is warm with no rocks under foot as you enter. Turn left on the beach and you can walk to Playa Del Carmen in about 10 -15 minutes or turn right and it's a beautiful beach to walk along. The buffet breakfast and dinning is exceptional with plenty choice of quality hot and cold food, it was very good indeed. There are also 'A la Carte' restaurants including, Italian, Steak House. Fusion, Mexican & Japanese all of which were excellent. What I did like compared to other hotels is you don't have to book the A la Carte restaurants. If they are busy when you get there they give you a handheld device so you can go for a drink and when it flashes your table is ready. However we never had to wait, it's a great idea and works well. All the bars are very well staffed and the service is quick. As well as the reception and the 24hr bar/lounge there's a great pool bar and another bar near the pool. Around the pool and on the beach someone comes around and asks if you would like drink's and they get them for you. There is even one man who comes around the pool sunbed's with a cold drinks trolly, class !. The animation team are great and the entertainment on the evenings is better than most hotels. Without a doubt this is a very well managed hotel and every single member of staff go out of their way to make you have an enjoyable holiday. We're hoping to return again next year. Thank you Riu for a great holiday.

  Oct 26, 2025
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  I think you will be happy here.

  The hotel was beautiful. The food was good, most of the beef is tough even the filet mignon. The variety was good. The Italian is open for lunch and dinner which was nice. We ate at the Steak House the most. The entertainment during the day and evening was. Good. Many activities during the day. The beach was just starting to clean up from the seaweed.

  Oct 23, 2025
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  Amazing experience

  I had an excellent experience at this hotel. The grounds were impeccably maintained at all times, and the service was outstanding. My room was clean, and its location was ideal, as I had requested a view and received one. The noise level was reasonable; although the hotel hosted events for guests every night, the shows ended at 11 p.m. When the hotel advertises “all-inclusive,” it truly delivers. Every amenity was included in the price. The hotel is approximately 40 to 50 minutes from Cancún International Airport, and the route is a direct drive along the highway. The food was of good quality, offering many options from which to choose. I will definitely return to this location.

  Oct 23, 2025
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  Riu never disappoints

  We returned yesterday after 6 nights at Riu Palace Rivera Maya. We were assigned room 21, it was clean and spacious. The shower was AMAZING. I literally groaned with how good the pressure was. The toiletries were plentiful, none of those tiny little bottles. It felt so good after a day traveling. Towels were huge and you could actually wrap them around your whole body. My only complaint, and this is every resort anywhere, is that there is no place for a woman to prop her leg when shaving. Hello shower designers. Yessica kept our room tidy and well stocked. The few times we were low on something, a quick order on their app and it was promptly delivered. The king bed was a bit hard but after a day in the sun we had no problem sleeping. Weird, loud, grinding machinery sound every morning at 7:53 am. I love that they have in room liquor dispensers, I enjoy sitting on the balcony in the evening reading with a beverage . The balcony was really big with 2 chair and a side table. The chair backs semi reclined which was nice. It was somewhat loud as we were facing another resorts kitchen or something so it was constant. We spent a lot of time in the sea just bobbing around. Yes there's some seaweed closest to shore but go out a few feet and it's better and you can still touch bottom quite far out And we are short people. The pools were a bit disappointing as the lounges were claimed at the crack of dawn and many never had anyone in them. The staff hustled all day delivering drinks and cleaning the area but no one was removing towels that sat there for hours. I think they need a system to remove them after an hour if no one uses them. Maybe stickers with the time on them could be placed on the unattended ones and someone can go around hourly and remove them. The Food. Steakhouse - the ribeye and filet were tender and seasoned well Mexican - Loved the enchiladas Krystal - Pumpkin bisque, Lobster Rice were delicious Buffet - I at a lot of fish, marlin, tuna, bass, huge shrimp, mussels. There were ribs, BBQ chicken, burgers, dogs, steak, pork, lamb. dozens of fresh fruits and salads and countless desserts. Where we live we have exceptional, authentic Italian and Japanese so we skipped those. This was our third Riu resort an look forward to trying more in the future.

  Oct 21, 2025
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  DO NOT BOOK AN OCEANVIEW ROOM FROM THE RIU RIVERIA MAYA!!!

  Dear Carmen & Luis Riu, We booked and paid for an Oceanview room, and upon check-in we were told that the Oceanview rooms were all booked up. We were given a gardenview room instead and we were told that is the same category. There was no partial refund given despite all of our requests. We will never stay there again. We will make sure everyone knows this is how you treat repeat customers.

  Oct 20, 2025