Riu Palace Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4196 reviews

• 

  Dissappointing

  Came to this hotel 7 years ago and it was great however this time it was dreadful. The swim up bar was filthy and the barmen are happy to repeatedly give out drinks even when it was clear that people were all over the place, passing out in the pool and having to be dragged out and wheelchaired back to rooms. Why did they keep serving? This clearly led to people arguing and fighting. There doesn't seem to be any rules with people playing their own music even though it states not to. Children were also allowed in and it really isn't a place where children can witness what we did. The first room 3050 was filthy however the Tui rep soon got us moved to a much nicer room 1056. I thought the food was very average and mostly not hot. Cleanliness in the hotel was good but a lot of attention was made to the lobby and bar. The themed restaurants were a let down too, I will not be returning!

  Oct 15, 2026
• 

  Not bad

  Not enough public toilets, Lunch time menu bread rolls very dry need covering up, Hotel app needs to be updated on a regular basis, Animation team excellent Breakfast and evening buffet service excellent well done Joel and Luis awsome service.

  Oct 10, 2026
• 

  Incredibly Disappointed: A Milestone Vacation Ruined by Discrimination, Filth, and Neglect at RIU Palace Punta Cana

  As a loyal, frequent RIU guest who has loved their properties in Jamaica and Riviera Maya, I am completely shocked by the appalling service and sub-standard conditions our family experienced from August 18–21. We booked two rooms to celebrate a 15th and 33rd birthday, but left feeling undervalued, unsafe, and deeply discouraged. Here is why you should think twice before booking this "premium" resort: • Apparent Discrimination: From the moment we arrived, we felt treated differently due to our darker complexion. While other parties were warmly welcomed with champagne, our family was left waiting at the back of the line and handed juice. This dismissive, indifferent attitude from staff continued throughout our entire stay. • Horrible Hygiene & Sanitation: Our rooms had stained linens, a lingering odor, a soiled toilet, and dirt/hair in the sink and tub. Worse, we found a living worm in the shower and gnats swarming the sports bar display cases. Housekeeping was incredibly unwelcoming when we asked them to clean. • Severe Medical Neglect: We ordered room service twice, and it never arrived. Because of this failure, my sister had to take vital medication on an empty stomach, resulting in a severe stomach illness that ruined the rest of her trip. • False Advertising & Missing Amenities: We chose this resort specifically for the advertised "RIU4U" teen club for my nephew's 15th birthday, only to find out it no longer exists at this location. • Safety Hazards for Seniors: We traveled with a 72-year-old companion. Despite RIU marketing cart transportation between properties, no carts were ever available. He was forced to walk everywhere in 85+ degree heat, which was physically exhausting and completely unsafe. • Subpar Dining & Confrontational Staff: Our birthday dinner at the steakhouse was ruined by dismissive waiters who walked away mid-sentence, overcooked steak, and inedible lobster. To top it off, front desk staff were confrontational and threatened to charge us for replacement keys when we accidentally locked ourselves out. Our milestone celebrations were completely overshadowed by filth, poor hospitality, and broken promises. We did not get the vacation we paid for. Avoid this property if you expect basic cleanliness, safety, and equal respect.

  Oct 09, 2026
• 

  I had a great time

  It was me my wife and her best friend we had an amazing time the food was great staff prompt and excellent. Will be visiting again

  Oct 07, 2026
• 

  A little dated, but fun!

  The food was great, and the hotel was quiet meaning the restaurants were available for us to just walk in. We really enjoyed the unlimited drinks and the proximity to the beach! However, the building itself is a bit dated - we initially had to move rooms due to a broken shower, toilet and fridge, and the new room had the hairdryer fall off the wall and a plug socket fall out! Despite this, they were clean and comfortable.

  Oct 07, 2026