Location
Punta Cana - BeachProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policy
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 01May25 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3404 reviews
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Jun 17, 2025Sad but wont go back
Very mixed feelings this time, some staff were really good, friendly and helpful, others were sulky and didnt seem to care about looking after guests. We saw a few staff at lunchtime sneaking down the side of a table and drinking a glass of beer. People were allowed into dining halls and severies with very little on, bare skin touching the serving aisles, men coming in with no tops on and that is not a pretty site at all. Among other things our daughters bedroom had been opened and someone had had a shower, left sand and wet towels on the floor, even sat on and soaked the bed. Unfortunately this was the worst riu we have been in and we wont be coming back as they havent even offered us anything for the upset, probably because it was the last day !!! The standards of thr Riu palaces have dropped quite a bit the last few years which is a shame as we really thought you were going to a class hotel, not anymore.
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Jun 16, 2025Great experience
Service and staff were excellent.Staff took the time to remember our names and made us feel welcomed. Memorable for their service were Ruby in the Buffet restaurant, she welcomed us with the biggest smile and greeting. Bryan the server at the pool remembered us even when we were not in his section. And Wilson at the Omelet station did such a wonderful job. Every morning he would make my omelet he took my plate placed the omelet on then returned the plate to me, looked me in the eyes and said with a smile "have a wonderful day". The Riu fit & entertainment teams did a great job as well
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Jun 15, 2025
My stay at Riu Palace punta cana
This place is fantastic! I was here for 7 nights and every day was as good as the last! Enjoyed myself with the wonderful service and the food was top notch! Bacon was crispy, the food was always hot and ready. Everyone who served made sure we never went thirsty I felt taken care of by a friendly staff always serving with a smile! Thankyou all so much! We will be coming back here
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Jun 14, 2025Good times
I was very impressed with service from most of the help. There were very few hitches. I would have been happy with a couple more elevators and easier access. The buffet food was better than the restaurants. The help at the lunch buffet near the pools was not very friendly or helpful. Everyone else was wonderful. I do think the bedrooms need to be refreshed.
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Jun 13, 2025
The hotel on arrival is spectacular
The hotel on arrival is spectacular and overall was a really nice place. I'll begin with the negatives Firstly, we after 2 days we were forced to have to ask to change rooms, the room smelt foisty from the moment you stepped in, whilst I'm aware Dominican is a humid country this was unbearable and the other room our family had didn't smell like this. However, I must add on the 1st day when we mentioned this at Reception, they immediately had the room cleaned and then when it was no better, they moved us immediately. Once this was sorted, I felt we were able to enjoy our holiday a little better. Secondly, if travelling with young children under the age of 8 I really wouldn't recommend this hotel, (The others RIU's would be more suited) Whilst there is a tiny children's pool and entertainment it’s not very well advertised and away from the main pool. At 12pm every day someone came round to do exercises but then any other dancing was at the adults only pool. There was a mini disco at night before the entertainment and the entertainment team are good, I just feel that it was more aimed towards adults. Thirdly, Smoking and eating in the swimming pools. I wasnt so fussed for people smoke anywhere but I just couldn't understand why smoking in the pool is a thing! People were even walking around in the adult pool with them in their mouths or hands. Same for eating in the pool. I understand its hot, but no one needs to be swimming with a chicken Leg. Now let’s focus on the more positive side, The staff could not do enough for you, all of them were friendly and after a few days started to remember who you were and your orders. They really do put some hours in and deserve the credit. The gardens and fountains were beautiful. Every day without doubt out mini fridge was stocked up and our room was cleaned, our daughter loved coming back to find what the maid had left us (made from a towel). We used the room services on a couple of occasions and this was nice. Any issues we also put through the app was immediately sorted, 1st night (In the old room) the TV had a line, we called them because the remote wouldn't work and they just swapped the whole TV for a new one. I recommend giving all the restaurants a go, they all were lovely and helped break up, these are walk in and if they have no room, you can receive a buzzer and be called back when a table is free. We attended the water park one day, this is a good size, and you can get drinks only on site. It didn't seem to be manned by anyone. (Maybe this and snacks could be an option for the future) but the kids and big kid (Dad) loved the slides. We really did have a lovely time, Although I dont think I'd come back to this hotel again I would be tempted to try one of the others in the resort as we took a walk through when we came back from the water park and they looked lovely.