Riu Palace Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3632 reviews

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  Clean Property with Friendly Staff

  My stay at Hotel Riu Palace Punta Cana was overall enjoyable, with several highlights and a few disappointments. The resort itself is extremely clean, and the staff were consistently friendly and helpful. I want to especially recognize Sanchez from the breakfast and dinner buffet—he was amazing, always welcoming with a smile and truly enhancing the dining experience. The nightly entertainment felt a bit amateur, but it was still enjoyable and a nice way to relax outdoors in the beautiful evening weather. The food was okay—mediocre at times—with many of the same items rotated nightly with slight variations. Still, it served its purpose and I never went hungry. The beach is absolutely beautiful. The sand is soft and clean, there were always plenty of beach chairs available, and the ocean was shallow with fun waves perfect for body surfing. Housekeeping was just okay—sufficient but nothing exceptional. Room service, however, was disappointing. Despite completing the breakfast order form as instructed, my meal never arrived. I also never had my mini-fridge refilled, even after multiple calls and requests. Those issues were an annoying downside to an otherwise pleasant stay. The rooms and property look exactly as pictured, and I loved the size of the resort—not too big or overwhelming, very easy to navigate. Overall, my stay served me well, but with a few improvements to room service and housekeeping, this resort could easily be excellent.

  Nov 15, 2025
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  Amazing trip ~ Wonderful memories.

  Hola! My husband and I visited here 1st time & to celebrate our milestone anniversary & we loved it. The food selection was good though could use some variety and in offering some multicultural foods (Indian, Arabic cuisine). Also, we were only able to enjoy mangoes a couple of days, and thereafter didn't get any during bfast or lunch or dinner times, but besides that we have no complaints. The service is outstanding, the staff excellent & always happy to help/accommodate & to make us happy & comfortable. The entertainment staff does a really fantastic job at interacting with their guests and keeping us all entertained all day. We'd like to give a big shout out to Manuel at reception, who was kind enough to put us on a top floor (instead of ground), as well as walked us through the basic details of what's where at the resort. Tatiana at the buffet breakfast & lunch area was always pleasant welcoming, with a smile on her face and even wished us a good flight, when we mentioned we were leaving that afternoon. Oliver (Olve) at the pool area (larger pool) was exceptional & very kind & pleasant too. Took good care of our drink orders daily, with ease & professionalism. He also spoke English very well & that did impress us, as most others weren't as well versed with being bilingual. Our room was quite nice, comfortable though we found the bed mattress a. It hard/firm, as well as we had to request for an extra blanket, as it got cold in the room. We did miss seeing bath robes in our rooms too. Also, it would have been nice to have the TV mount movable, so we could also turn it towards the living area and watch it just as well when sitting on the couch. As well, I felt there wasn't much of a selection of English channels & I spent a big chunk of my time switching channels to find something nice to watch when in the room. We also had an incident, where the elevator stopped working (when the power went out for a bit) & there were some people stuck, banging on the elevator door. It took the maintenance staff about 10 minutes or so before they were able to force open the doors & get them out. In such instances & because of the extreme heat there, it would be nice to have a generator and for emergencies as such, as well as it would be beneficial to install small fans in the elevators, which will at least help with some air circulation, as it is already very small & one can feel claustrophobic. Overall, we had an amazing time & will surely plan to come again. Gracias!

  Nov 14, 2025
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  Great!

  Pros: staff , food, drinks, entertainment, and environment were great Cons: toilet was leaking, shower water smelled (filter problem), AC wasn't stable at night time

  Nov 14, 2025
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  Great hotel

  The hotel is amazing, rooms are new very well maintained.. Food is excellent.. Try the Asian restaurant a la carte... Beach is nice and lots of daily activities near the pools... I recommend this hotel....

  Nov 13, 2025
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  family vacation 11.2025

  natural circumstances, fauna & flora, beautiful a decent hotel but very average for the Riu Chain, most things need to be renewed maximum rating is poor 4

  Nov 13, 2025