Riu Palace Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3659 reviews

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  Riu Palace Punta Cana

  My family stayed the week before Thanksgiving. The weather was beautiful, staff was amazing, and we did an excursion to Saona Island. It was a great time to relax.

  Nov 28, 2025
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  Honeymoon in paradise

  My wife & I just came back from the Riu Palace Punta Cana, we'd highly recommend it. The service, amenities, food, staff and many other things the resort has to offer was fantastic!

  Nov 27, 2025
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  Amazing Resort!

  This was my first time staying at RIU Palace Punta Cana, and I was extremely satisfied with the resort and all of the employees during my stay. My friend and I spent a week in Punta Cana, and we can honestly say that there was never a dull moment. We actively participated in many of the activities, including, but not limited to, dance lessons and darts on the beach. The service was phenomenal, the food was great, and everyone we met was amazing. I highly recommend staying at RIU Palace Punta Cana. We will definitely be back!

  Nov 24, 2025
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  If you want Salmonella- stay here! 🥳

  Recently stayed at the Riu Palace Punta Cana for a long weekend with friends. When we arrived, we were not greeted (which missed the mark of feeling like you arrived at a resort), but the front desk wait was quick with check in. This is a big hotel and we did not have anyone escort us to find our room, which we understood why once we found our rooms... 1. Room: We booked a joined two bedroom suite. As soon as we opened the door, a strong musty smell hit us. It smelled this way in both rooms. The rooms were pretty plain and a bit worn but overall clean. The soap/lotion dispenser in the bathrooms were broken off the walls and sitting on the sinks, which was inconvenient because the soap/lotion came out of the bottom. We spoke with the front desk about changing our room, which they did accommodate. The first ones they offered had the same exact issues. The second ones they found (and only ones left) did not the have the smell, so we took them. We later figured out the fridge in one of the rooms did not work and there was a missing liquor bottle. This was not a big deal to us, but did make the room feel like it wasn't checked over for completeness. The shower offered extremely hot water which was difficult to regulate, so you spent time in the shower constantly adjusting the temp to not get burned. 2. Food: Not very good. La Isabella offers a buffet that had lots of offerings, except for chicken. Yet, the variety of foods was pretty unseasoned and not very tasty. Our server Raul was wonderful which helped make the meals better. We only ate at one of the specialty restaurants, Krystal, which we read was the best. Service was very slow and they did not have many food options and again was not good. It didn't make us excited to try any of the restaurants as we noticed similar food options with slight variations. 3. Pool/Beach: This is where I can give more stars to this resort. There is a pretty big swim up pool bar which had plenty of space. There is a larger pool next to it which accommodated families and more sun chairs. The beach is nice with lots of palm trees. The ocean water is very beautiful and was calm enough to swim in. Roman was amazing at making sure we had chairs on the beach everyday and Javier ensured we had drinks and were relaxed and comfortable. I didn't love all the people walking around trying to be sell things but they did not persist once they were told we were not interested. 4. Sickness: I must end by saying that I caught some sort of bacteria while at this resort which ended in me becoming extremely ill for the last couple days we were there. I had to travel home sick and then remained sick for several days after, resulting in me having to go to the ER. Dr. said it was likely contaminated food/drink. Ends up they detected Salmonella in my system. I know this is a long review but I wanted to make sure I covered everything so someone else isn't surprised when booking this resort. I'd recommend not staying here and looking elsewhere!

  Nov 20, 2025
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  Beautiful Resort

  Everything was amazing! The food was delicious overall, the resturants were fantastic, and creative buffet options. Great party options and cool themes. Friendly, above and beyond staff. The beach was beautiful with calm waves, not too much seaweed in the water. There were little shops near the pools, but the vendors were a bit pushy and charged us more than sticker prices and we felt a bit scammed. Other than that my only complaint is with the other people staying at the resort who didn't seem to have spatial awareness or consideration of others at times. Other than that, amazing resort overall, will be going annually!

  Nov 18, 2025