Riu Palace Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3632 reviews

• 

  Great Staff, But the Resort Misses the Mark

  Review: We had high hopes for this all-inclusive, but overall the experience was disappointing — though the staff truly stood out and made parts of our trip enjoyable. Pros: The service was the highlight. Javier at the beach took excellent care of us on Friday and Saturday—always attentive, friendly, and fun. Ruben consistently had our beach chairs ready each morning. At La Isabela, Raul and Ray were wonderful as well. Drinks were good, and the pool bar has a lively, upbeat vibe. The beach was beautiful, and the ocean was calm enough to swim in safely. Cons: Our original room had a strong musty smell. While the resort did move us, the second room had its own issues: a broken refrigerator and a missing liquor bottle. The elevator closest to our room on the third floor was unreliable—we were even stuck in it at one point—and the ice machine didn’t work. The soap dispenser in both our original room and new rooms had fallen off the wall. Both rooms shows various signs of disrepair. The towels had an odd smell and were often unusable due to the smell. The food was the biggest disappointment. Most options were subpar to mediocre unless you hit the buffet early. The specialty restaurant menus were extremely limited, and room service isn’t something I’d rely on. I ended up eating less than expected simply because the food wasn’t very good, and the options were limited. Because of the combination of poor food and the overall feel and condition of the rooms, the stay just didn’t feel clean, comfortable, or relaxing. We even looked into switching to Riu Macao, but no rooms were available. It is unclear if Macao would have been an upgrade but we wondered if because it was smaller if it would be better kept. Bottom line: While the staff we mentioned were fantastic and truly bright spots, the resort itself fell short. Unfortunately, we wouldn’t return here or recommend it to anyone seeking a fun, relaxing getaway with friends.

  Nov 17, 2025
• 

  Relaxing trip with beautiful weather.

  My trip was nice and couldn't have asked for more beautiful weather. The people in the daytime on the beach could have done a better job on asking you if you needed a drink. Most times I just got up and got my own. Would love to see different shows every night and not the rui grand with all the little kids on the stage. I have been there a few times and this time the shows were not the best. The bed was not as comfortable as my last stay and the pillows need upgrading

  Nov 16, 2025
• 

  Sharon talbot

  Just came back on the 15/11/25 absolutely amazing. All staff were amazing very friendly especially Rosa and John Kelly, will definitely be back met some amazing friends

  Nov 16, 2025
• 

  Vacation November 6-13, 2025

  Excellent vacation, staff was extremely friendly, service was amazing. Food was very good with the exception of Krystal restaurant (improvements need, food was cold and very unappetizing, we did not eat our meal). Resorts was beautiful, again I can’t say enough positive things the staff was incredible. Thank you

  Nov 16, 2025
• 

  Clean Property with Friendly Staff

  My stay at Hotel Riu Palace Punta Cana was overall enjoyable, with several highlights and a few disappointments. The resort itself is extremely clean, and the staff were consistently friendly and helpful. I want to especially recognize Sanchez from the breakfast and dinner buffet—he was amazing, always welcoming with a smile and truly enhancing the dining experience. The nightly entertainment felt a bit amateur, but it was still enjoyable and a nice way to relax outdoors in the beautiful evening weather. The food was okay—mediocre at times—with many of the same items rotated nightly with slight variations. Still, it served its purpose and I never went hungry. The beach is absolutely beautiful. The sand is soft and clean, there were always plenty of beach chairs available, and the ocean was shallow with fun waves perfect for body surfing. Housekeeping was just okay—sufficient but nothing exceptional. Room service, however, was disappointing. Despite completing the breakfast order form as instructed, my meal never arrived. I also never had my mini-fridge refilled, even after multiple calls and requests. Those issues were an annoying downside to an otherwise pleasant stay. The rooms and property look exactly as pictured, and I loved the size of the resort—not too big or overwhelming, very easy to navigate. Overall, my stay served me well, but with a few improvements to room service and housekeeping, this resort could easily be excellent.

  Nov 15, 2025