Riu Palace Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3586 reviews

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  Amazing stay

  Absolutely fantastic holiday it was our 2nd time staying and couldn't fault it again. All staff very helpful and friendly. Food great only issue we had was food wasnt very hot but plenty of choice. Loads of sunlounges no issue u don't need to reserve them or go early. Definitely go again .

  Oct 19, 2025
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  What a beautiful place

  The resort was amazing, food, staff, overall experience was 1,000.000 percent worth it. I will be staying there again

  Oct 14, 2025
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  This hotel does not deserves the 5 stars

  Just returned from Riu Palace Punta Cana. While the location and ocean were absolutely beautiful, our stay was disappointing. Our room was not clean on arrival — dirty bedding, hair all over bathroom floors, dirty toilet, worn towels, and an overall outdated room. Despite reporting it, staff showed little concern.( they start fighting in front of us and made us feel like weirds for not speaking spanish, and when I told them that I do understand everything that they said about us they left and started laughing).We just wanted a clean room that fits in a 5 * hotel description( nothing more or less)The food was poorly handled with limited variety, and several people in our group (5 out of 15) got food poisoning. Staff service was inconsistent and often dependent on tipping. It’s unfortunate because the property itself is gorgeous, and the beach is amazing, but the management needs to focus more on cleanliness, food quality, and guest care. I wouldn’t recommend this resort until major improvements are made.

  Oct 13, 2025
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  Lovely place

  Couldnt fault this trip and hotel was a really nice place would deffo recommed to others staff lovely polite and helpful.. the tui reps were also amazing

  Oct 12, 2025
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  Good hotel but below expectations for a Palace level

  We are frequent guests of Riu hotels, so we expected more from a Palace category. Check-in was confusing and poorly explained by the receptionist, although we noticed another staff member giving clear information — so the issue seemed individual, not general. We also had to carry our own luggage, unlike in other Riu hotels. The room followed the usual standard but had only one bottle of water for two people (in a country without drinkable tap water), which was not ideal. There was a noticeable musty smell, and the poor sound insulation made the rain noise very loud. Wi-Fi around the pool was weak, causing bingo games to be canceled. Restaurant information on the app was inaccurate, and there were no reservations — only first come, first served. Entertainment communication was inconsistent too. We found two cockroaches in the room, but overall, the hotel was clean and well-maintained. Common areas were tidy, though some sun loungers and canopies were quite worn and should be replaced. On a rainy day, there was no good lunch plan: the only open restaurant was by the pool, guests got wet, and no extra food was provided in covered areas. No umbrellas were available. On the positive side, staff organized games in the lobby, and we saw managers helping guests, which was nice. We also experienced low water pressure and a toilet clog, but maintenance responded quickly. Coffee quality was disappointing. Overall, it’s a good hotel, but it did not meet the higher expectations of a Palace. The Italian restaurant was poor, as in other Riu hotels. The main extra service was pool and beach staff taking drink orders.

  Oct 11, 2025