What We Love
- No reservations are needed at any of the restaurants.
- There’s a full calendar of supervised activities for kids ages 4-12.
- Get a bottle of tequila sent to your room for your birthday!
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is only 30 minutes away from the airport.
- The Mayan ruins are on-site and nearby at Chichen Itza. For history buffs, it's a great dose of antiquity.
LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Maid: Included in vacation price.
Bellman: Included in vacation price.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
Customer Ratings & Reviews
TripAdvisor Traveler Rating6879 reviews
1st time visitor
1st impressions are everything, Alex greeted us with open arms, took our luggage and directed us in the direction we needed to go. Check in wasn’t until 4 but our villa was ready @2:00!! We stayed in the adult villa’s which were just ok, I preferred a larger room but wasn’t able to get an upgrade (3rd party booking) we had 2 maintenance request, running toilet and iron not working, both was taken care of immediately. Pools were awesome, water very warm, beautiful landscape. Beach was small but ok for us, lots of seaweed but they did their best to try to clean it up every morning. Food was ok, nothing to write home about, amid of the Covid-19 restrictions, we had to be served at the buffets and wear mask, but totally understand and appreciate the safety measures. Entertainment was ok, they tried their best, but it was a tough crowd. LoL but they did try. The thing that turned me off the most was all the people inside and outside the hotel trying to sell us excursions, all had different prices for the same things...I think the hotel should get that under control and have One reputable company selling excursions. We will definitely return but will definitely make sure we have a larger villa, and plan our day trips ahead of time. Thanks to all the staff who helped our 1st time to Cancun and incredible experience.
Being patient because of covid-19
So we got here on June 29 and the first day our ac in the room was broken, and the refrigerator wasn’t cooling. So we called for maintenance. 3 trips to the room and a switched fridge we were still hot! They were quick to move us to a new room, luckily this room has ac but this fridge does not cool either. At this point I’m just over even complaining about it I want to enjoy my vacation. So basically all we drink are the room temperature waters 😩😩. Day 3 we come back to the 8th floor to our room from the show and after literally 10 trips down to The front desk to rescan my cards then get new ones each time. Finally! They send up housekeeping with a master key....... STILL NO ACCESS TO OUR ROOM!! So she radios for maintenance and he had to drill a hole in the actual door and lift the handle with a screwdriver. Took us over all 3 .5 hours to get back in our room. Ok good stuff..... This place is beautiful and great for families. The staff is doing amazing and the best they can under circumstances! The evening shows are wonderful! I recommend the rum punch lol but be careful they will getcha. The buffet isn’t 💯% but what they do have is plenty and it’s delicious. I absolutely love the coffee bar. There’s some really good stuff in the gift shop but it’s super expensive and right now you can’t try anything on.
Paradise at the palace
Staff was amazing!! walking in and seeing alex and how nice and helpful he was made check in a happy process and we knew this vacation was going to be great!! alex is a great front line person to welcome you and make your day!! Sever cruz was the best and helped out and was on point serving drinks and answering questions. villas were well maintained and hotel was kept clean and up to date. i wish coffee bar would be open earlier in the morning since they have taken coffee makers out of room. juan carlos and his excitement was also a great plus. we will be back soon to see you cruz!
Great Resort in the Heart of Cancun’s Hotel Zone
*Disclaimer*: I am finishing up my first of three weeks at the Riu Palace Peninsula. Also, I have traveled extensively around the world and stayed at all-inclusives on many continents (N. America, Asia, Africa, and Europe) and many brands (Iberostar, Bahia, Barcelo, Mercure, Movenpick). A / A+ = Amazing service, great pools, grounds, overall hotel decor and maintenance, cleanliness (including Covid-19 precautions). A- = Food. One of the better all-inclusives I’ve been to in terms of quality of food. Selection was also good considering hotel was at half capacity due to the pandemic. I particularly like how you don’t have to make speciality restaurant reservations in advance and they are allowing as many visits to speciality restaurants as you want during your stay. B = Rooms (hospital-esque white lighting, mediocre AC, running toilet... though not enough to be annoying with bathroom door closed...,mediocre mattress. C = drinks. Just average. Strawberry daiquiris are disgusting (made with some artificial strawberry syrup). Drinks were also on the strong side. Also, animation team didn’t seem to do very much (not that I participate). D = Beach. Very small and covered in seaweed. Staff was out early every morning removing as much seaweed as possible and grooming the beach. Water was very warm (which was nice). also, nightly entertainment. Very limited. Also, clientele is very “Daytona Beach meets Myrtle Beach.” I wasn’t expecting to see Americans (my people) trashed at 3pm vomiting over the side of the infinity pool at a Riu Palace. But, it happened... This was my first visit to a Riu property and I would definitely stay at another one. Also, I’d recommend the Adults Only villas if you don’t want to be around kids. There have been a few real screamers at the pool.
Day 1 and not good
I’m not sure about how this little getaway will go. So far it hasn’t gone well. Lackluster check-in today with no greeting and no offer of a drink. It’s been difficult to even order a drink. There’s no room service which is a huge inconvenience. My room was not disinfected. I used my personal Clorox wipes to clean the thick dust turned to dirt on the tables and switches. There are birds and their waste all in the indoor/outdoor dining area. Someone should be in charge of making sure the food, chairs and tables aren’t contaminated with poop. The reviews I read about this hotel seemed so great. I don’t know if they have changed their operations since reopening since COVID 19. Worst thing is the dirty linens. They sent someone to change them and I received more stained linens. There’s no management here at night. I was trying to be optimistic all afternoon, but tonight being delivered a blanket with a used band aid stuck to it was too much and I decided to take pictures. Positives: the pool area is very lovely. The beach is small but clean and lovely.