Riu Palace Peninsula - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9320 reviews

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  Bad, so much better places to stay in cancun

  We have been to many all inclusive resorts in Mexico, this one was a huge disappointment. I want whoever reads this to know I’m being very fair with my review, it’s a culmination of all my family members thoughts, not just mine. This resort is very dated, it had to have been built in the late 80’s early 90’s with no updates since. The rooms are worn, elevators make crazy noises, our room door looks like someone tried to break in at one time. The biggest disappointment is the food, it’s almost inedible. Honestly, the burger barbecue at the main pool was the best food we had. The drinks are so so. I asked for a shot of Patron tequila and received a watered down shot. I know my tequila, this wasn’t anything I’ve ever had before lol What really upset my wife was she spilled a small amount of red wine on our bed sheet. We were told we owed $89 for a replacement sheet! My wife said fine, I want the sheet we just paid for and they said they couldn’t give it to us, seriously??? The only reason I give this resort 2 stars is because of the help. The staff around the pools, the bar, restaurants and transportation is amazing. The front counter, zero stars because they are zero help and honestly just rude. Please take this review to heart. It’s not made up, it’s an honest opinion from a California family.

  Jan 04, 2026
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  Worth the visit!

  This resort is definitely worth the visit. The rooms were big and clean. The ocean view as exceptional. The beach was easy access. The service all around was exceptional, but 3 of the staff really stood out with our group. Louis was our server most mornings and afternoons in the buffet area, always greeting us with a smile and waving us to a table. Santiago was our server most evenings and very attentive, making our final meal sitting extra special. Mendez kept the drinks and snacks full in the lobby bar. At any resort I’ve been to, this was the best service experience I have had! 10/10. Would definitely recommend and hope to visit this resort in the future!

  Jan 04, 2026
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  4 stars

  The hotel is good overall: everything is clean, and the food in the buffet sometimes is good. Overall, all the remaining food is reused and served again in different variations. However, the food in the à la carte restaurants is terrible. The entertainment is very basic and primitive. The New Year’s celebration was done very well — they really made a big effort.

  Jan 02, 2026
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  A seven day break at the Riu palace peninsula

  The hotel generally was in good shape, as seen from my photo attached, the room was fairly basic and plain but still a good size and with a pretty good shower and bathroom. It would be a stretch to say it was luxurious. There was a bathtub located outside the shower area and more towards the beds, we didn’t use it, a bit of a waste of space really. A good view from the balcony. The restaurants were all good and with no need to book them in advance slthough if they were full you couldn’t get in. For November, it was fairly quiet, not too many crowds and line ups and for the restaurants we ate early before most people came. The pools were all good, fairly deep so limited for children, all good and clean. We mostly walked past the pools and sat down on the beach under the palms. Service out there was okay but limited to one guy bringing drinks round. The only issue there was the elevators, three of them constantly breaking down. On one day all 3 were out and we had to squeeze into the sevice elevator 4 at a time. l used the gym every day, it was okay, but limited resources, although not crowded. Food was the best, l’d say the best l’ve ever had at any Cancun hotel, couldn’t fault it. A bit of a drive from the airport, about an hour due to alot of traffic around the resort. I’d stay again if the opportunity came up.

  Jan 02, 2026
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  The rooms need renovation

  The overall hotel location was fine. Sea and Beach was really good. The rooms were spacious, but it was pretty much worn out. There’s a cleaning issue in the hotel especially at restaurant areas and common areas are very greasy. You always like slipping. The food was OK. You could find some things to eat. The alcohol quality was really low, but the beer was good especially the bottled ones. There are a lot of people go there for their party experience. If you are looking for that you can definitely choose. But if you are visiting as family and the other topics I mentioned are more important for you. You can choose better options for your money. Overall I would say the main positive thing for the hotel was the staff. They were really good and helpful. The check-in process was extremely long. That was one of the worst check in experience I had.

  Dec 27, 2025