Riu Palace Peninsula - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9291 reviews

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  The best riu in cancun

  we spend 4 days at riu peninsula and let me tell you the service 5 stars from jr at front desk great guy leyver at breakfast and lunch and manuel the housekeeper what a team first time in a riu whao place inmaculate good food great entertainment and top notch custumer service great job guys this company should be proud of their employees we definitely be back. Jose y Sylvia

  Oct 31, 2025
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  compare between Peninsula and Las Americas

  we booked the Villa suites -adults only room since we want to see if there are any differences between RPP vs Riu Palace Las americas. Check in : check in takes a bit longer than Las americas but front desk employee was extremely nice and courteous. We booked villa suites and requested a room with good ocean view, and was given a room on 8th floor in the main building, and we can still use all the services reserved for Villa section. Villa guests will wear Gold color band while main building guests wear Purple band. Kids under 18 will have light blue band. Food: Except for the Kullinarium restaurant, the rest of the restaurants, including the buffet, are really going downhill. Yes, the buffet gives several choices/options, but the quality is not at the same level a few years ago. Comparing to Las Americas, I felt like the quality of food at the Peninsula was a step BELOW. Especially at the buffet for lunch, all the main dishes ( meat , veggies) seemed to be over-cooked or very dry. Service: Now this is where I can see big decline in the level of services. I’ve been coming here almost every summer with my kids since 2014, except for last year and this year. This is a perfect choice for our family with regard to calm ocean (safe for kids to swim and snorkel), close to airport, good choice of food, happy and energetic employees. So I am not sure what had happened in the last couple years. All servers, esp at the Italian restaurant and breakfast/lunch buffet seemed miserable. There are not enough servers to serve the guests during breakfast/lunch. They ran around trying to clear tables/serve guests with no smiles, in fact, their facial expression looked so stressful and/or angry! Even the servers in the main lobby areas dont look very happy either. in the end, we probably will NOT come back here if just adults only. Riu Palace Las Americas does provide better food quality, much better customer service, and a more serene environment. on Side note: the service and employee over the villa section are wonderful! They always approach us with a smile and make sure we have everything we need every hour or so.

  Oct 24, 2025
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  Fantastic stay at the RIU Palace Peninsula.

  We really enjoyed our stay at the RIU Palace. I've listed positive's and negatives below Positives 1. Right on the fantastic beach with easy access to it 2. Only a 30 minute transfer from the airport. 3. It is possible to venture out either on foot or by the local bus which stops almost outside the hotel, its probably a 45 mins walk to the center of Cancun. 4. The rooms although slightly tired are still in a good condition, all rooms have a fantastic sea view. In most rooms there is a bath at the side of the bed, a little scary initially! 5. The choice of food from all the different restaurants was excellent but as with all all inclusive hotels we felt towards the end of our stay we a little bored with what was on offer. 6. The alcoholic drinks were of a high standard and all that was on offer was branded and there was no limit on the amount per day. 7. The coffee shop area was a nice relaxed area where top quality coffees and teas are served along with cakes and sandwiches. 8. Reception was open 24hours and all the staff were more than helpful to sort any issues. 9. The Entertainment Team were around the hotel all day and night and if that's your sort of thing then you will not be disappointed. 10. Outside the pools were kept to a high standard of cleanliness and all areas around the pools were kept spotless and clean. 11. There is a ferry that sails to the Isla Mujeres a beautiful island off the coast of Cancun with a beach rated one of the best in the world. The ferry jetty can be reached via a short walk on the beach and runs to and from the island at various times. 12. Check out isn't while 12am which is a bonus enabling you to get breakfast and some lunch should your pick up time allow. 13. Finally just a note to say that we would definitely return to this hotel, although looking at next years price it seems to have gone up extortionately, perhaps this is to reflect the make over that is due in April 2026 Negatives 1. Food in the main buffet restaurant tended to be lukewarm to slightly warm at times. 2. Mosquito's were prevalent within the steak house area due to this been an outdoor area during the longer summer nights, 3. Filling of the fridge in the room was hit and miss and you were often having to call for stocks to be replenished.

  Oct 21, 2025
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  Honest review

  Had a great holiday, stayed 2 weeks and last day today. Staff were great especially Yasmin in the main restaurant. Always made sure we had everythimg we needed. The guy in the bar where the shows are was amazing, so helpful.and friemdly. The food is ok, its what you expect. The hotel.is very clean and the views are amazing. Shows were not great, excursions are quite pricey. Over all a very nice stay and would stay here again.

  Oct 19, 2025
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  Last Minute Trip

  Overall it is a good, but not great, hotel. We have been to Cancun 6 times and I have to say this was the weakest resort we stayed in. There was nothing bad about it (though the food is really basic, stick to the buffets, they are about the best you will do). Staff was nice but not overly helpful or enthusiastic. We only stayed for four nights and that would be about my limit as the rooms were dated and showed some age. Beach is OK, but there are better beaches in the area. We planned this trip at the last minute and the cost was acceptable but otherwise I don't think I'd stay here again.

  Oct 14, 2025