What We Love
- No reservations are needed at any of the restaurants.
- There’s a full calendar of supervised activities for kids ages 4-12.
- Get a bottle of tequila sent to your room for your birthday!
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is only 30 minutes away from the airport.
- The Mayan ruins are on-site and nearby at Chichen Itza. For history buffs, it's a great dose of antiquity.
Resort Details
- Various Lounges/Bars- Lobby Bar
- Sports Bar - Various Restaurants- International buffet
- Krystal Fusion restaurant
- Japanese restaurant
- Italian restaurant
- Mexican restaurant
- Grill and steakhouse
- 24-hour room service
- Elevators
- Exercise gym
- Golf,Offsite†
- Housekeeping - daily
- Internet services
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- 24-hour room service
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Sauna†
- Spa†
- Tour/sightseeing desk
- Water sports†
- Internet Access
† Fees may apply
- Fitness center on-site
- Hot tubThere is 1 outdoor hot tub.
- Non-Motorized Water Sports- Windsurfing
- Catamarans
- Kayaking
- Snorkeling equipment - PoolThere are 4 swimming pools, one of them with swim-up bar and adjoining Jacuzzi.
- Sauna †
- Spa †
- Steam bath †
- Golf †Golf course located within a mile of the hotel.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Great Stay!
Very happy overall. Great staff (especially Diego in main bar and Felix when we went to sports bar) entertainment, attention to detail and very clean. Would love to return in the future!
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Perfect Stay - Beyond Expectations!
This hotel is absolutely amazing! The food was delicious and of high quality, and our room had a breathtaking view The parties inside the hotel were on a top level, adding so much fun to the stay, and the beach was incredible clean, beautiful, and perfect for both relaxation and entertainment. An unforgettable experience from start to finish - I can't wait to come back!
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Lovely stay at Rui Palace Peninsula
Went with my friend, it had everything to make your stay fab! Lots to do, lovely restaurants, clean, friendly staff.
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Great for families
Overall great! The pools were fabulous and all of the restaurants were good and had plenty of choices. I only wish the a/c in the room would have been a little colder, but that is a personal preference. Overall an outstanding property!!
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Fantastic relaxing stay.
Fantastic hotel. Great selection of restaurants with great food which don’t need to be booked. We had no trouble getting a table each night. On the odd time if it’s busy they give you a buzzer to let you know when the tables ready but you can just go to the bar. Our favourites were the Japanese, steak and Italian. Lots of pools which are warm and very attentive service particularly from Flores who will bring you any drink even when you’re in the pool. There’s also a member of staff pushing a mobile food round. Rooms are large and air conditioned with regular housekeeping. Jet skis can be hired but there are also some free activities. Great stay.
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN (approx $5) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Hotel is thrilled to announce the renovation of Riu Palace Peninsula in Cancun, commencing April 6, 2026, with a planned reopening on August 8, 2026. For booking relocations, contact Sales Manager, Antony Ortiz, at aortiz@riu.com.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th, 11th or 16th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26