Riu Palace Pacifico Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7435 reviews

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  Beautiful resort with subpar food

  The resort itself is beautiful, and the service was generally very good. However, the beach setup was uncomfortable, with loungers placed extremely close together and no umbrellas available for shade. The food was also disappointing overall and did not meet expectations for a resort of this caliber. I would consider staying again only if the rate were significantly discounted.

  Dec 20, 2025
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  Riu Palace Pacifico

  After many visits to this resort we were again welcomed warmly by the customer service manager and with a personalized note and gift in the room. Friendly service abounds and attention to detail is in evidence everywhere. The resort is extremely clean and staff works very hard. We see many workers every time we visit. While we always enjoy ourselves there were a few negatives. First - food. Unfortunately, the buffet was not particularly good for lunch and dinner. Not much variety, most items were warm at best (never hot) and lackluster. Theme nights didn’t seem to offer much more than what is offered daily. Once in a while there was something tasty, such as salmon or shrimp, but we were disappointed overall. Breakfast was fine, as usual. Ala carte restaurants seem to be well liked, although the Steak House had mixed reviews for food and service from people we talked to. Sports Bar continues to be a good option, however. Second - entertainment. The pre-theater show entertainment is mundane. Bingo, etc. - it is not well attended, loud, and other options might be more enjoyable. The lobby bar is very loud due to the large, open space and the piano player/singer has to compete with that. Unless you’re sitting right in front of him you would not even know he is there. Overall, we had an enjoyable and relaxing visit and enjoyed the holiday lights and decorations.

  Dec 16, 2025
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  Almost perfect

  We stayed in the top floor suite for 11 nights in November and had another fabulous vacation. This was our 3rd time staying here in 2 years and we are already booked for 2 weeks in 2026. The food was better this time than in March, not sure the difference but we enjoyed. The elite club continues to be worth it for us with the beach cabanas and room location. Diana from the entertainment team is amazing and works so hard to engage with guests and provide entertainment. We really enjoyed the Micheal Jackson show as well as the silent disco! The beds are a bit soft and we woke up sore most days. Hopefully they can fix this. The service at the elite beach cabanas was not good this time and the guys working there just stood watching tik tok videos on their phones. Small complaints for what was an overall fantastic time.

  Dec 14, 2025
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  Amazing vacation

  We just returned from a 7-day vacation at the Riu Palace Pacifico, and what an excellent resort it is! There are many things that make this property stand out, starting with their outstanding customer service. I emailed ahead requesting two rooms close to each other on a higher floor. To my surprise, I received a quick and very friendly response from Junior Espinoza, who assured me they would do their best to accommodate us. Sure enough, upon arrival we were given two beautiful rooms on the 8th floor with a partial ocean view. Thank you, dear Junior Espinoza and the entire customer service team! Your willingness to consider our request made our vacation truly enjoyable and memorable. The resort itself is wonderful. It was recently renovated, and the rooms are modern, beautifully updated, and extremely clean. The mattresses are new and comfortable, and the pillows are soft. The grounds are well maintained and lovely to walk through. The staff are amazing. A big thank-you to Polo, the beach bartender; Samael at the buffet restaurant; and all the other hardworking staff who go above and beyond to make guests happy. The pools are clean and never overcrowded. The beach is beautiful, and there are plenty of sunbeds — no need to wake up early to reserve them. We highly recommend this hotel to anyone, and we will definitely be returning soon. ⸻

  Dec 10, 2025
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  Beautiful Hotel

  This is our second time staying at riu hotels, the palace is very nice. Unfortunately, I got food poisoning from the buffet dinner the first night and my husband got it from the Krystal restaurant but we recovered and moved on. My only con is they should provide umbrellas for the guest on the beach area instead of paying $15.00 cdn per day from the locals.

  Dec 09, 2025