Riu Palace Pacifico - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7452 reviews

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  Absolutely wonderful

  This resort was WONDERFUL! We came with a group of 160+ people and I didn’t hear one complaint. The rooms were really clean, the staff were incredible, the food was delicious and the resort itself was hands down one of my favorite. Well done Riu Palace! WELL DONE!

  Jan 27, 2026
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  This is the spot!

  Went during New Year! This location is perfect and very well kept. This is Adults only, and very clean. Service is excellent and food choices are awesome. We had 2 rooms and I request to be close by and they accommodated my request. There are 3 pools and with all inclusive you do not have to worry about drinks and food. Being there for 7 days I think I did not eat same thing any day. You have alot of choices and some high end restaurants, you may need to make reservations or get there early to be put in waitlist, but it was easy. Entertainment was fun during New Years. Service was excellent and people and staff were very polite and super helpful.

  Jan 24, 2026
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  Best 2 weeks ever we just love this resort! A big shout out to Ronaldo at the Daiquiri bar in the lobby and Fernando. Ou

  We just love this resort 🩷 a big shout out to Renalgdo at the Daiquiri bar and Fernando and Luis at the pool bar. The food at the Asian restaurant was so hot and delicious we couldn’t finish the rice or chicken gyoza. The steak house was good BUT if you like your steak just pink in the middle like us ask for medium WELL! The buffet was so good and there is plenty of selection at lunch and dinner. I had prime rib and it was so delicious 😋 I know some people have posted about theft of $ and I did meet a beautiful 27 year old that had a ring missing 🥺 that is why you MUST USE THE SAFE in your room!! I lost an earring in my room and my lovely house maid Jocelyn found it under the bed and left me a nice not in Spanish left on the dresser!! I tipped her for finding it and she was refusing to take it! The rooms and all the resort we found to be spotless and they are constantly cleaning.All the hardworking staff want is for you to have the best holiday that you paid for!! I found the resort very quiet at night we did NOT have drunks waking us up in the middle of the night like when we stayed at the RIU Baja California in Cabo…. a year ago we came home sleep deprived and disappointed and 😡😡 that we didn’t have the holiday we expected! I can’t say enough about the amazing staff Monica in the breakfast buffet also deserves a shout out 🩷 she was very attentive and friendly! I count the days until we return! To all Canadians reading this just know we met a lot of Americans who were nothing but kind and very apologetic about the orange headed clown 🤡 running their country! We have Canadian towel clips so they knew we were Canadian and fellow countrymen who were holidaying with us had hats and t-shirts on…the Mexican people love Canadians! I hope if you stay at this resort your holiday is as magical as ours was 🩷🩷

  Jan 23, 2026
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  Didn’t feel safe there, was treated poorly by management and I would never go back!!!!!!

  700$USD cash stolen out of my room while I went to eat and watched the show. I bought the elite Oceanview suite so paid a lot for it. I told the manager Veronica because the main manager wasn’t there of course about this problem and that my door did not properly close. Also the emergency stairs go to the outside or right by the door and anyone can easily climb onto the balcony. They came to the room and denied it and searched around in the sofas and in the bed thinking they’d find the cash. It was ridiculous!!!! it was stolen out of my fanny pack buried Deep in my suitcase. there are no security cameras. The floors are very slippery especially around the pool and within the room there’s steps. There’s lots of stairs in this hotel. The weather was beautiful. Sunsets were nice. The only good food was in the sports bar had hamburgers and french fries food buffet wasn’t very good except for the cheese, fruit and soups. Staff is quite friendly, except for whoever stole my cash. There’s not much to do there in the bingo is a joke. I asked this ‘manager’ if they could possibly pay for my taxi to return to the airport, but they said no, they cannot and that I have to go to to get the money from an ATM at the hotel next door!!!!! the place was super boring -the pool and pool bars close at 6 pm . Guest were told not to play their own music near the pool or on the beach. The first room they gave me was next to construction three days later I was moved to a lower floor where there were air-conditioning fans on top of the hotel building on that side next to the hotel.

  Jan 19, 2026
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  Customer service is Key!

  Review – Riu Palace Pacifico, Riviera Nayarit, Mexico We recently stayed at the Riu Palace Pacifico in Riviera Nayarit and found the experience to be average overall. The resort is very clean and well maintained, which we appreciated. The beach is beautiful, and the location is excellent, making it easy to relax and enjoy the surroundings. Unfortunately, several aspects took away from the experience. The entertainment was lacklustre, with very repetitive music and activities throughout the day and evening. After a short time, it felt monotonous and uninspired. Staff interactions were also inconsistent — while some employees were pleasant, friendliness often seemed motivated by tipping, which diminished the all-inclusive feel. Communication at check-in was another issue, as resort policies were not clearly explained. In particular, beware of the resort towel policy. We accidentally spilled a drink in our room and were informed that we would have to pay for the towels. Even after speaking with several members of management, the charges initially remained. This situation put a damper on our entire vacation until they eventually acknowledged that accidents happen and removed the charges. Not the experience we expected from a 5 star Riu resort. Overall, the resort has strong points in cleanliness, beach quality, and location, but improvements in entertainment, service consistency, and clarity of policies would significantly improve the guest experience.

  Jan 12, 2026