Riu Palace Pacifico Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7406 reviews

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  Gracias

  This was our first time staying here and we was very pleased with everything. The food and variety of restaurants were great. Thank to all the staff who work here, especially Melanie she always had a beautiful smile and attitude. Definitely return here!

  Oct 13, 2025
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  VERY POOR SECURITY

  My wife and I stayed there Sept 25-28. Absolute horrible security do nothing team. I'll start with the should be easy to handle. We watched a very, very drunk woman by the pool. She kept falling down. Security just watched her continue to fall. My 55 year old wife was going to go help her. Finally after watching this poor lady fall down about 10 times in front of them and security laughing, they finally got a wheelchair for her. Then one night we had a woman screaming, and a man pounding on his room door. Sounded like a couple fight, man was locked out, and woman screaming and man pounding and trying to break door down. We called the front desk several times with "they are taking care of it". Finally after. 5 hours of this we called again at 3:00 AM, and were told that security had been there several times and now police were on the way!! So this went on for 5+ hours!!! Why would RIU let this go on for so long? And the next day call or apology from RIU? NOTHING, no call, no apologies, no nothing!!! Worst handling by a resort I've ever seen in my life. I've sent them a formal complaint letter, so we will see how serious they take this poor action by the resort security.

  Oct 04, 2025
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  Fabulous hotel

  Fantastic hotel .We loved the elite service The restaurants were amazing ,the food delicious. The elite bar on the beach was lovely , top range of alcohol and the bartender was so nice . The beach was long and sandy but we didn't go swimming because of the sea snakes .We would definitely return but sadly tui doesn't fly from the u.k anymore.

  Oct 03, 2025
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  No more Rius for me!!!

  Couple years ago I went to the Riu Palace Cabo San Lucas and did not like it at all, but before that I was a big fan of the Rius so I thought it was just the Cabo hotel that the quality wasn't good anymore. WRONG. Pros: The beach was decent and swimmable The Mexican restaurant "Guacamole" was excellent Most of the staff was nice Staff works hard to keep the grounds clean The steak house was good but you have to show up 45 minutes prior to get a seat and the AC wasn't working. Everyone was seated outside but there were ceiling fans so it was tolerable. Beautiful property and destination Cons: -The pools are as hot as the weather. Nowhere to cool off. Feels like a people soup. ew. - The buffet was sloppy, nasty, and basic AF. Half the items were not labeled so you had to ask what it was. Staff there seemed irritated and underpaid. Salad bar didn't even have cucumbers and tomatoes half the time we were there. No onions or tomatoes for the nasty hamburgers they were frying. How do you make a bad burger though? How do you make nasty pizza? Such a waste of food, I would try a couple of bites and had to go back and try to find something else. It was ridiculous. They didn't offer creamer for your coffee, only milk yet the rooms had packets of creamer. What restaurant do you know that doesn't offer creamer/half and half? - The WIFI - the Wifi only worked for half the time we were there. You have to use your own streaming services for the room so when the wifi didn't work, you were stuck. - Room service had horrible food except for the cheesecake. I asked them to bring ice with our order and they wouldn't do it. Said we had to get our own ice from the ice machines on all the floors - Oh sorry except for your floor ma'am. Talk about customer service. smh. - The Asian Restaurant -DO NOT GO THERE. Worse Asian food ever. You can tell that the food was made a day or 2 before and reheated in a microwave. Soggy, over cooked mess. They should be ashamed to serve it. - No meeting rooms. I just need a quiet place to do a 30 minute meeting and there wasn't anywhere I could go. - The spa was WAY over priced. 300.00+ for a massage! Same thing you would pay 100.00 for normally WITHOUT hot stones. Pictures I uploaded: Soggy nasty Pad Thai 2 pics of the gross pizza Pan Fried Gyoza (what we ordered, what we got) Ramen (Nasty fishy broth with day old tasting noodles Over cooked chicken tenders Their whack salad bar (Made me miss Sizzler) Bland shrimp Picture of one of my plates (3rd attempt at a good meal) Best thing on the plate was the onion rings. Even the steak was nasty. Awesome view from hotel room Bottomline: When you go all inclusive the food MATTERS. I will NEVER go to another Riu again. The quality has went down the drain. Maybe that is why they are lower in price than the others but I don't know who they are paying to give them a 4 star. This is a 3 star tops. All the beachfront resorts will be beautiful, so it comes down to food and beach really.

  Sep 30, 2025
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  Consistently good. 3rd time at a RIU palace, so far will stay with RIU,

  He had a great time. We usually stay at RIU's. Have been to Cabo RIU palace and Cancun. I absolutely love the weather in Vallarta the best. Like most RIU's I have found the staff to be super friendly and helpful. The staff in the sports bar here was our favorite (but all were nice). The dinner at the Asian restaurant was confusing. We had a large group and had some confusion with ordering. Was slightly annoying but not that big a deal. The food at Pepe's was pretty good. Buffett was full of fresh fruits and juices, so I was happy. We aren't too picky. We come for the sun and fun. If we want Michelin star food we go to that type of restaurant. The water aerobics and crazy games were fun pool activities. The foam party was interesting. the foam was 3 feet deep and you couldn't see very well. It didn't bother me but I think it was a bot much for some folks. Room service was quick and cheerful. Maid service was good too. Room stocked with beer, water, booze etc... We head to Riu Caribe Dec 25. Hope it's another positive experience at the RIU's. Not staying at the palace this time, going to the RIU party hotel instead. Hoping for fun!

  Sep 30, 2025