Riu Palace Mexico - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8667 reviews

• 

  Not vegetarian friendly

  Check in was quick and initial perception was positive. On reaching by the rooms it was immediately evident that they were very dated and in need of a refresh. The food was disappointing and repetitive in the buffet restaurant. Whilst initially it looks like there are a lot of options. as a vegetarian, the food choices were very limited and poorly labeled. There was also a lot of cross contamination where serving spoons were being used across multiple dishes. If there had been a separate area for vegetarian dishes it would have helped. We also felt that there was a lack of authentic Mexican food available even on the Mexican themed nights. The coffee shop however was great, serving nice coffee & cakes. Options for lunch were also good. There was a wait for the Italian restaurant, but the food was good. One member of our party got very ill after eating in the steakhouse. Service wasn’t very good and they were not very accommodating for vegetarians and said there would be a 40mins delay for any vegetarian food and it would not arrive together as was cooked elsewhere. Some food did not even arrive so overall the steakhouse was disappointing and suggest avoiding the crabcakes! The pool area was nice and as early risers we had no problem with finding sun loungers, however they soon filled up. The entertainment around the pool was not to our taste and very loud, however some people seemed to enjoy it. We took a few walks along the beach but the seaweed and smell was off putting, appreciate this is out of the hotels control though. The grounds are well maintained by the gardeners who worked hard. The best thing about this hotel is the staff. Most were friendly, particularly Ana in the buffet restaurant who was great! Also Pastor the pool waiter, he was always working hard with a big smile on his face! This hotel is not a 5 star but could be so much better, if only they would update the rooms and better cater for vegetarians.

  Jul 09, 2025
• 

  PHENOMENAL

  We have stayed at this location twice. It never seems to amaze me how beautiful this property is. The pool bar was amazing the best bartenders are Emilio, Carlos and Leo. Those guys will not let you down. I would definitely recommend this resort to anyone who’s looking to have a fun time but also relax.

  Jul 07, 2025
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  We had a Great Time

  Riu Palace Mexico is a very nice hotel to spend your vacation. We have been to this hotel 9 times. We feel the staff at this place is the best. Everyone is so friendly and helpful. The beach during our 9 night stay wasn't very good. The sargassum was in full season. We mostly spent the days around the pool. Javi took care of us very well. He is a fantastic waiter and person. Jose Luis was also an excellent bartender. Most of our evening meals we ate at the buffet. We did try the steakhouse one night, but the ribs weren't very tender. My husband enjoyed a bowl of ice cream with fresh raspberries and blackberries almost every night. The choices for the evening buffet were varied, but the beef options were always over-cooked. When at a 5 star resort, we feel the shrimp should be peeled some of the time. Too messy if not peeled. We wish the Italian ala cart restaurant had a similar menu as the Riu Playacar. The housekeeping staff did a wonderful job, our room was made up early every day. Eleana and her staff at the lobby bar were so much fun every night. She remembered our drink order and made our drinks delicious. Her margaritas and brandy old fashioneds were the best. The live bands early in the evening are a very nice touch that we enjoyed. As with most Riu's the staff make us come back often. Check in and check out staff along with the bellman were always friendly and efficient. We will absolutely be back!

  Jul 05, 2025
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  Family trip to RIU Palace Mexico

  It was a nice trip and exactly what I was expecting from reading reviews and looking at the photos. Good food and drinks, great service, overall very clean. The only negative thing I have to say is that there is not a lot of chairs around the pools. So for a family of 6, you need to be ready to go reserve the chairs at 0700.

  Jul 04, 2025
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  Avoid steak restaurant

  Everything was perfect, except steak restaurant, it’s such a shame, I was alone, the waiter greeted a couple whom arrived after myself, took them to a table, I was eventually seated, the starter was cold, the lobster was dry and cold. I just left.

  Jul 04, 2025