Riu Palace Mexico - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8686 reviews

• 

  Incredible two weeks - paradise and perfection!

  The hotel was everything we could have imaged and more. We’ve loved every single second. Firstly the hotel itself really is a place. It’s big and beautiful. The groundsmen are out constantly keeping everything immaculate. The hotel is extremely clean. They clean rooms twice a day and provide lots of towels. You can easily request anything you need. The rooms are spacious. The cleaners are always out cleaning the pools throughout the day too. The food was incredible. Always sceptical when going to all inclusive but in the buffet everyday it was different and fresh. We didn’t eat one bad meal the whole time we were there. The 5 restaurants are also very lovely and it’s nice to have the table service also. The staff are what made our stay extra special. They’re always happy and so attentive. Gustabe (sorry if spelt incorrect) was a highlight of the other services team and we loved his aqua each day. The whole entertainment team were constantly providing plenty of activities throughout the day and evening. The night time shows are as expected and I love the party’s in tequila on Fridays. They put so much effort into it. The waiting staff and bar staff are incredible. Remember you order and what time of day for what drink. Special shout of to Javi, Mario and Manuel for your incredible service with a smile. The beach is beautiful and we enjoyed the free activity of kayaking. We also did paragliding too. We enjoyed playing tennis in the hotel and also used the gym. We cannot fault all there is to do there. We did the romantic provide dining on the beach which was breathtakingly beautiful and we would 100% recommend it. It’s a more quiet hotel I’d say, especially at night but tequila has a great sports bar across the road. I would return to this hotel in a heartbeat and we honestly had the best two weeks. We are so grateful to all the staff, we couldn’t have asked for more.

  Jul 16, 2025
• 

  Time does not lie

  Second time at this hotel. Big gap between. It showed.Ist time after a refit(lovely) 2nd time good but starting to look tired. In between our visits we paid for our granddaughters honeymoon at Rui Palace Mexico back in 2023 . They loved the whole experience and they would love to return in the future. Rooms need to be fitted with USB sockets, charging phones a must .

  Jul 16, 2025
• 

  Fantastic Stay

  We stayed during the first 2 weeks of June and thoroughly enjoyed our stay. The hotel is extremely clean and most of the staff are helpful and friendly and provide great service. The speciality restaurants are a bit hit and miss on quality and the buffet restaurant was our favourite as you are spoilt for choice and generally the quality was very good. Rooms are very nice and we must give a very big shout out to Fabiola in the restaurant and Alicia on reception who made us feel very special and nothing was too much trouble for them and we will definitely return soon. We had one little issue in that the power sockets in the room are worn and would not hold the travel plug in place and kept falling out of the socket which was frustrating but did not spoil our holiday.

  Jul 16, 2025
• 

  Brilliant family holiday!

  First time staying at this hotel as a family ( Mum, Dad and two teenage girls). We had no issues whatsoever, found the staff to be really lovely people, very hard working and helpful, doormen are super friendly and happy to give advice re the local area, made us feel very comfortable! I can understand how the rooms may seem dated but I personally thought they where very clean and our housekeeping ( Luci) had our room immaculate every day, towel art is a nice touch and sometimes these small details are not praised highly enough, the personal touch is very important and it's clear this hotel is aware of its importance, something I've found sadly lacking in other hotels. We found the buffet to be clean, air-conditioned and the food fresh, hot, and beautifully presented. I would recommend the Japanese and Guacamole steakhouse at the pool area for A la Carte meals. The grounds are also immaculate, super attention to detail by the gardener's, having experienced a palm leaf falling onto tourists on an excursion I'm now aware the impact they can have! I like the air-conditioned lobby and eateries as I have holidayed in mexico for around 10years now and many hotel lobbies are open air with ceiling fans, this made a huge difference to us. We also enjoyed the Playacar gated area it feels very safe and secure to enjoy the local shopping area and grab a taxi to Playa del Carmen. One thing that was a little annoying was not all the TVs accept HDMI devices, we had two rooms one which did and one that didn't, can be annoying if your a TV fan. Overall we had a really brilliant time this year and hope to return to this hotel next year. My daughters are 14 and 16 and absolutely loved the Rui parties held at the Rui Tequila on Fridays, the Neon party was the favourite but the White party was also very good, if you get down to the lobby in the palace or the Tequila for 7pm sharp you'll be first in the queue for the glow up facepaint. Daughters also liked the Tequila sports bar and visiting the Rui yucatan pool , jet skiing was also a fun activity for them it's around 100 dollars for 30mins, it doesn't seem long but it was long enough for them to experiencing this for the first time, they have to have an adult on with them and the safety instructor literally follows you and is on hand if you stall or anything he also guides you out and in. We also visited Xplor this year as this was their choice, it's a really great park but I would warn you to be prepared for alot of walking and climbing, the vehicles are an experience! Ziplining incredible, I would urge you to keep a sharp eye on the timing for each activity as the zipling alone took around an hour. I enjoyed this park very much although if you are unsteady on your feet I would advise you to give the underground expedition a miss as the water is not clear and the ground is extremely uneven and hard if you stumble, I had a few injuries from that one but other than that it was fantastic!! Thanks to all the incredible staff at the Rui Palace Mexico for their time and attention in making our holiday so much fun.

  Jul 15, 2025
• 

  Enjoyable with 2 teens. Few things to improve.

  Writing this on day 13 of a 14 day vacation with my wife and 2 teens. Our first impressions were not so great. We arrived during the night and were put off by all the cold white lights in combination with the kitschy purple and metal color theme. It gave a very strange vibe also cause the hotel felt empty and cold. The rooms have the same issue with cold white leds, funky purple colors and open bathroom (lack of privacy) it took us some time to get used to. We would prefer warmer lights all around. BUT: The hotel facilities are great, nice pools, beach and the gardens are perfectly maintained. They trim the grass and bushes with lots of care. Pitty that on the beach, there is already a serious lack of shadow, the gardeners are too pro active cutting palm leaves which are still perfectly fine and green. The result is even less shadow and very tall palms with only 4 or 5 leaves remaining. Also bringing a parasol from pool to beach is not allowed. Other hotels nearby do offer better solutions for people who prefer beach above poolside which we found pitty. If you want shadow you are forced to wake up ealry and fight for the sunbeds near the pool which are occupied since 6am. The hotel does a GREAT effort trying to remove the seagrass from the beach each morning. Its a Sisyphean task. Unfortunately we only had few days where grass was not an issue and we could enjoy true clear blue waters. Staff is super friendly, they bring drinks on the beach and around the pool. Also honorable mention to the cleaning staff, never stayed at a hotel where public spaces and toilets were kept so clean at all times! Also i found the beautifull white orchids in the restrooms fascinating. The food is pretty good but the buffets in evening suffer from toooo much choice resulting in 100 of small pots scattered around the place. Impossible to keep them all filled, warm and look appetising. I would reduce the choice by 25% and focus more on refilling with warm fresh food, sure still everyone could find something they like. Evening entertainment is rather average but my kids loved the weekly RIU Fluo / all white Parties at Tequila across the street and the foam parties.

  Jul 12, 2025