Riu Palace Mexico - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8825 reviews

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  Wow 1st time at RIU Palace Mexico, loved it!!!

  Stayed at the RIU Palace Mexico (Adults only) 14 nights after our original hotel (Yucatan) had some refurbishing being carried out and we were offered a change free of charge to RIU Dunnamar or RIU Playacar. However we paid a little extra to move to the Palace but it was definitely well worth it, and will be back in the future. Rooms: The rooms were very clean, spacious and you could tell they had just been recently renovated. Staff: The staff are fantastic and whether they work at the pool bar or the bar in the lobby the service was second to none. Special mention to Pastor (Pool bar always had a smile on his face and nothing too much trouble), worked tirelessly like all of the staff, Ermilo (Always made sure the wife had a drink). Animation team were also very good, Pamela, Marlene, Louis and Fernando were great in making everyone feel welcome and getting you participating in some of the activities. Lobby bar staff were also exceptional, and there is also a cocktail trolley at the lobby where they have special cocktails each night based on either Gin, Vodka, Rum to name but a few, the mixed berries Mojito was really good. Entertainment: Nightly shows are good especially liked the rock night, the singers were really good, Abba night was another good night along with Divas night. Michael Jackson show was ok although singing was mimed, good dance moves but felt this was just lacking a bit. Grease show was good as well and was performed by the animation team. Around the pool we also had some entertainment during the day, which was also good, Mayan show, Mariachi show, Circus show, and Foam party. Friday nights is Neon or white party held at Tequila hotel, great night and worth dressing in white or neon to really feel part of the party vibe. Facilities: Great facilities and the option to go to other RIU hotels (Dunnamar, Playacar, Yucatan, Tequila, RIU Palace Riviera Maya) in the area was an added benefit, was great to have a look around the other hotels. Beach: Lovely beach and very little sargassum. Overall: Fantastic stay, food, staff, facilities. Can’t really fault anything and we will definitely be back in the future. Don’t believe the negative comments and go and see for yourself you won’t be disappointed!!!!

  Oct 16, 2026
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  Just book, you won’t regret it!

  Don’t listen to negative reviews! We have travelled alot and could not find fault with this hotel. The food and drink selections were really good. There was something for everyone. We were due to stay at the yukatan but due to building work decided to upgrade, so glad we did. The staff are so friendly, smiling and attentive. Nothing was too much trouble. We didn’t have any bug issues at all. Staff work really hard to keep everywhere clean and tidy. The option to have a wander along the beach and experience the other Riu hotels is great, nice to have a change of scenery.

  Oct 15, 2026
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  Reopened but not ready for guests.

  Hotel just reopened, but rooms still under renovation. The smell is awful and plus very strong smell from treating cockroaches in every room. Dead cockroaches are everywhere. My husband has asthma which is worsening after this. Stuff didn’t have room without smell.

  Oct 14, 2026
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  RIU Palace Mexico nraly paradise on earth

  This was our second visit to the Riu Palace Mexico (RPM) we travelled with TUI from UK. The hotel has been updated and is now adults only the building the rooms and the public areas are really well maintained and of excellent quality. The buffet area has been changed and although the choice of food in the evening was goos it had lost a bit of the sparkle of the old serving area, very bland and corporate. Breakfast however was excellent and a good start to the day. The buffet lunch is at best ....dissappointing we went to the RIU Palace RM of the RIU Yucatan, the lunch there was much better. The staff were once again magic really hard working and the kept thye hotel clean and were always attenntive to our needs. We never had a problem in the pool area there are plenty of sun beds and the staff provide and excellent service for drinks. One thing that caused me to think, was the imposition of the "Elite Club" it seemed to me that those of us with the purple wrist band recieved an inferior service and choice of drinks. I fully understand charging more for certain rooms, but to add an excliuve resturant and 5 x more bottles of spirits to the "Elite Plan" seems a bit money grabbing to me. To me is should be the same service to all and if RIU need the money then charge everyone a little extra, no probs. As a Coeliac I recieved really good food choices, just ask. Our newly designed room as for two people yet there was only one suitcase stand. Anyway we had a really nice week on the RPM and we look forward to our next visit. Thank you staff and thank you RIU. I am not sure who to thanks for the really good thunderstorm but a good bolt of lightening really brightens up your gin and tonic. Thanks whoever. TopTip Eat lunch elsewhere, you have access to the RIU hotels around get off the sun bed and try them all.

  Oct 12, 2026
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  An Absolutely Amazing Stay at Hotel Palace Mexico!

  We had an incredible stay at Hotel Palace Mexico! From the moment we arrived, we were impressed by how stunning the property is. The renovations look absolutely amazing, and the resort is beautiful! But as gorgeous as the hotel is, what truly makes this place special is the incredible staff and outstanding service! The food was delicious, and our favourite was definitely the Italian restaurant! ( we went twice and regret not going more!) We thoroughly enjoyed the dining experience, fantastic food but, it was the people who went above and beyond that made our vacation so memorable. A special shout-out to Ermilo (I hope I’ve spelled his name correctly!) at the pool bar for the fantastic service! Always a pleasure seeing you everyday! And we absolutely MUST mention Javi , Pastor and Diana, our pool servers! What wonderful people! They were so kind, friendly, attentive, and always happy to help. Honestly, we travel a lot, and these 3 are among the best we have ever encountered! They made us feel so welcomed and looked after, and their genuine warmth did not go unnoticed. People like Javi, Pastor and Diana are a huge part of what makes a vacation truly special! We also want to recognize Abraham, who was always ready, willing, and happy to take care of us at both the breakfast buffet and lunch. His friendly attitude and excellent service were very much appreciated! While we may not have caught everyone's name, please know that the entire team deserves recognition. The friendliness, professionalism, and genuine care shown by the staff made such a lasting impression on us. We travel often, and we can honestly say that the people at this resort helped make this trip one to remember. A beautiful hotel is wonderful, delicious food is a bonus, but exceptional people and outstanding service are what bring guests back! Thank you to the entire team at Hotel Palace Mexico for making our stay so special. We left with wonderful memories, big smiles, and so much appreciation for all of you. We will DEFINITELY be returning! If you're considering this resort, go and experience the hospitality for yourself. You won't just remember the beautiful property — you'll remember the people who made you feel so welcome!

  Oct 11, 2026